Food is always fine here. However without fail every single time I visit this location the interaction with staff is always painfully awkward. Blank stares, no responses, complete silence during transactions. Just very uncomfortable. It’s happened enough times with different staff that I’m convinced it’s the location.
Either way food is always fine, never had issues
Atmosphere: 3
Food: 5
Service: 1
Kaitlin Caputo
Have ordered from here 3 times in the last week and every single order is confirmed and then cancelled 20 minutes later with no explanation.
Atmosphere: 1
Food: 1
Service: 1
Dennis Anthony
Have ordered the new toasted Italian there twice and was not toasted either time...if you are going to sell something as toasted...then toast it...
Amy Blackstone
We frequent this Jimmy John’s about 1x-2x a month. Every time we go we are greeted. The employees who take our order help us pick out the best sandwiches for our kids whose pallets range from very picky to very adventurous. They are always patient with us. Our sandwiches are always done properly. Sandwiches are tasty and made “freaky fast”
Atmosphere: 4
Food: 5
Service: 5
Andrew Alstadt
Much better experience the second time around. Night and day difference.
Atmosphere: 4
Food: 4
Service: 4
Christina Littlejohn
Closed early, again, with no sign on the door either. what else is new. Door is just locked and employees in the back somewhere.
Atmosphere: 1
Service: 1
ada santiago
We were greeted at the door every one was friendly. Our food was delicious the bread and all the ingredients tasted fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Chicken Bacon Ranch
Kevin
Fast and friendly! Great bread, love the sandwich.
Atmosphere: 5
Food: 5
Service: 5
Reggie Demps
Great service
Atmosphere: 5
Food: 5
Service: 5
Suzanne Myers
They make the best subs there. Had the new crunch subs. They were very good. I will get them again.
I went today to pick up my order and they had a sign up saying they had to close. There were two workers inside and I was able to speak to one. She didn’t say why it was closed, but said they will be cancelling everyone’s order. I wish they would’ve sent a notification before having me drive and all the other customers that stopped by.
Sean Garrow
Went to pick up a sandwich that I ordered online as part of a promotion. When I got there the owner said they were closed because they had no running water. She came out again and said they were closed because they had no Internet. Then she came out yet again and said they had a water leak. And then after that came out and said again, they had no Internet. When I questioned which it was she replied “I don’t have to answer your questions“ she told me to just leave. Jimmy John’s should take away her franchise license.
Atmosphere: 1
Food: 1
Service: 1
Chris F
Shady Business Practices & Terrible Customer Service To start this off. I didn’t even know about the free sandwich until I got there. I was just getting my lunch. If I could give zero stars, I would. I just had one of the worst customer service experiences at this Jimmy John’s. The owner came outside multiple times with conflicting excuses—first claiming they had no running water, then saying they had no Internet to another person, and later mentioning a water leak. Another person she said she had no internet and he replied you told another person no water. She said well yeah that too I don’t need to answer any questions. When customers tried to ask questions, she ignored them and walked away.
A gentleman nearby called her out, saying she was just shutting down to avoid honoring a free sandwich promo since they had around 80 orders to fulfill. And honestly, it sure seemed that way. The restaurant is in a strip mall, and every other business had both water and Internet.
One of the employees was outside taking customers’ names to supposedly cancel their orders once the Internet came back. But then the owner stormed out, grabbed the employee arm , and dragged her inside, telling her to get to work—despite the fact that they were closed. When I pointed this out, she ignored me, went inside, yelled at the employee saying theirs nothing we need to do, and locked the door.
To make it worse, another frustrated customer had already called corporate, and they confirmed that since the orders had been placed, the promo wouldn’t be honored—even if they canceled. So basically, they shut down to avoid giving away free sandwiches, and customers got screwed over.
Absolutely ridiculous. Shady business practices, rude ownership, and an overall awful experience. Avoid this location
Service: 1
Tina Sala
If I could leave, no stars at all, I would! Today was the promotional small toasted sub for free. We scheduled and went to pick up our sub and there was a sign on the door saying they’re closed for an emergency. The store manager came out and she said there was no Internet, then she came out again and said there’s no water. She also complained that they had a back order of 80 subs that she needed to cancel. They’re in a strip mall so it’s hard to believe there’s no Internet or water since all the upper businesses are operating They just don’t wanna give out a free sub and that’s fine but we were buying other stuff !
Food is always fine here. However without fail every single time I visit this location the interaction with staff is always painfully awkward. Blank stares, no responses, complete silence during transactions. Just very uncomfortable. It’s happened enough times with different staff that I’m convinced it’s the location.
Either way food is always fine, never had issues
Atmosphere: 3
Food: 5
Service: 1
Have ordered from here 3 times in the last week and every single order is confirmed and then cancelled 20 minutes later with no explanation.
Atmosphere: 1
Food: 1
Service: 1
Have ordered the new toasted Italian there twice and was not toasted either time...if you are going to sell something as toasted...then toast it...
We frequent this Jimmy John’s about 1x-2x a month. Every time we go we are greeted. The employees who take our order help us pick out the best sandwiches for our kids whose pallets range from very picky to very adventurous. They are always patient with us.
Our sandwiches are always done properly. Sandwiches are tasty and made “freaky fast”
Atmosphere: 4
Food: 5
Service: 5
Much better experience the second time around. Night and day difference.
Atmosphere: 4
Food: 4
Service: 4
Closed early, again, with no sign on the door either. what else is new. Door is just locked and employees in the back somewhere.
Atmosphere: 1
Service: 1
We were greeted at the door every one was friendly. Our food was delicious the bread and all the ingredients tasted fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Chicken Bacon Ranch
Fast and friendly!
Great bread, love the sandwich.
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
They make the best subs there. Had the new crunch subs. They were very good. I will get them again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Chicken Bacon Ranch
Restaurantji Recommends
I went today to pick up my order and they had a sign up saying they had to close. There were two workers inside and I was able to speak to one. She didn’t say why it was closed, but said they will be cancelling everyone’s order. I wish they would’ve sent a notification before having me drive and all the other customers that stopped by.
Went to pick up a sandwich that I ordered online as part of a promotion. When I got there the owner said they were closed because they had no running water. She came out again and said they were closed because they had no Internet. Then she came out yet again and said they had a water leak. And then after that came out and said again, they had no Internet. When I questioned which it was she replied “I don’t have to answer your questions“ she told me to just leave. Jimmy John’s should take away her franchise license.
Atmosphere: 1
Food: 1
Service: 1
Shady Business Practices & Terrible Customer Service
To start this off. I didn’t even know about the free sandwich until I got there. I was just getting my lunch.
If I could give zero stars, I would. I just had one of the worst customer service experiences at this Jimmy John’s. The owner came outside multiple times with conflicting excuses—first claiming they had no running water, then saying they had no Internet to another person, and later mentioning a water leak. Another person she said she had no internet and he replied you told another person no water. She said well yeah that too I don’t need to answer any questions. When customers tried to ask questions, she ignored them and walked away.
A gentleman nearby called her out, saying she was just shutting down to avoid honoring a free sandwich promo since they had around 80 orders to fulfill. And honestly, it sure seemed that way. The restaurant is in a strip mall, and every other business had both water and Internet.
One of the employees was outside taking customers’ names to supposedly cancel their orders once the Internet came back. But then the owner stormed out, grabbed the employee arm , and dragged her inside, telling her to get to work—despite the fact that they were closed. When I pointed this out, she ignored me, went inside, yelled at the employee saying theirs nothing we need to do, and locked the door.
To make it worse, another frustrated customer had already called corporate, and they confirmed that since the orders had been placed, the promo wouldn’t be honored—even if they canceled. So basically, they shut down to avoid giving away free sandwiches, and customers got screwed over.
Absolutely ridiculous. Shady business practices, rude ownership, and an overall awful experience. Avoid this location
Service: 1
If I could leave, no stars at all, I would! Today was the promotional small toasted sub for free. We scheduled and went to pick up our sub and there was a sign on the door saying they’re closed for an emergency. The store manager came out and she said there was no Internet, then she came out again and said there’s no water. She also complained that they had a back order of 80 subs that she needed to cancel. They’re in a strip mall so it’s hard to believe there’s no Internet or water since all the upper businesses are operating They just don’t wanna give out a free sub and that’s fine but we were buying other stuff !
Food: 1
Service: 1
Love the sandwiches and the service was great
Atmosphere: 5
Food: 5
Service: 5
Loading...