“Final Update: Finally made it in. Service was excellent, getting our food was very speedy. The lady that needed to check her messages, seemed to be much more put together today. Great job Jeresy Mike's staff!
Update: A manager called me that same evening and I will be giving them the chance to make things right on thursday.
I'm pretty understanding that when you order ahead, your food still has a chance to not be ready. This evening was absolutely terrible. I placed an order at 7:14 and my food should have been done by 7:29pm. While sitting here, I have learned a lot about the staff. Regardless of how you feel, you shouldn't throw a bell pepper at someone. Also, to the staff that was on tonight, if you feel like you want to walk out and you all vote to do it, just call the manager so you can at least start issuing refunds to people. That way, they dont have to wait for you all to make your decision. You didn't commit to walking out, and i had to watch someone who ordered food at 7:47 get their food before me, and they also had food from the grill. Finally, at 7:55, my food was ready, and this older lady insisted she had to go and read a text message in the bathroom before bagging my food up. I had to call the restaurant in order to get my food bagged so that I could leave.
Usually, this place is pretty decent, but tonight was terrible. If someone reaches out to me, I will update my review.“
“I ordered a catering box only a couple hours ahead of time as a last minute meeting came up. The team working there was so nice and I felt like they actually cared about my business. Everything came out great! Thanks to the Jersey Mike's team for being so kind!“