Preordered and paid for donuts for a work party. Had to leave work and drive to the shop the day I ordered because they do not answer the phone. Went to pick paid order up the next morning and it was never filled. They had to take donuts out of the counter display. Left voicemail with owner and they never called back. Definitely won’t give them business in the future Exact reason why I hate Dunkin and love Starbucks. No accountability of staff.
Joe Asbury
Last ten times We have been here the service is soooo rude and evey order inaccurate!!!!!! It it was not convenient or the other half liking Dunkin I would avoid this place like the plague!!!!!
Tina Christensen
Hi my name is Tina Christensen and my experience was amazing I love my coffee I always get a shot of expresso or double shot of expresso and it's always hot and ty Dunkin donuts
Stay humble and kind
If I could give no stars I would, absolutely the rudest manager named Cody the old lady Anita at the window along with the entire staff ! I ordered my drink tried giving it to me. I said that’s not how I ordered it. Try charging me for it. I told him I don’t want it because I Know how I order my drink has instead of saying sorry our Mistakethe manager, Cody went over and dumped it out in the sink because he was worried about the $.80 that he would be given away and said he threw it away Told him I want my money back and then told him I wanted my money back on the food that I ordered never ever again horrible service, rude as can be ! Cody Shane on you Anita at your age, you should be way more kinder than what you are. No disregard for customer. Service whatsoever will never ever return to the store again and if they are providers of the other Dunkin’ Donuts down the road and in Walmart, I’ll write reviews for them as well !!
Christopher Brenn
Took a Dunk.
Montez Mania
Worst experience of my life I am here in town due to my mother dying and desperately needed a coffee from lack of sleep and they had five employees and they were all standing there laughing and talking on their phones while we waited on our food which one was snacking bacon only and I finally asked for a refund and said we’re on a time crunch and she goes oh my bad let grab it and makes a face and goes oh it was just sitting there he didn’t give it to me “another employee” it was just sitting on table with a smirk I hope nobody has to ever deal with that why there mom is dying in icu
Pamela Jenkins Taylor
2 stars only because there was 1/5 staff members actually working. The rest act like they are stoned or something as slow as they work. Literally taking 30 seconds for each scoop of powder into the drinks and even couldn’t count all the way to 4 for those. Definitely not understaffed, it took 25 minutes to get an order when there was no one in front of me. Absolutely pitiful, unbelievable, inconceivably slow and order still wrong.
Atmosphere: 1
Food: 2
Service: 2
Jessica Santiago
Connie who designs the cakes is amazing! She did such an amazing job making my son’s Birthday cake and was really sweet. I recommend you guys go to her. :)
Atmosphere: 5
Food: 5
Service: 5
EliWild1
Maps location is wrong
Heydi Jimenez
Today was my first time at this location and it will be my last. The white, blue eyes, chubby lady at the counter was beyond rude, she clearly did not want to be there. Dunkin’ Donuts needs a better staff.
My mother went to get me and my little brother some donuts and the lady at the fromt desk was super rasict and rude to my mother that works 16+ hours 7 days a weak, took all my power to not spit in her nasty ugly face
Atmosphere: 1
Food: 1
Service: 1
Pamela Chevalier
The cashier was super rude and condescending, just because I asked how many munchkins come in box. I would not recommend people to shop at this dunking donuts.
I have visited Dunkin often. I have not been disrespectful because I know how mad everyone is all the time. I also have never been so disrespected as this morning. I ordered our cappuccino blasts. Pulled up and waited over 20 min. Got tired of waiting knowing they forgot me & walked inside. Went to the counter where drinks were being placed for pick up. "Ma'am? (Ignored)....Ma'am, I have been waiting in the drive thru over 20 min for our cappuccino blasts. Can I please get a refund. I need to go to work." She turns and glares at me and States "I am NOT a MANAGER. CLEARLY..., you can SEE that." Meanwhile said manager is making drinks listening to all of this. By now I am FUMING. I bite my tounge and I give up with her and I walk to the order counter and waited until customers in front of me were helped. I continued to wait at the counter. Meanwhile the young man taking orders walks away. Manager is accross the counter from me. Again, I am ignored. I see the young man that was taking orders, now making other drinks, walk out the door. As he comes back I meet him at the door and explain I just wanted a refund after being ignored. He asked if I'd like him to get a manager to which I said NO, nevermind. Took the watered blasts and left. I needed to walk away and calm down. I do not like the service that I was given and have since tried calling said store to talk calmly to a manager about the situation. This can't be what the future of the Dunkins in Brooksville will be like???!!! Very upset. Blasts aren't cheap. Neither is bad help.
Atmosphere: 3
Food: 2
Service: 1
Noah Bertram
Ordered food online, never again, because they gave me the wrong food
Food: 2
Service: 2
T.R. Shelley
Dunkin in Brooksville is the slowest one I have ever been to, on more than 1 occasion there is no one at the counter to take orders, and coffee comes out messy and takes way more time than necessary. the ceiling above the donuts is about to cave in, obviously this store needs some attention or funding from corporate. for a company worth as much as you are it's unacceptable, pay your people better they will do better
Preordered and paid for donuts for a work party. Had to leave work and drive to the shop the day I ordered because they do not answer the phone.
Went to pick paid order up the next morning and it was never filled. They had to take donuts out of the counter display.
Left voicemail with owner and they never called back. Definitely won’t give them business in the future
Exact reason why I hate Dunkin and love Starbucks. No accountability of staff.
Last ten times We have been here the service is soooo rude and evey order inaccurate!!!!!! It it was not convenient or the other half liking Dunkin I would avoid this place like the plague!!!!!
Hi my name is Tina Christensen and my experience was amazing I love my coffee I always get a shot of expresso or double shot of expresso and it's always hot and ty Dunkin donuts
If I could give no stars I would, absolutely the rudest manager named Cody the old lady Anita at the window along with the entire staff ! I ordered my drink tried giving it to me. I said that’s not how I ordered it. Try charging me for it. I told him I don’t want it because I Know how I order my drink has instead of saying sorry our Mistakethe manager, Cody went over and dumped it out in the sink because he was worried about the $.80 that he would be given away and said he threw it away Told him I want my money back and then told him I wanted my money back on the food that I ordered never ever again horrible service, rude as can be ! Cody Shane on you Anita at your age, you should be way more kinder than what you are. No disregard for customer. Service whatsoever will never ever return to the store again and if they are providers of the other Dunkin’ Donuts down the road and in Walmart, I’ll write reviews for them as well !!
Took a Dunk.
Worst experience of my life I am here in town due to my mother dying and desperately needed a coffee from lack of sleep and they had five employees and they were all standing there laughing and talking on their phones while we waited on our food which one was snacking bacon only and I finally asked for a refund and said we’re on a time crunch and she goes oh my bad let grab it and makes a face and goes oh it was just sitting there he didn’t give it to me “another employee” it was just sitting on table with a smirk I hope nobody has to ever deal with that why there mom is dying in icu
2 stars only because there was 1/5 staff members actually working. The rest act like they are stoned or something as slow as they work. Literally taking 30 seconds for each scoop of powder into the drinks and even couldn’t count all the way to 4 for those. Definitely not understaffed, it took 25 minutes to get an order when there was no one in front of me. Absolutely pitiful, unbelievable, inconceivably slow and order still wrong.
Atmosphere: 1
Food: 2
Service: 2
Connie who designs the cakes is amazing! She did such an amazing job making my son’s Birthday cake and was really sweet. I recommend you guys go to her. :)
Atmosphere: 5
Food: 5
Service: 5
Maps location is wrong
Today was my first time at this location and it will be my last. The white, blue eyes, chubby lady at the counter was beyond rude, she clearly did not want to be there. Dunkin’ Donuts needs a better staff.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Restaurantji Recommends
My mother went to get me and my little brother some donuts and the lady at the fromt desk was super rasict and rude to my mother that works 16+ hours 7 days a weak, took all my power to not spit in her nasty ugly face
Atmosphere: 1
Food: 1
Service: 1
The cashier was super rude and condescending, just because I asked how many munchkins come in box. I would not recommend people to shop at this dunking donuts.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts, Munchkins Donut Hole Treats
I have visited Dunkin often. I have not been disrespectful because I know how mad everyone is all the time. I also have never been so disrespected as this morning. I ordered our cappuccino blasts. Pulled up and waited over 20 min. Got tired of waiting knowing they forgot me & walked inside. Went to the counter where drinks were being placed for pick up. "Ma'am? (Ignored)....Ma'am, I have been waiting in the drive thru over 20 min for our cappuccino blasts. Can I please get a refund. I need to go to work." She turns and glares at me and States "I am NOT a MANAGER. CLEARLY..., you can SEE that." Meanwhile said manager is making drinks listening to all of this. By now I am FUMING. I bite my tounge and I give up with her and I walk to the order counter and waited until customers in front of me were helped. I continued to wait at the counter. Meanwhile the young man taking orders walks away. Manager is accross the counter from me. Again, I am ignored. I see the young man that was taking orders, now making other drinks, walk out the door. As he comes back I meet him at the door and explain I just wanted a refund after being ignored. He asked if I'd like him to get a manager to which I said NO, nevermind. Took the watered blasts and left. I needed to walk away and calm down. I do not like the service that I was given and have since tried calling said store to talk calmly to a manager about the situation. This can't be what the future of the Dunkins in Brooksville will be like???!!! Very upset. Blasts aren't cheap. Neither is bad help.
Atmosphere: 3
Food: 2
Service: 1
Ordered food online, never again, because they gave me the wrong food
Food: 2
Service: 2
Dunkin in Brooksville is the slowest one I have ever been to, on more than 1 occasion there is no one at the counter to take orders, and coffee comes out messy and takes way more time than necessary. the ceiling above the donuts is about to cave in, obviously this store needs some attention or funding from corporate. for a company worth as much as you are it's unacceptable, pay your people better they will do better
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