Just ordered a large pizza and breadsticks, quite a simple order, albeit $50 after the “delivery fee plus tax plus tip”.. The breadsticks were not delivered. When called, they refused to deliver what was ordered, and said the only way we would receive them is if we came and pick them up. They removed the charge for the sticks, but kept 20% tip on the original charge and I still got charged the tax on original order. Have had several issues over the last couple years with the Brooksville, FL location and this will be the last time.
Atmosphere: 1
Food: 1
Service: 1
Huntand Fish
The pizza has gone downhill in taste. It tastes like they have downgraded from better ingredients to good ingredients. I started buying pizza from the Hut. There is a large up charge for the flavored crust. I did not get the online discount when I ordered pizza for $7.99 special (?). Two large one topping pizzas turned out to be close to $30. The associate was kind enough to reorder the pizza online to receive the discount for me. She’s the reason I have given 5 stars for service. I would suggest the you ask about the cost for the flavored crust. The next best option is to make it yourself and apply it to your pizza. (Melted butter with seasoning) I hope this post helps you in your next decision for pizza.
Atmosphere: 4
Food: 3
Service: 5
More Professionalsounding
One kid hates pepperoni, one kid hates pineapple, which is why I order half Hawaiian/half pepp. Maybe they thought they were doing me a favor by making the entire pizza Hawaiian with pepperoni, but they weren't.Also, why ask for a phone number if you're just going to wait for me to walk back in? Stop getting stoned at work. If all you aspire to be is "pizza joint employee", at least be a decent one.
E Caudell
My go-to franchise pizza place.
Atmosphere: 5
Food: 5
Service: 5
allora allora
First time customer used delivery using Uber eats tonight. Delivery was far out in Brooksville off croom road. Only 40 minutes total. Pizza was hot, very fresh, tasted great. Wings were unseasoned as we ordered and were perfect. Not sure about previous reviews but they are on the money today. Thanks ?
Food: 5
Service: 5
Rhonda Kay Woodward
Awesome store. Friendly, helpful and professional staff. Great pizza
Atmosphere: 5
Food: 5
Service: 5
Cindy Stewart
We arrived about 10 mins b4 they opened. We could see the employees tossing dough around . Didn't look sanitary since they had been moving a mop bucket around. We decided to eat somewhere else
Mike Jones
Completely wrong pizza made. You’d think having an order placed online and providing written instructions would eliminate this stupidity. Pizza I got was ok, but not what I ordered.
Atmosphere: 4
Food: 4
Service: 4
Daniel Velazquez
BEWARE! We just ordered from this location and it was disgusting. ?? The pizzas were undercooked, one was made with the wrong toppings. Our side of wings were Tysons breaded chicken bites with BBQ whizzed over it wrapped in tin foil. ☠️ Run while you can..
Mark Donato
They are getting worse and worse. Be prepared to call and have your order remade. Wonder how much $$ they are throwing down the drain by having to remake vs. doing it right the first time. Props to the managers for the no hassle credits/remakes but this is getting rediculous. Do not expect your order to be right ordering here.
Very disappointed that no prices are posted on any of the sites i have looked at. Not even at the location on the signs. I left with out ordering. The people were busy and when I walked in I was greated. I'm not one to bother others when they are hard at work especially when tickets kept coming in to be filled.
Atmosphere: 2
Service: 1
Josh P
Where do I begin..I rarely ever write negative reviews but I ordered two pizzas this evening after a really positive first time experience last week. Everything came very quickly and upon opening the box, I immediately understood why. Both pizzas were VERY undercooked,(despite me ordering it well done). to the point of not being able to hold a slice in your hand. The first bite almost made me vomit. That’s how doughy they were . One of the pizzas had almost no sauce and tasted like glorified cheesy bread. Compared to last week this felt like it came from a completely different place. (It didn’t). Whoever made this and allowed for it to be sent anywhere doesn’t care about their food or the customers that it ends up in front of. That much is abundantly clear. I had high hopes because I’ve always loved Papa John’s and this location is so close to my house but this is the last time I order from here again.
Spl IsLife
Always on point here. Take notice when ordering at open time, for some reason the door is almost always locked even though I've already ordered and paid and I have to call or knock for them to let me in.
Mike Nolen
I was surprised after reading some of the reviews because the food was great! We walked in last night and ordered one large pizza and bread sticks. It was prepared faster than expected and the customer service was great. Also, the restaurant was clean and well maintained.
Christopher Holmes
"Id give 0 stars if i could but thats not possible so i give you a 1" today me and my boyfriend ordered pizza from here and his pizza was fine except it being thin.My pizza on the other hand looked like they let a toddler make it the pizza was super thin and i asked for light cheese like i usually do but their was hardly any cheese on it this time and it was also burnt in the end and i just really couldnt eat it. So we called the store to inform them with respect and immediately the store manager got so defensive not even trying to hear our complaints we realized he wasnt going to be any kind of helpful and just hungup but heres that pizza
Just ordered a large pizza and breadsticks, quite a simple order, albeit $50 after the “delivery fee plus tax plus tip”.. The breadsticks were not delivered. When called, they refused to deliver what was ordered, and said the only way we would receive them is if we came and pick them up. They removed the charge for the sticks, but kept 20% tip on the original charge and I still got charged the tax on original order. Have had several issues over the last couple years with the Brooksville, FL location and this will be the last time.
Atmosphere: 1
Food: 1
Service: 1
The pizza has gone downhill in taste. It tastes like they have downgraded from better ingredients to good ingredients. I started buying pizza from the Hut. There is a large up charge for the flavored crust. I did not get the online discount when I ordered pizza for $7.99 special (?). Two large one topping pizzas turned out to be close to $30. The associate was kind enough to reorder the pizza online to receive the discount for me. She’s the reason I have given 5 stars for service. I would suggest the you ask about the cost for the flavored crust. The next best option is to make it yourself and apply it to your pizza. (Melted butter with seasoning) I hope this post helps you in your next decision for pizza.
Atmosphere: 4
Food: 3
Service: 5
One kid hates pepperoni, one kid hates pineapple, which is why I order half Hawaiian/half pepp. Maybe they thought they were doing me a favor by making the entire pizza Hawaiian with pepperoni, but they weren't.Also, why ask for a phone number if you're just going to wait for me to walk back in? Stop getting stoned at work. If all you aspire to be is "pizza joint employee", at least be a decent one.
My go-to franchise pizza place.
Atmosphere: 5
Food: 5
Service: 5
First time customer used delivery using Uber eats tonight. Delivery was far out in Brooksville off croom road. Only 40 minutes total. Pizza was hot, very fresh, tasted great. Wings were unseasoned as we ordered and were perfect. Not sure about previous reviews but they are on the money today. Thanks ?
Food: 5
Service: 5
Awesome store. Friendly, helpful and professional staff. Great pizza
Atmosphere: 5
Food: 5
Service: 5
We arrived about 10 mins b4 they opened. We could see the employees tossing dough around . Didn't look sanitary since they had been moving a mop bucket around. We decided to eat somewhere else
Completely wrong pizza made. You’d think having an order placed online and providing written instructions would eliminate this stupidity. Pizza I got was ok, but not what I ordered.
Atmosphere: 4
Food: 4
Service: 4
BEWARE! We just ordered from this location and it was disgusting. ?? The pizzas were undercooked, one was made with the wrong toppings. Our side of wings were Tysons breaded chicken bites with BBQ whizzed over it wrapped in tin foil. ☠️ Run while you can..
They are getting worse and worse. Be prepared to call and have your order remade. Wonder how much $$ they are throwing down the drain by having to remake vs. doing it right the first time. Props to the managers for the no hassle credits/remakes but this is getting rediculous. Do not expect your order to be right ordering here.
Restaurantji Recommends
Very disappointed that no prices are posted on any of the sites i have looked at. Not even at the location on the signs. I left with out ordering. The people were busy and when I walked in I was greated. I'm not one to bother others when they are hard at work especially when tickets kept coming in to be filled.
Atmosphere: 2
Service: 1
Where do I begin..I rarely ever write negative reviews but I ordered two pizzas this evening after a really positive first time experience last week. Everything came very quickly and upon opening the box, I immediately understood why. Both pizzas were VERY undercooked,(despite me ordering it well done). to the point of not being able to hold a slice in your hand. The first bite almost made me vomit. That’s how doughy they were . One of the pizzas had almost no sauce and tasted like glorified cheesy bread. Compared to last week this felt like it came from a completely different place. (It didn’t). Whoever made this and allowed for it to be sent anywhere doesn’t care about their food or the customers that it ends up in front of. That much is abundantly clear. I had high hopes because I’ve always loved Papa John’s and this location is so close to my house but this is the last time I order from here again.
Always on point here. Take notice when ordering at open time, for some reason the door is almost always locked even though I've already ordered and paid and I have to call or knock for them to let me in.
I was surprised after reading some of the reviews because the food was great! We walked in last night and ordered one large pizza and bread sticks. It was prepared faster than expected and the customer service was great. Also, the restaurant was clean and well maintained.
"Id give 0 stars if i could but thats not possible so i give you a 1" today me and my boyfriend ordered pizza from here and his pizza was fine except it being thin.My pizza on the other hand looked like they let a toddler make it the pizza was super thin and i asked for light cheese like i usually do but their was hardly any cheese on it this time and it was also burnt in the end and i just really couldnt eat it. So we called the store to inform them with respect and immediately the store manager got so defensive not even trying to hear our complaints we realized he wasnt going to be any kind of helpful and just hungup but heres that pizza