Close this place immediately. Just went through for a milkshake. No cookie dough ice cream. Fine. No chocolate ice cream….WHAT!? ok fine cookies and cream it is. First of all she gave the wrong size. Whatever. Get home and it literally tastes like chocolate milk. WHAT ICE CREAM PLACE DOESN'T HAVE CHOCOLATE ICE CREAM? kill it with fire. Start over. Whoever runs this place should be ashamed
Fernando Sensano
This location customer service and personal standards has declined significantly over the last year. During my last visit one of the employees was eating the merchandise at the cash register. She was dressed in sweat pants and wearing a shirt that was probably a few sizes too small. Not something you want to see at a place of business.
Shelby McKee
I wanted to edit this review to let you know that. I did have an employee from Baskin-Robbins. Call me To make substitutions for the ice cream, and explained that they were having issues keeping flavors stocked in because their trucks were limited. I do appreciate them reaching out and taking the effort to make the correct substitutions and tell me which flavors they have in stock. Since I was ordering through DoorDash. So even though it’s very frustrating not to have your favorite flavors, I appreciate the extra effort that they took to call me personally. Good customer service does make a difference ❤️
I called and check to make sure they had flavors before I ordered it on DoorDash. Because they’re consistently out of the pistachio almond. I do not understand why it’s still on the DoorDash menu if they’re not gonna have it they haven’t had it in over nine months. But no one answered the phone so I ordered it and then ended up having to substitute itfor something else because they were out of course. If they would’ve answered the phone, I could’ve saved myself the trouble. Also I don’t understand why it’s so hard to get an ice cream. For something else because they were out of course. If they would’ve answer the phone, I could’ve saved myself the trouble. Also, I don’t understand why it’s so hard to get an ice cream stocked or to update your menu if you’re not gonna keep it.
Food: 5
Service: 5
Jim Klein
Called at 7:53 to see if they had any non-dairy desserts they don't answer their phone
James Barnhart
Since covid is the worst business I've ever been
William Gordon
Baskin and Robbins is great... this particular one just never really stocks anything Baskin and Robbins sells... they're always out of something... toppings, ice cream, cones etc etc you can never get something complete...go to DQ and save yourself the hassle!
Joann Tracey
The ice cream is wonderful and the young men that work here are very nice, the young blonde girl is very rude she should not be training anyone! Her rude mouth and disrespectful attitude made me not want to return ever! She needs a class in customer service! Please retrain her and don’t let her train your new employee coming in!
McKaylin Evans
Out of every flavor. Girl in front of us was the workers girlfriend she cut in front of us and we waited 30+ mins to find out they only have 3 flavors left.
Tess B
Great ice cream. Horrible service. Came on a Saturday night 45 minutes before closing with two well behaved children. No greetings or smiles from two employees. The children said “thank you” clearly and loudly to the woman scooping ice cream and she did not respond.
Prexy Prexy
Ordered cappuccino blast and it's SUPER WATERY!!! The last time we came here ordered the same drink and they gave me tea! ? disappointed twice! Not gonna come back here anymore! WORST BASKIN-ROBBINS EVER!!!
Slow service, incorrect order and indifferent staff.
Katt Bolduc
I ordered 2 items and I got a call that they have “none of the food items to make your order”. What was included? Oreo ice cream, cookie dough, fudge, strawberry sauce, whipped cream. Not exactly unique items. This is the third time.
K Bold
I ordered 2 items and I got a call that they have “none of the food items to make your order”. What was included? Oreo ice cream, cookie dough, fudge, strawberry sauce, whipped cream. Not exactly unique items. This is the third time.
Kristine Fox
We went in with our entire family (14 of us) while we were in town on vacation. The 2 ladies working were wonderful and took all 14 ice cream orders. They joked around with us and were so nice.
Will
Ordered a caramel cappuccino blast, it was just a frozen coffee. No ice cream in it at all. Didn't notice in until I got home.
Close this place immediately. Just went through for a milkshake. No cookie dough ice cream. Fine. No chocolate ice cream….WHAT!? ok fine cookies and cream it is. First of all she gave the wrong size. Whatever. Get home and it literally tastes like chocolate milk. WHAT ICE CREAM PLACE DOESN'T HAVE CHOCOLATE ICE CREAM? kill it with fire. Start over. Whoever runs this place should be ashamed
This location customer service and personal standards has declined significantly over the last year. During my last visit one of the employees was eating the merchandise at the cash register. She was dressed in sweat pants and wearing a shirt that was probably a few sizes too small.
Not something you want to see at a place of business.
I wanted to edit this review to let you know that. I did have an employee from Baskin-Robbins. Call me To make substitutions for the ice cream, and explained that they were having issues keeping flavors stocked in because their trucks were limited. I do appreciate them reaching out and taking the effort to make the correct substitutions and tell me which flavors they have in stock. Since I was ordering through DoorDash. So even though it’s very frustrating not to have your favorite flavors, I appreciate the extra effort that they took to call me personally. Good customer service does make a difference ❤️
I called and check to make sure they had flavors before I ordered it on DoorDash. Because they’re consistently out of the pistachio almond. I do not understand why it’s still on the DoorDash menu if they’re not gonna have it they haven’t had it in over nine months. But no one answered the phone so I ordered it and then ended up having to substitute itfor something else because they were out of course. If they would’ve answered the phone, I could’ve saved myself the trouble. Also I don’t understand why it’s so hard to get an ice cream. For something else because they were out of course. If they would’ve answer the phone, I could’ve saved myself the trouble. Also, I don’t understand why it’s so hard to get an ice cream stocked or to update your menu if you’re not gonna keep it.
Food: 5
Service: 5
Called at 7:53 to see if they had any non-dairy desserts they don't answer their phone
Since covid is the worst business I've ever been
Baskin and Robbins is great... this particular one just never really stocks anything Baskin and Robbins sells... they're always out of something... toppings, ice cream, cones etc etc you can never get something complete...go to DQ and save yourself the hassle!
The ice cream is wonderful and the young men that work here are very nice, the young blonde girl is very rude she should not be training anyone! Her rude mouth and disrespectful attitude made me not want to return ever! She needs a class in customer service! Please retrain her and don’t let her train your new employee coming in!
Out of every flavor. Girl in front of us was the workers girlfriend she cut in front of us and we waited 30+ mins to find out they only have 3 flavors left.
Great ice cream. Horrible service. Came on a Saturday night 45 minutes before closing with two well behaved children. No greetings or smiles from two employees. The children said “thank you” clearly and loudly to the woman scooping ice cream and she did not respond.
Ordered cappuccino blast and it's SUPER WATERY!!! The last time we came here ordered the same drink and they gave me tea! ? disappointed twice! Not gonna come back here anymore! WORST BASKIN-ROBBINS EVER!!!
Restaurantji Recommends
Slow service, incorrect order and indifferent staff.
I ordered 2 items and I got a call that they have “none of the food items to make your order”. What was included? Oreo ice cream, cookie dough, fudge, strawberry sauce, whipped cream. Not exactly unique items. This is the third time.
I ordered 2 items and I got a call that they have “none of the food items to make your order”. What was included? Oreo ice cream, cookie dough, fudge, strawberry sauce, whipped cream. Not exactly unique items. This is the third time.
We went in with our entire family (14 of us) while we were in town on vacation. The 2 ladies working were wonderful and took all 14 ice cream orders. They joked around with us and were so nice.
Ordered a caramel cappuccino blast, it was just a frozen coffee. No ice cream in it at all. Didn't notice in until I got home.
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