Chipotle Mexican Grill

I travel frequently throughout the East Coast, and this is the first Chipotle location that was unwilling to substitute the kids’ meal tacos with rice. I explained that I’ve gotten this substitution at other Chipotle locations before, but the manager responded that it was not permitted. The interaction felt dismissive and unnecessarily confrontational for such a simple request.

The food was delicious, but the energy of the visit shifted after that exchange, which took away from the overall experience.

Atmosphere: 5

Food: 5

Service: 1

I have no idea what’s going on in this Chipotle. Every time we come, everything is so disgusting and nasty. It feels like the workers don’t even want to be there. The girl that was preparing the food was so lost, and every five seconds she would turn to ask what we were requesting. Idk if she actually spoke any English. Then my boyfriend kindly asks for fresh rice on a different bowl after they started his bowl because the rice they had was very low and it looked old and nasty. The girl didn’t understand anything he said, and she asked another girl that was at the register; then both of them seemed lost and kind of annoyed at his request. They immediately tell him it’s going to be extra. My boyfriend says that it’s okay, and then they proceed to just put one scoop of the new rice on top of the old rice. Like, bro, are you joking? Then they ran out of everything in the line, the girl was lost, we asked for queso, and there was no queso. We waited around 20 minutes for the stupid queso, and everyone else was being helped while nobody even acknowledged us. After the 20 minutes I go to the counter to ask her about the queso, and she just tells my boyfriend it’s going to be this amount and hands him the queso, not even sorry or something. Very disappointed. I don’t think we’re ever going back to this place again.

Atmosphere: 1

Food: 1

Service: 1

I like this Chipotle location. Best time to go is around 7-8pm in my opinion. They aren't stingy with the meat portions like other Chipotle locations I've been to.

Atmosphere: 4

Food: 5

Service: 5

Today was a great day to eat here. Thanks guys, well done.

Atmosphere: 5

Food: 5

Service: 5

Beware! 3 people in line and took 20 min. Ignored.

Unknowing the restaurant closed at 8 on New Years Eve we placed an order. When we arrived at the store they wouldn't open the door for us. Why take orders if you can't fulfill them? I reached out to customer support and they hung up. So they took our money and no food. Why is it no one cares anymore?

Food: 1

Service: 1

It was egregiously slow and the workers did not seem to have initiative. Only one employee was really working, the rest were stagnant.

Atmosphere: 1

Food: 2

Service: 1

No food available at 9:49pm. Rude employees looking for clienta fo leave. No effort to cook anything.

Atmosphere: 1

Food: 1

Service: 1

After waiting 20 min they say they dont have guacamole carne asada and veggies but they close at 11 when its 8 o clock. How is this place still opened.

Atmosphere: 4

Food: 3

Service: 1

Portions are very small , Rice is not fully cooked and they are out of grilled Veggies.

Atmosphere: 2

Food: 2

Service: 1

Had half the ingredients and kind of soda missing but charged the same. They do not accomadate your preferences either. For example premix celantro with everything including rice eventhough 15% of humanity cant eat it. I would not go to another Chipotle not here or anywhere.

Very quick and friendly service. Food was excellent, would definitely recommend.

Atmosphere: 5

Food: 5

Service: 5

Its incredible the time mydelf and a whole line of costumers had to wait to get food, starting by how the employees where more worried on how many hours the had to work and disccussing it in front of a whole line of clients instead of serving the food and doing their job , basically carry put service is not selling their food , they made me wait 10 min because the chips the had where for online orders only, its ridiculous how the employees work and think , also the cook when asked for more riced dropped a pot in disbelive like if he was asked for a miracle , the drive thru ordes lady was horrible at service treating people bad , also the other one working there was horrible qith therir service
AVOID THIS CHIPOTLE AT ALL COST

Atmosphere: 1

Food: 1

Service: 1

Your sign says now open until 11PM, however, everything is closed at 916.... Your employees locked the door and wouldn't even look at us

Atmosphere: 1

Service: 1

They don’t open on time. Have to leave because they were not open at 10:45 like the schedule says they are.

Atmosphere: 5

Food: 4

Service: 1