Auntie Anne's

It’s always always always a long line. Idk if they need more works or the workers they do have need to move with more urgency. My issue is not with the wait bc I wouldn’t mind waiting if the pretzels were consistent. Seems like there’s always 3-4 of them making the actual food but only 1 employee taking orders / cashing out orders. If you don’t get a pretzel that’s put in the case fresh then your food is always served to you hard and or cold. Last time I literally got a burnt cinnamon sugar pretzel. It looked fine on top but the underside was completely black so I didn’t notice until I walked away a few minutes later. Hard as a rock and burnt. Wasted money and 20 minutes in line. Auntie Anne’s is always my favorite place to get a sweet treat when I go to the mall however I will not be shopping here again.

Avoid this place! I paid $9.00 for a pretzel that was supposed to be soft but was thin and hard instead—definitely not worth it. To top it off, the older lady at the register was extremely rude. Very disappointed!!!!

Good cinnamon sugar pretzels!

Not trying to be a Karen but wow. It’d be a lot easier to swallow (literally) the price if the pretzel was at least warm.

Priced higher than any other location I’ve been to in the area. 8 dollars for a room temperature pretzel feels almost as insulting as a car charging you a monthly fee for AC controls.

I felt like I was being strong armed when they asked for a tip. After I had my debt card in the card reader the girl at the counter said " let me direct your attention to this screen" on that screen was percent for tips they were asking for. A tip for doing your job?

Atmosphere: 3

Food: 3

Service: 1

Omg our fav ? when we go to the mall

Atmosphere: 5

Food: 5

Service: 5

Horrible general manager.

Lazy workers. Nothing is ever available and refuse to make anything. This place is a joke. Where’s management?!?!?

Food: 1

Service: 1

It's 7pm and staff informed me they were already closing. Online it says the closing time it 8pm. I get it cleaning up and closing early but not an hour early. Change the hours of operation or actually be open during hours of operation.

You guys should

We just recived the most anorexic pretzel of all times... what shame!..

Can I have a regular pretzel?Sorry sir we only have nuggets.How long for a pretzel?15 mins ?I even lost my coupon because they give you 8 minutes to use it.

Went there and have signs that show they have and then tell you not available or discontinued.Then take signs down!!

Most disrespectful employees ever!!!!!!!!!!!!!!

Great service fast and friendly.