I eat Tropical Smoothie a lot and have my regular menu items. Yesterday was my first time visiting this one in Countryside Mall and I must say the only one I’ve been to that has had horrible tasting food and smoothie. Neither were made correctly and it was evident by the only two employees working (both teenagers) that they had no clue how to make any of the items. It took awhile for them to make my smoothie due to them having to refer back to even what was in it and being confused. Even longer to make my Buffalo Chicken wrap! When I got my wrap immediately I knew something was wrong. It was HOT and flattened to where I didn’t think anything was even in the wrap. I was right because there wasn’t much. Barely any chicken, the lettuce and cheese were so hot it wilted and runny. It fell apart as soon as I opened it up. Took it back to them to let them see and advise it was not made correctly and show them barely anything in my $10 wrap!!! I got nothing but a confused stare. Then the employee tried to explain they just come like that but I know better. I asked for the manager and he completely ignored my request, then offered to remake it. I’m reasonable so I said could you please. 10 mins later I get the exact same wrap and pressed even longer than the first one the wrapping that it was in had steam coming off it. I was very disappointed and just threw it away. It was clear the young employees didn’t know much or care but even more disturbing is they clearly weren’t properly trained and left to tend the store alone.
Food: 1
Service: 1
A T
Spent $10 and waited over 15 minutes for one burrito when I was the only person there, no one else came up to order and at least 3 employees were there and it ended up tasting horrible, only good thing I can say is the counter is probably really clean cause the one kid wiped it 3-4 times in the time I was there
Atmosphere: 1
Food: 1
Service: 1
jlguzman1018 Guzmán Carrascal
Excellent
Danny McElroy
Poorly made smoothies. I’m editing this post to remove my complaint about how long it took to make them. Things happen. But my constant and consistent frustration with this location in the mall and almost every single tropical smoothie is how poorly made the smoothies are. When you go to a location that does it right, it blows you away and you’re like, woah, they are supposed to taste this good??? I think it’s a leadership issue.
Dre Otero
Night time crew is lazy
Gregory St George
Awesome smoothies. Can’t get enough
Aaron schmorr
I’ve been going here regularly for a while and the quality of service and item menus has consistently improved from what it used to be, keep it up yall
Leland Jackson
Love coming to this location great crew and a wonderful manager friendly with a great attitude will be coming back with some friends of mine
Chase Fresh
I love this place. Always stop by when I’m in the mall.
RR
We were looking for a place to have a good smoothie and found one in the food court of countryside Mall. Clearly popular as it had the largest line and my wife and I were able to have our Acai Berry and Triple Berry Oats with 24 ounces of liquids on a hot day.
This place is terrible. There are 2 guys that know how to make drinks everyone else really struggles. They add things I have asked them to leave out due to allergies and don't put the things that are supposed to be in the drink. I usually get a stomach ache and just throw my drink out if the guys aren't here. It's worth the drive to go to the tarpon location or even the one on Hillsboro by Home Depot.
Greg St George
Excellent food. Excellent smoothies. Little bit of a wait but I think that’s because they need more people. Totally worth it.
Jason
Absolutely do not eat here. This place should be closed down and have an intensive inspection done. Just gross.
Cameron Taylor
Absolutely do not eat here. This place should be closed down and have an intensive inspection done. Just gross.
Michelle M.
Ordered 6 smoothies, they tasted like nothing & no color to them. Manager refused to refund our money said they will fire her & explained that the maker of our order did not use the correct amount of ingredients... how is this now my problem? We tried it again a month later but the worker preparing our order did not wash his hands & was vaping while making my kids drinks. I also had a gift card that they refused to take stating the don't take them & charged the full amount onto my debit card instead. I emailed corp office to voice my concern & someone named Danielle returned my call. She said the manager was correct she could be fired (they have cameras) if she replaced all the drinks she admitted to making incorrectly... what??? But then said she has no way to verify if worker was indeed smoking while making food... didn't she jus say they had cameras? Offered no resolution, she could not care less about the smoking & told me to dispute with my bank "what did I want her to do about it?" So basically I do not recommend for many reasons Tropical Smoothie inside Countryside Mall.
I eat Tropical Smoothie a lot and have my regular menu items. Yesterday was my first time visiting this one in Countryside Mall and I must say the only one I’ve been to that has had horrible tasting food and smoothie. Neither were made correctly and it was evident by the only two employees working (both teenagers) that they had no clue how to make any of the items. It took awhile for them to make my smoothie due to them having to refer back to even what was in it and being confused. Even longer to make my Buffalo Chicken wrap! When I got my wrap immediately I knew something was wrong. It was HOT and flattened to where I didn’t think anything was even in the wrap. I was right because there wasn’t much. Barely any chicken, the lettuce and cheese were so hot it wilted and runny. It fell apart as soon as I opened it up. Took it back to them to let them see and advise it was not made correctly and show them barely anything in my $10 wrap!!! I got nothing but a confused stare. Then the employee tried to explain they just come like that but I know better. I asked for the manager and he completely ignored my request, then offered to remake it. I’m reasonable so I said could you please. 10 mins later I get the exact same wrap and pressed even longer than the first one the wrapping that it was in had steam coming off it. I was very disappointed and just threw it away. It was clear the young employees didn’t know much or care but even more disturbing is they clearly weren’t properly trained and left to tend the store alone.
Food: 1
Service: 1
Spent $10 and waited over 15 minutes for one burrito when I was the only person there, no one else came up to order and at least 3 employees were there and it ended up tasting horrible, only good thing I can say is the counter is probably really clean cause the one kid wiped it 3-4 times in the time I was there
Atmosphere: 1
Food: 1
Service: 1
Excellent
Poorly made smoothies. I’m editing this post to remove my complaint about how long it took to make them. Things happen. But my constant and consistent frustration with this location in the mall and almost every single tropical smoothie is how poorly made the smoothies are. When you go to a location that does it right, it blows you away and you’re like, woah, they are supposed to taste this good??? I think it’s a leadership issue.
Night time crew is lazy
Awesome smoothies. Can’t get enough
I’ve been going here regularly for a while and the quality of service and item menus has consistently improved from what it used to be, keep it up yall
Love coming to this location great crew and a wonderful manager friendly with a great attitude will be coming back with some friends of mine
I love this place. Always stop by when I’m in the mall.
We were looking for a place to have a good smoothie and found one in the food court of countryside Mall. Clearly popular as it had the largest line and my wife and I were able to have our Acai Berry and Triple Berry Oats with 24 ounces of liquids on a hot day.
Restaurantji Recommends
This place is terrible. There are 2 guys that know how to make drinks everyone else really struggles. They add things I have asked them to leave out due to allergies and don't put the things that are supposed to be in the drink. I usually get a stomach ache and just throw my drink out if the guys aren't here. It's worth the drive to go to the tarpon location or even the one on Hillsboro by Home Depot.
Excellent food. Excellent smoothies. Little bit of a wait but I think that’s because they need more people. Totally worth it.
Absolutely do not eat here. This place should be closed down and have an intensive inspection done. Just gross.
Absolutely do not eat here. This place should be closed down and have an intensive inspection done. Just gross.
Ordered 6 smoothies, they tasted like nothing & no color to them. Manager refused to refund our money said they will fire her & explained that the maker of our order did not use the correct amount of ingredients... how is this now my problem? We tried it again a month later but the worker preparing our order did not wash his hands & was vaping while making my kids drinks. I also had a gift card that they refused to take stating the don't take them & charged the full amount onto my debit card instead. I emailed corp office to voice my concern & someone named Danielle returned my call. She said the manager was correct she could be fired (they have cameras) if she replaced all the drinks she admitted to making incorrectly... what??? But then said she has no way to verify if worker was indeed smoking while making food... didn't she jus say they had cameras? Offered no resolution, she could not care less about the smoking & told me to dispute with my bank "what did I want her to do about it?" So basically I do not recommend for many reasons Tropical Smoothie inside Countryside Mall.