Einstein Bros. Bagels

Wife's favorite little secret.

I love Einstein Bagels. However, this is the second time I came to this location in a row. The food is great! The heavy set lady in the morning, seems bothered to take an order. If I have questions or make a change, she lets out a huge sigh.. like it’s an issue. She asked if I was a reward member on the first day, when I said idk.. she didn’t even bother to check. Today, same attitude, bothered to answer questions… when she asked if I was a reward member, I said I wasn’t sure.. she was going to just move on… I asked her, could we check( she should’ve took the initiative the 1st time to check). Someone really needs to train her in customer service, and how to deal with customers. Learn how to communicate effectively, to help the customer vs coming off bothered.

Atmosphere: 5

Food: 5

Service: 3

Amy and her team are the best!!! Thank you for your help today!!!

Favorite thing to get is the Texas Brisket Egg Sandwich.

Atmosphere: 5

Food: 5

Service: 5

I work for a local Largo company and often on Thursdays we will cater breakfast for the staff. We all love Einstein Bagels for breakfast. The location off of East Bay and 19 is especially fantastic.

I often call them at 6am and ask for 15-20 breakfast bagel sandwiches by 7:30am and they get it done for me.
Early on the manager noticed that I would call in with this order and I think she made note to help me out. She knows me now and gets it done. I do this breakfast several times a month but its often last minute and they always make it happen for me.
There was one employee that went the extra mile and set me up with a number I could txt the night before to help make sure that they got the order in and done for me. Don't think this is normal protocol but I really appreciated the help. Thanks Kelly!

My company is in the service industry as well and so I think its important to call out a branch or company that does go the extra mile to service their customers, regular customers or not.
Einstein bagels are the same at any location you go to, but when one location services you better than the next you tend to go to that one to give them the business.
This branch is not the closest to my home or work but they were the ones that could get the order done when I needed it and so they earned the large order I place every other weeks sometimes.

Thanks to the team :)

Atmosphere: 5

Food: 5

Service: 5

Nobody greeted me. I walked in and had to start the day. 4 people moment moving with a sense of urgency. I waiting on a door dash. I cold coffee and 1 egg sandwich. The bagels smell burnt whe you walk in and the service sucks. Tip: DO BETTER

Atmosphere: 2

Service: 1

Love Kiely sorry if I misspelled your name she so nice . I think the young man not sure I think his name is Ryan beautiful attitude. Also the lady with blond short hair awesome personality. As to the lady with black shirt and dark blond hair nasty attitude.She needs some training from your younger associates. Like the ones I mentioned above ,they should change her .is not good for the environment. I love the lady the opens in the morning ,heavier set she is lovely.

Atmosphere: 3

Food: 3

Service: 4

I would give this location a higher rating but the last three times I've ordered food from here, either through Uber eats or by going through the drive thru the staff have managed to mess my order up each time by either forgetting the cold brew I ordered or not including the strawberry cream cheese tub I ordered (like today).

Or if I tell them I want my bagels sliced and toasted with a TUB of cream cheese so I can spread it myself they instead give me three bagels with cream cheese already on them and have the audacity to say I needed to pay for a tub of cream cheese which is what I specified and WANTED to pay for in the first place!

Definitely am not happy with how my orders keep turning out from this store.

Coming back to mark this review again after ordering breakfast again today and the staff again forgot my tub of cream cheese I'm coming back to mark the service down from a 2 to a 1. The food is fine but the staff is absolutely atrocious if they can't manage to properly fill a 4 item order into one bag.

Food: 4

Service: 1

Really good, but I feel like the staff needs to be educated more on gluten free options. They responded, we don't have any. That is clearly not the case. They serve eggs, bacon, cheese, cream cheese; all gluten free. I wish that I could eat gluten. I love it, but I have celiac disease and I have lost that opportunity. A little training would increase sales. Also one of the eagles was burnt so bad that it was black on top and they still served it. Other employees were helpful, but overall a good experience.

Atmosphere: 5

Food: 4

Service: 3

Store won't:
- Accept a $50 on a $20 order.

I won't:
- Be back.

Service: 1

Great service and great food! Special shoutout to Kelly for always going above and beyond for our company!

Super friendly and helpful this morning. Toasted my bagel to perfection! The only recommendation would be to have stevia as a sweetener option.

Great O J. Bagels the best I can find here

I always enjoy Einstein bagels. I think they're tasty and their shmears are terrific. At this particular location, the food was good as always. However, I felt like they slightly under-toasted their bagels and the place felt a bit dingy. Carpets seemed ready for cleaning and the coffee station begged to be tended to.

I always enjoy Einstein bagels. I think they're tasty and their shmears are terrific. At this particular location, the food was good as always. However, I felt like they slightly under-toasted their bagels and the place felt a bit dingy. Carpets seemed ready for cleaning and the coffee station begged to be tended to.