This location has really gone down hill. We used to order here about once a month but the last three times have just been awful. This last time the chips tasted burned (and a super small portion), our chimichangas were super hard in the tortilla, we got no chocolate with our flautas, and we paid for both extra sour cream and extra cheese and got neither. In addition every time we have ordered our order has been ready on average 30 min after the pickup time.
Atmosphere: 3
Food: 1
Service: 1
Faith D
I usually like this place, but there’s been a few times where it’s just disappointing, and tonight was kindof the turning point. We ordered a bowl, and two burritos. We did pickup and when we got home, the burritos were in the opposite containers, and one burrito was missing meat entirely, and the other burrito had everything it WASN’T supposed to have in it, the only thing that seemed to be right was the bowl. And it comes down to when you pay so much money to have food out of the house for whatever reason, you expect to have it done right, it’s overall just irritating to have an order SO wrong, it’s different if it’s something that can be picked out, or if a single thing was missing. But to put literally everything it’s not supposed to have on it? And then entirely miss the meat in one of them? Kindof crazy in my opinion. And it wasn’t even during a rush or anything, it was like decently late!
Atmosphere: 2
Food: 4
Service: 2
Ron Sievert
Great Food
Atmosphere: 5
Food: 5
Service: 5
Ganesh Sankar
Staff had great suggestions and were very friendly. Food tasted group, was able to dine on the patio with our dog. Everyone in the party enjoyed the time at the restaurant and now we wish there was a location closer to where we live.
Atmosphere: 5
Food: 5
Service: 5
Evan Spence
Decent tacos as always, unfortunately they give a lot less chips than other Tijuana flats locations. Considering how much you are paying for food nowadays, you should get more than 8 or 9 chips
Atmosphere: 4
Food: 3
Service: 4
Liv Weekley
Yikes! I love Tijuana Flats but this was my first time at this location and it was AWFUL. The teenage girl at the register accidentally rang me up for the wrong burrito, I ordered the Banging Chicken Burrito but just got a regular chicken burrito. I took a few bites and brought it to her attention. She then proceeded to verbally argue with me and told me that’s not what I ordered at all and that if I’d had it before I would have known it didn’t come with rice and beans. I just said ok and walked away and sent my boyfriend up to get boxes so we could leave, she seemed to be very upset about this and told him he could put in the other burrito but didn’t want to because they already had another “red ticket.” She then marched over to me at the table and acted very confrontational about it and I just repeatedly said it’s fine until eventually we were able to leave. This situation was completely wild to me and very unprofessional, I will not be coming back to this location which is unfortunate because I love the food :(
Atmosphere: 3
Food: 4
Service: 1
JP Statman
So i dont know what is going on but everytime i order something from here it always comes half-assed... I ordered Steak Flautas tonight and there was maybe 1 or 2 small pieces of steak in them ordered some queso with it but it didn't come with any chips.... I goto any other Tijuana Flats and it always comes with chips I don't ever have to order a separate thing of chips... Also ordered a Quesadilla and it came with no chip normally these things comes with chips!!
Atmosphere: 1
Food: 1
Service: 1
Elaine Sommer
I Just received my order today and did not receive chips. I ordered and paid for the $4.99 queso dip. I called and was told that I had to order chips at an extra charge. Why on earth would I order dip without chips. I am/was a frequent (weekly) orderer, I am having seconds thoughts now! How ridiculous is this.
Carlos C
Second time I place an order and they mess up, last time I called and they refund me what it was missing, this time they forgot a drink, churro fries, chips from one of the orders and the $2.99 queso I ordered was a very small container half filled. The number on the receipt is disconnected and the one found on google goes straight to voice mail. Not only I paid $2.99 on delivery fee and $3.69 service fee, they still screw up. not counting the $5.54 tip. DO BETTER
Elite2424A
One of my favorite restaurants! The tacos are always fresh, food gets to you fast and staff is super helpful. I’ll be here once a week for sure.
I don't care for the place and its food selections. I wasted my money and time.
Phil Haines
First time to this restaurant. The food is excellent. Great selections. The ordered taker was very helpful. Will be back!!!
Dax Hiteshew
Now thinking about it I really wish I would’ve taken a picture because words just don’t do justice to what I’m about to say first of all Tijuana Flats is not a cheap taco joint so if you are buying something, you would expect the quality to match the price on the bright side here in Claremont The manager, I believe he said his name was Zack came through and actually gave us a free entrée. My wife ordered a shrimp taco, and it looked like someone cut it all up and threw it into some aluminum foil and a ball. I on the other hand, ordered a chicken chimichanga apparently minus the chicken. I even asked my wife if she forgot to add the chicken and she checked the order and yes, it was ordered. However, it never made it to the chimichanga. Our score is a three for this restaurant . We will try again later and sorry I didn’t have any photos. I really wish I would’ve taken a picture of that.
Angie N
The service is usually very good, today it was a little off because I stood at the register for awhile and noone was there. Called out for help, and noone heard me. But, the food was really good, and the service was really good when they realized. I go here a lot and typically they are very service oriented and great. Food is consistently good...today it was even better than usual. So, still a great experience.
This location has really gone down hill. We used to order here about once a month but the last three times have just been awful. This last time the chips tasted burned (and a super small portion), our chimichangas were super hard in the tortilla, we got no chocolate with our flautas, and we paid for both extra sour cream and extra cheese and got neither. In addition every time we have ordered our order has been ready on average 30 min after the pickup time.
Atmosphere: 3
Food: 1
Service: 1
I usually like this place, but there’s been a few times where it’s just disappointing, and tonight was kindof the turning point. We ordered a bowl, and two burritos. We did pickup and when we got home, the burritos were in the opposite containers, and one burrito was missing meat entirely, and the other burrito had everything it WASN’T supposed to have in it, the only thing that seemed to be right was the bowl. And it comes down to when you pay so much money to have food out of the house for whatever reason, you expect to have it done right, it’s overall just irritating to have an order SO wrong, it’s different if it’s something that can be picked out, or if a single thing was missing. But to put literally everything it’s not supposed to have on it? And then entirely miss the meat in one of them? Kindof crazy in my opinion. And it wasn’t even during a rush or anything, it was like decently late!
Atmosphere: 2
Food: 4
Service: 2
Great Food
Atmosphere: 5
Food: 5
Service: 5
Staff had great suggestions and were very friendly. Food tasted group, was able to dine on the patio with our dog. Everyone in the party enjoyed the time at the restaurant and now we wish there was a location closer to where we live.
Atmosphere: 5
Food: 5
Service: 5
Decent tacos as always, unfortunately they give a lot less chips than other Tijuana flats locations. Considering how much you are paying for food nowadays, you should get more than 8 or 9 chips
Atmosphere: 4
Food: 3
Service: 4
Yikes! I love Tijuana Flats but this was my first time at this location and it was AWFUL. The teenage girl at the register accidentally rang me up for the wrong burrito, I ordered the Banging Chicken Burrito but just got a regular chicken burrito. I took a few bites and brought it to her attention. She then proceeded to verbally argue with me and told me that’s not what I ordered at all and that if I’d had it before I would have known it didn’t come with rice and beans. I just said ok and walked away and sent my boyfriend up to get boxes so we could leave, she seemed to be very upset about this and told him he could put in the other burrito but didn’t want to because they already had another “red ticket.” She then marched over to me at the table and acted very confrontational about it and I just repeatedly said it’s fine until eventually we were able to leave. This situation was completely wild to me and very unprofessional, I will not be coming back to this location which is unfortunate because I love the food :(
Atmosphere: 3
Food: 4
Service: 1
So i dont know what is going on but everytime i order something from here it always comes half-assed... I ordered Steak Flautas tonight and there was maybe 1 or 2 small pieces of steak in them ordered some queso with it but it didn't come with any chips.... I goto any other Tijuana Flats and it always comes with chips I don't ever have to order a separate thing of chips... Also ordered a Quesadilla and it came with no chip normally these things comes with chips!!
Atmosphere: 1
Food: 1
Service: 1
I Just received my order today and did not receive chips. I ordered and paid for the $4.99 queso dip. I called and was told that I had to order chips at an extra charge. Why on earth would I order dip without chips. I am/was a frequent (weekly) orderer, I am having seconds thoughts now! How ridiculous is this.
Second time I place an order and they mess up, last time I called and they refund me what it was missing, this time they forgot a drink, churro fries, chips from one of the orders and the $2.99 queso I ordered was a very small container half filled. The number on the receipt is disconnected and the one found on google goes straight to voice mail. Not only I paid $2.99 on delivery fee and $3.69 service fee, they still screw up. not counting the $5.54 tip. DO BETTER
One of my favorite restaurants! The tacos are always fresh, food gets to you fast and staff is super helpful. I’ll be here once a week for sure.
Restaurantji Recommends
Love me some chicken nachos from Tijuana Flats
I don't care for the place and its food selections. I wasted my money and time.
First time to this restaurant. The food is excellent. Great selections. The ordered taker was very helpful. Will be back!!!
Now thinking about it I really wish I would’ve taken a picture because words just don’t do justice to what I’m about to say first of all Tijuana Flats is not a cheap taco joint so if you are buying something, you would expect the quality to match the price on the bright side here in Claremont
The manager, I believe he said his name was Zack came through and actually gave us a free entrée. My wife ordered a shrimp taco, and it looked like someone cut it all up and threw it into some aluminum foil and a ball.
I on the other hand, ordered a chicken chimichanga apparently minus the chicken. I even asked my wife if she forgot to add the chicken and she checked the order and yes, it was ordered. However, it never made it to the chimichanga. Our score is a three for this restaurant . We will try again later and sorry I didn’t have any photos. I really wish I would’ve taken a picture of that.
The service is usually very good, today it was a little off because I stood at the register for awhile and noone was there. Called out for help, and noone heard me. But, the food was really good, and the service was really good when they realized. I go here a lot and typically they are very service oriented and great. Food is consistently good...today it was even better than usual. So, still a great experience.
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