We had a super disappointing experience at your restaurant today. Took my three daughters out for lunch and signed up for the five dollar off coupon on the rewards app. We hadn’t had the app before so we all made our accounts and the lady working at the St. Mary’s location in Winnipeg was named Heena I believe. She was super rude and she yelled at my daughter’s. She said that the coupon couldn’t be used today after I had use mine and my other daughter had tried to use hers. My daughter asked for cilantro on her burrito and the lady said very rudely can’t you see we don’t have any. Things do run out I understand but usually there’s more in the back and she didn’t even bother to go check. My daughter asked if she could have a couple extra olives, and the lady said that would cost more. I’ve been eating here for years and years and never have I ever been charged to ask for something extra if I want extra olives. The only thing I’m aware that cost more is guacamole. I asked her not to yell at my daughter, and she continued to yell at my daughter. I asked to speak to the manager and she said she was the manager owner. I don’t believe a manager owner would act this way because people will not be returning to your restaurant if they’re treated this poorly. Yelling at a child is absolutely unacceptable. I’ve been at this location many times and I’ve never had such a small burrito in my life. We ordered 4 of the 11.99 large beef burritos and they were smaller than the small size that I’ve had before. This lady working there should not be working at customer service. I asked her if she’s allowed to speak to customers like that and she continued to yell at my daughter for several minutes then she yelled at me. Then she got mad and walked away and went to the subway side of the restaurant while we stood there for 10 minutes waiting for her to come back so we could pay… Full price for the food that was supposed to be discounted because of the coupon. Her behavior was absolutely unacceptable. Especially after I told her not to yell at my daughter, and she continued to and then yell at me as well. Very disappointing experience.
Guy Pfanz
The fish taco was tough and cold
Oliver Rey
If I had to pick my favorite fast food place, this is definitely #1. Extremely clean, super nice staff, amazing custome service overall, they gave me exactly what I ordered, not like other places God forbid you ask for extra cheese, and they remove the one that already comes in it!! Lol.!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Burrito, Burrito Bowl, Fajitas, Classic Tacos, Make It a Salad, Rippin' Fish Tacos, Fish, Steak, Pick Your Chicken, Single Taco, Taco
Roylan Guerra
Special
Block Strike
The food always tastes amazing, sucks they arent more busy. Stop by for breakfast or lunch its worth
Atmosphere: 5
Food: 5
Service: 5
Yazid Anubtawi
Food was amazing, service was immaculate, highly recommend for you guys to give it a try. The 2 employees were very kind and respectful.
Atmosphere: 5
Food: 5
Service: 5
Brittany Leigh
Their “crispy” taco salad was anything but crispy… it was soggy… and their chicken was overly salted… biggest waste of 12$
Kira Brereton
One word: pathetic.
Over priced, tasteless, cold and genuinely terrible food. It had to have been the smallest burrito I’ve ever had in my life. The website says “vegetarian friendly” but that couldn’t be further from the truth. Vegetarian just means the absence of anything other than normal “toppings” which was also insanely limited. Paying the same amount of a steak burrito for literally a tiny bit of white rice, super watered down beans, old as hell lettuce and an insane amount of sauce is just insane. Do yourself a favour and steer clear.
This review is mainly for staff and management: step up and fix these problems, look at the reviews and you’ll see it happens a lot
We had a super disappointing experience at your restaurant today. Took my three daughters out for lunch and signed up for the five dollar off coupon on the rewards app. We hadn’t had the app before so we all made our accounts and the lady working at the St. Mary’s location in Winnipeg was named Heena I believe. She was super rude and she yelled at my daughter’s. She said that the coupon couldn’t be used today after I had use mine and my other daughter had tried to use hers. My daughter asked for cilantro on her burrito and the lady said very rudely can’t you see we don’t have any. Things do run out I understand but usually there’s more in the back and she didn’t even bother to go check. My daughter asked if she could have a couple extra olives, and the lady said that would cost more. I’ve been eating here for years and years and never have I ever been charged to ask for something extra if I want extra olives. The only thing I’m aware that cost more is guacamole. I asked her not to yell at my daughter, and she continued to yell at my daughter. I asked to speak to the manager and she said she was the manager owner. I don’t believe a manager owner would act this way because people will not be returning to your restaurant if they’re treated this poorly. Yelling at a child is absolutely unacceptable. I’ve been at this location many times and I’ve never had such a small burrito in my life. We ordered 4 of the 11.99 large beef burritos and they were smaller than the small size that I’ve had before. This lady working there should not be working at customer service. I asked her if she’s allowed to speak to customers like that and she continued to yell at my daughter for several minutes then she yelled at me. Then she got mad and walked away and went to the subway side of the restaurant while we stood there for 10 minutes waiting for her to come back so we could pay… Full price for the food that was supposed to be discounted because of the coupon. Her behavior was absolutely unacceptable. Especially after I told her not to yell at my daughter, and she continued to and then yell at me as well. Very disappointing experience.
The fish taco was tough and cold
If I had to pick my favorite fast food place, this is definitely #1. Extremely clean, super nice staff, amazing custome service overall, they gave me exactly what I ordered, not like other places God forbid you ask for extra cheese, and they remove the one that already comes in it!! Lol.!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Churro, Burrito, Burrito Bowl, Fajitas, Classic Tacos, Make It a Salad, Rippin' Fish Tacos, Fish, Steak, Pick Your Chicken, Single Taco, Taco
Special
The food always tastes amazing, sucks they arent more busy. Stop by for breakfast or lunch its worth
Atmosphere: 5
Food: 5
Service: 5
Food was amazing, service was immaculate, highly recommend for you guys to give it a try. The 2 employees were very kind and respectful.
Atmosphere: 5
Food: 5
Service: 5
Their “crispy” taco salad was anything but crispy… it was soggy… and their chicken was overly salted… biggest waste of 12$
One word: pathetic. Over priced, tasteless, cold and genuinely terrible food. It had to have been the smallest burrito I’ve ever had in my life. The website says “vegetarian friendly” but that couldn’t be further from the truth. Vegetarian just means the absence of anything other than normal “toppings” which was also insanely limited. Paying the same amount of a steak burrito for literally a tiny bit of white rice, super watered down beans, old as hell lettuce and an insane amount of sauce is just insane. Do yourself a favour and steer clear. This review is mainly for staff and management: step up and fix these problems, look at the reviews and you’ll see it happens a lot
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