Rude staff Never anything in stock Dirty How is this place even still open?
Atmosphere: 1
Food: 1
Service: 1
Travis Smith
Fast hot cheaper than most places friendly service đ
Jose Perez Vasquez
I use to love coming here but the lack of attention to detail has dissuaded me from coming back. Itâs always hit or miss. If the app works and I make an online order the workers wonât pay attention to the details on the order. If I ask for less ice, I get standard ice. If I ask for no ice, I get standard ice. If I ask for cheddar cheese they give me American cheese. If I ask for extra cheese (which is an extra cost) , I get s single slice. I has been like this for the past 2 years since I moved to Florida. Iâm not sure if the workers just donât care or if they truly donât pay attention to the order details but regardless I wonât be coming back here.
Atmosphere: 3
Food: 2
Service: 1
April Phillips
Rude!!!! If you are short staffed , hire people! Itâs not the customers fault and we shouldnât feel like it is.
Michele Espling
Love the employees!
Atmosphere: 5
Food: 5
Service: 5
Jocelyn Tonoku
Poor. All around poor experience. Ordered hot chocolate with whip cream. Was given no whip cream on beverage. Also it was watery and flavorless. I threw it away. My partner got a latte and asked for sweet cream. Was told âwe donât have sweet creamâ. They didnât offer any alternative, such as a flavored cold foam. Poor service and a long wait for disappointing drinks.
Atmosphere: 1
Food: 1
Service: 1
Kristi Franks
This is my go-to when I'm feeling down and alone and every time I get that first sip and makes me feel like a powerful woman I love my coffee especially from here it always makes me feel better.
Atmosphere: 5
Food: 5
Service: 5
Hilary Ilek
Great employees
Atmosphere: 5
Food: 5
Service: 5
Denise Diane Worm
My hubby goes here for ice coffee, we usually don't buy food just their Great Coffee!
Atmosphere: 5
Service: 5
Rachel Long
Good experience just the drive thru lady was kinda rude or maybe blunt either way.
I had a very unpleasant experience at this location. When I pulled up to the drive-thru, the cashier was outside smoking. She gave me a nasty look, then walked back inside. A moment later, she finally said âgood afternoonâ over the speaker. As I started to place my order and politely said âgood afternoon,â she suddenly shouted at me to wait â no âplease,â no âsorry.â It was extremely rude and unprofessional. My husband immediately told me to just leave, but since I really needed to grab something to eat, I stayed. Honestly, it was a very uncomfortable and disrespectful experience.
Atmosphere: 1
Food: 1
Service: 1
Cavina Joquin Edens
So since I moved here in 2023 the customer service has been off and on. This morning, I order 2 espresso shots in a big cup (so I could put my protein with the shots). I SAID I WILL PAY FOR THE CUP. AFTER WAITING IN the long drive thur, I get to the window and it's a small cup, I ask the lady can I get the big cup and I'll pay AGAIN! SHE GOES OVER TO THE MANGER , (SHES ALWAYS RUDE) TO ASK HER AND SHE DIDNT KNOW THE WINDOW WAS OPEN AND WAS LIKE JUST PUT IT IN A BIGGER CUP, SHES WASTING MY CUPS. IM SORRY DID I NOT SAY ILL PAY FOR IT. IM SORRY DO YOU OWN DUNKIN?? IM PRETTY SURE YOU DONT! IM SORRY I NEED MY PROTEIN SO I CAN GO WORK FOR THE MILITARY. I HAVE LOST WEIGHT AND I NEED IT FOR HEALTH REASONS. IM CALLING CORPORATE... I WAS SO PISS I LEFT MY CHANGE. I WILL BE BACK AT LUNCH TO GET HER NAME AND MY CHANGE LMAO. Then the wait!!! It's like 5 of them in there!
Atmosphere: 1
Food: 2
Service: 1
Juan Rodriguez
Great and fast
Atmosphere: 5
Food: 5
Service: 5
senida mujic
The employees that were working on Saturday July 26 at 11:30am are extremely rude!!! I placed a mobile online order came in and waited 30 minutes for it while they took everyoneâs order in the drive through. I said excuse me to one worker to check on my food she acted like she didnât hear me then said I need to wait. Bc they were âbusyâ meanwhile I placed my order at 10:45 am and waited for 39 minutes AND MY FOOD WAS DONE AND READY JUST SITTING IN A BAG ON THE COUNTER GETTING COLD. I finally went back up to have them cancel my order then she turned around and grabbed the bag and threw it on the mobile order pick up counter. So they obviously knew my food was there ready and I am waiting for it and they just simply refused to give it to me because that made them feel important or powerful. And the older lady that rides the e-bike is EXTREMELY rude, rides the ebike through your store Iâm not sure how sanitary that is by any means. Will never be retuning here again and will let everyone know. Extremely rude and unprofessional and EXTREMELY unapproachable !!!
Atmosphere: 1
Food: 1
Service: 1
Sandra S.
Both times Iâve gone here the customer service has been lacking. Thereâs a promotion for these ice cream themed coffees [butter pecan, cookie dough, mint chocolate chip]
So when my husband ordered our drinks he said signature iced latte for the chocolate mint and cookie dough. Instead of correcting us and letting us know what is being promoted is strictly the frozen variation of the lattes⊠the employee instead waited until we already payed and was actively handing us the drink to let us know. Didnât even ask if I would like to add whipped cream or anything to modify the drink. Didnât apologize. But the chocolate mint one was offered in a signature latte but they couldnât do the cookie dough on the SAME promotion??? Not only that but we ordered glazed munchkins for our son and got the chocolate ones. We had a similar experience the time before going here as well. This is not customer service and I suggest if someone appears to think theyâre ordering something that isnât exactly on the menu, correct them? Let them know. Not when theyâve already paid.
Rude staff
Never anything in stock
Dirty
How is this place even still open?
Atmosphere: 1
Food: 1
Service: 1
Fast hot cheaper than most places friendly service đ
I use to love coming here but the lack of attention to detail has dissuaded me from coming back. Itâs always hit or miss. If the app works and I make an online order the workers wonât pay attention to the details on the order. If I ask for less ice, I get standard ice. If I ask for no ice, I get standard ice. If I ask for cheddar cheese they give me American cheese. If I ask for extra cheese (which is an extra cost) , I get s single slice.
I has been like this for the past 2 years since I moved to Florida. Iâm not sure if the workers just donât care or if they truly donât pay attention to the order details but regardless I wonât be coming back here.
Atmosphere: 3
Food: 2
Service: 1
Rude!!!! If you are short staffed , hire people! Itâs not the customers fault and we shouldnât feel like it is.
Love the employees!
Atmosphere: 5
Food: 5
Service: 5
Poor. All around poor experience. Ordered hot chocolate with whip cream. Was given no whip cream on beverage. Also it was watery and flavorless. I threw it away. My partner got a latte and asked for sweet cream. Was told âwe donât have sweet creamâ. They didnât offer any alternative, such as a flavored cold foam. Poor service and a long wait for disappointing drinks.
Atmosphere: 1
Food: 1
Service: 1
This is my go-to when I'm feeling down and alone and every time I get that first sip and makes me feel like a powerful woman I love my coffee especially from here it always makes me feel better.
Atmosphere: 5
Food: 5
Service: 5
Great employees
Atmosphere: 5
Food: 5
Service: 5
My hubby goes here for ice coffee, we usually don't buy food just their Great Coffee!
Atmosphere: 5
Service: 5
Good experience just the drive thru lady was kinda rude or maybe blunt either way.
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
I had a very unpleasant experience at this location. When I pulled up to the drive-thru, the cashier was outside smoking. She gave me a nasty look, then walked back inside. A moment later, she finally said âgood afternoonâ over the speaker. As I started to place my order and politely said âgood afternoon,â she suddenly shouted at me to wait â no âplease,â no âsorry.â It was extremely rude and unprofessional. My husband immediately told me to just leave, but since I really needed to grab something to eat, I stayed. Honestly, it was a very uncomfortable and disrespectful experience.
Atmosphere: 1
Food: 1
Service: 1
So since I moved here in 2023 the customer service has been off and on. This morning, I order 2 espresso shots in a big cup (so I could put my protein with the shots). I SAID I WILL PAY FOR THE CUP. AFTER WAITING IN the long drive thur, I get to the window and it's a small cup, I ask the lady can I get the big cup and I'll pay AGAIN! SHE GOES OVER TO THE MANGER , (SHES ALWAYS RUDE) TO ASK HER AND SHE DIDNT KNOW THE WINDOW WAS OPEN AND WAS LIKE JUST PUT IT IN A BIGGER CUP, SHES WASTING MY CUPS. IM SORRY DID I NOT SAY ILL PAY FOR IT. IM SORRY DO YOU OWN DUNKIN?? IM PRETTY SURE YOU DONT! IM SORRY I NEED MY PROTEIN SO I CAN GO WORK FOR THE MILITARY. I HAVE LOST WEIGHT AND I NEED IT FOR HEALTH REASONS. IM CALLING CORPORATE... I WAS SO PISS I LEFT MY CHANGE. I WILL BE BACK AT LUNCH TO GET HER NAME AND MY CHANGE LMAO. Then the wait!!! It's like 5 of them in there!
Atmosphere: 1
Food: 2
Service: 1
Great and fast
Atmosphere: 5
Food: 5
Service: 5
The employees that were working on Saturday July 26 at 11:30am are extremely rude!!! I placed a mobile online order came in and waited 30 minutes for it while they took everyoneâs order in the drive through. I said excuse me to one worker to check on my food she acted like she didnât hear me then said I need to wait. Bc they were âbusyâ meanwhile I placed my order at 10:45 am and waited for 39 minutes AND MY FOOD WAS DONE AND READY JUST SITTING IN A BAG ON THE COUNTER GETTING COLD. I finally went back up to have them cancel my order then she turned around and grabbed the bag and threw it on the mobile order pick up counter. So they obviously knew my food was there ready and I am waiting for it and they just simply refused to give it to me because that made them feel important or powerful. And the older lady that rides the e-bike is EXTREMELY rude, rides the ebike through your store Iâm not sure how sanitary that is by any means. Will never be retuning here again and will let everyone know. Extremely rude and unprofessional and EXTREMELY unapproachable !!!
Atmosphere: 1
Food: 1
Service: 1
Both times Iâve gone here the customer service has been lacking. Thereâs a promotion for these ice cream themed coffees [butter pecan, cookie dough, mint chocolate chip]
So when my husband ordered our drinks he said signature iced latte for the chocolate mint and cookie dough. Instead of correcting us and letting us know what is being promoted is strictly the frozen variation of the lattes⊠the employee instead waited until we already payed and was actively handing us the drink to let us know. Didnât even ask if I would like to add whipped cream or anything to modify the drink. Didnât apologize. But the chocolate mint one was offered in a signature latte but they couldnât do the cookie dough on the SAME promotion??? Not only that but we ordered glazed munchkins for our son and got the chocolate ones. We had a similar experience the time before going here as well. This is not customer service and I suggest if someone appears to think theyâre ordering something that isnât exactly on the menu, correct them? Let them know. Not when theyâve already paid.
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