Have frequented here for 20 years and only experienced poor service twice, one of which was today. The Sunday crew today needs to learn proper customer service.
Atmosphere: 5
Food: 5
Service: 1
Lisa Locicero
The worst Dunkin’ Donuts I’ve ever been to. There were two females working and they were both rude. Speaking to each other in another language. I asked multiple times for specific donuts for my dozen donuts. She just completely ignored me and put in whatever she wanted. Not to have a confrontation. I took my donuts and I left. Will never go back to that Dunkin’ Donuts again
jacob
Love my morning coffee and bagels from here.
Sammy Isaacson
Duncan is a great place to get coffee their donuts suck ass but that’s cause I’m gluten-free. I get a cold brew with Oat milk with easy ice and it’s the best thing ever.
Food: 5
Jordan Baker
I rarely (if ever) write bad reviews, but the experience at this location was so abhorrent, it must be documented. I made the mistake of stopping to grab a quick snack, I walked in, one of the customers was arguing with an employee behind the counter, so already there was tension. The employee seemed to be in a bad mood. I had hoped to alleviate any stress with my order by placing it ahead of time from their app. I walked in and saw two of my three items were ready. The same disgruntled employee then started getting loud with me, telling me they didn’t have one of the three items I ordered. No big deal to me, but let’s fix it. She proceeds to try to pass off some subpar cookie, no thanks. Then I asked about donuts, and how many could I get. She said one, I said no, I should get two or I’ll just do a refund. She started gettting loud again, demanding to know what kind I wanted. At first they wanted to supplement one donut for the item they were out of which, was more than the equivalent of two donuts- so I was just trying to be fair. Once I explained that, after she got exasperated with me, we agreed on two donuts. She packaged and then I took a moment to thank her (genuinely) but she was having none of that. Moved on to next person (fine, she was busy). I know this location gets a lot of difficult personalities, but it would behoove the staff to save their judgement and treat people as they’d want to be treated. Bad days we all have, but I was reminded why I don’t come to this location, and likely won’t return. Best coffee for sure, thankfully I’m not a coffee drinker.
Atmosphere: 1
Food: 1
Service: 1
Don Lipsy
Just went through an interior renovation. All Dunkin’ Donuts are yummy.
Atmosphere: 4
Food: 4
Service: 4
Sisaroo Boo
27.00 for one meal is too expensive
Atmosphere: 3
Food: 3
Service: 4
patricia castillo
Very bad attitude by The gentlemen who make the sandwich she almost tell me that's not my job emison I only want to do ask him a question about some food to pick up and that's he gave me bad service by him
Atmosphere: 1
Service: 1
Gustavo A Guzman
I love Dunkin’ Donuts unfortunately this one is dirty food disgusting , sandwiches that we got Word, coldNever again to this place
Atmosphere: 2
Food: 1
Service: 2
Bastacio 17
Incompetent workers, ordered ahead on dunkin app and was missing food when arrived. I asked one employee if she can get it for me who simply walked away for 10-15 minutes until I asked again where she said to ask somone else. I then asked that somone else who then said they didn’t have it or didn’t receive my order although I had gotten all of it besides one thing. I showed her my order on the app and the receipt physically printed with my food which stated that I was missing an i team but she still stated that she didn’t have it. After continuing to go back and forth the original employee who told me to ask the other lady came with my food. I waited patiently understanding it was a simple mistake but this was outrageous would never recommend this dunkin.
Lazy staff, language barriers, extraordinarily slow service even when fully staffed. I used to go there everyday for work twice a day but the last two times I walked out because a line of TWO people didn't move for 15 minutes. Employees should drink their own coffee so they " run on Dunkin" too. Frustrating location. Avoid it.
Atmosphere: 2
Food: 2
Service: 1
Mathew Mondo
Great very clean
Alejo T
Quick service ! Always ready when i order on the app
Have frequented here for 20 years and only experienced poor service twice, one of which was today. The Sunday crew today needs to learn proper customer service.
Atmosphere: 5
Food: 5
Service: 1
The worst Dunkin’ Donuts I’ve ever been to. There were two females working and they were both rude. Speaking to each other in another language. I asked multiple times for specific donuts for my dozen donuts. She just completely ignored me and put in whatever she wanted. Not to have a confrontation. I took my donuts and I left. Will never go back to that Dunkin’ Donuts again
Love my morning coffee and bagels from here.
Duncan is a great place to get coffee their donuts suck ass but that’s cause I’m gluten-free. I get a cold brew with Oat milk with easy ice and it’s the best thing ever.
Food: 5
I rarely (if ever) write bad reviews, but the experience at this location was so abhorrent, it must be documented. I made the mistake of stopping to grab a quick snack, I walked in, one of the customers was arguing with an employee behind the counter, so already there was tension. The employee seemed to be in a bad mood. I had hoped to alleviate any stress with my order by placing it ahead of time from their app. I walked in and saw two of my three items were ready. The same disgruntled employee then started getting loud with me, telling me they didn’t have one of the three items I ordered. No big deal to me, but let’s fix it. She proceeds to try to pass off some subpar cookie, no thanks. Then I asked about donuts, and how many could I get. She said one, I said no, I should get two or I’ll just do a refund. She started gettting loud again, demanding to know what kind I wanted. At first they wanted to supplement one donut for the item they were out of which, was more than the equivalent of two donuts- so I was just trying to be fair. Once I explained that, after she got exasperated with me, we agreed on two donuts. She packaged and then I took a moment to thank her (genuinely) but she was having none of that. Moved on to next person (fine, she was busy). I know this location gets a lot of difficult personalities, but it would behoove the staff to save their judgement and treat people as they’d want to be treated. Bad days we all have, but I was reminded why I don’t come to this location, and likely won’t return. Best coffee for sure, thankfully I’m not a coffee drinker.
Atmosphere: 1
Food: 1
Service: 1
Just went through an interior renovation. All Dunkin’ Donuts are yummy.
Atmosphere: 4
Food: 4
Service: 4
27.00 for one meal is too expensive
Atmosphere: 3
Food: 3
Service: 4
Very bad attitude by The gentlemen who make the sandwich she almost tell me that's not my job emison I only want to do ask him a question about some food to pick up and that's he gave me bad service by him
Atmosphere: 1
Service: 1
I love Dunkin’ Donuts unfortunately this one is dirty food disgusting , sandwiches that we got Word, coldNever again to this place
Atmosphere: 2
Food: 1
Service: 2
Incompetent workers, ordered ahead on dunkin app and was missing food when arrived. I asked one employee if she can get it for me who simply walked away for 10-15 minutes until I asked again where she said to ask somone else. I then asked that somone else who then said they didn’t have it or didn’t receive my order although I had gotten all of it besides one thing. I showed her my order on the app and the receipt physically printed with my food which stated that I was missing an i team but she still stated that she didn’t have it. After continuing to go back and forth the original employee who told me to ask the other lady came with my food. I waited patiently understanding it was a simple mistake but this was outrageous would never recommend this dunkin.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This is a busy Dunkin’ that always is efficient
What can I say? it’s a Dunkin’ Donuts!
Atmosphere: 5
Food: 5
Service: 5
Lazy staff, language barriers, extraordinarily slow service even when fully staffed. I used to go there everyday for work twice a day but the last two times I walked out because a line of TWO people didn't move for 15 minutes. Employees should drink their own coffee so they " run on Dunkin" too. Frustrating location. Avoid it.
Atmosphere: 2
Food: 2
Service: 1
Great very clean
Quick service ! Always ready when i order on the app
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