This store is managed horribly. Explain to me why I order 1 ice cream cone at 8:45pm and wait at the 2nd window for 10+ minutes… I can literally see the ice cream maker. The ‘manager’ on 3/25 was seen goofing around with another employee. I can safely say this place lacks quality management on all levels. Been going to this location for years - I am never coming back. The incompetence here makes the drive to Del Prado worth it.
Atmosphere: 1
Food: 1
Service: 1
theresa cline
Waste of time. Don't even bother using the drive thru, it doesn't work correctly and manager doesn't care. Apparently, an automated voice of an employee (that doesn't work there) asks for your order. So you give it. And then...nothing. Nobody there, after you wait and wait. I was told by the manager that this person asking for your order, does NOT actually do anything. So you have to wait 5 minutes or more for a real employee to come on the speaker and then you have to give your order , again, to them! It's the craziest thing I've ever heard. Why wouldn't you just post a sign letting people know?? Yep, because they don't care enough to do that.
Atmosphere: 1
Food: 1
Service: 1
Travis Taylor
The young lady in drive thru did an awesome job. Now... I had a number 7 medium, wife had the classic wrap. Now my sandwich had toppings like they were there for a while not fresh sandwich. My French fries were dipped twice, I can tell I've worked in the burger King store before. The fries are old drop them again to warm them up. I'd see to fire someone every time they'd do that. The best part is my wife wanted no sauce and the young lady put it on the ticket no sauce on her wrap. There was a lot of sauce on her wrap. She spit it out. She's furious and after my fries I'm not happy either.
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: French Fries
Ice Sssscreamin Cape Coral
Don’t ever order through app useless. Had to wait 30 mnts to get my order
Atmosphere: 3
Food: 3
Service: 1
Kevin Lopera
Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
Penny’s Mom
I arrived at the call box and someone welcomed me and asked what I wanted to order. Before I was finished they cut me off and immediately started taking the order of the person in the other lane. I then sat at the call box, just sat there, and another car showed up in the other lane several minutes later and their order was immediately taken. I mentioned it to the woman who FINALLY came over the speaker to take my order and she was extremely rude. Told me she could take my order in line or I could go into the store. Unacceptable.
Atmosphere: 2
Food: 4
Service: 1
Anthony Mastrandrea
The reason for 1 star is the 40ish year old white lady with terrible hygiene, and an attitude to match. Literally threw my order at me and blatantly ignored me when I tried to verify the order was correct (she started spouting off incorrect items that weren’t even in the bag she threw at me). I don’t expect top tier service from a mass market food establishment, but this felt like a sick joke. If you want to see me return or anyone for that matter this employee should be promptly dismissed
Atmosphere: 1
Food: 5
Service: 1
Duane Dungan
1:30 p.m. Out of 12 tables, 3 were occupied and 9 needed cleaning. Had to go to counter to get numerous napkins to wipe our small table. Food was set on counter for me to pick up, bag with 2 drinks to carry to table. No tray. Returned again to ask for catsup. Three handful of packets on counter. Bun on Whopper not fresh, sandwich was mediocre. Easy to see why there were no many dine-in customers. Won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Brigitte Ross
Best Burger King I had in along time. Food was fresh. Staff was friendly. No long wait times.
I love Burger King yet the service & food was great/ Thomas went above and beyond to make sure I had my complicated order and was very polite and mannerful .
Food: 5
Service: 5
Chloe Gorski
The manager Tommy is a great guy. Does a great job running the place. My food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
D B
MANAGER RUDE AS THEY COME 800# ON LINE DOES NOT WORK WOULD LOVE TO GET AHOLD OF SOMEONE AT CORPORATE OFFICE PAID FOR EXTRA LET AND THAT'S WHAT I GOT ORDERED ORINGS TOO BUSY BEING RUDE TO GET THE ORDER RIGHT !! THIS FEMALE MANAGER SAID SHE HAD WORKED FOR THE COMPANY 15 YEARS THAT'S 15 YEARS OF RUDE SERVICE STILL NO 800 CUSTOMER SERVICE NUMBER THAT WORKS
Atmosphere: 1
Food: 1
Service: 1
Cristian Rodriguez
Rude, slow, and always something wrong with the food. No refund. I will stop eating at burger king
Atmosphere: 1
Food: 1
Service: 1
Elijah Sizemore
Inaccurate order and coffee was barely even room temperature. This location seems to really struggle with the concept of breakfast.
This store is managed horribly. Explain to me why I order 1 ice cream cone at 8:45pm and wait at the 2nd window for 10+ minutes… I can literally see the ice cream maker. The ‘manager’ on 3/25 was seen goofing around with another employee. I can safely say this place lacks quality management on all levels. Been going to this location for years - I am never coming back. The incompetence here makes the drive to Del Prado worth it.
Atmosphere: 1
Food: 1
Service: 1
Waste of time. Don't even bother using the drive thru, it doesn't work correctly and manager doesn't care.
Apparently, an automated voice of an employee (that doesn't work there) asks for your order. So you give it. And then...nothing. Nobody there, after you wait and wait. I was told by the manager that this person asking for your order, does NOT actually do anything. So you have to wait 5 minutes or more for a real employee to come on the speaker and then you have to give your order , again, to them! It's the craziest thing I've ever heard. Why wouldn't you just post a sign letting people know?? Yep, because they don't care enough to do that.
Atmosphere: 1
Food: 1
Service: 1
The young lady in drive thru did an awesome job. Now... I had a number 7 medium, wife had the classic wrap. Now my sandwich had toppings like they were there for a while not fresh sandwich. My French fries were dipped twice, I can tell I've worked in the burger King store before. The fries are old drop them again to warm them up. I'd see to fire someone every time they'd do that. The best part is my wife wanted no sauce and the young lady put it on the ticket no sauce on her wrap. There was a lot of sauce on her wrap. She spit it out. She's furious and after my fries I'm not happy either.
Atmosphere: 2
Food: 1
Service: 5
Recommended dishes: French Fries
Don’t ever order through app useless. Had to wait 30 mnts to get my order
Atmosphere: 3
Food: 3
Service: 1
Terrible customer service
Atmosphere: 1
Food: 1
Service: 1
I arrived at the call box and someone welcomed me and asked what I wanted to order. Before I was finished they cut me off and immediately started taking the order of the person in the other lane. I then sat at the call box, just sat there, and another car showed up in the other lane several minutes later and their order was immediately taken. I mentioned it to the woman who FINALLY came over the speaker to take my order and she was extremely rude. Told me she could take my order in line or I could go into the store. Unacceptable.
Atmosphere: 2
Food: 4
Service: 1
The reason for 1 star is the 40ish year old white lady with terrible hygiene, and an attitude to match. Literally threw my order at me and blatantly ignored me when I tried to verify the order was correct (she started spouting off incorrect items that weren’t even in the bag she threw at me). I don’t expect top tier service from a mass market food establishment, but this felt like a sick joke. If you want to see me return or anyone for that matter this employee should be promptly dismissed
Atmosphere: 1
Food: 5
Service: 1
1:30 p.m. Out of 12 tables, 3 were occupied and 9 needed cleaning. Had to go to counter to get numerous napkins to wipe our small table. Food was set on counter for me to pick up, bag with 2 drinks to carry to table. No tray. Returned again to ask for catsup. Three handful of packets on counter. Bun on Whopper not fresh, sandwich was mediocre. Easy to see why there were no many dine-in customers. Won’t be back.
Atmosphere: 1
Food: 2
Service: 1
Best Burger King I had in along time. Food was fresh. Staff was friendly. No long wait times.
Atmosphere: 5
Food: 5
Service: 5
Great service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Veggie Burger, Cheeseburger, Double Cheeseburger, Onion Ring, French Fries, Whopper Jr, Whopper, Hamburger
Restaurantji Recommends
I love Burger King yet the service & food was great/ Thomas went above and beyond to make sure I had my complicated order and was very polite and mannerful .
Food: 5
Service: 5
The manager Tommy is a great guy. Does a great job running the place. My food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper Jr
MANAGER RUDE AS THEY COME
800# ON LINE DOES NOT WORK WOULD LOVE TO GET AHOLD OF SOMEONE AT CORPORATE OFFICE PAID FOR EXTRA LET AND THAT'S WHAT I GOT ORDERED ORINGS TOO BUSY BEING RUDE TO GET THE ORDER RIGHT !! THIS FEMALE MANAGER SAID SHE HAD WORKED FOR THE COMPANY 15 YEARS
THAT'S 15 YEARS OF RUDE SERVICE
STILL NO 800 CUSTOMER SERVICE NUMBER THAT WORKS
Atmosphere: 1
Food: 1
Service: 1
Rude, slow, and always something wrong with the food. No refund. I will stop eating at burger king
Atmosphere: 1
Food: 1
Service: 1
Inaccurate order and coffee was barely even room temperature. This location seems to really struggle with the concept of breakfast.
Atmosphere: 1
Food: 1
Service: 1
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