Worst service ever. Ordered a Caramel Ribbon Crunch. It was completely watered down, had a bitter lemon taste to it. Like they did not clean the pitcher out well before they made my drink. It sat on the back counter until I asked the manager if that was for me, and he looked at the name and said yes and went and got it. Drove home and turned around and took it back to the store for a refund. Not once did the manager apologize or ask to remake it. He handed me two refund receipts that weren’t even mine. Had to go back to the store twice. To get my credit back. The manager who should lead by example definitely doesn’t display good customer service. Will never go there again. Would rather travel a bit further away to another Starbucks where I know I’ll get outstanding service. If I could give them a zero star review that’s what they deserve. Worst service ever.
Atmosphere: 1
Food: 1
Service: 1
E.S
Ordered online. This is what I got. Where is the rest of my drink? 👀
Atmosphere: 1
Food: 1
Service: 1
Maddi
Espresso has been watered down depending on how busy and who is making orders. No doubt they are using either decaf or a very week bean. I ordered drinks with two to three shots espresso and felt no caffeine effects for last few weeks. I compared to coffee elsewhere to make sure. Yes absolutely there is a difference.
Nana Labryn
VERY SLOW
Atmosphere: 1
Food: 3
Service: 1
Black Diamond
My drink wasn't as good as it's been in the past but they were VERY busy.
Atmosphere: 5
Food: 4
Service: 4
Milaine Jean
Always satisfied no matter what location I go to. No other coffee shops could ever!
My Account Supersedes
This is by far the quickest Starbucks I've ever been to those people are on point great staff great personality great smile i will definitely come here again
Atmosphere: 5
Food: 5
Service: 5
Jenn Renee
I love going to Starbucks and seeing Mia. She is amazing. She’s always friendly, kind, and remembers you by name; she is very sincere. Been going to this one for many years and she really stands out! Thank you for not just serving coffee, but bringing a little sunshine to the days!
Atmosphere: 5
Food: 5
Service: 5
pavan kalyan kollu
Apart from ambience nothing is so great. Poor customer service and employees are poorly trained. Such a horrible place to get just a simple coffee. Have to wait for atleast 20minutes to just receive a wrongly made coffee in an empty store.
Atmosphere: 4
Food: 1
Service: 1
Stop being insecure
Mia is the bomb.com. Remembers my drink and my name. Almost like she’s psychic. Anyways shout out Mia!!!
bad experience went in with my boyfriend and we tipped and they didn’t even let us know when our stuff was ready by the time we realized the ice was melted and it was almost like water how hard is it to just say “hey your order is ready” and they didn’t even ask us for the name, the hispanic looking girl with blonde highlights made a face when we only tipped $1, we don’t even have to tip and we usually tip more, she didn’t even say thank you, this is unbelievable wouldn’t recommend all the ladies on that shift on 10/5 need re-training you’re telling me 4+ people couldn’t let us know it was ready
Atmosphere: 1
Food: 1
Service: 1
Ben Lopez
I come here to just get some work done like everyone else and everytime i come here they never call up the name so i’m sitting waiting at the long rectangle table having no idea it’s ready and then i look and it’s ready like how am i supposed to know Whoever was on shift on 10/5/25 please train these 3 ladies better, i tip everytime too and the spanish looking girl made a face when i only tipped a dollar when i usually tip more, i don’t have to tip anything and she doesn’t even say thank you it’s ridiculous man. By the time i realized the drink was ready the ice is already melted and its water. i’m a GM at marcos on gateway so i know how customer service should be it’s ridiculous seriously, so please get the spanish looking girl in check i didn’t catch her name but she has like fake lashes, crazy man
Atmosphere: 1
Food: 3
Service: 1
Jen
They do not pay attention to what you ordered and give you something else. Every-time it happens. It is not a coincidence. Incompetence reigns at this place.
Worst service ever. Ordered a Caramel Ribbon Crunch. It was completely watered down, had a bitter lemon taste to it. Like they did not clean the pitcher out well before they made my drink. It sat on the back counter until I asked the manager if that was for me, and he looked at the name and said yes and went and got it. Drove home and turned around and took it back to the store for a refund. Not once did the manager apologize or ask to remake it. He handed me two refund receipts that weren’t even mine. Had to go back to the store twice. To get my credit back. The manager who should lead by example definitely doesn’t display good customer service. Will never go there again. Would rather travel a bit further away to another Starbucks where I know I’ll get outstanding service. If I could give them a zero star review that’s what they deserve. Worst service ever.
Atmosphere: 1
Food: 1
Service: 1
Ordered online. This is what I got. Where is the rest of my drink? 👀
Atmosphere: 1
Food: 1
Service: 1
Espresso has been watered down depending on how busy and who is making orders. No doubt they are using either decaf or a very week bean. I ordered drinks with two to three shots espresso and felt no caffeine effects for last few weeks. I compared to coffee elsewhere to make sure. Yes absolutely there is a difference.
VERY SLOW
Atmosphere: 1
Food: 3
Service: 1
My drink wasn't as good as it's been in the past but they were VERY busy.
Atmosphere: 5
Food: 4
Service: 4
Always satisfied no matter what location I go to. No other coffee shops could ever!
This is by far the quickest Starbucks I've ever been to those people are on point great staff great personality great smile i will definitely come here again
Atmosphere: 5
Food: 5
Service: 5
I love going to Starbucks and seeing Mia. She is amazing. She’s always friendly, kind, and remembers you by name; she is very sincere. Been going to this one for many years and she really stands out! Thank you for not just serving coffee, but bringing a little sunshine to the days!
Atmosphere: 5
Food: 5
Service: 5
Apart from ambience nothing is so great.
Poor customer service and employees are poorly trained.
Such a horrible place to get just a simple coffee.
Have to wait for atleast 20minutes to just receive a wrongly made coffee in an empty store.
Atmosphere: 4
Food: 1
Service: 1
Mia is the bomb.com. Remembers my drink and my name. Almost like she’s psychic. Anyways shout out Mia!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Marcel is the best !!! He is very kind
Atmosphere: 5
Food: 5
Service: 5
bad experience went in with my boyfriend and we tipped and they didn’t even let us know when our stuff was ready by the time we realized the ice was melted and it was almost like water how hard is it to just say “hey your order is ready” and they didn’t even ask us for the name, the hispanic looking girl with blonde highlights made a face when we only
tipped $1, we don’t even have to tip and we usually tip more, she didn’t even say thank you, this is unbelievable wouldn’t recommend all the ladies on that shift on 10/5 need re-training you’re telling me
4+ people couldn’t let us know it was ready
Atmosphere: 1
Food: 1
Service: 1
I come here to just get some work done like everyone else and everytime i come here they never call up the name so
i’m sitting waiting at the long rectangle table having no idea it’s ready and then i look and it’s ready like how am i supposed to know Whoever was on shift on 10/5/25 please train these 3 ladies better, i tip everytime too and the spanish looking girl made a face when i only tipped a dollar when i usually tip more, i don’t have to tip anything and she doesn’t even say thank you it’s ridiculous man. By the time i realized the drink was ready the ice is already melted and its water. i’m a GM at marcos on gateway so i know how customer service should be it’s ridiculous seriously, so please get the spanish looking girl in check i didn’t catch her name but she has like fake lashes, crazy man
Atmosphere: 1
Food: 3
Service: 1
They do not pay attention to what you ordered and give you something else. Every-time it happens. It is not a coincidence. Incompetence reigns at this place.
Atmosphere: 1
Food: 1
Service: 1
never opened on time!!
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