Trying to get ahold of someone to assist us in canceling a recent order placed online via the app. We accidentally ordered our delivery to the wrong address, and it was noticed as soon as the confirmation email was sent.
We immediately called the store and were on hold for over 15 minutes, only to have someone at the store answer the phone and hang up. We called again to have the order cancelled as soon as possible and were on hold again for over 25 minutes!!!
We tried to contact another store near our address, and the person on the phone immediately said there was nothing she could do. She did not even offer to have me speak to a manager.
I’ve tried to connect with them over the link provided and kept getting an error message when trying to speak to a customer representative.
We basically just lost the money we spent to order our dinner !!! Thanks, Papa John’s.
Richard Sees
So I order a 30 min later order arrived the pizza was cold I added a complaint to the store and nothing Long ago I delivered for the other pizza place they made it right but how can a non Spanish person complain in Miami ?
Anny T
Got wings and pizza and the wings were horrible. Tasted old and spoiled. Thought it was maybe because I wasn’t in the mood for it but stored it and the next day, it tasted the same- horrible. Idk if it’s the buffalo sauce that’s not good or what. Definitely won’t be ordering back from there.
Gaby Moradel
Fast and good food
Mark Gordon
I ordered 2 pizzas for delivery and breadsticks i only received 1 pizza and breadsticks then i called trying to correct the problem manager had a nasty attitude then i asked for a refund for the cheese pizza and i never received it and the manager sat on the phone acting like he refunded my money which he didn't till this day i never receive my refund for there mistake stay away from this papa johns..Also the driver took about 2hours to even deliver my order because he said he delivered it to the wrong address smh yall services is trash...
Jenny Ortiz
Horrible experiences! I placed an order at 6:32pm to be exact it is now 8:26pm and I still have not received my order. I called the to see if the will be providing me a refund or a compensation due to the fact that is wayyyy past my delivery time. After calling and speaking to the “so called manager” he was not an understandable person. He was debating with me on the phone back and fourth. Which it is to show you he has no customer service experience. Mind you Papa John policy does state clearly of they’re late a compensation show be provided. I will never order from here again nor do I recommend anyone to order from this place. HORRIBLE!!!!!!!
Sonya Page
Very disappointed that i placed an order and a hr later called to get a status to be told my pizza was delivered by leaving it in front of my house on a car which i cant verify because my pizza was not in front of my house. I actually had someone waiting in front so we wouldnt miss the delivery . I suggest either start taking pictures or making people sign so you can confirm delivery. This will not happen to me ever again.
danielle sions
I received an unbaked brownie !!!! I called the store many times no one picks up
Fernando Guillen
Pizza was half cheese and half vegetable , but we took whole pizza was vegetables
Elias Darrazi
What is this black stuff on the crust papa John’s and on the tomato as well? That’s foul.
Excellent place to eat a good pizza and enjoy with the family! (I recommend it to 💯!
Atmosphere: 5
Food: 5
Service: 5
Ubaldo Duque
They don't even deserve an opinion!
Chanel Hurst
ordered 2 hours ago… still haven’t received it and tried calling and was on hold for almost 20 minutes, never got a hold of anyone
Atmosphere: 1
Food: 1
Service: 1
Modupeola Adetona
I called at 6 :30 pm on the 5th September 2024 . The associate that answered the call was very rude. She was in the middle of taking my order and someone came in, she asked me to hold for over 10 minutes and I could hear there chi chatting. I hung up called she answered and put the music on. I hung up called again and asked why she treated me that way she answered if I couldn’t wait and hung up on me. I called again to ask for a manager she said she was the manager and hung up again. Really is this how you lose your customers based on their accents? Worst customer service ever ruined my day.
Dion Gerow
The parking at this place is horrible 😔. The surroundings are horrific. People nearby laying on the grounds near the storefront 😠
Trying to get ahold of someone to assist us in canceling a recent order placed online via the app. We accidentally ordered our delivery to the wrong address, and it was noticed as soon as the confirmation email was sent.
We immediately called the store and were on hold for over 15 minutes, only to have someone at the store answer the phone and hang up. We called again to have the order cancelled as soon as possible and were on hold again for over 25 minutes!!!
We tried to contact another store near our address, and the person on the phone immediately said there was nothing she could do. She did not even offer to have me speak to a manager.
I’ve tried to connect with them over the link provided and kept getting an error message when trying to speak to a customer representative.
We basically just lost the money we spent to order our dinner !!! Thanks, Papa John’s.
So I order a 30 min later order arrived the pizza was cold I added a complaint to the store and nothing Long ago I delivered for the other pizza place they made it right but how can a non Spanish person complain in Miami ?
Got wings and pizza and the wings were horrible. Tasted old and spoiled. Thought it was maybe because I wasn’t in the mood for it but stored it and the next day, it tasted the same- horrible. Idk if it’s the buffalo sauce that’s not good or what. Definitely won’t be ordering back from there.
Fast and good food
I ordered 2 pizzas for delivery and breadsticks i only received 1 pizza and breadsticks then i called trying to correct the problem manager had a nasty attitude then i asked for a refund for the cheese pizza and i never received it and the manager sat on the phone acting like he refunded my money which he didn't till this day i never receive my refund for there mistake stay away from this papa johns..Also the driver took about 2hours to even deliver my order because he said he delivered it to the wrong address smh yall services is trash...
Horrible experiences! I placed an order at 6:32pm to be exact it is now 8:26pm and I still have not received my order. I called the to see if the will be providing me a refund or a compensation due to the fact that is wayyyy past my delivery time. After calling and speaking to the “so called manager” he was not an understandable person. He was debating with me on the phone back and fourth. Which it is to show you he has no customer service experience. Mind you Papa John policy does state clearly of they’re late a compensation show be provided. I will never order from here again nor do I recommend anyone to order from this place. HORRIBLE!!!!!!!
Very disappointed that i placed an order and a hr later called to get a status to be told my pizza was delivered by leaving it in front of my house on a car which i cant verify because my pizza was not in front of my house. I actually had someone waiting in front so we wouldnt miss the delivery . I suggest either start taking pictures or making people sign so you can confirm delivery. This will not happen to me ever again.
I received an unbaked brownie !!!! I called the store many times no one picks up
Pizza was half cheese and half vegetable , but we took whole pizza was vegetables
What is this black stuff on the crust papa John’s and on the tomato as well? That’s foul.
Restaurantji Recommends
Excellent place to eat a good pizza and enjoy with the family! (I recommend it to 💯!
Atmosphere: 5
Food: 5
Service: 5
They don't even deserve an opinion!
ordered 2 hours ago… still haven’t received it and tried calling and was on hold for almost 20 minutes, never got a hold of anyone
Atmosphere: 1
Food: 1
Service: 1
I called at 6 :30 pm on the 5th September 2024 . The associate that answered the call was very rude. She was in the middle of taking my order and someone came in, she asked me to hold for over 10 minutes and I could hear there chi chatting. I hung up called she answered and put the music on. I hung up called again and asked why she treated me that way she answered if I couldn’t wait and hung up on me. I called again to ask for a manager she said she was the manager and hung up again. Really is this how you lose your customers based on their accents? Worst customer service ever ruined my day.
The parking at this place is horrible 😔. The surroundings are horrific. People nearby laying on the grounds near the storefront 😠
Atmosphere: 1
Food: 2
Service: 2
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