Didn't get my full order, kept calling back and kept getting hung up on or didn't answer the phone 😡. Was trying to either get refunded or delivered.
Air__Pun
Don’t order from here! Terrible service bad attitudes they need help !
robert
This is the six cheese bread sticks just delivered this is the over cooked also alot of crust super dry and hard ....this isnt the first time there is zero quality assurance.... and when you send in something to complain, they do not reach back out too you.
Adina Travis
5 min after I place my order I get a call saying they are out of medium pizza dough. Options are to cancel my order or upgrade to large. How are you out of medium pizza dough at 7:30pm when you close at 11pm. Make more! Or give people large for the price of medium. If I had large money I would have ordered large in the first place.
James Thompson
If you call in they won't let you process 2 separate orders for pick up they want you to hang up and call back, dont try and call it in they wont understand you use the app to order
Atmosphere: 2
Food: 4
Service: 1
robert stradling
This is there's six cheese bread sticks just delivered this is the over cooked also alot of crust super dry and hard ....this isnt the first time there is zero quality assurance.... and when you send in something to complain, they do not reach back out too you.
Food: 1
Service: 1
Andrew Wantz
Went in to pick up an online order. The ladies working tonight were crazy busy. I was patient because I understand that things were out of their control. I waited about about 20 minutes in Papa John's after I got the text that my order was ready for someone to actually hand it to me. Turns out J or Jay (delivery driver who was packing up his deliveries while I waited) took part of my order because he didn't read the sticker and mistook it for a similar item. He left before it was realized and they didn't have the ingredients to make another one. One of the ladies made it right and apologized for the incompetence of the delivery driver who couldn't be bothered to help with anything other than his deliveries. Will definitely return just because of the customer service.
Atmosphere: 3
Food: 3
Service: 5
S.K Lain
My order was given to the wrong house. Did not want a refund but the correct food. My family already waited an hour for the first order that was wrong and spoke to the manager in which I was put priority for first delivery. That was a lie because another hour went by and I had to call them. Instead of being first for delivery they did others. It took over 2 hours for delivery. No extras given no refunds no partial refund. Very disappointed and not sure about future orders
Diane Phillips
I love Papa johns
Atmosphere: 5
Food: 5
Service: 5
Wesley Reynolds
Ordered delivery. They delivered to wrong place. I called to inform, and customer service was horrible. Instead of feeling empathetic, they simply cared less about their driver delivering to wrong place. This is an hour after order placed, and I only live a mile away. Places are clearly marked, no reason to misdeliver food. Not to mention, why deliver to anyplace without a knock on door unless specified leave at door? This is why I haven't ordered from papa John's in years. No change in service or customer service. Never again!!!
The papa John’s on Basin Rd has messed up my order three times in a row and the manager, instead of fixing the problem, has argued and even cursed at me. This is the most ghetto papa John’s that you could ever patron. Please… order dominos, grottos, Pizza Hut, etc. whatever is better than this establish. They have zero regard for the customer. Disgusting!
Atmosphere: 1
Food: 1
Service: 1
Elaine Mullenhour
The pizza is awful and the employees park at the stop sign forcing the cars to drive into coming traffic.
Food: 1
Service: 1
Zen
Not good. Quality was inconsistence, our pizza dont even have sauce on it
Atmosphere: 3
Food: 1
Service: 2
Better days Coming
I don't know every time I order from this location it get bad and bader. This place has really falling off over the years. I want to pick up my order no one had hair nets no one had gloves. They was a young lady with curly long hair doing the tomato sauce and topping and when he len over I seen her hair touches the melt bar. I mean I don't know if papa Jones change the sauce on they pizza or what. It just doesn't taste right. I went home and place the pizza it back inside the oven. I normally would go down the one on main St when I leave close to this location but now I think it's time to part ways with papa Jones. Growing up this was my go too pizza and no one could tell me different. So long papa Jones we had a go run😔 I don't know if the ppl working there just don't care about how the pizza looks. I had to put it in the air fryer to give it some life.
Shalonda Walker
I don't know every time I order from this location it get bad and bader. This place has really falling off over the years. I want to pick up my order no one had hair nets no one had gloves. They was a young lady with curly long hair doing the tomato sauce and topping and when he len over I seen her hair touches the melt bar. I mean I don't know if papa Jones change the sauce on they pizza or what. It just doesn't taste right. I went home and place the pizza it back inside the oven. I normally would go down the one on main St when I leave close to this location but now I think it's time to part ways with papa Jones. Growing up this was my go too pizza and no one could tell me different. So long papa Jones we had a go run?
Didn't get my full order, kept calling back and kept getting hung up on or didn't answer the phone 😡. Was trying to either get refunded or delivered.
Don’t order from here! Terrible service bad attitudes they need help !
This is the six cheese bread sticks just delivered this is the over cooked also alot of crust super dry and hard ....this isnt the first time there is zero quality assurance.... and when you send in something to complain, they do not reach back out too you.
5 min after I place my order I get a call saying they are out of medium pizza dough. Options are to cancel my order or upgrade to large. How are you out of medium pizza dough at 7:30pm when you close at 11pm. Make more! Or give people large for the price of medium. If I had large money I would have ordered large in the first place.
If you call in they won't let you process 2 separate orders for pick up they want you to hang up and call back, dont try and call it in they wont understand you use the app to order
Atmosphere: 2
Food: 4
Service: 1
This is there's six cheese bread sticks just delivered this is the over cooked also alot of crust super dry and hard ....this isnt the first time there is zero quality assurance.... and when you send in something to complain, they do not reach back out too you.
Food: 1
Service: 1
Went in to pick up an online order. The ladies working tonight were crazy busy. I was patient because I understand that things were out of their control. I waited about about 20 minutes in Papa John's after I got the text that my order was ready for someone to actually hand it to me. Turns out J or Jay (delivery driver who was packing up his deliveries while I waited) took part of my order because he didn't read the sticker and mistook it for a similar item. He left before it was realized and they didn't have the ingredients to make another one. One of the ladies made it right and apologized for the incompetence of the delivery driver who couldn't be bothered to help with anything other than his deliveries. Will definitely return just because of the customer service.
Atmosphere: 3
Food: 3
Service: 5
My order was given to the wrong house. Did not want a refund but the correct food. My family already waited an hour for the first order that was wrong and spoke to the manager in which I was put priority for first delivery. That was a lie because another hour went by and I had to call them. Instead of being first for delivery they did others. It took over 2 hours for delivery. No extras given no refunds no partial refund. Very disappointed and not sure about future orders
I love Papa johns
Atmosphere: 5
Food: 5
Service: 5
Ordered delivery. They delivered to wrong place. I called to inform, and customer service was horrible. Instead of feeling empathetic, they simply cared less about their driver delivering to wrong place. This is an hour after order placed, and I only live a mile away. Places are clearly marked, no reason to misdeliver food. Not to mention, why deliver to anyplace without a knock on door unless specified leave at door? This is why I haven't ordered from papa John's in years. No change in service or customer service. Never again!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The papa John’s on Basin Rd has messed up my order three times in a row and the manager, instead of fixing the problem, has argued and even cursed at me. This is the most ghetto papa John’s that you could ever patron. Please… order dominos, grottos, Pizza Hut, etc. whatever is better than this establish. They have zero regard for the customer. Disgusting!
Atmosphere: 1
Food: 1
Service: 1
The pizza is awful and the employees park at the stop sign forcing the cars to drive into coming traffic.
Food: 1
Service: 1
Not good. Quality was inconsistence, our pizza dont even have sauce on it
Atmosphere: 3
Food: 1
Service: 2
I don't know every time I order from this location it get bad and bader. This place has really falling off over the years. I want to pick up my order no one had hair nets no one had gloves. They was a young lady with curly long hair doing the tomato sauce and topping and when he len over I seen her hair touches the melt bar. I mean I don't know if papa Jones change the sauce on they pizza or what. It just doesn't taste right. I went home and place the pizza it back inside the oven. I normally would go down the one on main St when I leave close to this location but now I think it's time to part ways with papa Jones. Growing up this was my go too pizza and no one could tell me different. So long papa Jones we had a go run😔 I don't know if the ppl working there just don't care about how the pizza looks. I had to put it in the air fryer to give it some life.
I don't know every time I order from this location it get bad and bader. This place has really falling off over the years. I want to pick up my order no one had hair nets no one had gloves. They was a young lady with curly long hair doing the tomato sauce and topping and when he len over I seen her hair touches the melt bar. I mean I don't know if papa Jones change the sauce on they pizza or what. It just doesn't taste right. I went home and place the pizza it back inside the oven. I normally would go down the one on main St when I leave close to this location but now I think it's time to part ways with papa Jones. Growing up this was my go too pizza and no one could tell me different. So long papa Jones we had a go run?
Atmosphere: 2
Service: 3
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