Please give this man a raise Daniel. It’s hard to find hard-working people and you have a hard worker here. I just felt bad because there was two people on staff and you had a long line. This is not the first time this is actually for the last few five years, I’ve lived around the area same service. You have good people that work, but they can only afford to have two people at this location, which is ridiculous because this location of Casselberry makes money this location of a Burger King makes money, so why not invest in the people
Atmosphere: 1
Food: 4
Service: 1
Selfdreamers Host Jalina
I don't know what happen but our smiles turn down when served by the guy that seemed like he doesn't wanna be there. Thanks for bad memories for my kids.
Atmosphere: 1
Food: 1
Service: 1
Fledrick
Slowest burger king of all time. Waste of time
Bxnni
They’ll stare right at you and not say anything when waiting at the counter. Then they’ll get your order wrong repeatedly.
Atmosphere: 1
Food: 3
Service: 2
Jamie Osorio
Went to the drive-through around 10 PM last night and then everything went smooth. There was no customers really didn’t have no wait time. He told me to go to the front to deliver my food and then when I got my food I just asked if there is any ketchup that he might have left in the bag..I know I didn’t ask, but sometimes they just leave it in there for courtesy. You know ..he immediately says I didn’t ask for it with an attitude mumbles something under his breath and walks away.when he come backs I apologize to him telling him that I’m sorry for making him walk back. He gives me a dirty look drops to ketchup in my hand with an attitude and walks Away..never had no awful customer service like that from any Burger King and I expect better from the Casselberry location.
Atmosphere: 1
Food: 4
Service: 1
Naomi RL
I see Nathan probably once every other week. He always has the food nice and fresh and always make sure there’s 2 sweet and sour sauces in the bag. He’s a 10 out of 10 great employee.
Atmosphere: 5
Food: 5
Service: 5
Thomas
The hours say they close at 12am but when I went there front door was locked at 10pm I walk to drive to try and order they simply ignored me like I was a ghost and waited til a car came to order even as I stared outside the window they didn’t look my way …then told me they only take cars but it made feel like I been profiled or something just wanted BK ended up walking back home …IG if you don’t have a car they treat you as a ghost.
Atmosphere: 1
Food: 1
Service: 1
T
The manager Isaiah was great. Food was excellent and service was wonderful!
Atmosphere: 5
Food: 5
Service: 5
Michael Nikollaj
Staff was super nice and helpful
Atmosphere: 5
Food: 5
Service: 5
Iris Maldonado
11/08/25 @ 7:50 pm at Burger King by lake Howell branch & 436 there was two young ladies aprox 35yrs old . One of them started to Argue very aggressively with the front desk clerk and cursing at her. staff clerk tried to ignore her. client kept cursing at her non stop although she stayed busy doing her work to see if client would calm down. Finally client continue arguing ;staff got frustrated and answered back the same way. During all this happening. Clients kept coming in and out leaving due to that endless cursing back & forth and disrespect for each other and at everyone. My spouse witness the staff in the back not showing up to the help calm down things with the verbally abusive client & clerk. but stared. This store needs a strong manager with the right skills to deal with difficult people and stand for his staff & cop security to put people in place correctly and respect each other or bring charges to people behaving like ..... No one stood up to do the right thing or call the police. That one young lady was rude with no concern or respect for others. This place needs renovation or staff, service, rules and a manager with the right skills to run it right.
Daniel is the reason we keep coming back to this Burger King. For a decade now, we’ve felt the changes in management and the ups and downs that come with it.
Daniel is a shining example of consistency, kindness, and true customer care.
Even when the restaurant seems short-staffed or busy, the team continues to manage with grace—always offering a smile and excellent service. It’s not easy to maintain that level of professionalism under pressure, but they do it well, and Daniel leads by example every time.
Thank you, Daniel, and the entire team, for making every visit a positive one. Your dedication does not go unnoticed.
Atmosphere: 3
Food: 4
Service: 4
Melissa Andrade
I have been to this location a few times since I live nearby and have always had great service from the employees (it’s usually a drive thru situation for me) but have noticed that they seem to be understaffed a lot. Ariana who assisted me at the drive thru was very kind and did an amazing job of keeping things moving as best as she could while being short handed! She deserves praise along with the staff she was working with at this time! I have no complaints about the service from the other times I have been here BUT management needs to do better and hire more employees as to not overwork the ones they already have! Please be kind to the ones who are showing up to work!
Food: 5
Service: 4
K T
Waited nearly 30 minutes for my sandwich, whichwasn'ta special order at 3pm. Finally asked for a refund a left.
Service: 1
Ansley Derousha
Awesome people! They gave me pup cups for my dogs too! Thank u! ❤️
Atmosphere: 5
Food: 5
Service: 5
JD Hwy_101
I used to work at BK in the 70s so I know the drill. Hot, well made Whopper, hot onion rings and fast service!
Please give this man a raise Daniel. It’s hard to find hard-working people and you have a hard worker here. I just felt bad because there was two people on staff and you had a long line. This is not the first time this is actually for the last few five years, I’ve lived around the area same service. You have good people that work, but they can only afford to have two people at this location, which is ridiculous because this location of Casselberry makes money this location of a Burger King makes money, so why not invest in the people
Atmosphere: 1
Food: 4
Service: 1
I don't know what happen but our smiles turn down when served by the guy that seemed like he doesn't wanna be there. Thanks for bad memories for my kids.
Atmosphere: 1
Food: 1
Service: 1
Slowest burger king of all time. Waste of time
They’ll stare right at you and not say anything when waiting at the counter. Then they’ll get your order wrong repeatedly.
Atmosphere: 1
Food: 3
Service: 2
Went to the drive-through around 10 PM last night and then everything went smooth. There was no customers really didn’t have no wait time. He told me to go to the front to deliver my food and then when I got my food I just asked if there is any ketchup that he might have left in the bag..I know I didn’t ask, but sometimes they just leave it in there for courtesy. You know ..he immediately says I didn’t ask for it with an attitude mumbles something under his breath and walks away.when he come backs I apologize to him telling him that I’m sorry for making him walk back. He gives me a dirty look drops to ketchup in my hand with an attitude and walks Away..never had no awful customer service like that from any Burger King and I expect better from the Casselberry location.
Atmosphere: 1
Food: 4
Service: 1
I see Nathan probably once every other week. He always has the food nice and fresh and always make sure there’s 2 sweet and sour sauces in the bag. He’s a 10 out of 10 great employee.
Atmosphere: 5
Food: 5
Service: 5
The hours say they close at 12am but when I went there front door was locked at 10pm I walk to drive to try and order they simply ignored me like I was a ghost and waited til a car came to order even as I stared outside the window they didn’t look my way …then told me they only take cars but it made feel like I been profiled or something just wanted BK ended up walking back home …IG if you don’t have a car they treat you as a ghost.
Atmosphere: 1
Food: 1
Service: 1
The manager Isaiah was great. Food was excellent and service was wonderful!
Atmosphere: 5
Food: 5
Service: 5
Staff was super nice and helpful
Atmosphere: 5
Food: 5
Service: 5
11/08/25 @ 7:50 pm at Burger King by lake Howell branch & 436 there was two young ladies aprox 35yrs old . One of them started to Argue very aggressively with the front desk clerk and cursing at her. staff clerk tried to ignore her. client kept cursing at her non stop although she stayed busy doing her work to see if client would calm down. Finally client continue arguing ;staff got frustrated and answered back the same way. During all this happening. Clients kept coming in and out leaving due to that endless cursing back & forth and disrespect for each other and at everyone. My spouse witness the staff in the back not showing up to the help calm down things with the verbally abusive client & clerk. but stared. This store needs a strong manager with the right skills to deal with difficult people and stand for his staff & cop security to put people in place correctly and respect each other or bring charges to people behaving like ..... No one stood up to do the right thing or call the police. That one young lady was rude with no concern or respect for others. This place needs renovation or staff, service, rules and a manager with the right skills to run it right.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Daniel is the reason we keep coming back to this Burger King. For a decade now, we’ve felt the changes in management and the ups and downs that come with it.
Daniel is a shining example of consistency, kindness, and true customer care.
Even when the restaurant seems short-staffed or busy, the team continues to manage with grace—always offering a smile and excellent service. It’s not easy to maintain that level of professionalism under pressure, but they do it well, and Daniel leads by example every time.
Thank you, Daniel, and the entire team, for making every visit a positive one. Your dedication does not go unnoticed.
Atmosphere: 3
Food: 4
Service: 4
I have been to this location a few times since I live nearby and have always had great service from the employees (it’s usually a drive thru situation for me) but have noticed that they seem to be understaffed a lot. Ariana who assisted me at the drive thru was very kind and did an amazing job of keeping things moving as best as she could while being short handed! She deserves praise along with the staff she was working with at this time! I have no complaints about the service from the other times I have been here BUT management needs to do better and hire more employees as to not overwork the ones they already have! Please be kind to the ones who are showing up to work!
Food: 5
Service: 4
Waited nearly 30 minutes for my sandwich, whichwasn'ta special order at 3pm. Finally asked for a refund a left.
Service: 1
Awesome people! They gave me pup cups for my dogs too! Thank u! ❤️
Atmosphere: 5
Food: 5
Service: 5
I used to work at BK in the 70s so I know the drill. Hot, well made Whopper, hot onion rings and fast service!
Atmosphere: 5
Food: 5
Service: 5
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