I stopped here today after leaving the Wawa next door because I wanted to surprise my daughter with one of the new holiday drinks. I ordered through the app, which showed a 4–7 minute wait time. The store and drive-thru were completely empty, so I pulled up to let them know I was there.
The woman on the speaker said my order “just came in,” which was fine — I didn’t mind waiting at all. But when I got to the window, she told me that “for future reference” I’m supposed to wait 12 minutes before coming to pick up my mobile order. I asked what the difference was between ordering through the app versus ordering at the speaker (especially with no customers ahead of me), and she couldn’t explain it. Instead, I got an attitude for simply asking.
Then, when she handed me the drink, the lid wasn’t even on properly. It almost fell when I grabbed it, and the cup was covered in coffee, leaking everywhere. My hands ended up sticky from the mess. I never give this location a hard time — I actually come here often. They used to have an employee who was amazing with customer service, but I haven’t seen him in a while. Lately, the customer service here has definitely gone downhill.
Overall, it was a disappointing experience, especially since I was just trying to do something nice for my daughter. I’ll probably start going to the Starbucks on New Castle Avenue instead, where I’ve always had better experiences.
Atmosphere: 1
Food: 2
Service: 1
David Pastrana
I had ordered two coffees which they were supposed to be the same drink just different size I clearly told the cashier I wanted the same coffee drink which both were supposed to be “iced” just a “bigger size” but instead they gave me the venti version a hot coffee. We waited for a good 10ish minutes until they said that “David” was up next so we saw they made the grande version and said that David’s drink was ready and put the grande drink in the front counter where we could see but no one called that the venti drink was ready they just put it to the side where all the other drinks were standing without us even knowing because we were waiting for an iced venti coffee. So I came up to them and told them I’m also waiting for a venti one of the “same” drink and I’m assuming the manager said that they’re making it right now but they said it in a frustrating tone so I waited patiently for my drink until 10 minutes later the manager told me what my drink was and he told everyone if anyone made the drink for David and the person that made my order said that it was on the stand and the manager looked at the drink and gave me a look like if I was stupid but yet no one said that the venti drink was ready nor did it look like the same drink that i ordered so I just took it because I didn’t want to make a scene but for future reference if they can put both drinks together next time it would be greatly appreciated. We get that it was very busy for the staff and the manager so we did wait patiently for our drinks but at the time it was a mess overall and it was unorganized overall from our experience.
Atmosphere: 1
Service: 1
Robert Alan “Tamer” Phillips
Decent and clean
Atmosphere: 5
Food: 5
Service: 5
Let me Review You
Waited 10min on a Sunday evening for a chai .
Jess Kozlowski
This has to be THE SLOWEST Starbucks ever...no it wasn't a one time stop it's daily. The absolute slowest, get your stuff together mannnn...
Atmosphere: 3
Food: 5
Service: 2
Maddy Mikes
If there was zero stars I would put zero stars the manager Kobe and the blonde lady is very very rude. I had my drinks in there and I tried to return them. I had the physical drinks and they would not return my drinks. They made my drinks wrong. My dad has diabetic. They made his drink sugary and I drink non-dairy and they made my drinks dairy very unsatisfied. Kobe should be fired. He called my father a fat diabetic. He don’t deserve to work there if he’s having a bad day, don’t take it out on your customers. He is terrible I wanted a drink remake not a refund. They wouldn’t even remake my drinks. I had brand-new drinks.
Atmosphere: 1
Food: 1
Service: 1
ERICA BELLA HAIR BOX
I WANT TO SCREAM how AMAZING MAKAYLA IS !!! I usually visit my local Starbucks in Greenville Delaware . I switched office locations and this one is closer to my office .. Makayla Is the best customer service skills I ever experienced at this location . She is welcoming , friendly, she goes above and beyond without having to ask . I can tell she enjoys working here . She made my morning feel so special and ready to start my day . I also run a small business and this is the Character and skills I like to see when I’m walking in the door first thing in the morning as a loyal Customer to Starbucks !! Thank you so much girl and keep up the Great work it will Pay off I promise!!!! ,
Atmosphere: 5
Food: 5
Service: 5
Linda Tap
I was face timing my daughter and she ordered two food items and they messed it up that was fine so she goes in and tells her (kryssy) it was sad listening to her be so mean ,and disrespectful 🤬. Sad worker. Please be kind to others
Atmosphere: 1
Food: 5
Service: 1
Thomas Cleveland
Great coffee! Good staff! Great location to meet and relax with family or friends! Always feel welcome here. Sam and Ronnie are great! Variety of coffees and pastries!
Atmosphere: 4
Food: 4
Service: 4
Charlotte Foote
Great experience 👍 Delicious coffee I suggest this location to anyone. Friendly staff very helpful and knowledgeable. A+ service exceeds expectations
Shoutout to my guy tommy! Everytime we pull up he knows us and very personable. There's also another woman with tattoos and red hair she's awesome every morning.
Atmosphere: 5
Food: 5
Service: 5
Lady Bug
They literally make poor quality coffee
Sowmya
Quick and easy drive through service. Drinks were on point.
Service: 5
Jessica Jones
Got my usual Oatmilk Brown Sugar shaken espresso. So good. They even did light ice just as I asked for which most Starbucks get wrong.
Staff very friendly and quick. Wasn't busy at all in the drive thru.
Parking: Lots of parking outside.
Atmosphere: 5
Food: 5
Service: 5
Stacy Angel
So I just stopped in to get a coffee and egg white bites. My coffee came up right away but I was waiting quite a while for my egg white bites. I walked over to the girl by the oven and politely asked if my egg bites are ready and she snapped and said she was putting them in now. Then turned to another employee who needed to tell her to calm down and take a deep breath which I find absolutely ridiculous that you’d get so worked over a question. Anyway then she was doing something to the bites she seemed to take a while to put them in the bag! This is what I got! Management please handle this and I’d like a refund! These were not touched! I order every single day! There is no excuse for this behavior!
I stopped here today after leaving the Wawa next door because I wanted to surprise my daughter with one of the new holiday drinks. I ordered through the app, which showed a 4–7 minute wait time. The store and drive-thru were completely empty, so I pulled up to let them know I was there.
The woman on the speaker said my order “just came in,” which was fine — I didn’t mind waiting at all. But when I got to the window, she told me that “for future reference” I’m supposed to wait 12 minutes before coming to pick up my mobile order. I asked what the difference was between ordering through the app versus ordering at the speaker (especially with no customers ahead of me), and she couldn’t explain it. Instead, I got an attitude for simply asking.
Then, when she handed me the drink, the lid wasn’t even on properly. It almost fell when I grabbed it, and the cup was covered in coffee, leaking everywhere. My hands ended up sticky from the mess. I never give this location a hard time — I actually come here often. They used to have an employee who was amazing with customer service, but I haven’t seen him in a while. Lately, the customer service here has definitely gone downhill.
Overall, it was a disappointing experience, especially since I was just trying to do something nice for my daughter. I’ll probably start going to the Starbucks on New Castle Avenue instead, where I’ve always had better experiences.
Atmosphere: 1
Food: 2
Service: 1
I had ordered two coffees which they were supposed to be the same drink just different size I clearly told the cashier I wanted the same coffee drink which both were supposed to be “iced” just a “bigger size” but instead they gave me the venti version a hot coffee. We waited for a good 10ish minutes until they said that “David” was up next so we saw they made the grande version and said that David’s drink was ready and put the grande drink in the front counter where we could see but no one called that the venti drink was ready they just put it to the side where all the other drinks were standing without us even knowing because we were waiting for an iced venti coffee. So I came up to them and told them I’m also waiting for a venti one of the “same” drink and I’m assuming the manager said that they’re making it right now but they said it in a frustrating tone so I waited patiently for my drink until 10 minutes later the manager told me what my drink was and he told everyone if anyone made the drink for David and the person that made my order said that it was on the stand and the manager looked at the drink and gave me a look like if I was stupid but yet no one said that the venti drink was ready nor did it look like the same drink that i ordered so I just took it because I didn’t want to make a scene but for future reference if they can put both drinks together next time it would be greatly appreciated. We get that it was very busy for the staff and the manager so we did wait patiently for our drinks but at the time it was a mess overall and it was unorganized overall from our experience.
Atmosphere: 1
Service: 1
Decent and clean
Atmosphere: 5
Food: 5
Service: 5
Waited 10min on a Sunday evening for a chai .
This has to be THE SLOWEST Starbucks ever...no it wasn't a one time stop it's daily. The absolute slowest, get your stuff together mannnn...
Atmosphere: 3
Food: 5
Service: 2
If there was zero stars I would put zero stars the manager Kobe and the blonde lady is very very rude. I had my drinks in there and I tried to return them. I had the physical drinks and they would not return my drinks. They made my drinks wrong. My dad has diabetic. They made his drink sugary and I drink non-dairy and they made my drinks dairy very unsatisfied. Kobe should be fired. He called my father a fat diabetic. He don’t deserve to work there if he’s having a bad day, don’t take it out on your customers. He is terrible I wanted a drink remake not a refund. They wouldn’t even remake my drinks. I had brand-new drinks.
Atmosphere: 1
Food: 1
Service: 1
I WANT TO SCREAM how AMAZING MAKAYLA IS !!! I usually visit my local Starbucks in Greenville Delaware . I switched office locations and this one is closer to my office .. Makayla
Is the best customer service skills I ever experienced at this location . She is welcoming , friendly, she goes above and beyond without having to ask . I can tell she enjoys working here . She made my morning feel so special and ready to start my day . I also run a small business and this is the Character and skills
I like to see when I’m walking in the door first thing in the morning as a loyal
Customer to Starbucks !!
Thank you so much girl and keep up the Great work it will
Pay off I promise!!!! ,
Atmosphere: 5
Food: 5
Service: 5
I was face timing my daughter and she ordered two food items and they messed it up that was fine so she goes in and tells her (kryssy) it was sad listening to her be so mean ,and disrespectful 🤬. Sad worker. Please be kind to others
Atmosphere: 1
Food: 5
Service: 1
Great coffee! Good staff! Great location to meet and relax with family or friends! Always feel welcome here. Sam and Ronnie are great! Variety of coffees and pastries!
Atmosphere: 4
Food: 4
Service: 4
Great experience 👍 Delicious coffee I suggest this location to anyone. Friendly staff very helpful and knowledgeable. A+ service exceeds expectations
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Shoutout to my guy tommy! Everytime we pull up he knows us and very personable. There's also another woman with tattoos and red hair she's awesome every morning.
Atmosphere: 5
Food: 5
Service: 5
They literally make poor quality coffee
Quick and easy drive through service. Drinks were on point.
Service: 5
Got my usual Oatmilk Brown Sugar shaken espresso. So good. They even did light ice just as I asked for which most Starbucks get wrong.
Staff very friendly and quick. Wasn't busy at all in the drive thru.
Parking: Lots of parking outside.
Atmosphere: 5
Food: 5
Service: 5
So I just stopped in to get a coffee and egg white bites. My coffee came up right away but I was waiting quite a while for my egg white bites. I walked over to the girl by the oven and politely asked if my egg bites are ready and she snapped and said she was putting them in now. Then turned to another employee who needed to tell her to calm down and take a deep breath which I find absolutely ridiculous that you’d get so worked over a question. Anyway then she was doing something to the bites she seemed to take a while to put them in the bag! This is what I got! Management please handle this and I’d like a refund! These were not touched! I order every single day! There is no excuse for this behavior!
Food: 1
Loading...