Haagen-Dazs Ice Cream Aventura Mall

Worst service ever!! Super bad treat , don’t go here, mala gente atiende aquí!!!!!

Our family likes this place

Amazing customer service and they make great coffee as well

Customer service is not good

I went to Häagen-Dazs to get two smoothies—not milkshakes. A smoothie should not come with dairy by default. Both of mine were made with milk, which I can’t have.

From the very start, I said it was fine, I would pay for two new ones—no big deal. But instead of just making the correct order and moving on, the woman at the counter started telling me they always ask if you want dairy or not. Well, no one asked. My sister was with me and confirmed that nobody said a word about it.

Then she asked who helped me, and I said it was one of the two girls behind the counter, but honestly, I didn’t remember and didn’t want anyone to get in trouble. Still, she insisted on bringing the girl back out—who then stood there saying the exact same thing: “I asked.” At that point, I had to say, “Well, you didn’t—can I just get two smoothies?”

Like seriously, I just wanted two dairy-free smoothies. There was no need for all the back and forth. I had already said I would pay. This whole situation did not need to be blown out of proportion. It could’ve been resolved in one minute, but instead I left feeling talked down to and completely unheard.

Won’t be coming back. The customer service here was the real issue—not the smoothies.

It was a very rude approach; the staff just ignored my request. I asked for a half-portion of sorbet for my child, and the shop assistant said it was no problem. In the end, we received two scoops of it. The milkshake was too watery, like milk. They refused to change it, saying it had been consumed (how else were we supposed to taste it?!). We ended up spending more than $30 on ice cream and only got a spoiled mood—zero enjoyment.

Really good ice cream and excellent attention provide by Helena, she gave sample and recommended me her favorite flavors and thank to her I would come back.

Lady working was very rude

Atmosphere: 1

Service: 1

Beverages were watery, staff were rude and bullied my aunt and supervisor was not doing anything to solve the situation but was vindictive. If you don’t like to work stay at your home.

Atmosphere: 1

Food: 1

Service: 1

I used to love this ice cream for its rich flavor. In Thailand, it was always especially delicious. In America, it feels like they use a different recipe. It always tastes bland. This was the last chance I gave this brand. I got pistachio and pecan flavors. Just regular frozen water with a hint of vanilla and some nut pieces. It’s a pity the brand doesn’t maintain its quality. I won’t be buying it again.

Atmosphere: 2

Food: 1

Service: 5

Terrible service

Atmosphere: 4

Food: 4

Service: 1

Very good ice cream. A little more on the pricey side if you ask me. But overall very good rich creamy ice cream.

Atmosphere: 4

Food: 5

Service: 5

The best place I have ever visited. The ice cream is very delicious and the attention of the workers is excellent. I love coming. My congratulations to whoever hires the staff. They are very friendly and helpful?

Worst service in the entire planet all the girls that are working there are extremely rude never have I ever had to write a review about anywhere. Girls at the cashier gossiping while I was waiting to pay. So upsetting horrible. Talking about us as we pay giving the dirty looks. Needs to change all the workers.

Atmosphere: 1

Food: 1

Service: 1

Stupid people work here

Atmosphere: 1

Food: 1

Service: 1