They transferred the manager Polly over to this Dunkin and that was the best decision they’ve made! She is always smiling and training everyone with kindness and efficiency. I know this place is only going to get better from here.
Atmosphere: 5
Food: 5
Service: 5
theresa
best iced coffee around!!!
Atmosphere: 4
Food: 4
Service: 5
Maritza Castro
How do you say to your customer, "The lobby closes in 2 min. How can I help you? I threw up the deuces and left. Not professional!
Service: 1
Apostle Patrice Delorantis
It's one of my favorite places! Always treat me like royalty! Both ladies named Kay makes sure my coffee is perfect. The Indian lady (idk her name) always a blessing. Happy Christian is back he is one of my originals. Great crew! I'm runnin' on Dunkin'!
Atmosphere: 5
Food: 5
Service: 5
Yvette Crespo
Not only fast but genuinely courteous and friendly people
Atmosphere: 5
Food: 5
Service: 5
David Agronow
Latte was cold.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Bagel, Croissant
Micaela
Super friendly staff
Atmosphere: 5
Food: 4
Service: 5
ann a
I ordered a medium iced latte through the app. 2 minutes later I pull up at the drive thru window, the woman hands me a straw, then another woman comes up and says “we can’t make your coffee.” I ask her why and she tells me the espresso machine is broken. I ask if I can get a refund or a gift card for the amount I paid, and she says no “because I ordered on the mobile app.” She then says “I can make you a cold brew though.” I declined and asked if there was no other way to get my money back since they are not providing me with what I paid for. She again tells me no. I have no idea why they wouldn’t update the app to reflect they couldn’t make lattes, the app only stated they were out of certain syrups. At that point, I accepted the fact that I had just wasted $7 and drove away, but this was the worst customer service experience I’ve had in a very long time. From now on, I’ll be going to the Dunkin down the street on Military.
Service: 1
Anne Davis
Stopped for a quick bathroom break and grab donuts. Had to wait for bathroom because was being used. Employees were quiet and hard to hear.
Blown away by Polly's customer service–she is such a sweetheart!! I ordered an item on the app but it had sold out when I came to pick up my order. Polly gave me so many treats to make up for what was unavailable, so much more than what I had paid for. I was speechless. Thank you, Polly! Very friendly & kind employees.
Atmosphere: 5
Food: 5
Service: 5
Marlon Stamler
Nice crew and good breakfast food
Atmosphere: 5
Food: 5
Service: 5
Melissa Reed
I love all of my friends at dunkin they really care this one is the one to get the beat experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Doughnut, Croissant, Bacon Egg and Cheese
Riley Flanagan
Let me tell you about this amazing place we call heaven.
Not only is the food and drinks always on point but the team members and even the managers go above and beyond for their customers.
My fiancé and I are pretty regular customers and it’s safe to say the staff knows us by name, it’s always a warm and inviting atmosphere and this is why I gave a 5 star due to the fact that we always feel welcomed and leave with our belly’s full.
They transferred the manager Polly over to this Dunkin and that was the best decision they’ve made! She is always smiling and training everyone with kindness and efficiency.
I know this place is only going to get better from here.
Atmosphere: 5
Food: 5
Service: 5
best iced coffee around!!!
Atmosphere: 4
Food: 4
Service: 5
How do you say to your customer, "The lobby closes in 2 min. How can I help you?
I threw up the deuces and left. Not professional!
Service: 1
It's one of my favorite places! Always treat me like royalty! Both ladies named Kay makes sure my coffee is perfect. The Indian lady (idk her name) always a blessing. Happy Christian is back he is one of my originals. Great crew! I'm runnin' on Dunkin'!
Atmosphere: 5
Food: 5
Service: 5
Not only fast but genuinely courteous and friendly people
Atmosphere: 5
Food: 5
Service: 5
Latte was cold.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Bagel, Croissant
Super friendly staff
Atmosphere: 5
Food: 4
Service: 5
I ordered a medium iced latte through the app. 2 minutes later I pull up at the drive thru window, the woman hands me a straw, then another woman comes up and says “we can’t make your coffee.” I ask her why and she tells me the espresso machine is broken. I ask if I can get a refund or a gift card for the amount I paid, and she says no “because I ordered on the mobile app.” She then says “I can make you a cold brew though.” I declined and asked if there was no other way to get my money back since they are not providing me with what I paid for. She again tells me no. I have no idea why they wouldn’t update the app to reflect they couldn’t make lattes, the app only stated they were out of certain syrups. At that point, I accepted the fact that I had just wasted $7 and drove away, but this was the worst customer service experience I’ve had in a very long time. From now on, I’ll be going to the Dunkin down the street on Military.
Service: 1
Stopped for a quick bathroom break and grab donuts. Had to wait for bathroom because was being used. Employees were quiet and hard to hear.
Atmosphere: 2
Food: 4
Service: 3
Try the hazelnut latte with 2 pumps of caramel.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Extremely slow drive-through.
Blown away by Polly's customer service–she is such a sweetheart!! I ordered an item on the app but it had sold out when I came to pick up my order. Polly gave me so many treats to make up for what was unavailable, so much more than what I had paid for. I was speechless. Thank you, Polly! Very friendly & kind employees.
Atmosphere: 5
Food: 5
Service: 5
Nice crew and good breakfast food
Atmosphere: 5
Food: 5
Service: 5
I love all of my friends at dunkin they really care this one is the one to get the beat experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Doughnut, Croissant, Bacon Egg and Cheese
Let me tell you about this amazing place we call heaven.
Not only is the food and drinks always on point but the team members and even the managers go above and beyond for their customers.
My fiancé and I are pretty regular customers and it’s safe to say the staff knows us by name, it’s always a warm and inviting atmosphere and this is why I gave a 5 star due to the fact that we always feel welcomed and leave with our belly’s full.
Thank you Dunkin Donuts and all the staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
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