Our experience was so so, the drinks from 1 to 10 were 0 , I ask for a dirty martini and i just enjoy the olives, my company ask for a mojito and it taste like a lemonade, the licor was passing by an airplane, the chef left the table like 3 times for elements missing to cook, he just cook, they show they make is good but this one nothing, the waiter was very good with the attention, at the end the food was delicious but that's all.
Atmosphere: 5
Food: 5
Service: 3
Sedienta Tay
The service is HORRIBLE. I waited 2 hours to sit and nearly an hour for the cook to come.
Atmosphere: 1
Food: 1
Service: 1
Juan Carlos Macias
Always love Benihana. What else can I say.
Atmosphere: 5
Food: 5
Service: 5
Jameta Hill
The Memphis location really need to be shutdown! I waited at the table to be served for at least an hour, and the waitress (Kaylen) took additional money from my credit card without my knowledge. I later discovered the additional deductions two days later. I have called and spoken to 2 managers, and I still have not received my money back! They haven't done anything about this matter. I will never eat, nor spend my money there again!!!!!! The food was basic, no show like I'd expected. This was just terrible for what I paid in the amount of $46.64 plus additional money that was stolen from my card.
Atmosphere: 1
Food: 1
Service: 1
Jamie Woodcock
Glad to see they brought this restaurant back after it was involved in some money issues and some distasteful history from the previous owners who started benihana good luck with the revival of this great establishment a second chance is well deserved
Kiana Oatman
This location is one of my favorite spots...To order take out over 3xs and receive my chicken hibachi rice over cooked...Hard and discolored like the rice set there under the heat lamp for hours...Called the location to speak with an manager of course was on hold for an hour or more...Very patered Upset and wants my 29.81 work of fresh rice...I'm sorry81
Madelyn Clayton
9/18/2022…my experience was something I had never experienced before. Reservations@ 3:00pm arrived at 2:50 a party of (7) seated an hour and 45min later. There was one sever! The manager failed to represent good leadership. It was 7:30 when we walked out. This particular day was my birthday???? my guest started to get displeased with the overall experience so did I which put an HUGE damper on the entire occasion. Finally there was NO communication unless I asked questions. I over heard a worker telling the guest hostess “not to seat anymore people because there was only one server” mind you there were people streaming in. Apparently your policy stated that certificates are used on certain days excluding weekends which my birthday happened to fall on a Sunday. I called to leave a complaint no one has reached out to me as of yet. Memphis location
Nika Alexis
This is the worst restaurant I have ever been to. The manager at this location is just terrible and disrespectful. I am appalled at how I was spoken to. I had a reservation for a party of 13 and more than half of my party arrived, they would not sit them, which I respect but that was not told to me when I made my reservation. I was told if half the party there they would be seated. This was my first time ever going there and I will never be going back.
Manny Steiner
I have been an executive in the shopping center and restaurant business for 20 years, this is absolutely the worst operated, reckless and negligent chain restaurant company in the business. I am ashamed I know some of the high level people here and they should be ashamed of the dangerous product they put out.
Pietro Mercurio
Miramar Location the worst of the worst! The sever just took the order and forgot about us after that if it wasn’t for the chef we could still be there waiting for the drinks and food! Manager is the worst! I don’t recomend this location at all!
The Staff stole my sisters guicci sunglasses. And other guests shouted racial abuse at our table. Called us white crackers and said they would break our necks… management did nothing about it .. this place is a joke and shout be closed down.
Tammy Decker
There is a thief working at the Fort Lauderdale location! As our party of 5 was leaving last night around 5pm we went to hand the Manager our sleeve with the bill and cash as payment inside. An employee standing next to the Manager said I will take that. Then about 5 minutes later while we were waiting outside for the valet our waiter came out and said the money was short....short by 80.00 dollars!! I would ask you to check your camera to verify who took our bill and money...it's outrageous!! I did call the Manager on my way home...he seemed uninterested.
Ashton Dior
I ordered curbside service from the Westheimer location in Houston, Texas. I placed the order at 7:12pm and my food was due to be picked up by 8:01pm per the online service. I arrived at the restaurant at 8:00pm and called the restaurant to let them know I was there for pick-up. The hostess asked for my name and placed me on hold for 6 mins. I called back and someone else answered the phone. I then explained to her that I was there for pick up. After giving the name for my order again, she says they will have my order right out. Did not happen! After 12 minutes of waiting I called back into the restaurant asking to speak with a manager. DOUG (GM) came to the phone and I explained to him the situation and wanted to know why I haven't received my food that was due to be picked up at 8:01pm and it's now 8:20pm. He then says "well it's not ready yet. We are busy. All of Houston decided they wanted to eat here tonight". I was highly upset! I told him that was not my fault as a customer. I then asked him how does he plan to compensate me for my inconvenience, he says "I DON'T PLAN TO! I WILL BRING YOUR ORDER OUT WHEN IT'S READY. IF YOU WANT TO CANCEL, I'LL BE MORE THAN HAPPY TO GIVE YOU A REFUND". That is not how you treat a customer, unacceptable. My order was finally brought out to me at 8:38pm. Absolutely UNACCEPTABLE! And to top it off, my ginger sauce for my salad was not in my bag. Seems like customer is NOT priority with this restaurant. I will never visit that location again!
James Edwards
This place is HORRIBLE... We had an 11 o'clock reservation... He didn't start our food untik 11:50. We we were the ONLY people in the restaurant!!!! & the food was nasty. Rice was hard, etc. Just a complete waste of money.
STEVE HOPKINS
I contacted them to resolve an issue I had regarding getting food poisoning from their Boca Raton location and they never responded to me. Great customer service!
Our experience was so so, the drinks from 1 to 10 were 0 , I ask for a dirty martini and i just enjoy the olives, my company ask for a mojito and it taste like a lemonade, the licor was passing by an airplane, the chef left the table like 3 times for elements missing to cook, he just cook, they show they make is good but this one nothing, the waiter was very good with the attention, at the end the food was delicious but that's all.
Atmosphere: 5
Food: 5
Service: 3
The service is HORRIBLE. I waited 2 hours to sit and nearly an hour for the cook to come.
Atmosphere: 1
Food: 1
Service: 1
Always love Benihana. What else can I say.
Atmosphere: 5
Food: 5
Service: 5
The Memphis location really need to be shutdown! I waited at the table to be served for at least an hour, and the waitress (Kaylen) took additional money from my credit card without my knowledge. I later discovered the additional deductions two days later. I have called and spoken to 2 managers, and I still have not received my money back! They haven't done anything about this matter. I will never eat, nor spend my money there again!!!!!! The food was basic, no show like I'd expected. This was just terrible for what I paid in the amount of $46.64 plus additional money that was stolen from my card.
Atmosphere: 1
Food: 1
Service: 1
Glad to see they brought this restaurant back after it was involved in some money issues and some distasteful history from the previous owners who started benihana good luck with the revival of this great establishment a second chance is well deserved
This location is one of my favorite spots...To order take out over 3xs and receive my chicken hibachi rice over cooked...Hard and discolored like the rice set there under the heat lamp for hours...Called the location to speak with an manager of course was on hold for an hour or more...Very patered Upset and wants my 29.81 work of fresh rice...I'm sorry81
9/18/2022…my experience was something I had never experienced before. Reservations@ 3:00pm arrived at 2:50 a party of (7) seated an hour and 45min later. There was one sever! The manager failed to represent good leadership. It was 7:30 when we walked out. This particular day was my birthday???? my guest started to get displeased with the overall experience so did I which put an HUGE damper on the entire occasion. Finally there was NO communication unless I asked questions. I over heard a worker telling the guest hostess “not to seat anymore people because there was only one server” mind you there were people streaming in. Apparently your policy stated that certificates are used on certain days excluding weekends which my birthday happened to fall on a Sunday. I called to leave a complaint no one has reached out to me as of yet. Memphis location
This is the worst restaurant I have ever been to. The manager at this location is just terrible and disrespectful. I am appalled at how I was spoken to. I had a reservation for a party of 13 and more than half of my party arrived, they would not sit them, which I respect but that was not told to me when I made my reservation. I was told if half the party there they would be seated. This was my first time ever going there and I will never be going back.
I have been an executive in the shopping center and restaurant business for 20 years, this is absolutely the worst operated, reckless and negligent chain restaurant company in the business. I am ashamed I know some of the high level people here and they should be ashamed of the dangerous product they put out.
Miramar Location the worst of the worst! The sever just took the order and forgot about us after that if it wasn’t for the chef we could still be there waiting for the drinks and food! Manager is the worst! I don’t recomend this location at all!
Restaurantji Recommends
The Staff stole my sisters guicci sunglasses. And other guests shouted racial abuse at our table. Called us white crackers and said they would break our necks… management did nothing about it .. this place is a joke and shout be closed down.
There is a thief working at the Fort Lauderdale location! As our party of 5 was leaving last night around 5pm we went to hand the Manager our sleeve with the bill and cash as payment inside. An employee standing next to the Manager said I will take that. Then about 5 minutes later while we were waiting outside for the valet our waiter came out and said the money was short....short by 80.00 dollars!! I would ask you to check your camera to verify who took our bill and money...it's outrageous!! I did call the Manager on my way home...he seemed uninterested.
I ordered curbside service from the Westheimer location in Houston, Texas. I placed the order at 7:12pm and my food was due to be picked up by 8:01pm per the online service. I arrived at the restaurant at 8:00pm and called the restaurant to let them know I was there for pick-up. The hostess asked for my name and placed me on hold for 6 mins. I called back and someone else answered the phone. I then explained to her that I was there for pick up. After giving the name for my order again, she says they will have my order right out. Did not happen! After 12 minutes of waiting I called back into the restaurant asking to speak with a manager. DOUG (GM) came to the phone and I explained to him the situation and wanted to know why I haven't received my food that was due to be picked up at 8:01pm and it's now 8:20pm. He then says "well it's not ready yet. We are busy. All of Houston decided they wanted to eat here tonight". I was highly upset! I told him that was not my fault as a customer. I then asked him how does he plan to compensate me for my inconvenience, he says "I DON'T PLAN TO! I WILL BRING YOUR ORDER OUT WHEN IT'S READY. IF YOU WANT TO CANCEL, I'LL BE MORE THAN HAPPY TO GIVE YOU A REFUND". That is not how you treat a customer, unacceptable. My order was finally brought out to me at 8:38pm. Absolutely UNACCEPTABLE! And to top it off, my ginger sauce for my salad was not in my bag. Seems like customer is NOT priority with this restaurant. I will never visit that location again!
This place is HORRIBLE... We had an 11 o'clock reservation... He didn't start our food untik 11:50. We we were the ONLY people in the restaurant!!!! & the food was nasty. Rice was hard, etc. Just a complete waste of money.
I contacted them to resolve an issue I had regarding getting food poisoning from their Boca Raton location and they never responded to me. Great customer service!