Einstein Bros. Bagels

Place burns the heck out of your bagels everytime. I knew prior to ordering my door dash order that they burn there bagels so I tried calling to ask for lightly toasted because they don’t have that option on door dash. I called 10 times and nobody answered. And then my bagel showed up looking like this. Barley edible. How could you cook a bagel like this and send it to a customer? It’s BLACK

I rarely leave reviews, but my experience today was unacceptable. I placed an order through Uber Eats from this location and called shortly after to request my bagel lightly toasted and to add a side of cream cheese — something I usually do since the app doesn’t allow those options.

A woman named “Shirley” (not sure if this is her real name) answered the phone and was shockingly rude. Not only did she refuse to accommodate the request, but she spoke to me with an incredibly nasty and condescending tone, as if I was a burden for politely asking. I even offered to pay for the cream cheese separately, but was abruptly told “nope” without any attempt to help or offer a solution.

It wasn’t just the refusal — it was the way I was spoken to. I’ve worked in customer service and understand policy, but there’s never an excuse to talk down to a customer like that. Shirley’s attitude was dismissive, unprofessional, and completely unnecessary.

If this is how customers are treated for asking a simple question, I’ll take my business elsewhere in the future. I hope management takes notes and finds a new team member to take phone calls because she has no business speaking to customers.

Gretat food

I went there a couple of weeks ago, the establishment was well put together and it was a neat and clean environment. The service was even better with the explanation of the lady at the register named Lindsey, she very kind and helpful, and to top off my experience, the food was very delicious

Eric is the best we love him he make my day better and the food good as well

Had a fantastic experience while stopping for a quick lunch Food was fresh and delicious. Cafe was very clean and well kept

Eric was great help!

On Christmas Eve my wife and I ordered an All nighter, bagel, and twice baked hashbrown. We both ended up getting food poisoning from it, and spent Christmas Day with horrible symptoms I wouldn’t wish upon my worst enemy. 10/10 would not recommend

Food: 1

They wear gloves to keep their hands clean, not to keep your food clean.

I watched them touch raw eggs, their face, the wall, the fire extinguisher, cleaning products then touch food.

Buy your bagels from Publix this place is nasty.

Atmosphere: 1

Food: 1

Service: 1

Preparing and handling food without facial and hair covering.

Fast super fresh and great staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Einstein Bagels

These employees are no good, it’s 6:30am on Monday August 12 and no one is here. * edit after owner response, I don’t need to visit your website. Get a manager that gets it done and actually put some cream cheese on the bagels and we are good.

The bagels were great and the guy at the cashier was so nice!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Einstein Bagels

they automatically charge you for two eggs instead of asking?

just be nice to the customer and you are 5 stars

Atmosphere: 3

Food: 5

Service: 3