Dunkin'
194 N Dupont Hwy, New Castle
(302) 277-8877
Recent Reviews
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Elaina was very helpful and friendly. She made my night and dunkin experience!
Atmosphere: 5
Food: 5
Service: 5
Elaina was super nice and helpful! She was very friendly and patient, as well as eager to help us get what we wanted. This is my favorite Dunkin to go to due to her welcoming attitude!
Atmosphere: 5
Food: 5
Service: 5
Went to go comment “theres literally always something” and realized I’m clearly not the only one. To charge almost $3 for a hot coffee and continuously mess up the order every time has been super frustrating. Bagels “toasted” are burnt. You ask for salt and pepper and this is the only dunkin that has ever told me they don’t carry it.
Never have any issues when it’s the younger employees filling the order. The woman manning the orders (assuming the manager) is older and is consistently making the errors, never smiles, super unpleasant. But I can handle a little unpleasantness if it means my coffee is done right! There was one time where I was borderline yelled at and given an attitude for not correcting her in the drive thru lane for getting my order wrong lol. And its not like theres a walk in option for this location.
Sad since this is the only location on my way, otherwise wouldn’t have come back here. But they’ve rightfully earned their 1 star this time.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Original Blend, Egg and Cheese
GREAT PLACE FOR BREAKFAST 🥞 & COFFEE ☕️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Blend, Egg and Cheese
There is only one person in the store. We’ve been waited at drive thru for a while. And she messed up my whole order. Don’t waste your time and don’t go there.
Atmosphere: 1
Food: 1
Service: 1
Drive-thru only but speedy service and friendly staff. Food was hot and didn't taste like old oil like some other Dunkin locations
Atmosphere: 4
Food: 4
Service: 4
Coffee is stale and it taste horrible! I’ve tried to give this DD a try 3 times and it sucks .. The franchise should aware of how horribly they make coffee .. YUCK 🤢 MY TASTE BUDS ARE RUINED FOR THE DAY
This has to be the least consistent Dunking ever. I've stopped now 4 times and you can't make a coffee the same way if your jobs depended on it. Very Sad but expected ..do better it's not that hard.
Atmosphere: 1
Food: 1
Service: 1
disgusting. roaches and rats covered the floor. i swear i saw a server spit into my iced mocha with whipped cream and extra extra ice. disgusted, dissatisfied, honestly threw up in my mouth. Do not recommend.
Atmosphere: 1
Food: 1
Service: 1
This morning I ordered a drink, hash browns and a breakfast wrap with turkey sausage and no cheese. The drink was fine, however, the hash browns were barely warm and were mushy and all stuck together and were stick to the paper pouch they were served in. I purposely requested NO CHEESE due to an allergy. They put cheese on it, and pork sausage vs. the turkey I ordered. So I'm without the hasbrowns and the breakfast wrap. Thank you for taking my money just so I can throw your food away because I couldn't eat it.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Worst Dunkin Donut in America. Extremely slow…dont care about people’s time.
Don't you just hate it when you're in a hurry and the person in the drive-through ahead of you takes 10 minutes! Then you're rushing, get on the road, open your sandwich, and it's got meat on it when you don't eat meat! UGH! I was so mad, so now I'm at work hangry!
Atmosphere: 3
Food: 3
Service: 3
a donut with the filling pocket empty no crème. sausage and cheese croissant burnt. look up their phone number and it goesto another dunkin’ donuts they don’t even have a
Atmosphere: 3
Food: 1
Service: 3
Worst DD on the east coast. Horrible service, very nasty unprofessional people. I asked for 2 splend on the side. Guy gave me 1 said he gave me 2. After I left I discovered he put 2 in my tea only after I add 1.5 packs. Now way to sweet. Had to throw it out. They can not communicate not do they listen. After arguing about the Splenda the guy to me to F off. Wow really. Absolutely the worst. Never stopping there again.
Staff always huffs and puffs when taking an order. They don’t want you standing at the window to order, they’d rather you wait and speak to them in the drive through. They don’t open the window to speak, instead they point to give directions.
Atmosphere: 1
Food: 3
Service: 1
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