Crappy service tonight and my order was wrong. I get it was a half hour before they close but no reason to give bad service. Just wanted a vanilla swirl. I ended up with chocolate. Wth! Tells us she doesn't have vanilla for 2 Jr. Frostys but make what was supposed to be a vanilla swirl a chocolate 1. Waste of time and money! Won't be coming back! She should have said the swirl would be chocolate.
Shayler Levine
$27 for 2 people is wild. The chicken sandwich was bone dry and very cold. The shake/specialty ice cream had barely any toppings. Fries were fresh though
Norm Gautreau
Good food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger, Baconator, Jr Cheeseburger
Melissa Dobbs
Worst customer service experience in awhile. I walked in and they were very busy. I stood in line for almost 5 minutes without anyone acknowledging me of any kind at all. Not even eye contact or a smile from any of the staff, including the manager. I was on a road trip and extremely patient waiting to be helped. Finally the manger rung me up. She only took my order and did not say thank you for waiting. I watched her as she was short and had attitude with previous customers before me. When I got my order of fries they were lukewarm. As I walked away she was talking about what I ordered to the another employee. I kept my composure and left. I won't ever return to this store. Part of customer service is being nice to the customers even in stressful situations, like dinner time. I work in customer service and I understand the bad days. I think the managers name was Margaret. Except my receipt had another name listed.
Atmosphere: 2
Food: 1
Service: 1
Street Hazard
Stood at the counter for 16 minutes, nobody even acknowledged I was there
A customer who was there after I came in got fed up and did a mobile order which he received meanwhile I (who was infront of him) still didn’t even have my order taken yet, absolutely horrible management and I ended up walking out without ever being acknowledged
Atmosphere: 1
Food: 1
Service: 1
Diana Fraire
They have the sweetest hard working people there! :)
Atmosphere: 5
Food: 5
Service: 5
Megan Puckett
Very slow! If you are in a rush to get somewhere don't stop here because you will be late.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jr Bacon Cheeseburger, Fries, Son of Baconator, Baconator Fries
Jason Peliwo
Just made a random pit stop here while on the road. These guys were blowing it out of the water at 1:00 in the afternoon during a very busy lunch rush. Props to the whole crew.
Atmosphere: 5
Food: 5
Service: 5
Robert G
Maybe 3 customers total and a 20 minute wait for not so fresh food...
Atmosphere: 2
Food: 2
Service: 1
Cheryl Thomas
This Wendy's always has the best food !! Whatever you buy is fresh and hot and very tasty 😋!! But today I met a very kind and people oriented employee, she was at the drive up window and I had a question about the sauce on their new sandwich, so I didn't waste my money she recommended I taste the sauce before buying and I thought that was an amazing gesture 😀! I'm sorry I didn't get her name, but the new sandwich was AMAZING!!!
Was driving through and needed a quick break from our road trip back to Ft. Myers. Quick and easy, and tasted pretty fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries, Burger
Kayla Seekell
Love the breakfast it's always fresh & the people are very friendly at this location.
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
Wesley Pankey
I have NEVER filed a complaint before in my LIFE. But this was just too unbelievable. I am in the process of evacuating my home for hurricane Milton. I pulled off at the Bushnell 75 exit and went to the Wendy’s just off the interstate. I ordered at the kiosk (Dave’s double combo with unsweetened iced tea and a 10-piece order of chicken nuggets) picked up my order at the counter. So far so good. I wasn’t given a drink so I asked the guy for my iced tea. He put a cup on the counter and walked away. I had to wait for him to come back so I could tell him that the iced tea was behind the counter and not self serve in the dining room. I got my tea (which was sour from sitting too long) and just went to my car to eat before hitting the road again. I ate a few bites of the outside of the burger and realized that the inside was cold… that was when I also noticed that they had forgotten my nuggets. I got out of my car and went to the door and it was locked…at 9:30 pm! There was another guy waiting outside. He said he was the manager’s husband and they were getting gas next door. He just walked over to use the bathroom and found the doors locked as well! His wife was furious. She came over from the gas station and went in the back to open the door for us. She asked who locked the doors and oddly enough no one knew. She went and checked the other door across the dining room and it was locked too! STILL a mystery to all of the workers. The manager opened the doors and left but I still had a frozen burger. I explained and asked for a fresh burger and also explained that my nuggets weren’t in the bag. I wasn’t given a receipt so I had to repeat my order. The lady taking my order this time was wearing flip-flops. She asked what I had ordered and instead of looking back at the orders just keyed in whatever I said. The guy from before made the burger while “Flip-flop Chick” got the nuggets. She brought the burger and nuggets back and I asked her for a fresh order of fries because the first ones were at the bottom of the bag and cold. There were no fries made so I now had to wait for fresh fries. While I waited I took a couple bites of my new burger and, sure enough, it was cold in the middle!!! I called to the guy at the grill and let him know and he yelled at me saying that I stood right there and ate the whole thing (guess he couldn’t count to two…bites). Suddenly there was this loud banging on the back door and window in the dining room. Everyone ignored it. Finally the flip-flop chick went and opened the door. And a guy and girl with headsets on came in and walked behind the counter. I have NO IDEA where the two of them had been all this time. The guy looked at me and yelled, “Didn’t you see me! Why didn’t you open the door? You know you saw me!” I explained to him that I was not the doorman and it was not my job to open doors for him. I was tired and needed to get back on the road so I just asked for my money back and everyone ignored me and disappeared to the back. The only guy who looked like he was even working was this kid at the drive-through. I explained to him that BOTH of my burgers had been cold and I just wanted my money back. He expressed disappointment in my experience and went to get the shift manager. She came up, asked me what I ordered…again I repeated my order and probably could have made up any order I wanted. She opened the drawer and gave me $18 and change back (even thought I had used my card at the kiosk). I just got out of there as fast as I could. Now I’m sitting in a McDonalds parking lot letting my burger and nuggets get cold because I needed to write out this complaint while it was still fresh in my mind. I’m sure you will agree that this situation was inexcusable on MANY levels. Several people working this shift need to be fired promptly. Their behavior was horrid, the service was horrible, and the way I was treated was pathetic. Again, I am NOT one to fil
Atmosphere: 1
Food: 1
Service: 1
Trish
Wendys inverness by Walmart is the cleanest, nicely decorated, . The food is on point, and the crew is always laughing and having great interaction with their customers.
Dietary restrictions: Will change gloves if allergies are an issue.
Kid-friendliness: They have a kids area
Wheelchair accessibility: Nice sized ramp outside, and bathroom is very roomy
Crappy service tonight and my order was wrong. I get it was a half hour before they close but no reason to give bad service. Just wanted a vanilla swirl. I ended up with chocolate. Wth! Tells us she doesn't have vanilla for 2 Jr. Frostys but make what was supposed to be a vanilla swirl a chocolate 1. Waste of time and money! Won't be coming back! She should have said the swirl would be chocolate.
$27 for 2 people is wild. The chicken sandwich was bone dry and very cold. The shake/specialty ice cream had barely any toppings. Fries were fresh though
Good food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger, Baconator, Jr Cheeseburger
Worst customer service experience in awhile. I walked in and they were very busy. I stood in line for almost 5 minutes without anyone acknowledging me of any kind at all. Not even eye contact or a smile from any of the staff, including the manager. I was on a road trip and extremely patient waiting to be helped. Finally the manger rung me up. She only took my order and did not say thank you for waiting. I watched her as she was short and had attitude with previous customers before me. When I got my order of fries they were lukewarm. As I walked away she was talking about what I ordered to the another employee. I kept my composure and left. I won't ever return to this store. Part of customer service is being nice to the customers even in stressful situations, like dinner time. I work in customer service and I understand the bad days. I think the managers name was Margaret. Except my receipt had another name listed.
Atmosphere: 2
Food: 1
Service: 1
Stood at the counter for 16 minutes, nobody even acknowledged I was there
A customer who was there after I came in got fed up and did a mobile order which he received meanwhile I (who was infront of him) still didn’t even have my order taken yet, absolutely horrible management and I ended up walking out without ever being acknowledged
Atmosphere: 1
Food: 1
Service: 1
They have the sweetest hard working people there! :)
Atmosphere: 5
Food: 5
Service: 5
Very slow! If you are in a rush to get somewhere don't stop here because you will be late.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Jr Bacon Cheeseburger, Fries, Son of Baconator, Baconator Fries
Just made a random pit stop here while on the road. These guys were blowing it out of the water at 1:00 in the afternoon during a very busy lunch rush. Props to the whole crew.
Atmosphere: 5
Food: 5
Service: 5
Maybe 3 customers total and a 20 minute wait for not so fresh food...
Atmosphere: 2
Food: 2
Service: 1
This Wendy's always has the best food !! Whatever you buy is fresh and hot and very tasty 😋!! But today I met a very kind and people oriented employee, she was at the drive up window and I had a question about the sauce on their new sandwich, so I didn't waste my money she recommended I taste the sauce before buying and I thought that was an amazing gesture 😀! I'm sorry I didn't get her name, but the new sandwich was AMAZING!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, Sandwich, Fries, Cheeseburger, Baked Potatoes, Mcmuffin, Cheese Fries, Wendy’S Baked Potatoes
Restaurantji Recommends
Was driving through and needed a quick break from our road trip back to Ft. Myers. Quick and easy, and tasted pretty fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Fries, Burger
Love the breakfast it's always fresh & the people are very friendly at this location.
Kid-friendliness: Very kid friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad
I have NEVER filed a complaint before in my LIFE. But this was just too unbelievable.
I am in the process of evacuating my home for hurricane Milton. I pulled off at the Bushnell 75 exit and went to the Wendy’s just off the interstate. I ordered at the kiosk (Dave’s double combo with unsweetened iced tea and a 10-piece order of chicken nuggets) picked up my order at the counter.
So far so good.
I wasn’t given a drink so I asked the guy for my iced tea. He put a cup on the counter and walked away. I had to wait for him to come back so I could tell him that the iced tea was behind the counter and not self serve in the dining room. I got my tea (which was sour from sitting too long) and just went to my car to eat before hitting the road again.
I ate a few bites of the outside of the burger and realized that the inside was cold… that was when I also noticed that they had forgotten my nuggets. I got out of my car and went to the door and it was locked…at 9:30 pm!
There was another guy waiting outside. He said he was the manager’s husband and they were getting gas next door. He just walked over to use the bathroom and found the doors locked as well! His wife was furious. She came over from the gas station and went in the back to open the door for us.
She asked who locked the doors and oddly enough no one knew. She went and checked the other door across the dining room and it was locked too! STILL a mystery to all of the workers. The manager opened the doors and left but I still had a frozen burger.
I explained and asked for a fresh burger and also explained that my nuggets weren’t in the bag. I wasn’t given a receipt so I had to repeat my order. The lady taking my order this time was wearing flip-flops. She asked what I had ordered and instead of looking back at the orders just keyed in whatever I said. The guy from before made the burger while “Flip-flop Chick” got the nuggets. She brought the burger and nuggets back and I asked her for a fresh order of fries because the first ones were at the bottom of the bag and cold.
There were no fries made so I now had to wait for fresh fries. While I waited I took a couple bites of my new burger and, sure enough, it was cold in the middle!!! I called to the guy at the grill and let him know and he yelled at me saying that I stood right there and ate the whole thing (guess he couldn’t count to two…bites).
Suddenly there was this loud banging on the back door and window in the dining room. Everyone ignored it.
Finally the flip-flop chick went and opened the door. And a guy and girl with headsets on came in and walked behind the counter. I have NO IDEA where the two of them had been all this time. The guy looked at me and yelled, “Didn’t you see me! Why didn’t you open the door? You know you saw me!”
I explained to him that I was not the doorman and it was not my job to open doors for him.
I was tired and needed to get back on the road so I just asked for my money back and everyone ignored me and disappeared to the back.
The only guy who looked like he was even working was this kid at the drive-through. I explained to him that BOTH of my burgers had been cold and I just wanted my money back. He expressed disappointment in my experience and went to get the shift manager. She came up, asked me what I ordered…again I repeated my order and probably could have made up any order I wanted. She opened the drawer and gave me $18 and change back (even thought I had used my card at the kiosk).
I just got out of there as fast as I could.
Now I’m sitting in a McDonalds parking lot letting my burger and nuggets get cold because I needed to write out this complaint while it was still fresh in my mind.
I’m sure you will agree that this situation was inexcusable on MANY levels. Several people working this shift need to be fired promptly. Their behavior was horrid, the service was horrible, and the way I was treated was pathetic.
Again, I am NOT one to fil
Atmosphere: 1
Food: 1
Service: 1
Wendys inverness by Walmart is the cleanest, nicely decorated, . The food is on point, and the crew is always laughing and having great interaction with their customers.
Dietary restrictions: Will change gloves if allergies are an issue.
Kid-friendliness: They have a kids area
Wheelchair accessibility: Nice sized ramp outside, and bathroom is very roomy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cobb Salad, Double Stack, Baked Potatoes
I had a Dave's Dbl it was hot and waited less then four min
Atmosphere: 5
Food: 5
Service: 5
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