Very long wait. 90 minutes till chef came(with a reservation) Food was good and they comped us a roll, but it was a long night.
Michael
In all my years of dining out, I have never experienced such poor service from a restaurant until now. It's actually quite concerning!
Joathan Viga
Zero stars.
2 hours waiting - with a reservation
After we were at the table, more 45 minutes for drinks. After 1 hour MORE for the food, we gave up. Went to another restaurant
Terrible experience
Call the manager, but no answer
Atmosphere: 1
Food: 1
Service: 1
Joathan
Zero stars. 2 hours waiting - with a reservation After we were at the table, more 45 minutes for drinks. After 1 hour MORE for the food, we gave up. Went to another restaurant Terrible experience Call the manager, but no answer
Corey
Our Reservation was at 745, our dinner was not started until 10pm. Completely unorganized, everyone said manager did not show up. A complete disaster, we will never go back
Jason
We're sat on time for our reservation and two hours later still no chef so we left. The waitress disappeared after serving soup. Was supposed to be a meal to honor veterans and we didn't even get to eat
Gerald
My wife and I decided to enjoy dinner Veterans Day this year. The was an offer by the restaurant sent via an e-mail message offering a discount to the vet.
Manfred Richter
A bit pricey, but the food is always delicious! Service was great too!
Atmosphere: 4
Food: 5
Service: 5
Fran Kniberg
Food was average, service was terrible, bill was astronomical. No entertainment by the chef. We will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Braydon Kniberg
I got there and got seated and then waited 2 hours to get my food which was terrible and the guy didn’t do anything fun and then the manager came over and said bad things would not come
Samanatha and Emilio Adolfo made our day ! Straight smiles and jokes from the start . Emilio the chef did his thang. Food was 10/10 and he catered to our request . 1st time here but won’t be my last !
Atmosphere: 5
Food: 5
Service: 5
Nathalie
Hello,I was there Thu rsday night.The food tasted good but both my husband and myself got sick afterwards. That was not a good experience. For the amount of money we spent we should have felt like a million bucks. Not feel like crap running to the bathroom all night long.
Natasha
Our bartender Colin was very attentive, and friendly. Our chef Gabriel was excellent!!!! He was very interactive and informative also did some tricks we have not seen before and we have been going to Benihana for over 40 years. The food was cooked perfectly. It was a great dinner experience.
Michigan Fast Cash LLC.
Food was good our cook was lame compared to the others doing fun things and tricks.
Atmosphere: 5
Food: 5
Service: 5
Larry
Manager told us to wait on a 5:00 reservation we didn't even get sitting at our table till 5:10 with an open restaurant They took an extra few minutes to wipe down all the menus before they gave them to us something I think should have been done at 3:00 or when the staff arrives prepping all the menus. They're not that busy There was a $7.50 up charge on fried rice. On meals that were costing between $42 and $55. Manager came by at the end of the meal and checked on the ovens on both the table next to us and ours and didn't speak a word or even ask how our evening was. This is a missed opportunity to engage with customers to get a genuine feedback on their experience. We ordered specialty dinners including the white rice that didn't arrive till we were completely done with the dinner After we were all waiting and done for dinner we asked the waiter (Collin) if there was ice cream included with our specialty dinners. He asked us the question who had specialty dinners he's the one who took the order he should know. Our cook was a really nice guy he was personable and he did really well. I think our waiter was distracted with too many other things singing happy birthday with tambourines and other tables and missing out serving us properly. The preparation of the food was a little disorganized forgetting some of the menu items that were ordered until literally everyone else was finished their meal. One of our guests in our party didn't get their chicken till after we were all completely even done.
Very long wait. 90 minutes till chef came(with a reservation) Food was good and they comped us a roll, but it was a long night.
In all my years of dining out, I have never experienced such poor service from a restaurant until now. It's actually quite concerning!
Zero stars.
2 hours waiting - with a reservation
After we were at the table, more 45 minutes for drinks. After 1 hour MORE for the food, we gave up. Went to another restaurant
Terrible experience
Call the manager, but no answer
Atmosphere: 1
Food: 1
Service: 1
Zero stars. 2 hours waiting - with a reservation After we were at the table, more 45 minutes for drinks. After 1 hour MORE for the food, we gave up. Went to another restaurant Terrible experience Call the manager, but no answer
Our Reservation was at 745, our dinner was not started until 10pm. Completely unorganized, everyone said manager did not show up. A complete disaster, we will never go back
We're sat on time for our reservation and two hours later still no chef so we left. The waitress disappeared after serving soup. Was supposed to be a meal to honor veterans and we didn't even get to eat
My wife and I decided to enjoy dinner Veterans Day this year. The was an offer by the restaurant sent via an e-mail message offering a discount to the vet.
A bit pricey, but the food is always delicious!
Service was great too!
Atmosphere: 4
Food: 5
Service: 5
Food was average, service was terrible, bill was astronomical. No entertainment by the chef. We will not be returning.
Atmosphere: 2
Food: 1
Service: 1
I got there and got seated and then waited 2 hours to get my food which was terrible and the guy didn’t do anything fun and then the manager came over and said bad things would not come
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Samanatha and Emilio Adolfo made our day ! Straight smiles and jokes from the start . Emilio the chef did his thang. Food was 10/10 and he catered to our request . 1st time here but won’t be my last !
Atmosphere: 5
Food: 5
Service: 5
Hello,I was there Thu rsday night.The food tasted good but both my husband and myself got sick afterwards. That was not a good experience. For the amount of money we spent we should have felt like a million bucks. Not feel like crap running to the bathroom all night long.
Our bartender Colin was very attentive, and friendly. Our chef Gabriel was excellent!!!! He was very interactive and informative also did some tricks we have not seen before and we have been going to Benihana for over 40 years. The food was cooked perfectly. It was a great dinner experience.
Food was good our cook was lame compared to the others doing fun things and tricks.
Atmosphere: 5
Food: 5
Service: 5
Manager told us to wait on a 5:00 reservation we didn't even get sitting at our table till 5:10 with an open restaurant They took an extra few minutes to wipe down all the menus before they gave them to us something I think should have been done at 3:00 or when the staff arrives prepping all the menus. They're not that busy There was a $7.50 up charge on fried rice. On meals that were costing between $42 and $55. Manager came by at the end of the meal and checked on the ovens on both the table next to us and ours and didn't speak a word or even ask how our evening was. This is a missed opportunity to engage with customers to get a genuine feedback on their experience. We ordered specialty dinners including the white rice that didn't arrive till we were completely done with the dinner After we were all waiting and done for dinner we asked the waiter (Collin) if there was ice cream included with our specialty dinners. He asked us the question who had specialty dinners he's the one who took the order he should know. Our cook was a really nice guy he was personable and he did really well. I think our waiter was distracted with too many other things singing happy birthday with tambourines and other tables and missing out serving us properly. The preparation of the food was a little disorganized forgetting some of the menu items that were ordered until literally everyone else was finished their meal. One of our guests in our party didn't get their chicken till after we were all completely even done.
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