The staff is incompetent especially if your order is being delivered. It can’t be UberEats fault every single order. OkAY! I ordered a smoothie and two food items today and only the Smoothie arrived. It happens all the time! The staff just is not detailed oriented and they just don’t pay attention. This is what causes companies to go out of business because customers will stop going there for aggravation!
Atmosphere: 4
Food: 5
Service: 1
Arianna
This is the absolute worse establishment I’ve been in! The customer service is horrible, the associates look like they are all still in middle school cursing and on their phones while making orders. The store itself was filthy there is no way they passed the health inspection! There was dirt and dead bugs in every corner. Just to leave and see associates in tropical smoothie uniform stealing food from another business in the plaza!! Absolutely unacceptable
Atmosphere: 1
Food: 1
Service: 1
Eric Savage
Horrible associate attitudes. Owners take poor care of the store. Associates shoplift from local stores. Food is old. Looks like roaches were in areas of the store.
Atmosphere: 1
Food: 1
Service: 1
Sheri B
Not on time as ordered.People parking in Fire Lane can't get out of parking space.Only girl at counter left desk with 3 people in line to go outside and deliver an order to car.
Cindy M.
As soon as you walk in they start fighting amongst each other (the workers) about who's going to attend us. I think this is when I said I'm done with this location. Everytime I come it's always a long wait but today listening to them complain about working was enough! Check your customer service because it's the worse I' ve ever seen!
Magdalena M
I love tropical smoothie but the staff at this location takes forever…..
Josue Arce
Delicious
Atmosphere: 5
Food: 5
Service: 5
sierra p.
The wait was insane..the kids working here had no idea what they were doing. I ordered at 3:36pm and I didn't get my order til 4:05pm. I watched people order and get their food within 10 minutes, and every time I'd ask about an update on my food they'd tell me "it will be out in just a moment"..Then, the kid Luis C that took my order came out and asked "what are you waiting on?" and I said "my food??" and then they ran back and made my food, that came out sloppy and wrong. I'm never going back here..
Rebekah Harvard
It took over 20 minutes just to get a simple detox island green smoothie because the young girls in the back was too busy running their mouths and not paying attention. It took the manager to ask me what my name was because she noticed I started looking at my watch and about to walk out and just ask for my money back. Just ridiculous!
Atmosphere: 5
Service: 1
HP Gamer
Amazing place the drinks are amazing and the service was
I normally love tropical smoothie, but this is the worst run one I have ever been too. I have been a few times too, because I keep hoping it's a fluke, but reliably they are slow, poorly organized, arguing about what needs to happen, and forgetting
Atmosphere: 1
Food: 4
Service: 1
Shana B.
I would leave a 0 star if I could. We have ordered from them multiple times, usually within an hour or more of closing. They cancel every single time because it's basically run by a bunch of lazy ass teenagers who could care less about the customer and more about staring at their phones. Whomever the owner/manager is, maybe you should train your staff better or pay better attention to what is happening in your store. You're losing money and customers because your staff can't complete an order to save their lives.
Michael M.
I don't think there's anywhere in South or even Central Florida you can drive without passing by half a dozen Tropicql Smoothie Cafes, and having never stopped in to one yet, I decided to give it a shot. I should have realized what parking would be when I saw it was in a Publix shopping plaza but I was not ready for the Boynton lunch brigade... Strike 1 - Anyplace you have to ask for a restroom key to wash your hands should probably be pretty low on your list, but I soldiered on. Strike 2 - Although I saw 4 different faces behind the counter, judging by the line I waited through they take the tropical theme seriously and were operating on island time. The cashier was friendly enough but definitely not in a hurry to help anyone else except her friends, who ordered after but somehow got their smoothies before me... even though we ordered the same thing! Strike 3 - Don't bother trying to sit down to enjoy your stay here. The seats are thin hard metal, and the same same size as our desk chairs in 3rd grade. ** The one shining star this place gets is for the lone cook, busting his butt to turn out the hot food while the blender crew took their sweet time with things. - So in keeping with the tropical theme I got the Bahama Mama, sadly my Caribbean delight had promised pineapple and coconut, but all I could taste was strawberry... and though I hoped for at least a minuscule lump of something to convince myself this was real fruit, yeah... no, they must have the most powerful purée blenders in the world.- The guy in the kitchen came through for me though. My Thai Chicken Wrap had the perfect balance of crisp veg, tender chicken, and sauce. I'd have given up the whole smoothie for another bite of that wrap.There is no ambiance to speak of here, no tropical decor or festive lighting, not even a potted palm with a plastic parrot.Look, if you want to try and convince yourself that smoothies are healthy, go ahead, but at least go somewhere decent, because unless you're ordering a Thai Chicken Wrap, this place isn't worth the hassle of parking...
Mariano Guerrier
This location never has your order ready on time. You would think the poor reviews would land on management’s desk and they’d take initiative to better things better.
Service: 1
Danielle Jacobs
Service was slow, j*** chicken wrap was very sauce forward, the lettuce was hot and soggy, and there was barely and chicken. The sweet potato were undercooked and bland
The staff is incompetent especially if your order is being delivered. It can’t be UberEats fault every single order. OkAY! I ordered a smoothie and two food items today and only the Smoothie arrived. It happens all the time! The staff just is not detailed oriented and they just don’t pay attention. This is what causes companies to go out of business because customers will stop going there for aggravation!
Atmosphere: 4
Food: 5
Service: 1
This is the absolute worse establishment I’ve been in! The customer service is horrible, the associates look like they are all still in middle school cursing and on their phones while making orders. The store itself was filthy there is no way they passed the health inspection! There was dirt and dead bugs in every corner. Just to leave and see associates in tropical smoothie uniform stealing food from another business in the plaza!! Absolutely unacceptable
Atmosphere: 1
Food: 1
Service: 1
Horrible associate attitudes. Owners take poor care of the store. Associates shoplift from local stores. Food is old. Looks like roaches were in areas of the store.
Atmosphere: 1
Food: 1
Service: 1
Not on time as ordered.People parking in Fire Lane can't get out of parking space.Only girl at counter left desk with 3 people in line to go outside and deliver an order to car.
As soon as you walk in they start fighting amongst each other (the workers) about who's going to attend us. I think this is when I said I'm done with this location. Everytime I come it's always a long wait but today listening to them complain about working was enough! Check your customer service because it's the worse I' ve ever seen!
I love tropical smoothie but the staff at this location takes forever…..
Delicious
Atmosphere: 5
Food: 5
Service: 5
The wait was insane..the kids working here had no idea what they were doing. I ordered at 3:36pm and I didn't get my order til 4:05pm. I watched people order and get their food within 10 minutes, and every time I'd ask about an update on my food they'd tell me "it will be out in just a moment"..Then, the kid Luis C that took my order came out and asked "what are you waiting on?" and I said "my food??" and then they ran back and made my food, that came out sloppy and wrong. I'm never going back here..
It took over 20 minutes just to get a simple detox island green smoothie because the young girls in the back was too busy running their mouths and not paying attention. It took the manager to ask me what my name was because she noticed I started looking at my watch and about to walk out and just ask for my money back. Just ridiculous!
Atmosphere: 5
Service: 1
Amazing place the drinks are amazing and the service was
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Chicken Caprese
Restaurantji Recommends
I normally love tropical smoothie, but this is the worst run one I have ever been too. I have been a few times too, because I keep hoping it's a fluke, but reliably they are slow, poorly organized, arguing about what needs to happen, and forgetting
Atmosphere: 1
Food: 4
Service: 1
I would leave a 0 star if I could. We have ordered from them multiple times, usually within an hour or more of closing. They cancel every single time because it's basically run by a bunch of lazy ass teenagers who could care less about the customer and more about staring at their phones. Whomever the owner/manager is, maybe you should train your staff better or pay better attention to what is happening in your store. You're losing money and customers because your staff can't complete an order to save their lives.
I don't think there's anywhere in South or even Central Florida you can drive without passing by half a dozen Tropicql Smoothie Cafes, and having never stopped in to one yet, I decided to give it a shot. I should have realized what parking would be when I saw it was in a Publix shopping plaza but I was not ready for the Boynton lunch brigade... Strike 1 - Anyplace you have to ask for a restroom key to wash your hands should probably be pretty low on your list, but I soldiered on. Strike 2 - Although I saw 4 different faces behind the counter, judging by the line I waited through they take the tropical theme seriously and were operating on island time. The cashier was friendly enough but definitely not in a hurry to help anyone else except her friends, who ordered after but somehow got their smoothies before me... even though we ordered the same thing! Strike 3 - Don't bother trying to sit down to enjoy your stay here. The seats are thin hard metal, and the same same size as our desk chairs in 3rd grade. ** The one shining star this place gets is for the lone cook, busting his butt to turn out the hot food while the blender crew took their sweet time with things. - So in keeping with the tropical theme I got the Bahama Mama, sadly my Caribbean delight had promised pineapple and coconut, but all I could taste was strawberry... and though I hoped for at least a minuscule lump of something to convince myself this was real fruit, yeah... no, they must have the most powerful purée blenders in the world.- The guy in the kitchen came through for me though. My Thai Chicken Wrap had the perfect balance of crisp veg, tender chicken, and sauce. I'd have given up the whole smoothie for another bite of that wrap.There is no ambiance to speak of here, no tropical decor or festive lighting, not even a potted palm with a plastic parrot.Look, if you want to try and convince yourself that smoothies are healthy, go ahead, but at least go somewhere decent, because unless you're ordering a Thai Chicken Wrap, this place isn't worth the hassle of parking...
This location never has your order ready on time. You would think the poor reviews would land on management’s desk and they’d take initiative to better things better.
Service: 1
Service was slow, j*** chicken wrap was very sauce forward, the lettuce was hot and soggy, and there was barely and chicken. The sweet potato were undercooked and bland