Terrible service and experience. False wating time and employees are not customer friendly, and poorly dressed.
Atmosphere: 1
Food: 3
Service: 1
carmen rodriguez
I wasted time & money on my pizza š taste was horrible dry & itā didnāt looks fresh I would never buy pizza again from the papa John on 57th Ave !
Atmosphere: 3
Food: 1
Service: 2
Kendra
If I could put zero stars I would. My pizza was dropped by the driver and left on my porch without notice. Dubi (manager) was rude and unhelpful. Will be filing a complaint with better business bureau.
Service: 1
MEHMET CEMÄ°L BAYHAN
They're so slow
Atmosphere: 1
Food: 1
Service: 1
C. H. T.
Did an online order for pickup 12.2 and the order was ready when I arrived. I however had to wait for the manager to help make pizza before I could get my order. While waiting I just happened to look over at the manager only to see him using his hands with NO gloves to make the pizza. š¤¢Then when I finally got my order and checked it he said he accidentally made one of my pizza extra large. Of course I didn't mind that because I didn't pay anything extra but felt sick at the thought that he might have also made mine without gloves. I sent a feedback to headquarters the same day and requested to be contacted via email but no response yet.
Atmosphere: 3
Food: 2
Service: 3
Merlin San
Useless customer service
Service: 1
Quin
save your time and go somewhere else! They move too damn slow I'm sick of it
Service: 1
Stephen B
PJ's never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Amy Tenorio
Absolutely amazing service and workers! They were absolutely SLAMMED today (08/29/25) but they were able to stay cool,calm, and collected while being sweet and good with their service. Even though there were people coming in screaming and being terrible they were cordial and did everything they had to. I'm sure that due to being slammed they missed a small thing in my order, but they righted it IMMEDIATELY and were so amazing, sweet, and understanding. Loved their attitude and their work ethic. I hope that the manager/franchise owner recognizes who is working for and under them and compensate them accordingly. 10/10 recommended spot.
Atmosphere: 5
Food: 5
Service: 5
Wilberto Reyes-villanustre
i am leaving a review to bring it to this establishments attention how i was watching the manager Dubie i believe they told me his name was, handling and stretching the dough with rings on and a apple watch which the dough was getting on and that is absolutely disgusting. I am a jeweler and clean jewelry all the time and the amount of grime and bacteria that rings collect is astonishing. Please take those things off if you are prepping food for customers.
Best Service, friendly staff * Pizza n wings are always good
Atmosphere: 5
Food: 5
Service: 5
Leslie Osorio
I've been waiting for over 30 minutes for my food after the app has already stated the food was ready. This is not the first time this happens either here. This is about the 3rd time & they have everyone outside waiting on there food once the app has already said its ready.. Im not ordering from here again. Plus the environment is not too pleasant.
Atmosphere: 1
Food: 3
Service: 1
Nancy D
I ordered for delivery. Almost an hour went by I looked and it says delivered. Still didn't get my pizza. It is now way over an 1:15 hr still no pizza. I called without asking my order number they told it's on its way! Waited on the phone for 5 min. To be told just that without verification. I don't want to eat at 8pm...I ordered around diner time to have it for diner! And paying almost $40 for a pizza and rolls to have to put it in the microwave is BS!! I will never order there again!! Done with Papa John's
bebe85 t
Trying to get ahold of someone to assist us in canceling a recent order placed online via the app. We accidentally ordered our delivery to the wrong address, and it was noticed as soon as the confirmation email was sent.
We immediately called the store and were on hold for over 15 minutes, only to have someone at the store answer the phone and hang up. We called again to have the order cancelled as soon as possible and were on hold again for over 25 minutes!!!
We tried to contact another store near our address, and the person on the phone immediately said there was nothing she could do. She did not even offer to have me speak to a manager.
Iāve tried to connect with them over the link provided and kept getting an error message when trying to speak to a customer representative.
We basically just lost the money we spent to order our dinner !!! Thanks, Papa Johnās.
Richard Sees
So I order a 30 min later order arrived the pizza was cold I added a complaint to the store and nothing Long ago I delivered for the other pizza place they made it right but how can a non Spanish person complain in Miami ?
Terrible service and experience. False wating time and employees are not customer friendly, and poorly dressed.
Atmosphere: 1
Food: 3
Service: 1
I wasted time & money on my pizza š taste was horrible dry & itā didnāt looks fresh I would never buy pizza again from the papa John on 57th Ave !
Atmosphere: 3
Food: 1
Service: 2
If I could put zero stars I would. My pizza was dropped by the driver and left on my porch without notice. Dubi (manager) was rude and unhelpful. Will be filing a complaint with better business bureau.
Service: 1
They're so slow
Atmosphere: 1
Food: 1
Service: 1
Did an online order for pickup 12.2 and the order was ready when I arrived. I however had to wait for the manager to help make pizza before I could get my order. While waiting I just happened to look over at the manager only to see him using his hands with NO gloves to make the pizza. š¤¢Then when I finally got my order and checked it he said he accidentally made one of my pizza extra large. Of course I didn't mind that because I didn't pay anything extra but felt sick at the thought that he might have also made mine without gloves. I sent a feedback to headquarters the same day and requested to be contacted via email but no response yet.
Atmosphere: 3
Food: 2
Service: 3
Useless customer service
Service: 1
save your time and go somewhere else! They move too damn slow I'm sick of it
Service: 1
PJ's never disappoints!
Atmosphere: 5
Food: 5
Service: 5
Absolutely amazing service and workers! They were absolutely SLAMMED today (08/29/25) but they were able to stay cool,calm, and collected while being sweet and good with their service. Even though there were people coming in screaming and being terrible they were cordial and did everything they had to. I'm sure that due to being slammed they missed a small thing in my order, but they righted it IMMEDIATELY and were so amazing, sweet, and understanding. Loved their attitude and their work ethic. I hope that the manager/franchise owner recognizes who is working for and under them and compensate them accordingly. 10/10 recommended spot.
Atmosphere: 5
Food: 5
Service: 5
i am leaving a review to bring it to this establishments attention how i was watching the manager Dubie i believe they told me his name was, handling and stretching the dough with rings on and a apple watch which the dough was getting on and that is absolutely disgusting. I am a jeweler and clean jewelry all the time and the amount of grime and bacteria that rings collect is astonishing. Please take those things off if you are prepping food for customers.
Restaurantji Recommends
Best Service, friendly staff * Pizza n wings are always good
Atmosphere: 5
Food: 5
Service: 5
I've been waiting for over 30 minutes for my food after the app has already stated the food was ready. This is not the first time this happens either here. This is about the 3rd time & they have everyone outside waiting on there food once the app has already said its ready.. Im not ordering from here again. Plus the environment is not too pleasant.
Atmosphere: 1
Food: 3
Service: 1
I ordered for delivery. Almost an hour went by I looked and it says delivered. Still didn't get my pizza. It is now way over an 1:15 hr still no pizza. I called without asking my order number they told it's on its way! Waited on the phone for 5 min. To be told just that without verification. I don't want to eat at 8pm...I ordered around diner time to have it for diner! And paying almost $40 for a pizza and rolls to have to put it in the microwave is BS!! I will never order there again!! Done with Papa John's
Trying to get ahold of someone to assist us in canceling a recent order placed online via the app. We accidentally ordered our delivery to the wrong address, and it was noticed as soon as the confirmation email was sent.
We immediately called the store and were on hold for over 15 minutes, only to have someone at the store answer the phone and hang up. We called again to have the order cancelled as soon as possible and were on hold again for over 25 minutes!!!
We tried to contact another store near our address, and the person on the phone immediately said there was nothing she could do. She did not even offer to have me speak to a manager.
Iāve tried to connect with them over the link provided and kept getting an error message when trying to speak to a customer representative.
We basically just lost the money we spent to order our dinner !!! Thanks, Papa Johnās.
So I order a 30 min later order arrived the pizza was cold I added a complaint to the store and nothing Long ago I delivered for the other pizza place they made it right but how can a non Spanish person complain in Miami ?
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