Continuously the worst Dunkin’ Donuts I have ever been to. Like many other reviewers have said, I only go to this location because it’s the closest to my home—and every single time, there is an issue with my order.
This time, I ordered a sandwich, hash browns, and a coffee. When I received my bag, there were no hash browns. Fine, mistakes happen. I let the drive-thru employee know while I was still waiting for my coffee. She replied, “It’s in the bag.” I told her again that I had checked the bag and it was not there. She then took the bag back (which, if I’m not mistaken, food shouldn’t be taken back once it’s been handed to the customer), and returned with a bag containing hash browns.
She proceeded to rush me along, and I had to remind her that I was still waiting on my coffee. When I finally got home, I discovered my sandwich was literally just a croissant and egg—no sausage and no cheese.
I will no longer be giving this location the benefit of the doubt. They seriously need to get it together and improve their customer service as well.
Atmosphere: 1
Food: 1
Service: 1
Bodiedbykayy
I really try to give this Dunkin’ every chance because it’s the closest one to my house, but the consistency has become impossible to ignore. I stop here in the mornings on my way to Miami for work, and almost every visit there is an issue with the order — either the bread is rock hard, the food is prepared incorrectly, or something is missing altogether.
I don’t like leaving reviews like this, especially for a location I visit often, but this has been happening for years. I’ve tried to be patient and understanding, but it’s reached a point where the quality and service just don’t match the standard you’d expect in Coconut Creek. If busy Miami locations can get orders right with no problem, it’s disappointing that this store struggles so much.
There also seems to be a manager or lead employee in the mornings who often has a noticeable attitude, which makes it even harder to ask for a simple remake when something is wrong. Morning customers shouldn’t feel uncomfortable or like they’re inconveniencing staff by asking for an order to be corrected.
I truly hope management takes this feedback seriously. This community deserves better service and consistency. Small improvements would make a huge difference for all of us who rely on this location daily.
Atmosphere: 2
Food: 1
Service: 2
Jeremy Clark
This has got to be the absolute worst Dunkin’ Donuts that exists. Staff is miserable while taking your order which I can understand, but at least fake it. My order is never ever ever right from this place, I go to a different one by my job and my dunkalatte is delicious everytime. This place literally can not even make one single drink that I have ordered correctly,. It is shocking how bad they are. It is right next door to my house which is the only reason I even continued to try them. Don’t bother with this dunkin unless you want to waste your money 🙏
Atmosphere: 1
Food: 1
Service: 1
Francisca Stleger
This location is horrible … it used to be my go but the way they make they latte’s now is just plain horrible like this is the second time I had to throw my latte out won’t be coming back I’m so annoyed with
Paul Charles Kopp
👍 👌 👍
Atmosphere: 5
Food: 5
Service: 5
Andrea Mera
I don’t know why lately they have not been filling up the drinks, or idk if it’s only coffee, it’s like the third coffee I order and they don’t do it
Eric
This location should consider recording drive-through customer service for quality assurance. During my visit, the employee responded aggressively while I was ordering, and even when handing me my food and card, the interaction felt unnecessarily hostile. Overall, the food itself was good, but the treatment I received left me feeling uncomfortable and unwelcome. Since this was my first time here, the experience unfortunately gave me a very negative impression of the location.
Atmosphere: 1
Food: 5
Service: 1
michelle velit pye
I just went there at 6:22 July 3, 2025 I at the drive-through nobody answers so I pull up to the window. This kid tells me that they’re about to close went on Google. It says that they close at 7 PM. I’ve been there before at the same time and they never told me that before by the time he’s asking his coworker Reggie I just decide to leave pissed because I noticed that he didn’t want to take my order I just believe that they should work their hours as it’s told and as it shows on the google
Jeff S
The absolute worst. Went one time through drive through and asked me to back up when I got to the window because they get scored on time and need to be faster so when they took my order they didn’t put it in the computer until it was ready. Today o decided to eat inside and they never came to the counter because they were worried about the drive thru line the whole time. 5 people working no inside cashier at all. I left. Don’t go here unless you’re in the drive thru and no other cars are there. Hey but maybe they will win an award for fastest drive thru time or be off the bad list because they are actually slow.
Atmosphere: 1
Food: 1
Service: 1
cjack002
Orders do not seem to translate once completed, rude personnel, hair in food, just absolutely no customer service. Several occasions visited this location thinking it may be a one off but consistently horrible. This morning was last straw will NEVER visit this location again.
Horrible location they don’t take your order even though they see you standing at the register. They are so rude
lorie g
1 Star – Extremely Rude Drive-Thru Experience
I had a truly disappointing experience at this Dunkin’ Donuts on Coconut Creek Parkway. From the very beginning, the manager was unbelievably rude while taking our drive-thru order. We weren’t moving fast enough for her, and she spoke to us in a short, nasty tone, rushing us along like we were a burden.
When I pulled up to pay and asked the young girl at the window who took the order, she wouldn’t tell me—because it turned out it was the manager. When I asked the manager what the problem was, she sarcastically said, “What’s the problem?” I told her, you’re the problem—why the attitude? That’s when she got even more aggressive and snapped, “Because it took you 300 seconds to order. Normal people would have ordered faster!”
I admit, I could have been a little more understanding—but I’m a paying customer. All I wanted was my food, attitude-free. I asked for butter for my sandwich, and she told me they charge for that. Fine—I offered to pay, but then she told me I'd have to drive back around through the drive-thru just to get it. When I asked why she wouldn’t just give it to me and take the payment, she said, “Because you think you're going to get what you want. I'm not giving in to you!”
She called me disrespectful, refused to help, and said I wasn’t going to get what I wanted. I ended up sitting there until another employee brought the butter out. Meanwhile, five cars were stuck behind me. I even told her that her spitefulness was affecting others. Her response? “I don't care. It’s your fault!”
All I wanted was butter for my bacon, egg, and cheese bagel.
To the manager: I hope your day gets better. Whatever you're going through, please don’t take it out on others. Serve with compassion, be grateful for your job, and remember that everyone is going through something. It's important to set a healthy tone for the young adults working along side you. I certainly tried to be patient, and I’m sorry you were having a bad day and truly hope it gets better.—but this experience was unnecessary, undeserved and most certainly unacceptable.
Atmosphere: 1
Food: 3
Service: 1
romina aranda
Horrible and sad that they can’t make a simple drink! Staff needs to be trained better in customer service and how to properly make a drink.
Atmosphere: 1
Food: 1
Service: 1
Earl Ware
I’ve been here twice now. Good as ever.
Atmosphere: 5
Food: 5
Service: 5
LaNedra (NeNe)
My glazed donut was fresh & soft and my drink was made perfectly.
Continuously the worst Dunkin’ Donuts I have ever been to. Like many other reviewers have said, I only go to this location because it’s the closest to my home—and every single time, there is an issue with my order.
This time, I ordered a sandwich, hash browns, and a coffee. When I received my bag, there were no hash browns. Fine, mistakes happen. I let the drive-thru employee know while I was still waiting for my coffee. She replied, “It’s in the bag.” I told her again that I had checked the bag and it was not there. She then took the bag back (which, if I’m not mistaken, food shouldn’t be taken back once it’s been handed to the customer), and returned with a bag containing hash browns.
She proceeded to rush me along, and I had to remind her that I was still waiting on my coffee. When I finally got home, I discovered my sandwich was literally just a croissant and egg—no sausage and no cheese.
I will no longer be giving this location the benefit of the doubt. They seriously need to get it together and improve their customer service as well.
Atmosphere: 1
Food: 1
Service: 1
I really try to give this Dunkin’ every chance because it’s the closest one to my house, but the consistency has become impossible to ignore. I stop here in the mornings on my way to Miami for work, and almost every visit there is an issue with the order — either the bread is rock hard, the food is prepared incorrectly, or something is missing altogether.
I don’t like leaving reviews like this, especially for a location I visit often, but this has been happening for years. I’ve tried to be patient and understanding, but it’s reached a point where the quality and service just don’t match the standard you’d expect in Coconut Creek. If busy Miami locations can get orders right with no problem, it’s disappointing that this store struggles so much.
There also seems to be a manager or lead employee in the mornings who often has a noticeable attitude, which makes it even harder to ask for a simple remake when something is wrong. Morning customers shouldn’t feel uncomfortable or like they’re inconveniencing staff by asking for an order to be corrected.
I truly hope management takes this feedback seriously. This community deserves better service and consistency. Small improvements would make a huge difference for all of us who rely on this location daily.
Atmosphere: 2
Food: 1
Service: 2
This has got to be the absolute worst Dunkin’ Donuts that exists. Staff is miserable while taking your order which I can understand, but at least fake it. My order is never ever ever right from this place, I go to a different one by my job and my dunkalatte is delicious everytime. This place literally can not even make one single drink that I have ordered correctly,.
It is shocking how bad they are. It is right next door to my house which is the only reason I even continued to try them. Don’t bother with this dunkin unless you want to waste your money 🙏
Atmosphere: 1
Food: 1
Service: 1
This location is horrible … it used to be my go but the way they make they latte’s now is just plain horrible like this is the second time I had to throw my latte out won’t be coming back I’m so annoyed with
👍 👌 👍
Atmosphere: 5
Food: 5
Service: 5
I don’t know why lately they have not been filling up the drinks, or idk if it’s only coffee, it’s like the third coffee I order and they don’t do it
This location should consider recording drive-through customer service for quality assurance. During my visit, the employee responded aggressively while I was ordering, and even when handing me my food and card, the interaction felt unnecessarily hostile. Overall, the food itself was good, but the treatment I received left me feeling uncomfortable and unwelcome. Since this was my first time here, the experience unfortunately gave me a very negative impression of the location.
Atmosphere: 1
Food: 5
Service: 1
I just went there at 6:22 July 3, 2025 I at the drive-through nobody answers so I pull up to the window. This kid tells me that they’re about to close went on Google. It says that they close at 7 PM. I’ve been there before at the same time and they never told me that before by the time he’s asking his coworker Reggie I just decide to leave pissed because I noticed that he didn’t want to take my order I just believe that they should work their hours as it’s told and as it shows on the google
The absolute worst. Went one time through drive through and asked me to back up when I got to the window because they get scored on time and need to be faster so when they took my order they didn’t put it in the computer until it was ready.
Today o decided to eat inside and they never came to the counter because they were worried about the drive thru line the whole time. 5 people working no inside cashier at all. I left. Don’t go here unless you’re in the drive thru and no other cars are there. Hey but maybe they will win an award for fastest drive thru time or be off the bad list because they are actually slow.
Atmosphere: 1
Food: 1
Service: 1
Orders do not seem to translate once completed, rude personnel, hair in food, just absolutely no customer service. Several occasions visited this location thinking it may be a one off but consistently horrible. This morning was last straw will NEVER visit this location again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible location they don’t take your order even though they see you standing at the register. They are so rude
1 Star – Extremely Rude Drive-Thru Experience
I had a truly disappointing experience at this Dunkin’ Donuts on Coconut Creek Parkway. From the very beginning, the manager was unbelievably rude while taking our drive-thru order. We weren’t moving fast enough for her, and she spoke to us in a short, nasty tone, rushing us along like we were a burden.
When I pulled up to pay and asked the young girl at the window who took the order, she wouldn’t tell me—because it turned out it was the manager. When I asked the manager what the problem was, she sarcastically said, “What’s the problem?” I told her, you’re the problem—why the attitude? That’s when she got even more aggressive and snapped, “Because it took you 300 seconds to order. Normal people would have ordered faster!”
I admit, I could have been a little more understanding—but I’m a paying customer. All I wanted was my food, attitude-free. I asked for butter for my sandwich, and she told me they charge for that. Fine—I offered to pay, but then she told me I'd have to drive back around through the drive-thru just to get it. When I asked why she wouldn’t just give it to me and take the payment, she said, “Because you think you're going to get what you want. I'm not giving in to you!”
She called me disrespectful, refused to help, and said I wasn’t going to get what I wanted. I ended up sitting there until another employee brought the butter out. Meanwhile, five cars were stuck behind me. I even told her that her spitefulness was affecting others. Her response? “I don't care. It’s your fault!”
All I wanted was butter for my bacon, egg, and cheese bagel.
To the manager: I hope your day gets better. Whatever you're going through, please don’t take it out on others. Serve with compassion, be grateful for your job, and remember that everyone is going through something. It's important to set a healthy tone for the young adults working along side you. I certainly tried to be patient, and I’m sorry you were having a bad day and truly hope it gets better.—but this experience was unnecessary, undeserved and most certainly unacceptable.
Atmosphere: 1
Food: 3
Service: 1
Horrible and sad that they can’t make a simple drink! Staff needs to be trained better in customer service and how to properly make a drink.
Atmosphere: 1
Food: 1
Service: 1
I’ve been here twice now. Good as ever.
Atmosphere: 5
Food: 5
Service: 5
My glazed donut was fresh & soft and my drink was made perfectly.
Atmosphere: 4
Food: 4
Service: 4
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