I wasn’t feeling well about 2 1/2 weeks I had the flu and last year I was sick I went to Panera got the chicken Fontega panini w the chicken noodle soup which always makes me feel better 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Noodle
Michael Ferrand (SBKMIKE)
Dear Panera Bread Customer Service,
I am writing to express my frustration with a recent experience I had at your location on November 25, 2024. I ordered a Take 2 meal online through my Panera Bread account, with the target ready time set for 2:22 PM EDT. I made sure to give myself a few extra minutes for arrival, and arrived at 2:17 PM to pick up my order.
Upon arrival, I noticed another customer (who I believe was a DoorDash delivery driver) waiting for his order as well. We both patiently waited while the cashier, who I later learned was the manager, struggled to process a single customer at the register. After about 15 minutes, we both raised our hands and politely indicated that we were next in line.
However, the manager responded by saying she would prioritize the paying customers first, and proceeded to take another order from a group that had just walked in, even though our food had been sitting on the prep counter in the back the entire time, rapidly cooling down. Despite our repeated attempts to get her attention, she refused to assist us.
This lack of attention and poor customer service is a clear example of inadequate training and a disregard for the customers waiting for their orders. After a long wait, I was about to grab the food myself when another associate came over and handed us our cold meal. We arrived at 2:17 PM, and didn’t leave until after 2:45 PM, spending nearly half an hour just waiting for someone to give us the food that had been sitting out in the back.
This experience was deeply disappointing, and I believe the manager in question should either be retrained or reassigned to a position more suited to their skills. I expect a prompt resolution to this issue, and I hope Panera Bread takes steps to ensure that this kind of poor service does not happen again.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 3
Service: 1
Cheryl Currier
So upset ….. my turkey and cheddar sandwich has NO TURKEY in it … only cheese lettuce tomatoes and onion … no acceptable … I tried calling the manager but no answer
David Werner
Everything's great except I hate being asked to tip when I'm ordering at the counter and even have to pick up my own food. This is terrible policy
Atmosphere: 4
Food: 5
Service: 5
steven mead
Good food at affordable prices. Clean restaurant and great staff.
Atmosphere: 5
Food: 5
Service: 5
Justine Nguyen
Kursti was awesome, 10/10 customer service!!! Give that girl a raise
Bagels are not that good. More like bagel shaped bread
Atmosphere: 4
Food: 3
Service: 5
Virginia Copeland
Love this place.
Atmosphere: 5
Food: 5
Service: 5
K T
The cashier was friendly and efficient. The food was delicious and was ready quickly. The dining area was pretty clean, but could have used a walk-through. The soda machine did not have any CO2 and there weren't any lemons or butter packs on ice; which some locations have.
I would recommend dining here, probably during slower times of the day.
Atmosphere: 4
Food: 5
Service: 4
R Clayton
Kind of Rude.
Chestnut
Staff need more training on how to properly put together sandwiches and fill salad bowls which are filled maybe half way. Paying as much as the prices are now for food at Panera and getting a thrown together sandwich with almost no additional ingredients is unacceptable. Please train your staff better or get better management. This is repeatedly happening and completely disappointing. Doesn’t matter if it’s take out or dine in.
Tables are not clean most times. Coffee pots empty and coffee not hot at all.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: Bagel
Very little soup in bowl with the match 2 choice. Baguettes are getting smaller as are sandwiches.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Panera is always a win! Love the creamy chicken and wild rice soup. Daughter loves the broccoli and cheese soup.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Cheese, Broccoli Cheddar Soup
I wasn’t feeling well about 2 1/2 weeks I had the flu and last year I was sick I went to Panera got the chicken Fontega panini w the chicken noodle soup which always makes me feel better 10/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Noodle
Dear Panera Bread Customer Service,
I am writing to express my frustration with a recent experience I had at your location on November 25, 2024. I ordered a Take 2 meal online through my Panera Bread account, with the target ready time set for 2:22 PM EDT. I made sure to give myself a few extra minutes for arrival, and arrived at 2:17 PM to pick up my order.
Upon arrival, I noticed another customer (who I believe was a DoorDash delivery driver) waiting for his order as well. We both patiently waited while the cashier, who I later learned was the manager, struggled to process a single customer at the register. After about 15 minutes, we both raised our hands and politely indicated that we were next in line.
However, the manager responded by saying she would prioritize the paying customers first, and proceeded to take another order from a group that had just walked in, even though our food had been sitting on the prep counter in the back the entire time, rapidly cooling down. Despite our repeated attempts to get her attention, she refused to assist us.
This lack of attention and poor customer service is a clear example of inadequate training and a disregard for the customers waiting for their orders. After a long wait, I was about to grab the food myself when another associate came over and handed us our cold meal. We arrived at 2:17 PM, and didn’t leave until after 2:45 PM, spending nearly half an hour just waiting for someone to give us the food that had been sitting out in the back.
This experience was deeply disappointing, and I believe the manager in question should either be retrained or reassigned to a position more suited to their skills. I expect a prompt resolution to this issue, and I hope Panera Bread takes steps to ensure that this kind of poor service does not happen again.
Thank you for your attention to this matter.
Atmosphere: 1
Food: 3
Service: 1
So upset ….. my turkey and cheddar sandwich has NO TURKEY in it … only cheese lettuce tomatoes and onion … no acceptable … I tried calling the manager but no answer
Everything's great except I hate being asked to tip when I'm ordering at the counter and even have to pick up my own food. This is terrible policy
Atmosphere: 4
Food: 5
Service: 5
Good food at affordable prices. Clean restaurant and great staff.
Atmosphere: 5
Food: 5
Service: 5
Kursti was awesome, 10/10 customer service!!! Give that girl a raise
Atmosphere: 5
Food: 5
Service: 5
Great experience
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bagels are not that good. More like bagel shaped bread
Atmosphere: 4
Food: 3
Service: 5
Love this place.
Atmosphere: 5
Food: 5
Service: 5
The cashier was friendly and efficient. The food was delicious and was ready quickly. The dining area was pretty clean, but could have used a walk-through. The soda machine did not have any CO2 and there weren't any lemons or butter packs on ice; which some locations have.
I would recommend dining here, probably during slower times of the day.
Atmosphere: 4
Food: 5
Service: 4
Kind of Rude.
Staff need more training on how to properly put together sandwiches and fill salad bowls which are filled maybe half way. Paying as much as the prices are now for food at Panera and getting a thrown together sandwich with almost no additional ingredients is unacceptable. Please train your staff better or get better management. This is repeatedly happening and completely disappointing. Doesn’t matter if it’s take out or dine in.
Atmosphere: 4
Food: 2
Service: 5
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