I love pollo but instead of the cool island music they used to play I hear a bunch of loud noise from the heavy ass metal chairs everyone drags, very annoying, the sauce bar they used to have was better than the plastic containers the sauces are put in which are so bad for the planet.
Atmosphere: 3
Food: 5
Service: 5
Marco Cardenas Piñon
Food was on point as well as service, Maldonado did amazing!!
Atmosphere: 5
Food: 5
Service: 5
Angel Spirit
Best pollo tropical food is fresh chicken is fully cooked employees are nice managers go out of there way to ask if everything is good
Atmosphere: 5
Food: 5
Service: 5
Wilson Orlando Carreño Gonzalez
Excellent service. Good food
Atmosphere: 5
Food: 5
Service: 5
Maru Alxnz
The attetion was very good, I order a quesadilla wrap, Yoselin make sure that the wrap was well done as I ask🥰
Atmosphere: 5
Food: 5
Service: 5
adriana hernandez
Pork was bad
Food: 1
Pedro Armona
Yoselin Matias the manager from the store had a really great service with me and the food was also really good
Atmosphere: 5
Food: 5
Service: 5
steve ortega
Let it be known that the Pollo tropical on Aventura some of the best managers I’ve ever had the pleasure of interacting with. Miss Esther was a breath of fresh air. And was very Attentive with my request. Made me feel like a human being. I give them and Esther a five star for customer service. Thank again 💪🏽🙏🏽
Atmosphere: 5
Service: 5
Shavana Vassell
I love pollo tropical but it is very annoying when I don’t receive the condiments I ordered online. How am I supposed to eat my chicken without my cilantro garlic sauce??
Margon Wynn
Ms Moldonado & Bianca were great! Super sweet and professional ..
This isn't my first time at this Pollo Tropical. The quality of the food and service has always been excellent. Thanks to Rosa for her service today.
Atmosphere: 5
Food: 5
Service: 5
Flavio Tabosa
Had an amazing service by Maldonado, she noticed the line was taking longer and she proactively jumped on the other line and took my order, beyond expectoration her service, no wait time and the food was outstanding, thank you
Atmosphere: 5
Food: 5
Service: 5
Rey Hernandez
Food was great. Service was perfect. The lady in the red shirt was super nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Wild Gamer16
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Ilya Turo
Made an order for pickup. The completely forgot the Cesar salad and coke. Took over 55 min too. Said it would take only 15 min. Terrible.
I love pollo but instead of the cool island music they used to play I hear a bunch of loud noise from the heavy ass metal chairs everyone drags, very annoying, the sauce bar they used to have was better than the plastic containers the sauces are put in which are so bad for the planet.
Atmosphere: 3
Food: 5
Service: 5
Food was on point as well as service, Maldonado did amazing!!
Atmosphere: 5
Food: 5
Service: 5
Best pollo tropical food is fresh chicken is fully cooked employees are nice managers go out of there way to ask if everything is good
Atmosphere: 5
Food: 5
Service: 5
Excellent service. Good food
Atmosphere: 5
Food: 5
Service: 5
The attetion was very good, I order a quesadilla wrap, Yoselin make sure that the wrap was well done as I ask🥰
Atmosphere: 5
Food: 5
Service: 5
Pork was bad
Food: 1
Yoselin Matias the manager from the store had a really great service with me and the food was also really good
Atmosphere: 5
Food: 5
Service: 5
Let it be known that the Pollo tropical on Aventura some of the best managers I’ve ever had the pleasure of interacting with. Miss Esther was a breath of fresh air. And was very Attentive with my request. Made me feel like a human being. I give them and Esther a five star for customer service. Thank again 💪🏽🙏🏽
Atmosphere: 5
Service: 5
I love pollo tropical but it is very annoying when I don’t receive the condiments I ordered online. How am I supposed to eat my chicken without my cilantro garlic sauce??
Ms Moldonado & Bianca were great! Super sweet and professional ..
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This isn't my first time at this Pollo Tropical. The quality of the food and service has always been excellent. Thanks to Rosa for her service today.
Atmosphere: 5
Food: 5
Service: 5
Had an amazing service by Maldonado, she noticed the line was taking longer and she proactively jumped on the other line and took my order, beyond expectoration her service, no wait time and the food was outstanding, thank you
Atmosphere: 5
Food: 5
Service: 5
Food was great. Service was perfect. The lady in the red shirt was super nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
Terrible service
Atmosphere: 1
Food: 1
Service: 1
Made an order for pickup. The completely forgot the Cesar salad and coke. Took over 55 min too. Said it would take only 15 min. Terrible.
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