Charleys Cheesesteaks and Wings

have great experience every time

This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.

Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.

I ordered delivery from them. After waiting almost an hour and a half, they canceled my order. They did not refund me my payment. When I tried calling the store, they hung up on me. I finally had to dispute the charge through the credit card company.

Terrible customer service and not so friendly staff.

they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.

Piss on Charley's cheese steaks.

shut this place down! I was shown pics of the kitchen. 🤮🤮🤮 don't waste your time or money here!

Disgusting customer service. Those two girls in the video refusing to let a delivery driver use the bathroom should be fired immediately. If you don't want to be boycotted and lose business, take action.

very rude to delivery drivers who deliver food helping your sales. Maybe delivery companies should drop you from their options for food delivery.

love the food but the music is little to loud can't hear what the cashier is saying .But the place is very clean and friend employee.

Went there to get dinner tonight and met the most amazing, nicest, most beautiful employer there, she greeted me with the most wonderful attitude in the planet.
I want to thank you Nevaeh for helping me out and getting my order right.
Food was fantastic and so was she!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Wing

Manager was outstanding in customer service and employees were very helpful in understanding the menu will come back for sure 10 out of 10

Atmosphere: 5

Food: 5

Service: 5

Friendliest staff around, an unexpected but really nice surprise. Logan and the team here deserve 10 stars!

Atmosphere: 5

Food: 5

Service: 5

I made a mistake on an online order and never hit submit, so there was some obvious confusion on all parties involved because of my mistake. A gentleman became involved and figured it out the confusion quickly and made a possible rough transaction smoother. Great customer service and always great food

Atmosphere: 5

Food: 5

Service: 5