Workers in drive thru can use some better customer service training. Also when the app messes up they never know what to do...in my experience and opinion, the customer is always right and if they have a coupon thats valid it should be honored.
Atmosphere: 3
Food: 2
Service: 3
Shannah Garza
Our favorite!!!
Atmosphere: 5
Food: 5
Service: 5
Aaron
In 4 years coming to this location they have never gotten my order right the first time. Every time I go through the drive thru I have to turn around and go back in because they forgot something or didn't make something right. They do always fix the mistake, however reluctant to do so they are. The food is also never hot, always like warm, but that just may be a Dunkin thing, I don't know. I wish there was a little more care and thought put into making orders. Maybe a leader double checks orders before giving them to the customers?
Atmosphere: 4
Food: 3
Service: 4
Samantha J
DO NOT WASTE YOUR MONEY HERE!! THEY SERVE YOU HALF EATEN DONUTS THAT LOOKED LIKE A RODENT ATE THREW THEM AND THEN THREATEN TO CALL THE COPS WHEN YOU ASK FOR A REFUND. JOSE THE MANAGER IS UNFIT TO MANAGE ANY FRANCHISE.!!! HE IS RUDE AND DISRESPECTFUL AND HAS ZERO CUSTOMER SERVICE SKILLS. THE HEALTH DEPARTMENT NEEDS TO INVESTIGATE ASAP -O STARS IS MORE SUITABLE
Atmosphere: 1
Food: 1
Service: 1
Madi Lena
We come to this location often and the staff are always really sweet. And they make great breakfast when you’re on the go!
Atmosphere: 5
Food: 5
Service: 5
jerzey diva
Everytime I go there long lines,to many employees just talking. Presentation is horrible. I tried doing door dash and they don't send straws for drinks and it's always wrong
Atmosphere: 1
Food: 1
Service: 1
Francesca
Line was long but service was quick and kept the line moving! Didn’t catch the lady working the driver thru’s name but she was she super friendly and managed to have a quick conversation while still moving the line and didn’t feel rushed at all!
Atmosphere: 5
Food: 5
Service: 5
John Garner
Wow. Stopped for morning breakfast. I paid with cash which was a total inconvenience as they only had one cash drawer set up at the drive through and not inside at their other register. The lead (no name tag visible) was attempting to talk to me and have me order from the ‘pick up’ area. The background music was so loud and she was speaking in a low voice I did not nor could not understand her. Kristi came to my rescue and spoke clearly and plainly. She took the order. The other coworkers shoved my items to me - NEVER spoke a word. Never said the order is complete. Just a bag and a box… NO have a nice day. Kristi double backed from her station to say the order is complete and wished me a good day. CUSTOMER SERVICE HERE IS LACK LUSTER!! The background music was way too loud. This location needs some customer service training. I will be blocking this location for future purchases. Stay away…. 🫤 Opened up my food. Another sad wow. People… when you work the breakfast shift… slow down and get the hot food hot and cold food cold. I prefer to pay for quality food items not rushed garbage. After all that miserableness, I tossed out the breakfast deal and kept my 10 munchkins. Even the coffee was just luke warm 😔😑.
Atmosphere: 1
Food: 1
Service: 1
Frank Coletta
A little slow and have yet to get my order right to mt request.
Service: 3
Victor Ayala Jr
A little disorganized when you have to pick up your order from the counter, employees weren't the nicest.
To be clear, this is a management failure. We needed a break and pulled into the shopping area and then noticed the 10-12. car backup at the drive up window. Thought it would be quicker to duck inside, but found there were two overwhelmed servers. We waited 10 minutes before acosting one of the servers. He did eventually get to us but it was too little too late. It was a serious undestaffing situation.
Service: 1
Nadean Korpa
Every once in a blue moon your food is fresh. This morning I order a sandwich and the English muffin was so stale could’ve used it for a hockey puck. How can you’s knowingly just give that to a customer? And this isn’t the first time! I think for the price that is charged for your items, the food should be edible.
Food: 1
Dan Brennan
This is the second time this has happened at this duncan. I ordered a large latte. It was almost 2/3 full. So basically I paid for the large I got a regular
Katherine Covington
I ordered on my Dunkin App, and it stated that my order was large so it may take awhile, but it was ready as soon as I got there!
Atmosphere: 5
Food: 5
Service: 5
Gregg Goins
I'm always stopping here for my favorite coffee.. Midnight Coffee with a shot of espresso.
Workers in drive thru can use some better customer service training. Also when the app messes up they never know what to do...in my experience and opinion, the customer is always right and if they have a coupon thats valid it should be honored.
Atmosphere: 3
Food: 2
Service: 3
Our favorite!!!
Atmosphere: 5
Food: 5
Service: 5
In 4 years coming to this location they have never gotten my order right the first time. Every time I go through the drive thru I have to turn around and go back in because they forgot something or didn't make something right. They do always fix the mistake, however reluctant to do so they are. The food is also never hot, always like warm, but that just may be a Dunkin thing, I don't know. I wish there was a little more care and thought put into making orders. Maybe a leader double checks orders before giving them to the customers?
Atmosphere: 4
Food: 3
Service: 4
DO NOT WASTE YOUR MONEY HERE!! THEY SERVE YOU HALF EATEN DONUTS THAT LOOKED LIKE A RODENT ATE THREW THEM AND THEN THREATEN TO CALL THE COPS WHEN YOU ASK FOR A REFUND. JOSE THE MANAGER IS UNFIT TO MANAGE ANY FRANCHISE.!!! HE IS RUDE AND DISRESPECTFUL AND HAS ZERO CUSTOMER SERVICE SKILLS. THE HEALTH DEPARTMENT NEEDS TO INVESTIGATE ASAP -O STARS IS MORE SUITABLE
Atmosphere: 1
Food: 1
Service: 1
We come to this location often and the staff are always really sweet. And they make great breakfast when you’re on the go!
Atmosphere: 5
Food: 5
Service: 5
Everytime I go there long lines,to many employees just talking. Presentation is horrible. I tried doing door dash and they don't send straws for drinks and it's always wrong
Atmosphere: 1
Food: 1
Service: 1
Line was long but service was quick and kept the line moving! Didn’t catch the lady working the driver thru’s name but she was she super friendly and managed to have a quick conversation while still moving the line and didn’t feel rushed at all!
Atmosphere: 5
Food: 5
Service: 5
Wow. Stopped for morning breakfast. I paid with cash which was a total inconvenience as they only had one cash drawer set up at the drive through and not inside at their other register. The lead (no name tag visible) was attempting to talk to me and have me order from the ‘pick up’ area. The background music was so loud and she was speaking in a low voice I did not nor could not understand her. Kristi came to my rescue and spoke clearly and plainly. She took the order. The other coworkers shoved my items to me - NEVER spoke a word. Never said the order is complete. Just a bag and a box… NO have a nice day. Kristi double backed from her station to say the order is complete and wished me a good day.
CUSTOMER SERVICE HERE IS LACK LUSTER!!
The background music was way too loud.
This location needs some customer service training. I will be blocking this location for future purchases. Stay away…. 🫤
Opened up my food. Another sad wow. People… when you work the breakfast shift… slow down and get the hot food hot and cold food cold. I prefer to pay for quality food items not rushed garbage. After all that miserableness, I tossed out the breakfast deal and kept my 10 munchkins. Even the coffee was just luke warm 😔😑.
Atmosphere: 1
Food: 1
Service: 1
A little slow and have yet to get my order right to mt request.
Service: 3
A little disorganized when you have to pick up your order from the counter, employees weren't the nicest.
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
To be clear, this is a management failure. We needed a break and pulled into the shopping area and then noticed the 10-12. car backup at the drive up window. Thought it would be quicker to duck inside, but found there were two overwhelmed servers. We waited 10 minutes before acosting one of the servers. He did eventually get to us but it was too little too late. It was a serious undestaffing situation.
Service: 1
Every once in a blue moon your food is fresh. This morning I order a sandwich and the English muffin was so stale could’ve used it for a hockey puck. How can you’s knowingly just give that to a customer? And this isn’t the first time! I think for the price that is charged for your items, the food should be edible.
Food: 1
This is the second time this has happened at this duncan. I ordered a large latte. It was almost 2/3 full. So basically I paid for the large I got a regular
I ordered on my Dunkin App, and it stated that my order was large so it may take awhile, but it was ready as soon as I got there!
Atmosphere: 5
Food: 5
Service: 5
I'm always stopping here for my favorite coffee.. Midnight Coffee with a shot of espresso.
Atmosphere: 5
Food: 5
Service: 5
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