The last few times I've been there I've had my order done wrong. When I mention anything the people working there get attitude and they also try to get you to tip them before you even have your order.
I won't be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
David Duke
This location seriously needs to step it up.
Samantha Ochoa
Ordered a bacon and cheese croissant with no egg, got a croissant with egg and a hint of bacon, no cheese. And no receipt so I have no way to thank the exemplary employee at the window đ
Atmosphere: 1
Food: 1
Service: 1
Rochelle Anvik
Not even worth one star. I waited in the drive thru for 10 minutes with not even one car moving. I proceeded to then go inside to hopefully move things along. I was wrong. I waited in line for 20 minutes due to the cashier having no idea how to take peopleâs orders in front of me. When it was finally my turn, a manager came out, took over the register and proceeded to refund a customer due to their unpleasant experience. So I waited even longer. Then when it was in fact my turn, the manager left and the woman that was originally at the register started to mop the floors completely ignoring me. I exclaimed âHello! Is anyone going to take my order!?â She looked at me confused and came over to the register. After taking my order she then left and went into the back room and wasnât at all going to make my simple hot coffee with cream. Thatâs it. The one and only guy in the drive thru noticed how I was still standing there not being served and asked what I ordered so that he could make it for me. Absolutely HORRIFIC customer service and experience!!
Caroline Ward
12/14/25
I am submitting this review while my party is still waiting for a refund due to an extremely disappointing experience.
Our first issue occurred at the register. The cashier appeared confused while taking a simple order consisting of three coffees, one berry drink, three sandwiches, and one wrap.
The pumpkin spice latte was completely unacceptable it tasted watered down and unpleasant. The drink had to be remade three times by an associate who had just been cleaning the floor, raising serious concerns about cross-contamination and food safety.
After more than 10 minutes of waiting, the food preparer asked us what we were waiting for, indicating a clear lack of communication and organization. Additionally, the employee preparing the food had her hair fully down to her back, hanging freely around the food preparation area, which is unsanitary.
To make matters worse, the staff attempted to prepare a bacon, egg, and cheese bagel in the same preparation space despite being informed that members of my party do not eat pork. There appeared to be no effort to prevent cross-contamination.
Overall, the service was deplorable and fell far below basic standards of cleanliness, organization, and customer care. This establishment has kids managing the business with no leadership on shift! Irresponsible!!
Atmosphere: 1
Food: 1
Service: 1
Mia S.
If I could give a 0 I would. Today was worse than usual, only two employees and I got my mobile order 40mins after placing the order, I waiting 20 of those mins in the store. I understand if theyâre just running behind but the reason became obvious as I stood there. The two employees, one of them the manager, were distracted chatting about their weddings, court dates, etc. So frustrating to wait there with other customers, while they just let us start to pile up. Do not recommend. Retraining for the manager is a must. And they over toasted my egg and cheese croissant. I wasnât gonna wait another 20min for them to redo it
Atmosphere: 1
Food: 1
Service: 1
Adolfo Concha
Zero. Unable to prepare my order correctly. Very rude when I asked to correct my order. I got my money back and. Walked sean
Brenda Lichter
They advertise starry and they never for months have it so if theyâre not gonna carry a product, they shouldnât advertise that they do
Atmosphere: 4
Food: 4
Service: 4
Meme W
They always have some amazing looking donuts and this time they have outdone themselves. They have a new bakers choice donut that tastes exactly like banana pudding! I have only found it at this location.
Atmosphere: 5
Food: 5
Service: 5
Kristi Brenneman
Even when youâre busy itâs important to have customer service and at least ACKNOWLEDGE that they (the customer) are there. I stood at the counter this morning for 10 min (no exaggeration) while being completely ignored by the 3 workers inside (730am shift) when I was finally acknowledged it was a âwhat do you want?â No hello. No thanks for waiting. If it hadnât been for my 9 year olds excitement over getting the donut she earned I would have walked out. Worst experience Iâve had at a Dunkin (and he got the donut wrong). Management needs to retrain that staff with some customer service skills. A simple hello goes a long way!!
Blueberry muffin was great! The coffee tasted like it was burned or had been sitting on the burner too long. Staff were polite.
Food: 5
Arlin and Pat B.
Donât go to this DD if you want to sit in the dining area. The music is so loud, the people at the register canât even hear what you want to order!!!
Sonnya
I dont care what anyone says, this is the BEST dunkin in Clermont. They are always well stocked with donuts (especially my favorite, the French Crueller), pastries and food items and I have never had a bad coffee here. The staff are beyond amazing, very nice and patient and everytime I have come in they are cleaning. Whether its the sitting area or behind the counter, they do their best to keep the place clean.
Atmosphere: 5
Food: 5
Service: 5
Vania Colina
I was very happy to see all the American Flags displayed at this store. The food was great and the staff as well.
Atmosphere: 5
Food: 5
Service: 5
Corey Palermo
Multiple times I have stopped at this restaurant for breakfast. On my way to work every single time. My food is burnt not sure why but it is this past go around. I ordered a sandwich and hash brown. Had to pull up and wait at least 10 minutes for my sandwich That was burnt and I didnât even receive a hash brown. This store is sorry and I do not recommend visiting it
The last few times I've been there I've had my order done wrong. When I mention anything the people working there get attitude and they also try to get you to tip them before you even have your order.
I won't be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
This location seriously needs to step it up.
Ordered a bacon and cheese croissant with no egg, got a croissant with egg and a hint of bacon, no cheese. And no receipt so I have no way to thank the exemplary employee at the window đ
Atmosphere: 1
Food: 1
Service: 1
Not even worth one star. I waited in the drive thru for 10 minutes with not even one car moving. I proceeded to then go inside to hopefully move things along. I was wrong. I waited in line for 20 minutes due to the cashier having no idea how to take peopleâs orders in front of me. When it was finally my turn, a manager came out, took over the register and proceeded to refund a customer due to their unpleasant experience. So I waited even longer. Then when it was in fact my turn, the manager left and the woman that was originally at the register started to mop the floors completely ignoring me. I exclaimed âHello! Is anyone going to take my order!?â She looked at me confused and came over to the register. After taking my order she then left and went into the back room and wasnât at all going to make my simple hot coffee with cream. Thatâs it. The one and only guy in the drive thru noticed how I was still standing there not being served and asked what I ordered so that he could make it for me. Absolutely HORRIFIC customer service and experience!!
12/14/25
I am submitting this review while my party is still waiting for a refund due to an extremely disappointing experience.
Our first issue occurred at the register. The cashier appeared confused while taking a simple order consisting of three coffees, one berry drink, three sandwiches, and one wrap.
The pumpkin spice latte was completely unacceptable it tasted watered down and unpleasant. The drink had to be remade three times by an associate who had just been cleaning the floor, raising serious concerns about cross-contamination and food safety.
After more than 10 minutes of waiting, the food preparer asked us what we were waiting for, indicating a clear lack of communication and organization. Additionally, the employee preparing the food had her hair fully down to her back, hanging freely around the food preparation area, which is unsanitary.
To make matters worse, the staff attempted to prepare a bacon, egg, and cheese bagel in the same preparation space despite being informed that members of my party do not eat pork. There appeared to be no effort to prevent cross-contamination.
Overall, the service was deplorable and fell far below basic standards of cleanliness, organization, and customer care. This establishment has kids managing the business with no leadership on shift! Irresponsible!!
Atmosphere: 1
Food: 1
Service: 1
If I could give a 0 I would. Today was worse than usual, only two employees and I got my mobile order 40mins after placing the order, I waiting 20 of those mins in the store. I understand if theyâre just running behind but the reason became obvious as I stood there. The two employees, one of them the manager, were distracted chatting about their weddings, court dates, etc. So frustrating to wait there with other customers, while they just let us start to pile up. Do not recommend. Retraining for the manager is a must. And they over toasted my egg and cheese croissant. I wasnât gonna wait another 20min for them to redo it
Atmosphere: 1
Food: 1
Service: 1
Zero. Unable to prepare my order correctly. Very rude when I asked to correct my order. I got my money back and. Walked sean
They advertise starry and they never for months have it so if theyâre not gonna carry a product, they shouldnât advertise that they do
Atmosphere: 4
Food: 4
Service: 4
They always have some amazing looking donuts and this time they have outdone themselves. They have a new bakers choice donut that tastes exactly like banana pudding! I have only found it at this location.
Atmosphere: 5
Food: 5
Service: 5
Even when youâre busy itâs important to have customer service and at least ACKNOWLEDGE that they (the customer) are there. I stood at the counter this morning for 10 min (no exaggeration) while being completely ignored by the 3 workers inside (730am shift) when I was finally acknowledged it was a âwhat do you want?â No hello. No thanks for waiting. If it hadnât been for my 9 year olds excitement over getting the donut she earned I would have walked out. Worst experience Iâve had at a Dunkin (and he got the donut wrong). Management needs to retrain that staff with some customer service skills. A simple hello goes a long way!!
Service: 1
Restaurantji Recommends
Blueberry muffin was great! The coffee tasted like it was burned or had been sitting on the burner too long. Staff were polite.
Food: 5
Donât go to this DD if you want to sit in the dining area. The music is so loud, the people at the register canât even hear what you want to order!!!
I dont care what anyone says, this is the BEST dunkin in Clermont. They are always well stocked with donuts (especially my favorite, the French Crueller), pastries and food items and I have never had a bad coffee here.
The staff are beyond amazing, very nice and patient and everytime I have come in they are cleaning. Whether its the sitting area or behind the counter, they do their best to keep the place clean.
Atmosphere: 5
Food: 5
Service: 5
I was very happy to see all the American Flags displayed at this store. The food was great and the staff as well.
Atmosphere: 5
Food: 5
Service: 5
Multiple times I have stopped at this restaurant for breakfast. On my way to work every single time. My food is burnt not sure why but it is this past go around. I ordered a sandwich and hash brown. Had to pull up and wait at least 10 minutes for my sandwich That was burnt and I didnât even receive a hash brown. This store is sorry and I do not recommend visiting it
Atmosphere: 1
Food: 1
Service: 1
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