Check your food before you leave because they never get my order right!
Atmosphere: 3
Food: 1
Service: 1
Mark Miller
Staff always
Atmosphere: 4
Food: 4
Service: 4
Marc Hoffman
So slow
Joe Fax
Great food and great service, clean too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Baconator, French Fries
steve h
Ordered my lunch via the app and decided to wash my hands before picking up my order.The men's room was not very clean, and the floors were extremely slippery. You would think one of the employees would've stuck a slippery floor sign or cleaned up the bathroom ??♂️The order was correct, and the food was all hot.
Atmosphere: 3
Food: 5
Service: 5
Theodore
My food was soo good! It looked like it came out of a commercial.
Food: 5
Service: 5
Jessica Heintz
Classic Wendy's food. It was a pretty long wait before we got serviced inside the building. Although they were very kind and apologized, it still was pretty lengthy before we ordered our food.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Fries
Eddie D
Good food, great staff during breakfast ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S Biscuit Croissant and Classic Breakfast Sandwiches, Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Son of Baconator, Baconator Fries, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Loaded Nacho Double Cheeseburger, Baconator, Strawberry Frosty
Lloyd Pyle
We had one issue with one of the employees there who was very unprofessional in the way that she handled herself at the window(( her language and her manner of carrying herself))
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Jr Cheeseburger, Wendy’S Taco Salad and Apple Pecan Chicken Salad, French Fries
Krystal Thomas
Used drive through. My dog really enjoyed her burger. I am out of the dog
Slowest drive through ever !!!! Even only 4 cars your looking at a 20 minute wait unreal are they building rockets or food . It should be called slow food not fast food the worst ever . Was on line one day for 30 minutes when I complained a young employee just stared at me like I took her puppy away was right there, and didn’t say a word he was making drinks instead of trying to help them make food. Unreal. This place is the slowest Wendy’s I have ever seen actually, it’s the slowest fast food line and place that I have ever been to at a 47 states it should have a one rating on everything. I guess Wendy’s just doesn’t care.
Atmosphere: 2
Food: 2
Service: 1
quiena robinson
We had people pushing their way through the line without an excuse us. I ordered a large frosty since my neice can eat 1 by herself i got a small instead. When i ordered a medium i got a small as well, still being charged for a medium and a large. The nuggets i ordered was not fully cooked either.
Atmosphere: 1
Food: 2
Service: 3
Judith Ratcliffe
I will never ever purchase from this Wendy's... ever.Store #00011675, Middletown, DE.This is how it started: 1 item was missing, a children's cheeseburger. I had to drive back to the store to get it for my child. It took me 3 people til I could talk to the manager. She arrived to me angry. She never apologized.I asked her to provide the item that was missing and a new sandwich for me as mine was cold while I drove back to the store, since the point of going to a drive through is to eat it while you are driving. However I did leave that in the car as I rushed in.She did not want to replace my items as I did not have a receipt. The only receipt I had was food.She never apologized.She spoke loudly and in a disrespectful tone as she said I was speaking that way to her. I did speak to her that way after her refusals and shouting and I did not respect her tone or attitude or demeanor. Respect is earned, not a given.There were other customers in the store who started shouting at her because of the way she was treating me! I didn't know them! One man shouted to her angrily that he couldn't believe how she was treating me. Others joined in. And he walked out.I asked for her name, as she had identified herself as manager. She refused to tell me her name. (She was a middle-aged woman with dark hair and a thick accent. I have seen her there before.)I went out to my car to get the cold sandwich. Sheesh it would have been nice if she had not made me go through hoops. I brought it back in as she said to do, but then she refused to remake it. The other customers shouted at her again! She would still not give me her name.I eventually got my sandwiches from someone else who handed them to her. She basically threw them at me.As I was leaving, another couple actually came up to me and gave me their receipt with the store number on it, and showed me the code to use on the back to write a complaint. They had arrived on their receipt at 12:45 but I ordered around 1:15 on November 30, 2023. This nice couple told me they had had problems with her before.I ate my sandwich and then started pecking out my long review as you see here. The review asks for you to be as detailed as possible. So I was. When I completed it, it would not let me continue as I had had too many characters. It never mentioned a number of characters that would be allowable nor did it count the characters so I could edit without counting each letter and space.So I went home to call corporate. I did manage to get through to a customer service supervisor, who took notes and said I would receive a phone call back. That is nice.My advice is to avoid this Wendy's store on Middletown-Warwick Rd. in Middletown, DE. There is a ChikFilet about 8 stores away on the same road. I would recommend ChikFilet if you are in Middletown.I think this manager should be schooled on how to treat people. Respect is earned, not a given, especially when she was in the wrong. I would say the fact that she refused to give me her name is evidence she knew she was in the wrong.Thank you for reading.
Atmosphere: 1
Food: 1
Service: 1
Nick Cicale
Place needs to be remodeled and the windows need cleaning. Not very clean & soda machine needs repair.
Check your food before you leave because they never get my order right!
Atmosphere: 3
Food: 1
Service: 1
Staff always
Atmosphere: 4
Food: 4
Service: 4
So slow
Great food and great service, clean too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S French Fries, Baconator, French Fries
Ordered my lunch via the app and decided to wash my hands before picking up my order.The men's room was not very clean, and the floors were extremely slippery. You would think one of the employees would've stuck a slippery floor sign or cleaned up the bathroom ??♂️The order was correct, and the food was all hot.
Atmosphere: 3
Food: 5
Service: 5
My food was soo good! It looked like it came out of a commercial.
Food: 5
Service: 5
Classic Wendy's food. It was a pretty long wait before we got serviced inside the building. Although they were very kind and apologized, it still was pretty lengthy before we ordered our food.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: French Fries
Good food, great staff during breakfast ?
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Wendy’S Biscuit Croissant and Classic Breakfast Sandwiches, Wendy’S Sausage Egg & Cheese Burrito Seasoned Potatoes and Sausage Biscuit & Gravy, Son of Baconator, Baconator Fries, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Loaded Nacho Double Cheeseburger, Baconator, Strawberry Frosty
We had one issue with one of the employees there who was very unprofessional in the way that she handled herself at the window(( her language and her manner of carrying herself))
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Jr Cheeseburger, Wendy’S Taco Salad and Apple Pecan Chicken Salad, French Fries
Used drive through. My dog really enjoyed her burger. I am out of the dog
Food: 5
Service: 5
Restaurantji Recommends
The owner should be ashamed. Always closed early.
Atmosphere: 1
Food: 1
Service: 1
Slowest drive through ever !!!! Even only 4 cars your looking at a 20 minute wait unreal are they building rockets or food . It should be called slow food not fast food the worst ever . Was on line one day for 30 minutes when I complained a young employee just stared at me like I took her puppy away was right there, and didn’t say a word he was making drinks instead of trying to help them make food. Unreal. This place is the slowest Wendy’s I have ever seen actually, it’s the slowest fast food line and place that I have ever been to at a 47 states it should have a one rating on everything. I guess Wendy’s just doesn’t care.
Atmosphere: 2
Food: 2
Service: 1
We had people pushing their way through the line without an excuse us. I ordered a large frosty since my neice can eat 1 by herself i got a small instead. When i ordered a medium i got a small as well, still being charged for a medium and a large. The nuggets i ordered was not fully cooked either.
Atmosphere: 1
Food: 2
Service: 3
I will never ever purchase from this Wendy's... ever.Store #00011675, Middletown, DE.This is how it started: 1 item was missing, a children's cheeseburger. I had to drive back to the store to get it for my child. It took me 3 people til I could talk to the manager. She arrived to me angry. She never apologized.I asked her to provide the item that was missing and a new sandwich for me as mine was cold while I drove back to the store, since the point of going to a drive through is to eat it while you are driving. However I did leave that in the car as I rushed in.She did not want to replace my items as I did not have a receipt. The only receipt I had was food.She never apologized.She spoke loudly and in a disrespectful tone as she said I was speaking that way to her. I did speak to her that way after her refusals and shouting and I did not respect her tone or attitude or demeanor. Respect is earned, not a given.There were other customers in the store who started shouting at her because of the way she was treating me! I didn't know them! One man shouted to her angrily that he couldn't believe how she was treating me. Others joined in. And he walked out.I asked for her name, as she had identified herself as manager. She refused to tell me her name. (She was a middle-aged woman with dark hair and a thick accent. I have seen her there before.)I went out to my car to get the cold sandwich. Sheesh it would have been nice if she had not made me go through hoops. I brought it back in as she said to do, but then she refused to remake it. The other customers shouted at her again! She would still not give me her name.I eventually got my sandwiches from someone else who handed them to her. She basically threw them at me.As I was leaving, another couple actually came up to me and gave me their receipt with the store number on it, and showed me the code to use on the back to write a complaint. They had arrived on their receipt at 12:45 but I ordered around 1:15 on November 30, 2023. This nice couple told me they had had problems with her before.I ate my sandwich and then started pecking out my long review as you see here. The review asks for you to be as detailed as possible. So I was. When I completed it, it would not let me continue as I had had too many characters. It never mentioned a number of characters that would be allowable nor did it count the characters so I could edit without counting each letter and space.So I went home to call corporate. I did manage to get through to a customer service supervisor, who took notes and said I would receive a phone call back. That is nice.My advice is to avoid this Wendy's store on Middletown-Warwick Rd. in Middletown, DE. There is a ChikFilet about 8 stores away on the same road. I would recommend ChikFilet if you are in Middletown.I think this manager should be schooled on how to treat people. Respect is earned, not a given, especially when she was in the wrong. I would say the fact that she refused to give me her name is evidence she knew she was in the wrong.Thank you for reading.
Atmosphere: 1
Food: 1
Service: 1
Place needs to be remodeled and the windows need cleaning. Not very clean & soda machine needs repair.
Atmosphere: 1
Food: 4
Service: 5