I placed an order through the website that I needed catered and as I entered the restaurant the staff already had it on the counter nice and ready for me. I'll continue to return as the staff are friendly and food delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Marie Rivera
Stopped in for dinner, Terrible experience… the food was old. I ordered the crispy chicken with Mac & cheese and a side of wedges. Most definitely will not be returning.
Bobby Brown
Luv their food, always fresh and delicious! Provide a good helping too!
Atmosphere: 5
Food: 5
Service: 5
Efrain Landrau
Parking: It's excellentKid-friendliness: If it is suitable for children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Asado
Kimberley Harshman
The chicken is always very good, the sides are hit and miss.
Atmosphere: 4
Food: 4
Service: 5
MONSERRATE MERCADO
They don't sell tostones.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Grilled Chicken
Elizabeth C.
The place was quite nice, the food was delicious although not all of the food was hot, although some things did seem a little expensive it fit our budget. I liked.
Atmosphere: 3
Food: 5
Service: 3
Anthony G. Canizares
It was excellent! The chicken was grilled perfectly and tasted incredibly along w the 2 sides, the $10 meal was everything I needed and more. Thank you for a great meal and a great value!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Anthony Padua
The food is really good but the customer attention and service sucks. Been here twice this week through the drive thru both times my order was incorrect. The first time 04/10/2024 I ordered yuca fries, they didn’t put them in my bag I noticed when I got home. Second time was today 04/12/2024 I went through the drive thru ordered $50 worth of food one full meal was incorrect I ordered the churrasco steak as one of the meals because my wife’s religious views and they gave me a trio meal that includes mojo pork. I drove it back and explained kindly the situation it felt like the employees had that “so what do you want me to do about it??” attitude which was crazy cause I just wanted what I asked and paid for. They parked me to remake my order which took another 10mins only to still forget the yuca fries smh I was just annoyed so I left. All in all my take is the food is actually really good but the workers that provide service not so much.
I love Pollo tropical. Unfortunately there aren't anywhere I live, so it was a real treat being able to eat there. Black beans and rice are excellent as are the plantains.
Bad service, you go looking for hot food and they serve you cold beans, I even threw the food in the safacon, they are irresponsible, they do not pay attention to the temperature of the
Atmosphere: 3
Food: 1
Service: 1
Bonita Slaymaker
Love P.T.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Rice, Grilled Chicken, Flan
I placed an order through the website that I needed catered and as I entered the restaurant the staff already had it on the counter nice and ready for me. I'll continue to return as the staff are friendly and food delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Stopped in for dinner, Terrible experience… the food was old. I ordered the crispy chicken with Mac & cheese and a side of wedges. Most definitely will not be returning.
Luv their food, always fresh and delicious! Provide a good helping too!
Atmosphere: 5
Food: 5
Service: 5
Parking: It's excellentKid-friendliness: If it is suitable for children
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo Asado
The chicken is always very good, the sides are hit and miss.
Atmosphere: 4
Food: 4
Service: 5
They don't sell tostones.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Grilled Chicken
The place was quite nice, the food was delicious although not all of the food was hot, although some things did seem a little expensive it fit our budget. I liked.
Atmosphere: 3
Food: 5
Service: 3
It was excellent! The chicken was grilled perfectly and tasted incredibly along w the 2 sides, the $10 meal was everything I needed and more. Thank you for a great meal and a great value!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
The food is really good but the customer attention and service sucks. Been here twice this week through the drive thru both times my order was incorrect. The first time 04/10/2024 I ordered yuca fries, they didn’t put them in my bag I noticed when I got home. Second time was today 04/12/2024 I went through the drive thru ordered $50 worth of food one full meal was incorrect I ordered the churrasco steak as one of the meals because my wife’s religious views and they gave me a trio meal that includes mojo pork. I drove it back and explained kindly the situation it felt like the employees had that “so what do you want me to do about it??” attitude which was crazy cause I just wanted what I asked and paid for. They parked me to remake my order which took another 10mins only to still forget the yuca fries smh I was just annoyed so I left. All in all my take is the food is actually really good but the workers that provide service not so much.
Atmosphere: 1
Food: 4
Service: 1
The food is nice but it serves too little??
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Hit and miss with getting everything you order, definitely check your order before you leave but food is always good.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Chicken Tropichop Bowl, Tropi Chop, Grilled Chicken, Sweet Plantains
I love Pollo tropical. Unfortunately there aren't anywhere I live, so it was a real treat being able to eat there. Black beans and rice are excellent as are the plantains.
Atmosphere: 5
Food: 5
Service: 5
Chicken is awesome with mac and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mashed Potatoes, Grilled Chicken
Bad service, you go looking for hot food and they serve you cold beans, I even threw the food in the safacon, they are irresponsible, they do not pay attention to the temperature of the
Atmosphere: 3
Food: 1
Service: 1
Love P.T.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Rice, Grilled Chicken, Flan