Service is horrible and coffee is so inconsistent, they pretty much throw the items in your car. No hello. No thank you. No bye. Scary part is that it looked like the female at the window today was a “manager.”
Atmosphere: 1
Food: 1
Service: 1
alyssa alicea
I’ve tried so many times to give this dunkin another shot. I’m left disappointed every time. The coffee isn’t ever made right. The snackin bacon is not ever cooked. I’m always rushed out of the drive thru. It sucks because this is the closest one to me. Do better.
Atmosphere: 2
Food: 2
Service: 2
Ms. Harley
For 2 employees in there and absolutely no customers ALL the tables should be clean. Yet there wasn't 1 clean. The women's bathroom the door doesn't lock and was out of hand soap. My drink wasn't made properly AT ALL and paying such high price $7.16 for 1 drink you would think that it would be made exactly how it is ordered. I didn't make any changes to mine, it is a standard menu drink. Triple Frozen triple mocha coffee and there was nothing triple about the mocha and she completely forgot to put the cocoa powder on it and I had to ask for it. Absolutely shameful! Do better! Y'all should reimburse me!
Atmosphere: 1
Food: 2
Service: 4
Luke Waelder Fun in the Sun
It's okay the donuts come in Frozen yes the donuts are frozen all I have to do is dip them in the chocolate and the rest of the icing whatever happened to Dunkin donuts just be real food now Frozen their donuts a garbage
Food: 1
Service: 5
Taiama Ferreira
Great and fresh the service is great too.
Atmosphere: 5
Food: 5
Service: 5
K G
Went in the store, it was empty, people work in there look like they don’t want to be here, probably the manager need to pay them or monitor their actions, also all the tables were dirty. I had to clean my own table. I was surprised because she was sitting down and there was nobody in the store and it looks like there was nobody for a while.
Atmosphere: 1
Food: 5
Service: 2
Rachel Acosta
One of the worst customer experiences I have ever had at any Dunkin location. I visited this store at 17330 Old Highway 50, Clermont, FL 34711, and waited over 35 minutes on Saturday, November 1st (11:45am-12:20pm) in the drive-thru while employees ignored customers. Each car sat for nearly 10 minutes at the speaker without a greeting, and I watched more than a dozen cars drive away in frustration because the line was not moving. When I finally reached the speaker, I had to speak first because no one acknowledged me. I ordered an iced latte with sweet cold foam, but they were out, so I asked for cinnamon powder instead. At the window, the employee named Amanda was silent, rude, and completely unprofessional. She never greeted me or apologized for the long wait or asked if I had everything. When I noticed my drink was missing the cinnamon and asked about it, i had to wait longer for her to come back o the window to acknowledge me. Then her response was, “Dunkalattes don’t come with cinnamon.” After I explained that I had added it as an extra, she looked irritated, took my drink, and poured an excessive amount of cinnamon powder into it, which seemed a little spiteful & thus making it undrinkable. The staff showed zero urgency or respect for customers. There’s clearly not a manager there. I think they would prefer no customers - which is exactly what was happening. Everyone just kept driving away because they didn’t want to help us. This store lost many customers today because of poor service and careless employees. Management should take action.
You can't just put espresso in an iced coffee and sell it as a cold brew! I literally left another location for that reason to come to this one
Tony Direnzo
It's Dunkin you can't go wrong with coffee and donuts
Atmosphere: 4
Food: 5
Service: 4
Adam Davis (Adam Q Davis)
They do not care. Store was ready to close at 730pm when they are supposed to be open until 9. Not trying again
Atmosphere: 1
Food: 1
Service: 1
Laura Jordan
This was our 3rd time trying this specific location. The first time they said they were doing a store cleaning. The second time they said they were out (of several different items b/c we felt they were lying.) The 3rd time-this time, they simply said, “oh we just don’t got em right now.” When we asked when they would, the answer was, “oh, like tomorrow.” We asked when they closed-9pm. It is 7:50pm. Just really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Charles Connelly-Candelario
Wow. That was extra special. Extra specially bad. Stood there forever and was ignored. Finally Samantha walked up and started at me. I said hello? Tried to order, hardly had any donuts to choose from and no medium cups. Didn’t have espresso. Couldn’t do anything that we wanted. Left frustrated, unhappy and sad. It sucks when something is this close to where you live and you have to drive 15 minutes away to get decent service.
Service is horrible and coffee is so inconsistent, they pretty much throw the items in your car. No hello. No thank you. No bye. Scary part is that it looked like the female at the window today was a “manager.”
Atmosphere: 1
Food: 1
Service: 1
I’ve tried so many times to give this dunkin another shot. I’m left disappointed every time. The coffee isn’t ever made right. The snackin bacon is not ever cooked. I’m always rushed out of the drive thru. It sucks because this is the closest one to me. Do better.
Atmosphere: 2
Food: 2
Service: 2
For 2 employees in there and absolutely no customers ALL the tables should be clean. Yet there wasn't 1 clean. The women's bathroom the door doesn't lock and was out of hand soap. My drink wasn't made properly AT ALL and paying such high price $7.16 for 1 drink you would think that it would be made exactly how it is ordered. I didn't make any changes to mine, it is a standard menu drink. Triple Frozen triple mocha coffee and there was nothing triple about the mocha and she completely forgot to put the cocoa powder on it and I had to ask for it. Absolutely shameful! Do better! Y'all should reimburse me!
Atmosphere: 1
Food: 2
Service: 4
It's okay the donuts come in Frozen yes the donuts are frozen all I have to do is dip them in the chocolate and the rest of the icing whatever happened to Dunkin donuts just be real food now Frozen their donuts a garbage
Food: 1
Service: 5
Great and fresh the service is great too.
Atmosphere: 5
Food: 5
Service: 5
Went in the store, it was empty, people work in there look like they don’t want to be here, probably the manager need to pay them or monitor their actions, also all the tables were dirty. I had to clean my own table. I was surprised because she was sitting down and there was nobody in the store and it looks like there was nobody for a while.
Atmosphere: 1
Food: 5
Service: 2
One of the worst customer experiences I have ever had at any Dunkin location. I visited this store at 17330 Old Highway 50, Clermont, FL 34711, and waited over 35 minutes on Saturday, November 1st (11:45am-12:20pm) in the drive-thru while employees ignored customers. Each car sat for nearly 10 minutes at the speaker without a greeting, and I watched more than a dozen cars drive away in frustration because the line was not moving. When I finally reached the speaker, I had to speak first because no one acknowledged me. I ordered an iced latte with sweet cold foam, but they were out, so I asked for cinnamon powder instead.
At the window, the employee named Amanda was silent, rude, and completely unprofessional. She never greeted me or apologized for the long wait or asked if I had everything. When I noticed my drink was missing the cinnamon and asked about it, i had to wait longer for her to come back o the window to acknowledge me. Then her response was, “Dunkalattes don’t come with cinnamon.” After I explained that I had added it as an extra, she looked irritated, took my drink, and poured an excessive amount of cinnamon powder into it, which seemed a little spiteful & thus making it undrinkable.
The staff showed zero urgency or respect for customers. There’s clearly not a manager there. I think they would prefer no customers - which is exactly what was happening. Everyone just kept driving away because they didn’t want to help us. This store lost many customers today because of poor service and careless employees. Management should take action.
Atmosphere: 1
Food: 3
Service: 1
Service was terrible and drink was sub par.
Food: 1
Service: 1
Always quick and friendly!
Atmosphere: 5
Food: 5
Service: 5
Quick and efficient.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You can't just put espresso in an iced coffee and sell it as a cold brew! I literally left another location for that reason to come to this one
It's Dunkin you can't go wrong with coffee and donuts
Atmosphere: 4
Food: 5
Service: 4
They do not care. Store was ready to close at 730pm when they are supposed to be open until 9. Not trying again
Atmosphere: 1
Food: 1
Service: 1
This was our 3rd time trying this specific location. The first time they said they were doing a store cleaning. The second time they said they were out (of several different items b/c we felt they were lying.) The 3rd time-this time, they simply said, “oh we just don’t got em right now.” When we asked when they would, the answer was, “oh, like tomorrow.” We asked when they closed-9pm. It is 7:50pm. Just really disappointing.
Atmosphere: 1
Food: 1
Service: 1
Wow. That was extra special. Extra specially bad. Stood there forever and was ignored. Finally Samantha walked up and started at me. I said hello? Tried to order, hardly had any donuts to choose from and no medium cups. Didn’t have espresso. Couldn’t do anything that we wanted. Left frustrated, unhappy and sad. It sucks when something is this close to where you live and you have to drive 15 minutes away to get decent service.
Atmosphere: 1
Food: 1
Service: 1
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