I ordered 3 items but was given 2 pizzas instead of what I ordered. I called the manager, he refused to fix the problem and hung up. I will never call them again
Food: 1
Service: 1
Raoul Fleming
Needs to close they have electric and power surges and can’t make orders. Pizza Hut is way better anyway and not much further
Atmosphere: 1
Food: 1
Service: 1
Denise Jarmon
I observed the drivers come in the store. Both did not wash their hands . Nor use hand sanitizer to disinfect their hands!! Both touched the register monitor, pizza boxes and food bags ! This Flu season. And Covid variant numbers ate on the rise ! Simple hand hygiene in food service is important!!!!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizzas Wings, Extra Large New York Style Pizza
Andrea Charles
Terrible customer service. Order was delivered by a third party company (Door Dash I think). Driver did not deliver half of the order, verbally assaulted and yelled at my senior citizen Mother, and drove through the grass of front yard when leaving, running over and breaking a light post. Called restaurant to attempt to resolve issue, was on some kind of hold for nearly 20minutes, but no human being ever picked up the phone. Don't waste your time or money!!!
Food: 2
Service: 1
Janet Cole
Wow this papa johns is amazing. The pizza is delicious. And the service is really kind. ❤️?
Place is trash! Unsanitary and rude employees; just buy a frozen pizza!
Atmosphere: 1
Food: 1
Service: 1
Isaac Segovia
Whoever the owner is needs to seriously hire better workers. I had an order that i was picking up that they refused to make. Sad workers truly. Someone paid money to order from this place and they are not making it because it almost closing. This is not right and that front girl should be fired.
DestinyWorldzz
I had a frustrating experience with my order. I tried calling to get it fixed and waited for 10-15 minutes, but no one answered. It's really annoying to have spent so much money and not get a response. The pizza was dry, unappealing, and the sauce had spilled all over the box, making it a complete waste of money.
Atmosphere: 1
Food: 1
Service: 1
Troy Patton
Absolutely the worst service of any pizza place in Middletown. I can’t believe this is a franchise. Workers don’t care about anything and they are always slow with every order.
Atmosphere: 1
Food: 2
Service: 1
Jerri “Medic4Purple” Thompson
I'm giving this location a 5 star only because of the level of service I received when I picked up my order. The poor young guy l, trying to run the ENTIRE STORE ALONE SINCE 9AM, was doing an exceptional job of keeping it together!!!! Where is his help???
I much prefer the Kent Island location as their food and service are ALWAYS right on point. Unfortunately, due to traffic issues on a Sunday and my work location, it was closer to go to here..
I order 3 pizzas. With the exception of the works, the others were very good. The works pizza was very sparsely covered with toppings, definitely not compared to KI. The crust also seemed a little under baked?
The boneless wings are not that bad, just the quality of the actual chicken is poor. The boneless wings are essentially chicken nuggets/bites tossed in a flavor.
The cheesy bread and bread sticks were s hit. Although I've seen many reviews, give the plain bread sticks a bad review, they have always been my families favorite. Dunked in their marinara sauce - super yummy per the family!!
I highly recommend using their app. They have greats deals and you can never go wrong with the $6.99 deal for 2+ items!!! . I will say, I was rather upset to see that this location charges $3 to upgrade to a large pizza but KI location only charges $1 for same upgrade??? That's crazy.
I hope that the Management actually looks at these reviews. Although I'm sorry to say I didget his name, the STELLAR GUY deserves a lot more than just help. He deserves a bonus for yesterday 8/4!! I'm it weren't for him, the store would have not have been open costing them customers and money!!!
I recently had a very disappointing experience at Papa John's in Middletown, DE on the 3rd day of August 2024 - at roughly 8:15pm. The hygiene standards at this location are appalling. None of the workers were wearing gloves, and they appeared quite dirty. One of the girls was picking at her hair and rubbing it on her clothes, then wiping the sweat off her face without washing her hands afterward. This level of cleanliness is unacceptable, especially in a food establishment. I will not be returning and can not recommend this place to anyone else.
This is pure filth
adinia bailey
My first and last time ordering from here. My pizza toppings were scattered everywhere. I had to use my pizza cutter to cut the pizza. I ordered bone in wings with blue cheese but received boneless wings with ranch. I called to speak to someone and no one answered the phone.
Food: 1
Billy Prince
Papa John’s in Middletown Delaware has become the worse pizza restaurant. I will never order from the again. I have been a patron for over 10 years but as of today I will never order from them again!
Vegetarian options: Sucks
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: John's Favorite Pizza
Tina Weikel
We haven't ordered since September of last year because no matter what day of the week we order our delivery is egregiously late. We try to pre-order and it never fails our order seems to sit and be delivered at least an hour late. Cold food is not appealing to me. We stopped ordering for this reason. I hoped after 9 months that maybe they had better delivery service since I do like the pizza. Thumbs down once again.
Food: 2
Service: 1
Liam O'Connell
These guys have always done right by me. If I get off work late they take care of me and the pizza is always delicious and ready by the time I get there. Much love.
I ordered 3 items but was given 2 pizzas instead of what I ordered. I called the manager, he refused to fix the problem and hung up. I will never call them again
Food: 1
Service: 1
Needs to close they have electric and power surges and can’t make orders. Pizza Hut is way better anyway and not much further
Atmosphere: 1
Food: 1
Service: 1
I observed the drivers come in the store. Both did not wash their hands . Nor use hand sanitizer to disinfect their hands!! Both touched the register monitor, pizza boxes and food bags ! This Flu season. And Covid variant numbers ate on the rise ! Simple hand hygiene in food service is important!!!!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizzas Wings, Extra Large New York Style Pizza
Terrible customer service. Order was delivered by a third party company (Door Dash I think). Driver did not deliver half of the order, verbally assaulted and yelled at my senior citizen Mother, and drove through the grass of front yard when leaving, running over and breaking a light post. Called restaurant to attempt to resolve issue, was on some kind of hold for nearly 20minutes, but no human being ever picked up the phone. Don't waste your time or money!!!
Food: 2
Service: 1
Wow this papa johns is amazing. The pizza is delicious. And the service is really kind. ❤️?
Parking: A big parking lot for parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Stuffed Crust Pepperoni Pizza, John's Favorite Pizza
Place is trash! Unsanitary and rude employees; just buy a frozen pizza!
Atmosphere: 1
Food: 1
Service: 1
Whoever the owner is needs to seriously hire better workers. I had an order that i was picking up that they refused to make. Sad workers truly. Someone paid money to order from this place and they are not making it because it almost closing. This is not right and that front girl should be fired.
I had a frustrating experience with my order. I tried calling to get it fixed and waited for 10-15 minutes, but no one answered. It's really annoying to have spent so much money and not get a response. The pizza was dry, unappealing, and the sauce had spilled all over the box, making it a complete waste of money.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst service of any pizza place in Middletown. I can’t believe this is a franchise. Workers don’t care about anything and they are always slow with every order.
Atmosphere: 1
Food: 2
Service: 1
I'm giving this location a 5 star only because of the level of service I received when I picked up my order. The poor young guy l, trying to run the ENTIRE STORE ALONE SINCE 9AM, was doing an exceptional job of keeping it together!!!! Where is his help???
I much prefer the Kent Island location as their food and service are ALWAYS right on point. Unfortunately, due to traffic issues on a Sunday and my work location, it was closer to go to here..
I order 3 pizzas. With the exception of the works, the others were very good. The works pizza was very sparsely covered with toppings, definitely not compared to KI. The crust also seemed a little under baked?
The boneless wings are not that bad, just the quality of the actual chicken is poor. The boneless wings are essentially chicken nuggets/bites tossed in a flavor.
The cheesy bread and bread sticks were s hit. Although I've seen many reviews, give the plain bread sticks a bad review, they have always been my families favorite. Dunked in their marinara sauce - super yummy per the family!!
I highly recommend using their app. They have greats deals and you can never go wrong with the $6.99 deal for 2+ items!!! . I will say, I was rather upset to see that this location charges $3 to upgrade to a large pizza but KI location only charges $1 for same upgrade??? That's crazy.
I hope that the Management actually looks at these reviews. Although I'm sorry to say I didget his name, the STELLAR GUY deserves a lot more than just help. He deserves a bonus for yesterday 8/4!! I'm it weren't for him, the store would have not have been open costing them customers and money!!!
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Breadsticks
Restaurantji Recommends
I recently had a very disappointing experience at Papa John's in Middletown, DE on the 3rd day of August 2024 - at roughly 8:15pm. The hygiene standards at this location are appalling. None of the workers were wearing gloves, and they appeared quite dirty. One of the girls was picking at her hair and rubbing it on her clothes, then wiping the sweat off her face without washing her hands afterward. This level of cleanliness is unacceptable, especially in a food establishment. I will not be returning and can not recommend this place to anyone else.
This is pure filth
My first and last time ordering from here. My pizza toppings were scattered everywhere. I had to use my pizza cutter to cut the pizza. I ordered bone in wings with blue cheese but received boneless wings with ranch. I called to speak to someone and no one answered the phone.
Food: 1
Papa John’s in Middletown Delaware has become the worse pizza restaurant. I will never order from the again. I have been a patron for over 10 years but as of today I will never order from them again!
Vegetarian options: Sucks
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: John's Favorite Pizza
We haven't ordered since September of last year because no matter what day of the week we order our delivery is egregiously late. We try to pre-order and it never fails our order seems to sit and be delivered at least an hour late. Cold food is not appealing to me. We stopped ordering for this reason. I hoped after 9 months that maybe they had better delivery service since I do like the pizza. Thumbs down once again.
Food: 2
Service: 1
These guys have always done right by me. If I get off work late they take care of me and the pizza is always delicious and ready by the time I get there. Much love.
Atmosphere: 5
Food: 4
Service: 5
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