I go there everyday and never had been screamed at and treated so poorly before. I went and ordered $19 worth of stuff they didn’t have any of it in stock so I asked for my money back the general manager then decided to scream at me in from of everyone. I then went back this past Saturday to be stared at and laughed at by everyone. You guys lost a loyal customer
Atmosphere: 1
Food: 3
Service: 1
Kaleigh Sanders
Owner of this establishment should be throughly disgusted with themself! They clearly care nothing about quality service or the community they’re serving. Line is always wrapped around the building, waiting 15 minutes just to be told cash only, what a joke!
Atmosphere: 1
Food: 1
Service: 1
Kaye Anne
America runs on Dunkin, and this Dunkin runs on making quick bucks at the expense of customers who spend their hard earned money just to have rude managers blame u for simple mistakes. Wow. No customer service skills coming from the top of the chain how could they ever lead the young ppl working there
Atmosphere: 1
Food: 4
Service: 1
Joanna Jones
The management makes workers scrape the parking lot drive thru in the mornings. This holds up the line because it takes a good worker away from serving customers. All the workers here are very helpful and friendly and I feel bad for them.
Atmosphere: 5
Food: 5
Service: 2
Dj Diddles
I genuinely wish your coffee wasn’t as good as it is, this store messes up more orders than every place ive dealt with put together. There is not a care in the world for quality from this store, and that is reflected in the attitude of your employees. Shame on me for continuing to order here hoping it gets better
Atmosphere: 4
Food: 4
Service: 2
Theresa Bean
I went in this morning to try some pumpkin spice. The young lady who helped me was friendly and went out of her way. Very happy. Thank you
Atmosphere: 5
Food: 5
Service: 5
Wanda
Stopped by and the line was wrapped around the building, but what else is new? Finally got to the window, received kind & speedy service by the sweet young lady in the window, I handed her a small tip, but was met with much surprise when she kindly rejected. The young lady said they are no longer allowed to accept tips, although I’ve tipped at this location weeks prior. When I asked her why, she said she wasn’t “allowed to talk about it” and looked nervous at the mention. Which reminded me of something I saw in a Facebook group not too long ago. This event helped me piece the two together, and all I have to say is…… really Dunkin? Workers are already working for their state’s bare minimum and you take even the privilege of a couple bucks tips away from them? Forcing them to stay quiet because others are seeing your shady practices! I wish I could’ve told her not to allow them to silence her, but who am I? I was a loyal customer to this establishment, but now I’m formally disgusted and disappointed in these allegations. An employer who will steal and punish employee’s from such little privileges such as tips shouldn’t have any employees at all! What a disgusting business practice. Anyway, rant over. I guess I’ll visit ELLIANOS next time!
Atmosphere: 1
Food: 4
Service: 5
Latoya Johnson
Manager Tara at this location should be terminated immediately. She is rude, unprofessional, disrespectful to other employees who are clearly children. As I came in to order and watched this behavior I was absolutely appalled. What a disgusting human.
Atmosphere: 1
Food: 4
Service: 1
Kay Akira
Owner is taking employees tips & converting it into a gift card to random places instead of allowing them to split the cash. How do we know you didn’t take a cut for yourself? Employees don’t want gift cards, they want the cash. And what the owner is doing is illegal! I am no longer tipping if its not going to the employees.
I've never had such amazing service at a Dunkin. A genuine friendly crew!
Atmosphere: 5
Food: 5
Service: 5
Cynthia Mentzel
Friendly service great coffee
Atmosphere: 5
Food: 5
Service: 5
Debra Paradis
Just a shout out for Kecha at the SE Abshier Blvd, Belleview, Florida store. Kecha gave me first class service when I was in store to buy a dozen bags of French Vanilla coffee (this was for 4 family members—-we LOVE our Dunkin’)! She was so pleasant and helpful. She deserves 10 stars for her smile and customer satisfaction attention. Thanks, Kecha!
Service: 5
Stevie Stafford
If I could give less than one star, they deserve a negative like five stars. I’ve gone there twice both times the lady that took my order didn’t get my order right and then the people at the door act like it’s your problem and your fault. They definitely need some training in hospitality and customer service. And learning how to correct the issue and not blame the customer when they are in the wrong
Atmosphere: 1
Food: 1
Service: 1
brendon davis
Went through the drive thru today and Alyssa was at the window. She is FANTASTIC! She is so kind and made this dunkin trip such a pleasant experience. Woohoo Alyssa!!!!
I go there everyday and never had been screamed at and treated so poorly before. I went and ordered $19 worth of stuff they didn’t have any of it in stock so I asked for my money back the general manager then decided to scream at me in from of everyone. I then went back this past Saturday to be stared at and laughed at by everyone. You guys lost a loyal customer
Atmosphere: 1
Food: 3
Service: 1
Owner of this establishment should be throughly disgusted with themself! They clearly care nothing about quality service or the community they’re serving. Line is always wrapped around the building, waiting 15 minutes just to be told cash only, what a joke!
Atmosphere: 1
Food: 1
Service: 1
America runs on Dunkin, and this Dunkin runs on making quick bucks at the expense of customers who spend their hard earned money just to have rude managers blame u for simple mistakes. Wow. No customer service skills coming from the top of the chain how could they ever lead the young ppl working there
Atmosphere: 1
Food: 4
Service: 1
The management makes workers scrape the parking lot drive thru in the mornings. This holds up the line because it takes a good worker away from serving customers. All the workers here are very helpful and friendly and I feel bad for them.
Atmosphere: 5
Food: 5
Service: 2
I genuinely wish your coffee wasn’t as good as it is, this store messes up more orders than every place ive dealt with put together. There is not a care in the world for quality from this store, and that is reflected in the attitude of your employees. Shame on me for continuing to order here hoping it gets better
Atmosphere: 4
Food: 4
Service: 2
I went in this morning to try some pumpkin spice. The young lady who helped me was friendly and went out of her way. Very happy. Thank you
Atmosphere: 5
Food: 5
Service: 5
Stopped by and the line was wrapped around the building, but what else is new? Finally got to the window, received kind & speedy service by the sweet young lady in the window, I handed her a small tip, but was met with much surprise when she kindly rejected. The young lady said they are no longer allowed to accept tips, although I’ve tipped at this location weeks prior. When I asked her why, she said she wasn’t “allowed to talk about it” and looked nervous at the mention. Which reminded me of something I saw in a Facebook group not too long ago. This event helped me piece the two together, and all I have to say is…… really Dunkin? Workers are already working for their state’s bare minimum and you take even the privilege of a couple bucks tips away from them? Forcing them to stay quiet because others are seeing your shady practices! I wish I could’ve told her not to allow them to silence her, but who am I? I was a loyal customer to this establishment, but now I’m formally disgusted and disappointed in these allegations. An employer who will steal and punish employee’s from such little privileges such as tips shouldn’t have any employees at all! What a disgusting business practice. Anyway, rant over. I guess I’ll visit ELLIANOS next time!
Atmosphere: 1
Food: 4
Service: 5
Manager Tara at this location should be terminated immediately. She is rude, unprofessional, disrespectful to other employees who are clearly children. As I came in to order and watched this behavior I was absolutely appalled. What a disgusting human.
Atmosphere: 1
Food: 4
Service: 1
Owner is taking employees tips & converting it into a gift card to random places instead of allowing them to split the cash. How do we know you didn’t take a cut for yourself? Employees don’t want gift cards, they want the cash. And what the owner is doing is illegal! I am no longer tipping if its not going to the employees.
Note to management Hire more staff
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I've never had such amazing service at a Dunkin. A genuine friendly crew!
Atmosphere: 5
Food: 5
Service: 5
Friendly service great coffee
Atmosphere: 5
Food: 5
Service: 5
Just a shout out for Kecha at the SE Abshier Blvd, Belleview, Florida store. Kecha gave me first class service when I was in store to buy a dozen bags of French Vanilla coffee (this was for 4 family members—-we LOVE our Dunkin’)! She was so pleasant and helpful. She deserves 10 stars for her smile and customer satisfaction attention. Thanks, Kecha!
Service: 5
If I could give less than one star, they deserve a negative like five stars. I’ve gone there twice both times the lady that took my order didn’t get my order right and then the people at the door act like it’s your problem and your fault. They definitely need some training in hospitality and customer service. And learning how to correct the issue and not blame the customer when they are in the wrong
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru today and Alyssa was at the window. She is FANTASTIC! She is so kind and made this dunkin trip such a pleasant experience. Woohoo Alyssa!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Donuts
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