Terrible service we waiting cause they kept getting it wrong a single cheese burger with no onion and one with just cheese mustard than the ticket had our name on it saying processing than it disappeared 6 people that were behind us got their food 2 of them their order was wrong. Than I told the lady or our name has disappeared off the kiash she said your waiting on fries I said no 2 burgers what a terrible service 2 other people walked out
Atmosphere: 1
Food: 1
Service: 1
Leila Zahira
I’m not sure if it was a manager or what but she had a different colored shirt than the rest of the workers and was INCREDIBLY disrespectful. It’s incomprehensible to me to feel confident being so rude and disrespectful especially at the age she appeared to be. Another young man seemed to try to amend her rudeness and I feel so very apologetic for him to have to clean up the messes left behind by this woman through her terrible customer service. If that was indeed a manager, she should be ashamed and I feel terrible for the team underneath her instruction. Too many restaurants in this area to accept this behavior, just go somewhere else.
Atmosphere: 1
Food: 3
Service: 1
MJ Perry
Twice now! On two separate occasions we have gone inside to order. Upon walking up to the counter.. we were completely ignored. Waited with no acknowledgement whatsoever. The first time we walked out was at night. Today tho, topped the cake. The manager was right at the counter. She wasn't busy. The cook was just standing there. Yet they never took our order. We will never be back.
Atmosphere: 1
Service: 1
Dwight Scholl
AI sucks then the human who talks to you mumbles incoherently. Handed us the the dinks two at a time when I asked for a drink caddie. Hands us our food and doesn't say anything. I ask is that all and he mumbles again incoherently. Check our bag before we leave and missing a fry. 😕
Atmosphere: 5
Food: 5
Service: 3
Sheyenne Hollar
This wendy’s used to be the best place to eat, but lately it has gone down hill and quickly. Every time i’ve gone the staff are rude and always mess up our order. Tonight we ordered over $40 worth of food and a quarter of the food was missing and the ranch tasted sour. The staff was upset that I asked for my second sprite that i paid for.
Atmosphere: 1
Food: 1
Service: 1
Wendy clemens
Crappy service tonight and my order was wrong. I get it was a half hour before they close but no reason to give bad service. Just wanted a vanilla swirl. I ended up with chocolate. Wth! Tells us she doesn't have vanilla for 2 Jr. Frostys but make what was supposed to be a vanilla swirl a chocolate 1. Waste of time and money! Won't be coming back! She should have said the swirl would be chocolate.
Shayler Levine
$27 for 2 people is wild. The chicken sandwich was bone dry and very cold. The shake/specialty ice cream had barely any toppings. Fries were fresh though
Norm Gautreau
Good food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger, Baconator, Jr Cheeseburger
Melissa Dobbs
Worst customer service experience in awhile. I walked in and they were very busy. I stood in line for almost 5 minutes without anyone acknowledging me of any kind at all. Not even eye contact or a smile from any of the staff, including the manager. I was on a road trip and extremely patient waiting to be helped. Finally the manger rung me up. She only took my order and did not say thank you for waiting. I watched her as she was short and had attitude with previous customers before me. When I got my order of fries they were lukewarm. As I walked away she was talking about what I ordered to the another employee. I kept my composure and left. I won't ever return to this store. Part of customer service is being nice to the customers even in stressful situations, like dinner time. I work in customer service and I understand the bad days. I think the managers name was Margaret. Except my receipt had another name listed.
Stood at the counter for 16 minutes, nobody even acknowledged I was there
A customer who was there after I came in got fed up and did a mobile order which he received meanwhile I (who was infront of him) still didn’t even have my order taken yet, absolutely horrible management and I ended up walking out without ever being acknowledged
Atmosphere: 1
Food: 1
Service: 1
Diana Fraire
They have the sweetest hard working people there! :)
Atmosphere: 5
Food: 5
Service: 5
Megan Puckett
Very slow! If you are in a rush to get somewhere don't stop here because you will be late.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jr Bacon Cheeseburger, Fries, Son of Baconator, Baconator Fries
Jason Peliwo
Just made a random pit stop here while on the road. These guys were blowing it out of the water at 1:00 in the afternoon during a very busy lunch rush. Props to the whole crew.
Atmosphere: 5
Food: 5
Service: 5
Robert G
Maybe 3 customers total and a 20 minute wait for not so fresh food...
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Terrible service we waiting cause they kept getting it wrong a single cheese burger with no onion and one with just cheese mustard than the ticket had our name on it saying processing than it disappeared 6 people that were behind us got their food 2 of them their order was wrong. Than I told the lady or our name has disappeared off the kiash she said your waiting on fries I said no 2 burgers what a terrible service 2 other people walked out
Atmosphere: 1
Food: 1
Service: 1
I’m not sure if it was a manager or what but she had a different colored shirt than the rest of the workers and was INCREDIBLY disrespectful. It’s incomprehensible to me to feel confident being so rude and disrespectful especially at the age she appeared to be. Another young man seemed to try to amend her rudeness and I feel so very apologetic for him to have to clean up the messes left behind by this woman through her terrible customer service. If that was indeed a manager, she should be ashamed and I feel terrible for the team underneath her instruction. Too many restaurants in this area to accept this behavior, just go somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Twice now! On two separate occasions we have gone inside to order. Upon walking up to the counter.. we were completely ignored. Waited with no acknowledgement whatsoever. The first time we walked out was at night. Today tho, topped the cake. The manager was right at the counter. She wasn't busy. The cook was just standing there. Yet they never took our order. We will never be back.
Atmosphere: 1
Service: 1
AI sucks then the human who talks to you mumbles incoherently. Handed us the the dinks two at a time when I asked for a drink caddie. Hands us our food and doesn't say anything. I ask is that all and he mumbles again incoherently. Check our bag before we leave and missing a fry. 😕
Atmosphere: 5
Food: 5
Service: 3
This wendy’s used to be the best place to eat, but lately it has gone down hill and quickly. Every time i’ve gone the staff are rude and always mess up our order. Tonight we ordered over $40 worth of food and a quarter of the food was missing and the ranch tasted sour. The staff was upset that I asked for my second sprite that i paid for.
Atmosphere: 1
Food: 1
Service: 1
Crappy service tonight and my order was wrong. I get it was a half hour before they close but no reason to give bad service. Just wanted a vanilla swirl. I ended up with chocolate. Wth! Tells us she doesn't have vanilla for 2 Jr. Frostys but make what was supposed to be a vanilla swirl a chocolate 1. Waste of time and money! Won't be coming back! She should have said the swirl would be chocolate.
$27 for 2 people is wild. The chicken sandwich was bone dry and very cold. The shake/specialty ice cream had barely any toppings. Fries were fresh though
Good food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger, Baconator, Jr Cheeseburger
Worst customer service experience in awhile. I walked in and they were very busy. I stood in line for almost 5 minutes without anyone acknowledging me of any kind at all. Not even eye contact or a smile from any of the staff, including the manager. I was on a road trip and extremely patient waiting to be helped. Finally the manger rung me up. She only took my order and did not say thank you for waiting. I watched her as she was short and had attitude with previous customers before me. When I got my order of fries they were lukewarm. As I walked away she was talking about what I ordered to the another employee. I kept my composure and left. I won't ever return to this store. Part of customer service is being nice to the customers even in stressful situations, like dinner time. I work in customer service and I understand the bad days. I think the managers name was Margaret. Except my receipt had another name listed.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Stood at the counter for 16 minutes, nobody even acknowledged I was there
A customer who was there after I came in got fed up and did a mobile order which he received meanwhile I (who was infront of him) still didn’t even have my order taken yet, absolutely horrible management and I ended up walking out without ever being acknowledged
Atmosphere: 1
Food: 1
Service: 1
They have the sweetest hard working people there! :)
Atmosphere: 5
Food: 5
Service: 5
Very slow! If you are in a rush to get somewhere don't stop here because you will be late.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jr Bacon Cheeseburger, Fries, Son of Baconator, Baconator Fries
Just made a random pit stop here while on the road. These guys were blowing it out of the water at 1:00 in the afternoon during a very busy lunch rush. Props to the whole crew.
Atmosphere: 5
Food: 5
Service: 5
Maybe 3 customers total and a 20 minute wait for not so fresh food...
Atmosphere: 2
Food: 2
Service: 1
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