It's the second year my wife and I go there and it's always an amazing experience, great atmosphere, ambience and fantastic band. Angel (Angelo) waitered our table last year and this year and he's fenomenal, extraordinary.
108bussinessa
This will be my first time ever writing a review about anything ever in the world in my life online. And I did it because my friend just told me that it’s very important to do these things. It’s 3:51 AM in Los Angeles .So it was at Art Basel week in Miami 2022, I’d been very sick for like two years and this was my first travel to just have a good time with my friends in Miami. I travel the world and I stay in some of the most luxury hotels ever, I’m very particular where I stay when I leave my home. I always want standards that match my home. I booked a 2 bedroom suit at the St Regis, it was about almost $5000 a night. I landed that morning and I get checked in I walk into the room. I’m gonna attach a video for you guys to see I was shocked I almost lost my mind it was so disgusting, the whole room , you can tell people had been partying in the room, the alcohol bottles were open, the bathrooms were dirty, the silvers wares dirty, the beds were not made I mean it was disgusting. You don’t understand like imagine paying $5000 a night for a room and you walk into the room and it’s dirty. disgusting. My friend was coming to join me. That’s why I took a two bedroom suite , when she showed up a few hours later, I told her to check up and I told her to check what’s going on because I don’t want to say anything because maybe I’m the one who is not OK I don’t want to be the one who complains about everything because I like things to be a certain way , I was already having anxiety attacks but she walked in and saw the same thing so we decided to call downstairs and report what was happening and the manager comes up and she does not help the situation. I have videos of my friend trying to explain what’s happening and she’s like literally not even trying to fully listen . What’s happening or even like be like oh I’m sorry blah blah blah no she starts going off on us is a two bedroom suite 5 dollars a night and we’re like you know what we’re gonna check out , we hadn’t even unpacked just refund us we’re gonna go somewhere else this woman calls the police on us. I have videos of the incident all of it I mean we don’t even understand why she did that, the police showed up and the police were confused like why would somebody even do that ?why will the manager of a hotel call the police on anybody? We weren’t yelling, I mean that was the most crazy incident I have ever had in my life and mind you I’ve been hospitalized for the last two years so I’ve not been dealing with regular individuals except doctors and nurses so for me to come out and want to go anywhere and had to deal with this it was crazy, typing this message I’m literally crying because I have never felt more unsafe in my life What was the reason that you were calling the police on two block women who were just trying to understand why the room was dirty or just give us a different room and you call the police for what?. And I asked to be refunded until today. It’s a year later I have never been refunded, I plan on filing a lawsuit against them and mind you. I have been a platinum member with Marriot for so many years because I’ve been with them since Spg days for more than literally 15yrs, half of my life , I’ve been with them since I was not even up to 15 years old, so this was really an incident that like I don’t know, I don’t even know how I can explain it but please watch the video to understand what I’m I’m telling you.do not go to this hotel. It is crazy , it was disgusting the way we were treated it was disgusting. We left from there and we booked a suite at the Ritz Carlton where they treated us so nicely , everybody was nice the staff was nice. We had a great time in Miami, but I’m still very triggered by the fact that the police was called and I’ve been a victim of police brutality, and that was very very hard for me and every time I just see the name st Regis I am literally spooked. I mean this has caused me a trauma. I don’t even know how to deal with where before I even go to stay in the hotel, I literally send somebody else to make sure everything is put toget
U2698VQlaurag
We were greeted with champagne upon arrival and the concierge took time to find us great dinner reservations. . We are Marriott members and were upgraded to an amazing suite; the room was fantastic, with two great balconies and two bathrooms. The lounge chairs on the balcony were very comfortable. The bathtub was a good size. The curtains blocked out all of the light, no gaps. The only things missing were a steamer and Bluetooth speaker. The room came with 2 butlers, which we never really understood their role. There was nightly turn down service. The pool areas were great, we never had to fight for a spot, but the pricey cocktails seemed to be lacking in alcohol. The breakfast buffet had a lot to offer. The ceviche and some of the other lunch options were very tasty, just overpriced as expected. All of this was fantastic, but the front desk customer service as well as phone service was lackluster.
dhfonseca
This is the worst service and staff I always say in a st Regis I am a Bonvoy gold I stayed in all at Regis hotels world wide and just asked for a early check in in my honey moon and the hot sad that it was only at 3.00 pm and my flight arrived at 6 am and they just sad stay at the lobby a terrible service
Julie I
last year when I stayed, they had a coffee/tea cart in the lobby. Not one you pay for mind you are paying top dollar for this hotel. Went down this morning at 7am and it was gone. Guy at pastry shop says now you pay, not included. Makes no sense why you remove the little extra touches that mean a lot to people paying the most. on a good note, the gym was nice, free water and Gatorade and granola bars.
morestel
Our recent stay at The St. Regis was a delightful and family-friendly charm. The hotel's thoughtful touches, including kids' robes, shampoos, and a selection of toys, made our family feel truly pampered. Mornings at the on-site coffee shop became a cherished ritual, offering freshly brewed delights and delectable pastries. The sushi bar was a culinary adventure for all. The pool area, overlooking the beach was amazing. The seamless transition from pool to sand, picture attached. Our stay was nothing short of exceptional, and we can't wait to return.
roberteB1862OF
Absolutely effortless relaxation when I could find it between work commitments. So glad I listened to my mother-in-law this time and stayed here. Worth every penny. Special props to Max who hooked me up to a great spot at the pool and made sure I had everything I needed. Rooms are spotless and environs classy. Def coming back.
leanv2013
I stayed two nights in early october as a little vacation …. The amenities are increible, so is the beach and the pool, and the service especially by max who is very accommodating!!! Thanks st regis!!!
Holmes Beltran
After dinner upstairs at Atlantikos, my friends and I went down to the bar because they had live music at the time we came down and we were curious about it. This hotel, lobby and bar all screams opulence and luxury. A modern eclectic over the top style like no other and every detail in every corner is just gorgeous and well thought out. The wine vault has an exclusive selection of wines and champagnes. There was a two person band that was fun to watch as they were very entertaining. Now with the immaculate vibes all around us I had to order this old fashioned delivered in a glass box with smoke in it...talk about presentation. Our waiter, Amilcar, was most welcoming and attentive at all times so needless to say, service is top notch and I wouldn't had expected any less. My friend also enjoyed her cocktail, the Empress Ecstasy, so that's another happy customer. I'd like to come back on a Friday for the Latin live music and and try a few other cocktails and perhaps some small bites.
a_nadeau
I am an ambassador level customer and always expect something special…I decided to spend 4 nights at the St Regis to celebrate my mother in law 70th birthday. Upon our arrival, Antwan (St Regis employee) welcomed us by saying happy anniversary to my mother in Law….Wow! He deserves a big thanks!
After dinner upstairs at Atlantikos, my friends and I went down to the bar because they had live music at the time we came down and we were curious about it. This hotel, lobby and bar all screams opulence and luxury. A modern eclectic over the top style like no other and every detail in every corner is just gorgeous and well thought out. The wine vault has an exclusive selection of wines and champagnes. There was a two person band that was fun to watch as they were very entertaining. Now with the immaculate vibes all around us I had to order this old fashioned delivered in a glass box with smoke in it...talk about presentation. Our waiter, Amilcar, was most welcoming and attentive at all times so needless to say, service is top notch and I wouldn't had expected any less. My friend also enjoyed her cocktail, the Empress Ecstasy, so that's another happy customer. I'd like to come back on a Friday for the Latin live music and and try a few other cocktails and perhaps some small bites.
Maria Mashkin
Not only is this place beautiful, they have some amazing drinks! If you are a fan of Bloody Mary’s you should definitely try the flight. It’s 4 different bloody Mary’s and they are all delicious and have a good kick. The service was really amazing, especially the bartender. I will definitely come back to this iconic place!
Atmosphere: 5
Food: 5
Service: 5
danish66
For our anniversary we picked this resort because the St Regis brand has a really really good reputation and we wanted to go and do something out of the ordinary. However, photos I guess can be deceiving and when you get into the hotel I won’t even call it a resort it is not as posh and elegant as they lead you to believe it is a small hotel definitely not a resort with a small pool and half filled today. However, the staff is nice and the one Greek restaurant we tried was good . However, being titanium we would’ve late check out. They lied and said they were full so we couldn’t get a late check out at all which is a bit obnoxious since we had a massage for 10 o’clock and we had to be out of the room at the same time even though other staff said that they were less than half full. Also none of the staff, and I mean none of the staff can really speak English, which meant we had to repeat ourselves every single time we asked something - the final straw was in the gift shop where I wanted to buy a hat, and she didn’t even understand when I asked, do you have it in black - absolutely no understanding of the language spoken in this country, which is absurd.
I8708KDbrianc
hotel bar was closed on Friday from 4 to closing for a wedding. the hotel should have has another space for hotel guests. We had four rooms for the weekend and expected amenities from a luxury hotel. When we tried to purchase a bottle of wine from the cellar, we were told by the concierge that it was not open. The concierge was less than helpful and made all of us feel that we were not guests. I will stay at other luxury hotels in miami for our next vacation. The hotel should advise guests before booking that a private event will occupy the restaurant
Tami Horvath
Amazing and relaxing stay. Hospitality beyond expectations!
It's the second year my wife and I go there and it's always an amazing experience, great atmosphere, ambience and fantastic band. Angel (Angelo) waitered our table last year and this year and he's fenomenal, extraordinary.
This will be my first time ever writing a review about anything ever in the world in my life online. And I did it because my friend just told me that it’s very important to do these things. It’s 3:51 AM in Los Angeles .So it was at Art Basel week in Miami 2022, I’d been very sick for like two years and this was my first travel to just have a good time with my friends in Miami. I travel the world and I stay in some of the most luxury hotels ever, I’m very particular where I stay when I leave my home. I always want standards that match my home. I booked a 2 bedroom suit at the St Regis, it was about almost $5000 a night. I landed that morning and I get checked in I walk into the room. I’m gonna attach a video for you guys to see I was shocked I almost lost my mind it was so disgusting, the whole room , you can tell people had been partying in the room, the alcohol bottles were open, the bathrooms were dirty, the silvers wares dirty, the beds were not made I mean it was disgusting. You don’t understand like imagine paying $5000 a night for a room and you walk into the room and it’s dirty. disgusting. My friend was coming to join me. That’s why I took a two bedroom suite , when she showed up a few hours later, I told her to check up and I told her to check what’s going on because I don’t want to say anything because maybe I’m the one who is not OK I don’t want to be the one who complains about everything because I like things to be a certain way , I was already having anxiety attacks but she walked in and saw the same thing so we decided to call downstairs and report what was happening and the manager comes up and she does not help the situation. I have videos of my friend trying to explain what’s happening and she’s like literally not even trying to fully listen . What’s happening or even like be like oh I’m sorry blah blah blah no she starts going off on us is a two bedroom suite 5 dollars a night and we’re like you know what we’re gonna check out , we hadn’t even unpacked just refund us we’re gonna go somewhere else this woman calls the police on us. I have videos of the incident all of it I mean we don’t even understand why she did that, the police showed up and the police were confused like why would somebody even do that ?why will the manager of a hotel call the police on anybody? We weren’t yelling, I mean that was the most crazy incident I have ever had in my life and mind you I’ve been hospitalized for the last two years so I’ve not been dealing with regular individuals except doctors and nurses so for me to come out and want to go anywhere and had to deal with this it was crazy, typing this message I’m literally crying because I have never felt more unsafe in my life What was the reason that you were calling the police on two block women who were just trying to understand why the room was dirty or just give us a different room and you call the police for what?. And I asked to be refunded until today. It’s a year later I have never been refunded, I plan on filing a lawsuit against them and mind you. I have been a platinum member with Marriot for so many years because I’ve been with them since Spg days for more than literally 15yrs, half of my life , I’ve been with them since I was not even up to 15 years old, so this was really an incident that like I don’t know, I don’t even know how I can explain it but please watch the video to understand what I’m I’m telling you.do not go to this hotel. It is crazy , it was disgusting the way we were treated it was disgusting. We left from there and we booked a suite at the Ritz Carlton where they treated us so nicely , everybody was nice the staff was nice. We had a great time in Miami, but I’m still very triggered by the fact that the police was called and I’ve been a victim of police brutality, and that was very very hard for me and every time I just see the name st Regis I am literally spooked. I mean this has caused me a trauma. I don’t even know how to deal with where before I even go to stay in the hotel, I literally send somebody else to make sure everything is put toget
We were greeted with champagne upon arrival and the concierge took time to find us great dinner reservations. . We are Marriott members and were upgraded to an amazing suite; the room was fantastic, with two great balconies and two bathrooms. The lounge chairs on the balcony were very comfortable. The bathtub was a good size. The curtains blocked out all of the light, no gaps. The only things missing were a steamer and Bluetooth speaker. The room came with 2 butlers, which we never really understood their role. There was nightly turn down service. The pool areas were great, we never had to fight for a spot, but the pricey cocktails seemed to be lacking in alcohol. The breakfast buffet had a lot to offer. The ceviche and some of the other lunch options were very tasty, just overpriced as expected. All of this was fantastic, but the front desk customer service as well as phone service was lackluster.
This is the worst service and staff I always say in a st Regis I am a Bonvoy gold I stayed in all at Regis hotels world wide and just asked for a early check in in my honey moon and the hot sad that it was only at 3.00 pm and my flight arrived at 6 am and they just sad stay at the lobby a terrible service
last year when I stayed, they had a coffee/tea cart in the lobby. Not one you pay for mind you are paying top dollar for this hotel. Went down this morning at 7am and it was gone. Guy at pastry shop says now you pay, not included. Makes no sense why you remove the little extra touches that mean a lot to people paying the most. on a good note, the gym was nice, free water and Gatorade and granola bars.
Our recent stay at The St. Regis was a delightful and family-friendly charm. The hotel's thoughtful touches, including kids' robes, shampoos, and a selection of toys, made our family feel truly pampered. Mornings at the on-site coffee shop became a cherished ritual, offering freshly brewed delights and delectable pastries. The sushi bar was a culinary adventure for all. The pool area, overlooking the beach was amazing. The seamless transition from pool to sand, picture attached. Our stay was nothing short of exceptional, and we can't wait to return.
Absolutely effortless relaxation when I could find it between work commitments. So glad I listened to my mother-in-law this time and stayed here. Worth every penny. Special props to Max who hooked me up to a great spot at the pool and made sure I had everything I needed. Rooms are spotless and environs classy. Def coming back.
I stayed two nights in early october as a little vacation …. The amenities are increible, so is the beach and the pool, and the service especially by max who is very accommodating!!! Thanks st regis!!!
After dinner upstairs at Atlantikos, my friends and I went down to the bar because they had live music at the time we came down and we were curious about it. This hotel, lobby and bar all screams opulence and luxury. A modern eclectic over the top style like no other and every detail in every corner is just gorgeous and well thought out. The wine vault has an exclusive selection of wines and champagnes. There was a two person band that was fun to watch as they were very entertaining. Now with the immaculate vibes all around us I had to order this old fashioned delivered in a glass box with smoke in it...talk about presentation. Our waiter, Amilcar, was most welcoming and attentive at all times so needless to say, service is top notch and I wouldn't had expected any less. My friend also enjoyed her cocktail, the Empress Ecstasy, so that's another happy customer. I'd like to come back on a Friday for the Latin live music and and try a few other cocktails and perhaps some small bites.
I am an ambassador level customer and always expect something special…I decided to spend 4 nights at the St Regis to celebrate my mother in law 70th birthday. Upon our arrival, Antwan (St Regis employee) welcomed us by saying happy anniversary to my mother in Law….Wow! He deserves a big thanks!
Restaurantji Recommends
After dinner upstairs at Atlantikos, my friends and I went down to the bar because they had live music at the time we came down and we were curious about it. This hotel, lobby and bar all screams opulence and luxury. A modern eclectic over the top style like no other and every detail in every corner is just gorgeous and well thought out. The wine vault has an exclusive selection of wines and champagnes. There was a two person band that was fun to watch as they were very entertaining. Now with the immaculate vibes all around us I had to order this old fashioned delivered in a glass box with smoke in it...talk about presentation. Our waiter, Amilcar, was most welcoming and attentive at all times so needless to say, service is top notch and I wouldn't had expected any less. My friend also enjoyed her cocktail, the Empress Ecstasy, so that's another happy customer. I'd like to come back on a Friday for the Latin live music and and try a few other cocktails and perhaps some small bites.
Not only is this place beautiful, they have some amazing drinks! If you are a fan of Bloody Mary’s you should definitely try the flight. It’s 4 different bloody Mary’s and they are all delicious and have a good kick. The service was really amazing, especially the bartender. I will definitely come back to this iconic place!
Atmosphere: 5
Food: 5
Service: 5
For our anniversary we picked this resort because the St Regis brand has a really really good reputation and we wanted to go and do something out of the ordinary. However, photos I guess can be deceiving and when you get into the hotel I won’t even call it a resort it is not as posh and elegant as they lead you to believe it is a small hotel definitely not a resort with a small pool and half filled today. However, the staff is nice and the one Greek restaurant we tried was good . However, being titanium we would’ve late check out. They lied and said they were full so we couldn’t get a late check out at all which is a bit obnoxious since we had a massage for 10 o’clock and we had to be out of the room at the same time even though other staff said that they were less than half full. Also none of the staff, and I mean none of the staff can really speak English, which meant we had to repeat ourselves every single time we asked something - the final straw was in the gift shop where I wanted to buy a hat, and she didn’t even understand when I asked, do you have it in black - absolutely no understanding of the language spoken in this country, which is absurd.
hotel bar was closed on Friday from 4 to closing for a wedding. the hotel should have has another space for hotel guests. We had four rooms for the weekend and expected amenities from a luxury hotel. When we tried to purchase a bottle of wine from the cellar, we were told by the concierge that it was not open. The concierge was less than helpful and made all of us feel that we were not guests. I will stay at other luxury hotels in miami for our next vacation. The hotel should advise guests before booking that a private event will occupy the restaurant
Amazing and relaxing stay. Hospitality beyond expectations!