I’ve really tried to give this place time and many visits as I LOVE poke bowls but the customer service is so bad and the woman who is usually working up front has the WORST ATTITUDE (and I work with middle schoolers for a living). I came in today for a build your own bowl and think I got an individual eye roll for each half scoop of something she added- because she will never give you a full scoop. And god forbid you ask for extra of anything, she’ll make full eye contact while basically giving you nothing. One time I asked for extra tempura flakes and she refused. I responded that I’m happy to pay for extra and she acted like I was being offensive? I could not have been more polite when I asked. Sorry you have to do your job? I’ll never be back as I feel like just ordering something basic is difficult with this woman and she’s still there after years for some reason.
Atmosphere: 1
Food: 3
Service: 1
Angel Bruce
Small friendly place. Love getting Poke Bowls from here. You can customize your bowl and they are very helpful and courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hula
G Ken
Food was cool but the pricing had me confused. Got charged for certain things that the menu didn't say I would get charged for but all in all it was good
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Build Your Own Poké Bowl
Morgan Rowley
I think it's a bit overpriced and their consistency with portions is off, but it's very tasty and it's stuff you can't find in Middletown.
Atmosphere: 5
Food: 4
Service: 5
Ryan Minsker
Before writing this review, I read most of the other reviews on this particular establishment, and many of them include my same concerns.
I have visited this establishment many times, in hopes that each time would get better than the last. Unfortunately, this location is the closest one to my house, however, tonight was the last time my family and I will be visiting. The one lady behind the counter (seems like we’re all talking about the same one here) really has ZERO “people skills”, is short with you and flat out rude most times. The portion sizes (for $13-$15 a bowl) are TERRIBLE. And I’m not talking about your “3oz protein portions”… tonight I asked for extra cucumbers before she even put any in the bowl. She put 5 halves in there (I literally counted), to which I responded, “could I please have extra?”. She added 3. 3 halves! The rest of the bowl followed suit. My wife and daughter both went before me, and all 3 of us walked out with bowls probably half full (not exaggerating one bit), for $39. Mind you, no one got any extras, or double protein. $39 for the same 3 bowls we get from other locations, with MUCH better service and WAY better portions.
Please don’t respond with “we’ll handle it” because, clearly, you will not… being this is the same issue, with the same lady, from other reviews MONTHS ago. I love Poke, but as long as she is working there, I’ll be making the trip to Newark or Dover every time. Completely dissatisfied, unfortunately.
Atmosphere: 2
Food: 3
Service: 1
Kassie Lange
I have been to this location multiple times and have had excellent service. Today I went and the lady working was nowhere to be found. It wasn’t until 7 more customers walked in that she finally came out from the back. She was very rude and even more rude when we asked for a side with our bowls. The portions were a lot smaller than what I have previously gotten. I am very disappointed with the extremely poor level of service. From other reviews this seems to be a reoccurring issue with this employee that seems to be unresolved.
Service: 1
cy pierce
I’ve been ordering from this place for a while now and every time it’s perfect consistency. Amazing tasting food and very nice workers. Highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
Patrice LaSalle
I have visited this location multiple times. While the food is good, the service is horrible. There is a female worker that’s been there every time I have visited and her attitude is extremely rude. She’s impatient and literally slams utensils while fixing your food. Customer service is everything in business. No one wants to feel unappreciated and unwanted as a customer and patronizing a business. Initially I thought it was an isolated incident until I experienced it over 3x with the same worker. I literally had to ask her, “is everything okay?” due to the hostility. I literally watch her treat other customers in front of me more pleasant. This needs to be addressed.
Atmosphere: 3
Food: 3
Service: 1
Trillionaire Capital
I've held off writing this review until I could base it on multiple experiences over the past six months, rather than just one. Unfortunately, the issues I've encountered seem to be a pattern, not a one-time thing.
There is a specific female worker who is consistently rude and skimps on portions. When politely asked for a fair portion, she responds with a nasty attitude. I find it frustrating and unacceptable, especially considering that a regular poke bowl costs nearly $20-$30(with add-ons due to portions so small) For that price, I expect decent portion sizes, but instead, every item in the bowl is noticeably reduced.
As someone who has worked in the restaurant industry for over 20 years, I know firsthand that customer service and relationships should be top priority. If there's an issue with portion sizes, that's one thing—but the attitude and rudeness are completely uncalled for.
Based on other reviews I've seen, I'm not the only one who feels this way. It wouldn't hurt to give fair portions, especially when charging such a premium price for a poke bowl.
Atmosphere: 1
Service: 1
Spokyaxary
First time here and I love it Omg Every tatse so delicious and fresh
The food is simple, fresh and tastes great. They have some great toping and sauces that really makes the dishes amazing. If you really need something not greasy and satisfying this place is a great choice.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Build Your Own Poké Bowl
Rodgers Properties
Great service !!
Atmosphere: 5
Food: 5
Service: 5
Leroy Buzzard
I feel I should have gotten more than 10 small cubes of fish for 15 dollars.. but it's good and fresh I'll give it that.. girl out front needs to get a personality.. it was my first time even here and she could have had more patience.. seemed to be in a rush to get back to her phone.
I’ve really tried to give this place time and many visits as I LOVE poke bowls but the customer service is so bad and the woman who is usually working up front has the WORST ATTITUDE (and I work with middle schoolers for a living). I came in today for a build your own bowl and think I got an individual eye roll for each half scoop of something she added- because she will never give you a full scoop. And god forbid you ask for extra of anything, she’ll make full eye contact while basically giving you nothing. One time I asked for extra tempura flakes and she refused. I responded that I’m happy to pay for extra and she acted like I was being offensive? I could not have been more polite when I asked. Sorry you have to do your job? I’ll never be back as I feel like just ordering something basic is difficult with this woman and she’s still there after years for some reason.
Atmosphere: 1
Food: 3
Service: 1
Small friendly place. Love getting Poke Bowls from here. You can customize your bowl and they are very helpful and courteous.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hula
Food was cool but the pricing had me confused. Got charged for certain things that the menu didn't say I would get charged for but all in all it was good
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Build Your Own Poké Bowl
I think it's a bit overpriced and their consistency with portions is off, but it's very tasty and it's stuff you can't find in Middletown.
Atmosphere: 5
Food: 4
Service: 5
Before writing this review, I read most of the other reviews on this particular establishment, and many of them include my same concerns.
I have visited this establishment many times, in hopes that each time would get better than the last. Unfortunately, this location is the closest one to my house, however, tonight was the last time my family and I will be visiting. The one lady behind the counter (seems like we’re all talking about the same one here) really has ZERO “people skills”, is short with you and flat out rude most times. The portion sizes (for $13-$15 a bowl) are TERRIBLE. And I’m not talking about your “3oz protein portions”… tonight I asked for extra cucumbers before she even put any in the bowl. She put 5 halves in there (I literally counted), to which I responded, “could I please have extra?”. She added 3. 3 halves! The rest of the bowl followed suit. My wife and daughter both went before me, and all 3 of us walked out with bowls probably half full (not exaggerating one bit), for $39. Mind you, no one got any extras, or double protein. $39 for the same 3 bowls we get from other locations, with MUCH better service and WAY better portions.
Please don’t respond with “we’ll handle it” because, clearly, you will not… being this is the same issue, with the same lady, from other reviews MONTHS ago. I love Poke, but as long as she is working there, I’ll be making the trip to Newark or Dover every time. Completely dissatisfied, unfortunately.
Atmosphere: 2
Food: 3
Service: 1
I have been to this location multiple times and have had excellent service. Today I went and the lady working was nowhere to be found. It wasn’t until 7 more customers walked in that she finally came out from the back. She was very rude and even more rude when we asked for a side with our bowls. The portions were a lot smaller than what I have previously gotten. I am very disappointed with the extremely poor level of service. From other reviews this seems to be a reoccurring issue with this employee that seems to be unresolved.
Service: 1
I’ve been ordering from this place for a while now and every time it’s perfect consistency. Amazing tasting food and very nice workers. Highly recommend this place
Atmosphere: 5
Food: 5
Service: 5
I have visited this location multiple times. While the food is good, the service is horrible. There is a female worker that’s been there every time I have visited and her attitude is extremely rude. She’s impatient and literally slams utensils while fixing your food. Customer service is everything in business. No one wants to feel unappreciated and unwanted as a customer and patronizing a business. Initially I thought it was an isolated incident until I experienced it over 3x with the same worker. I literally had to ask her, “is everything okay?” due to the hostility. I literally watch her treat other customers in front of me more pleasant. This needs to be addressed.
Atmosphere: 3
Food: 3
Service: 1
I've held off writing this review until I could base it on multiple experiences over the past six months, rather than just one. Unfortunately, the issues I've encountered seem to be a pattern, not a one-time thing.
There is a specific female worker who is consistently rude and skimps on portions. When politely asked for a fair portion, she responds with a nasty attitude. I find it frustrating and unacceptable, especially considering that a regular poke bowl costs nearly $20-$30(with add-ons due to portions so small) For that price, I expect decent portion sizes, but instead, every item in the bowl is noticeably reduced.
As someone who has worked in the restaurant industry for over 20 years, I know firsthand that customer service and relationships should be top priority. If there's an issue with portion sizes, that's one thing—but the attitude and rudeness are completely uncalled for.
Based on other reviews I've seen, I'm not the only one who feels this way. It wouldn't hurt to give fair portions, especially when charging such a premium price for a poke bowl.
Atmosphere: 1
Service: 1
First time here and I love it Omg Every tatse so delicious and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Poké Bowl
Restaurantji Recommends
High quality fresh ingredients, reasonable prices
Food: 4
Service: 5
Recommended dishes: Build Your Own Poké Bowl
My new favorite restaurant!
Atmosphere: 5
Food: 5
Service: 5
The food is simple, fresh and tastes great. They have some great toping and sauces that really makes the dishes amazing. If you really need something not greasy and satisfying this place is a great choice.
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Build Your Own Poké Bowl
Great service !!
Atmosphere: 5
Food: 5
Service: 5
I feel I should have gotten more than 10 small cubes of fish for 15 dollars.. but it's good and fresh I'll give it that.. girl out front needs to get a personality.. it was my first time even here and she could have had more patience.. seemed to be in a rush to get back to her phone.
Atmosphere: 2
Food: 4
Service: 1
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