Five Guys
19501 Biscayne Blvd Unit 3204A, Aventura
(305) 466-5600
Recent Reviews
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I had an excellent experience at this Five Guys. Kenneth, the team member who took our order, was outstanding. He went out of his way to make sure everything was exactly how we wanted it, and he did it with a great attitude — friendly, professional, and genuinely focused on taking care of his customers. No attitude, no rush, just great service.
The morning staff team
The entire team was solid, but Kenneth truly stood out. With his work ethic and customer service skills, he has a great future ahead of him. Five Guys is lucky to have someone like him on their team.
Highly recommend this location — we left super satisfied.
Atmosphere: 4
Food: 5
Service: 5
Overall 5 stars 🌟 Monday night 🌙
Atmosphere: 5
Food: 5
Service: 5
I will never order uber eats from this place and will never recommend anyone too.
I just ordered my food I have weird allergies so I called to make sure they can meet them, guy on the phone said absolutely no problem.
Wait 40+ minutes receive it for it to be exactly what I did NOT order.
I called them back manager on duty was laughing at me and saying theres nothing he can do.
I even offered to go to restaurant for
him to remake and he said no.
I believe this manager should be re-trained on customer service.
Unacceptable and not the first time.
Go to Burger King or any other option, theyll treat ya better!
Food: 1
I got sick last time I eat there
Atmosphere: 5
Food: 2
Service: 2
Best burgers and fries in town. Always more than I can eat!
Atmosphere: 5
Food: 5
Service: 5
Great location, great service and awesome staff.
Will def be coming back.
@fiveguys you guys should keep the pricing the same throughout all stores and not raise it due to location.
Atmosphere: 5
Food: 5
Service: 5
I went on Sunday. I ordered bun less hot dog, fries and soda. Hotdog served in a little bowl type container with the onion and fries. No fork had to eat with a knife and a spoon. Fries way way way overcooked. Threw the whole bag out. My once a month fast food outing and that's what I got. Never again.
Atmosphere: 3
Food: 2
Service: 3
Boorish service from the girls and very long cooking time of over 30 minutes
Atmosphere: 1
Food: 1
Service: 1
Unfortunately, this place is not recommended. It’s the second time I’ve gotten GASTROENTERITIS after eating here. The manager should audit the employees—and the manager themselves, if there is one. It took over 25 minutes to receive an order that had already been purchased online. There were many people waiting unnecessarily while only two employees were working. All the tables were dirty and no one was cleaning them. The merchandise was left outside in plain view when it should be properly stored, especially since it’s labeled as fresh. Even after the long wait, the order was prepared incorrectly—they gave us what the lady wanted instead of what we paid for. The service and attention were disappointing. The staff was not friendly either. The bathrooms were also very dirty. Another important detail: the burgers came out broken and cracked, and the lettuce was in poor condition, which should not happen. This place is not recommended.
Atmosphere: 1
Food: 1
Service: 1
Tables are dirty, we asked politely to please clean for us to eat, they said it was not their job … all the tables were dirty making it disgusting to eat
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Very dirty store, asked for a burger with bacon and they didn’t put any bacon at all.
Atmosphere: 1
Food: 1
Service: 2
This five Guys is very dirty!!!! I do not know when was the last time that the employees team cleaned the restaurant. It is a shame!!!
Atmosphere: 4
Food: 5
Service: 4
Great quality and staff!
Great burgers. Dirty tables and floors
Atmosphere: 2
Food: 5
Service: 2
My wife and I had Valentine’s Day dinner here and the cashier Deangelo gave us 5 star service. He welcomed us as soon as we walked in and answered any questions my wife had… ( it was her first time here) Not use to this level of service from a fast food place so just wanted to shout him out.
Atmosphere: 5
Food: 5
Service: 5
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