The customer service here is atrocious. They are so rude every single time I come here. Done supporting this Dunkin. I can’t believe the attitude here.
Cordell Lindsey
I usually come here at times to buy coffee when I was living in Wilmington today while I’m in the area I go there and I Asked for a medium mocha macchiato I added on more stuff and they did ask me a couple times. Do I want an iced? I said, yes, and he said OK a medium iced macchiato and I said mocha iced macchiato medium, and for some reason they gave me this really nasty ass macchiato with no flavor to it. There’s no mocha at all in it. I was just trusting it I know mocha is brown and it was white and I didn’t even second-guess it. I thought they heard me And it is the most disgusting thing. It’s nothing but unsweetened coffee at the top with ice and oat milk on the bottom.
How did you expect someone to drink this with no flavor after I mentioned it twice to you that I wanted a medium iced mocha macchiato
The sandwich was fine and whatever else I ordered was fine but how do you mess up on something that is six dollars and I can’t even enjoy it and I was already on the bridge going back to Jersey
Call this number the 302-655-3300 and it said my car cannot be completed as dialed
When I get home, I’m gonna add some sugar to it, but I want my six dollars back or whenever I go there again I want a free coffee because this is very disturbing and disgusting
Lmurda84
2 ppl on phones one of who was making sandwiches ( my sandwich) gloves on. Phone in hand on ear. Then hangs up and continues to touch food with same hands and same gloves… asked for refund. Waiting for my $8.48 cents to return to my card…
Gloria H.
4th time they’ve provided wrong items in my order . Their staff and manager are rude, and they always talk behind your back in their native language when you ask them to fix it. Go to this Dunkin at your own risk.
Taylor G
I always receive the wrong item in my mobile order drive thru pick ups.
Lee Smith
Best Dunkin in New Castle
Nusaibah Sewbusy
Not my favorite dunkin
Atmosphere: 2
Food: 2
Service: 2
Chloe Chapman
I have went here for the last three years every morning and I’m tired of the lady that checks you out through the drive-through being disrespectful and rude every single time I order and when she messes up my order and I say something and it’s always my fault and it’s never her fault. I’m done.
Atmosphere: 1
Food: 1
Service: 1
C Kritiv
For those who order cold drinks at Dunkin, be aware that this location charges $1 extra for requesting "no ice". Fortunately, I realized this before placing my order via the app while in the drive-thru, so I changed it to "less ice" instead, and of course...they STILL gave me too much ice (can't post a pic for some reason). I haven't noticed this $1-no-ice-upcharge at other Dunkin locations (yet) but if l do, I'm uninstalling the app. It’s just another way to shrink portions and raise prices on customers!
Love going through their drive thru. They're always fast and friendly. The line seems like it is long on the drive thru sometimes but goes really fast. They always remember my nickname so they already know what me and the dog are coming for.
Vegetarian options: There are quite a few as the owner and a lot of his employees do not eat meat themselves
Parking: Very large parking lot that there is enough for the large church there on Sunday, bowlerama and Dunkin donuts.
Wheelchair accessibility: I just know that their is a small ramp going toward the door and several handicap parking spaces.
Best and favorite location
The customer service here is atrocious. They are so rude every single time I come here. Done supporting this Dunkin. I can’t believe the attitude here.
I usually come here at times to buy coffee when I was living in Wilmington today while I’m in the area I go there and I Asked for a medium mocha macchiato I added on more stuff and they did ask me a couple times. Do I want an iced? I said, yes, and he said OK a medium iced macchiato and I said mocha iced macchiato medium, and for some reason they gave me this really nasty ass macchiato with no flavor to it. There’s no mocha at all in it. I was just trusting it I know mocha is brown and it was white and I didn’t even second-guess it. I thought they heard me And it is the most disgusting thing. It’s nothing but unsweetened coffee at the top with ice and oat milk on the bottom.
How did you expect someone to drink this with no flavor after I mentioned it twice to you that I wanted a medium iced mocha macchiato
The sandwich was fine and whatever else I ordered was fine but how do you mess up on something that is six dollars and I can’t even enjoy it and I was already on the bridge going back to Jersey
Call this number the 302-655-3300 and it said my car cannot be completed as dialed
When I get home, I’m gonna add some sugar to it, but I want my six dollars back or whenever I go there again I want a free coffee because this is very disturbing and disgusting
2 ppl on phones one of who was making sandwiches ( my sandwich) gloves on. Phone in hand on ear. Then hangs up and continues to touch food with same hands and same gloves… asked for refund. Waiting for my $8.48 cents to return to my card…
4th time they’ve provided wrong items in my
order . Their staff and manager are rude, and they always talk behind your back in their native language when you ask them to fix it. Go
to this Dunkin at your own risk.
I always receive the wrong item in my mobile order drive thru pick ups.
Best Dunkin in New Castle
Not my favorite dunkin
Atmosphere: 2
Food: 2
Service: 2
I have went here for the last three years every morning and I’m tired of the lady that checks you out through the drive-through being disrespectful and rude every single time I order and when she messes up my order and I say something and it’s always my fault and it’s never her fault. I’m done.
Atmosphere: 1
Food: 1
Service: 1
For those who order cold drinks at Dunkin, be aware that this location charges $1 extra for requesting "no ice". Fortunately, I realized this before placing my order via the app while in the drive-thru, so I changed it to "less ice" instead, and of course...they STILL gave me too much ice (can't post a pic for some reason). I haven't noticed this $1-no-ice-upcharge at other Dunkin locations (yet) but if l do, I'm uninstalling the app. It’s just another way to shrink portions and raise prices on customers!
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Always a good time to grab a quick
Atmosphere: 5
Food: 5
Service: 5
The coffee ☕️ is
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Donuts
Love going through their drive thru. They're always fast and friendly. The line seems like it is long on the drive thru sometimes but goes really fast. They always remember my nickname so they already know what me and the dog are coming for.
Vegetarian options: There are quite a few as the owner and a lot of his employees do not eat meat themselves
Parking: Very large parking lot that there is enough for the large church there on Sunday, bowlerama and Dunkin donuts.
Wheelchair accessibility: I just know that their is a small ramp going toward the door and several handicap parking spaces.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin
Pumpkin spice coffee ?
Frozen Carmel coffee
Atmosphere: 5
Food: 5
Service: 5
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