Pollo Tropical

It is pretty much rare for me to leave review for Pollo tropical. Today, I choose to do so because I had 2 peoples (managers apparently) that was walking around and taking of business at the same time and both of them stop to ask me:” how is everything:” with a cordial aspect. I have found that very particular that approach still exist and into my eyes be still relevant…Thank you , it was great.

Atmosphere: 5

Food: 5

Service: 5

Upset that my review got deleted, i went to pollo tropical and ordered a salad. As i was eating my salad i noticed something silver on the bottom i moved my lettuce to the side and notice i had the bottom of their kitchen sink piece in my bowl.. i posted my review got a call from someone from who I’m guessing worked for corporate acted like i was lying they told me they would call me back after they investigated the situation and never received a call back. When i called the store all they could do was offer me another meal. But who would want to eat something else after eating a salad filled with bacteria. Deleting my review is sick! So here is my review again to let customers know to watch when they are ordering there food

Atmosphere: 3

Food: 1

Service: 3

The service at this restaurant was great, the manager Steven and servers Naomi and Shalmina were very kind, the atmosphere was great, and the food was delicious.

Atmosphere: 5

Food: 5

Service: 5

The food was delicious and great fast service. The family platter if great you get 4 bread rolls, we ordered all dark meat and rice and beans with sides of sweet plantains and fried yuca with garlic cilantro sauce ! ?

Atmosphere: 5

Food: 5

Service: 5

I never knew what the hype was about Pollo tropical because I’ve never had good service, and the food was never that good. This location is hands-down the best Pollo tropical I have ever been to, from the moment that I made a phone call to the restaurant to the time I stepped into the store to pick up my food 100% great customer service. My food was fresh and well prepared. Definitely my go to location for Pollo tropical. I will be back.

Atmosphere: 5

Food: 5

Service: 5

I came in this afternoon. The customer service was terrible ruined my day. The women doing online orders completely ignored me and was extremely rude. First and last time at this location.

Atmosphere: 1

Food: 4

Service: 1

The gentleman in the cash register and the lady dispatching the orders were very helpful. Good food.

I am a regular customer to pollo tropical. I chose this one in Boynton near Lyons today thinking it’s near but what a horrible experience I had. I never had any problems with the one in Congress and gateway but these guys have such a poor staffs. I left this place with such a rude response from the lady who was taking the order. First she let me wait for 10 minutes after taking the order but went on a hold until I called it out. When she heard me asking for order she instead of feeling sorry for keeping me wait for so long, she very rudely said there was no chicken for me. What the?? I’ll never visit this pollo tropical again. I hope pollo tropical cares for its regular customers and will take action against such employees who have no respect for people waiting in line. This was my first bad experience with pollo tropical in last 15 years. I’d advise everyone that please don’t go for take out from this place they don’t care for you and your time

Atmosphere: 1

Food: 3

Service: 1

Blew my mind that again you pay for something and you don't get it. It seems your bother just to ask for the service this company offered. I am tired of being let down by this company and at this point I am done wasting my money.

Atmosphere: 1

Food: 1

Service: 1

This location appears to hire employees that are illiterate. Apparently knowing how to read is not a job requirement at Pollo Tropical and it's too much to expect their staff to simply read an order, prepare it correctly, and include the correct condiments requested. The price of menu items keep going up, yet the quality of Pollo Tropical staff and their management continue to degrade. Just when I thought we hit rock bottom with terrible service and illiterate employees a year ago after recovering from the pandemic, we continue to get worse. Why is this problem unique to Pollo Tropical? Is it their mission to hire the worst possible staff available in the fast food industry? Does Pollo Tropical strive to have employees that are slow and can't read? The restaurants across the street don't seem to have incompetent employees and I don't come across other restaurants in the same fast food space that have this problem, so why is Pollo Tropical uniquely positioned to attract employees that are illiterate? I guess it must be on the job description, right? Maybe it says "All applicants must not know how to read or follow instructions."?

Atmosphere: 1

Food: 1

Service: 1

Great food at reasonable prices. Fast food restaurant that serves real food. No table service and the atmosphere isn't the best but it's worth it for the food. Wonderful grilled chicken. Great place to pick up chicken, rice, beans, etc when having guest at home. One of the best and healthy options of any fast food restaurant.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Platter

Nice people work there, but been waiting here for 30 mins for a really simple chicken and rice bowl.They had a big order of 17 chickens come in which is understandable, but I could tell they waited about 20 mins to panic-start that order, and there were still so many regular customers PLUS that big order waiting, and no one being served.It was strange. I asked someone for help finally and was served right away, but there were people waiting longer than me still waiting. It’s supposed to be fast food ?.

Got shorted food last 2 visits. Check bag before you drive away. Sauce cups are less than half full.

Food: 4

Service: 3

Went in on my birthday. Got charged 2.99 for avocado that I never got. Called the restaurant-no answer and no answer on Customer service line. What gives??

Food: 5

Service: 3

Worst place to get food took forever and forgot my order then telling me they ran out of what I ordered. Worst experience would not recommend