I went today to pick up my order and they had a sign up saying they had to close. There were two workers inside and I was able to speak to one. She didn’t say why it was closed, but said they will be cancelling everyone’s order. I wish they would’ve sent a notification before having me drive and all the other customers that stopped by.
Sean Garrow
Went to pick up a sandwich that I ordered online as part of a promotion. When I got there the owner said they were closed because they had no running water. She came out again and said they were closed because they had no Internet. Then she came out yet again and said they had a water leak. And then after that came out and said again, they had no Internet. When I questioned which it was she replied “I don’t have to answer your questions“ she told me to just leave. Jimmy John’s should take away her franchise license.
Atmosphere: 1
Food: 1
Service: 1
Chris F
Shady Business Practices & Terrible Customer Service To start this off. I didn’t even know about the free sandwich until I got there. I was just getting my lunch. If I could give zero stars, I would. I just had one of the worst customer service experiences at this Jimmy John’s. The owner came outside multiple times with conflicting excuses—first claiming they had no running water, then saying they had no Internet to another person, and later mentioning a water leak. Another person she said she had no internet and he replied you told another person no water. She said well yeah that too I don’t need to answer any questions. When customers tried to ask questions, she ignored them and walked away.
A gentleman nearby called her out, saying she was just shutting down to avoid honoring a free sandwich promo since they had around 80 orders to fulfill. And honestly, it sure seemed that way. The restaurant is in a strip mall, and every other business had both water and Internet.
One of the employees was outside taking customers’ names to supposedly cancel their orders once the Internet came back. But then the owner stormed out, grabbed the employee arm , and dragged her inside, telling her to get to work—despite the fact that they were closed. When I pointed this out, she ignored me, went inside, yelled at the employee saying theirs nothing we need to do, and locked the door.
To make it worse, another frustrated customer had already called corporate, and they confirmed that since the orders had been placed, the promo wouldn’t be honored—even if they canceled. So basically, they shut down to avoid giving away free sandwiches, and customers got screwed over.
Absolutely ridiculous. Shady business practices, rude ownership, and an overall awful experience. Avoid this location
Service: 1
Tina Sala
If I could leave, no stars at all, I would! Today was the promotional small toasted sub for free. We scheduled and went to pick up our sub and there was a sign on the door saying they’re closed for an emergency. The store manager came out and she said there was no Internet, then she came out again and said there’s no water. She also complained that they had a back order of 80 subs that she needed to cancel. They’re in a strip mall so it’s hard to believe there’s no Internet or water since all the upper businesses are operating They just don’t wanna give out a free sub and that’s fine but we were buying other stuff !
Food: 1
Service: 1
Nikki Larr
Love the sandwiches and the service was great
Atmosphere: 5
Food: 5
Service: 5
P Taylor
How am I only 14 minutes away but they don't deliver! They need to expand their range some. I live between two Jimmy John's and neither one delivers.
R. Knight
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey & Bacon, Turkey Breast
Stephanie Jasiak
My family and I spent the day at Epcot and ordered on the app as we were leaving not realizing the store closed at 7pm. Staff called to notify me that the store was closing but they would wait for us to arrive. Greeted by extremely friendly staff who were very helpful. Our sandwiches were delicious and so fresh. Were we live the Jimmy John’s doesn’t cut the 15in sandwiches. Not only did they split the 15 in sandwich In half but they split those in half as well. This is our designated Jimmy John’s for now on in our travels into Clermont/Orlando, Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
NatTheNatural
came in to place an order and as i did one of the employees or maybe manager was just going insane to put it short. yelling and screaming at one of the other employees. the younger employee comes to register to take my order looking really out of sorts, asked for the manager due to what was happening (not realizing the manager i knew of was gone) seemed off and she said the prior manager is gone and it’s now just the owner. just baffles me that this is how an OWNER of a business treats their employees. felt uncomfortable overall for the poor girl and once ready to place an order the owner was yelling in the back saying "that’s it i’m done we’re closing for plumbing issues or something” then left out the back slamming door. ended up just leaving to head across the street for food. these owners need to understand how to treat their employees…just not the jimmy johns i knew from couple months ago
Atmosphere: 1
Service: 1
Alex Romero
Placed an online pickup order at 6:15pm 5/28 tuesday. Arrived to the store at 6:40pm the entire store was dark and closed down. I peaked through the window and seen the back door cracked open so I went around back to alert them that I was there to pick up my order. The employee stated she closed early due to having personal issues and she didnt make my order. Would I like some rolls or some bread. No I wanted my food. I told her to refund me my money and she said she would. This is day number 2 without my refund of 52.00 how unprofessional, and another thing personal matters is to be delt elsewhere and the store to remain true to business hours. This place stay on there own agenda. Please refund my money!
Truck driver blocks hole side of parking lot has made me late for work multiple times super unprofessional spot to park
Atmosphere: 1
Service: 1
Irene Yin
Great subs!! MUST TO GO place every time when we are in states ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salami & Capicola
Daniel R. Ruiz-Isasi
Asked for an unwhich and there was not enough lettuce to keep it together.
Atmosphere: 5
Food: 2
Service: 1
cara j
very poor customer service my order says delivered at 7:33 order when it never arrived. I went to the store its closed but on doordash its says they’re open till 9 so false advertisement $40 wasted and i was not able to get a refund.
Atmosphere: 1
Food: 1
Service: 1
Suzanne H
Kudos to Ann, the owner who greeted us with a smile and a warm welcome and Darryl, who made the best Jimmy John's sandwiches we've ever had. These Illinois Snowbirds will definitely return?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Roast Beef, Tuna Salad
I went today to pick up my order and they had a sign up saying they had to close. There were two workers inside and I was able to speak to one. She didn’t say why it was closed, but said they will be cancelling everyone’s order. I wish they would’ve sent a notification before having me drive and all the other customers that stopped by.
Went to pick up a sandwich that I ordered online as part of a promotion. When I got there the owner said they were closed because they had no running water. She came out again and said they were closed because they had no Internet. Then she came out yet again and said they had a water leak. And then after that came out and said again, they had no Internet. When I questioned which it was she replied “I don’t have to answer your questions“ she told me to just leave. Jimmy John’s should take away her franchise license.
Atmosphere: 1
Food: 1
Service: 1
Shady Business Practices & Terrible Customer Service
To start this off. I didn’t even know about the free sandwich until I got there. I was just getting my lunch.
If I could give zero stars, I would. I just had one of the worst customer service experiences at this Jimmy John’s. The owner came outside multiple times with conflicting excuses—first claiming they had no running water, then saying they had no Internet to another person, and later mentioning a water leak. Another person she said she had no internet and he replied you told another person no water. She said well yeah that too I don’t need to answer any questions. When customers tried to ask questions, she ignored them and walked away.
A gentleman nearby called her out, saying she was just shutting down to avoid honoring a free sandwich promo since they had around 80 orders to fulfill. And honestly, it sure seemed that way. The restaurant is in a strip mall, and every other business had both water and Internet.
One of the employees was outside taking customers’ names to supposedly cancel their orders once the Internet came back. But then the owner stormed out, grabbed the employee arm , and dragged her inside, telling her to get to work—despite the fact that they were closed. When I pointed this out, she ignored me, went inside, yelled at the employee saying theirs nothing we need to do, and locked the door.
To make it worse, another frustrated customer had already called corporate, and they confirmed that since the orders had been placed, the promo wouldn’t be honored—even if they canceled. So basically, they shut down to avoid giving away free sandwiches, and customers got screwed over.
Absolutely ridiculous. Shady business practices, rude ownership, and an overall awful experience. Avoid this location
Service: 1
If I could leave, no stars at all, I would! Today was the promotional small toasted sub for free. We scheduled and went to pick up our sub and there was a sign on the door saying they’re closed for an emergency. The store manager came out and she said there was no Internet, then she came out again and said there’s no water. She also complained that they had a back order of 80 subs that she needed to cancel. They’re in a strip mall so it’s hard to believe there’s no Internet or water since all the upper businesses are operating They just don’t wanna give out a free sub and that’s fine but we were buying other stuff !
Food: 1
Service: 1
Love the sandwiches and the service was great
Atmosphere: 5
Food: 5
Service: 5
How am I only 14 minutes away but they don't deliver! They need to expand their range some. I live between two Jimmy John's and neither one delivers.
Good customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey & Bacon, Turkey Breast
My family and I spent the day at Epcot and ordered on the app as we were leaving not realizing the store closed at 7pm. Staff called to notify me that the store was closing but they would wait for us to arrive. Greeted by extremely friendly staff who were very helpful. Our sandwiches were delicious and so fresh. Were we live the Jimmy John’s doesn’t cut the 15in sandwiches. Not only did they split the 15 in sandwich In half but they split those in half as well. This is our designated Jimmy John’s for now on in our travels into Clermont/Orlando, Thank you!!!
Atmosphere: 5
Food: 5
Service: 5
came in to place an order and as i did one of the employees or maybe manager was just going insane to put it short. yelling and screaming at one of the other employees. the younger employee comes to register to take my order looking really out of sorts, asked for the manager due to what was happening (not realizing the manager i knew of was gone) seemed off and she said the prior manager is gone and it’s now just the owner. just baffles me that this is how an OWNER of a business treats their employees. felt uncomfortable overall for the poor girl and once ready to place an order the owner was yelling in the back saying "that’s it i’m done we’re closing for plumbing issues or something” then left out the back slamming door. ended up just leaving to head across the street for food. these owners need to understand how to treat their employees…just not the jimmy johns i knew from couple months ago
Atmosphere: 1
Service: 1
Placed an online pickup order at 6:15pm 5/28 tuesday. Arrived to the store at 6:40pm the entire store was dark and closed down. I peaked through the window and seen the back door cracked open so I went around back to alert them that I was there to pick up my order. The employee stated she closed early due to having personal issues and she didnt make my order. Would I like some rolls or some bread. No I wanted my food. I told her to refund me my money and she said she would. This is day number 2 without my refund of 52.00 how unprofessional, and another thing personal matters is to be delt elsewhere and the store to remain true to business hours. This place stay on there own agenda. Please refund my money!
Service: 1
Restaurantji Recommends
Truck driver blocks hole side of parking lot has made me late for work multiple times super unprofessional spot to park
Atmosphere: 1
Service: 1
Great subs!! MUST TO GO place every time when we are in states ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salami & Capicola
Asked for an unwhich and there was not enough lettuce to keep it together.
Atmosphere: 5
Food: 2
Service: 1
very poor customer service my order says delivered at 7:33 order when it never arrived. I went to the store its closed but on doordash its says they’re open till 9 so false advertisement $40 wasted and i was not able to get a refund.
Atmosphere: 1
Food: 1
Service: 1
Kudos to Ann, the owner who greeted us with a smile and a warm welcome and Darryl, who made the best Jimmy John's sandwiches we've ever had. These Illinois Snowbirds will definitely return?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Roast Beef, Tuna Salad
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