Bad service and no ice cream at the bottom of my cone lol she was being cheap!
Nurse Ford
If I could give this place ZERO stars I would. I usually enjoy Carvel but the service that was rendered to me here lives I. My head rent free as it was nothing short of horrendous!
Back on 3/3/24 I visited the Carvel location at 5621 Coral Ridge Dr. with with both my daughter and niece (both 6yr old girls) whom I was rewarding for academic success. Upon entry we were not greeted or acknowledged, which was rather obvious as we were the only patrons at the counter. As girls can be extremely undecided at this age they didn’t know if they wanted cotton candy ice cream or vanilla. After several attempts to get the employee attention for service he finally came over in a very confrontational manner. At an attempt to break the ice, I jokey said that the girls have a very critical decision to make between cotton candy and vanilla flavored ice cream and asked if the girls can have a sample to assist in determining. My request seemed to have set the employee off. He became very irate and stated “Carvel doesn’t offer samples” the look on the girls faces immediately changed while they began to tug on my arm and asked if they could go to a different creamery. In my attempt to try and teach them life skills I thought let’s solve this problem by choosing an option they know and love and go with vanilla. The employee began to violently open the ice cream display and sloppily scoop their icecream, moved strait to the register and gave me the total. I explained to the employee that I would also need an additional separates serving because the children would not be sharing 1 ice cream between the two of them, he violently opened and slammed the ice cream display and scooper and gave me my new total. I then asked him if she could give us an option of toppings to choose from he stated “they cost money they are not free” (which was rather insulting) I politely thanked him for informing me and reassured him the additional cost wouldn’t be an issue. He threw sprinkle all over the ice cream haphazardly. At this point I asked the employee his name and point of contact for management. He reluctantly informed me his name was Alex.
When I asked Alex again for the store managers name or general manager’s name, Alex states that he is both the store manager and general manager! When I asked for the store number/ store ID he told me to look on the front door (In which the store number was not listed the store number is different from the store address.) When I asked for the corporate info or franchise owners info he told me to Google it!
This appalling experience at the Carvel ice cream establishment infront of two impressionable young ladies has ensured I will never return. From the moment I walked in, I was met with rude and dismissive staff who seemed more interested in anything else than in assisting customers. The store was poorly maintained, with sticky counters and unclean surfaces When I finally received my order, the ice cream was half-melted and the portion size was significantly smaller than advertised. To make matters worse, when I politely raised these concerns, I was met with an unprofessional and hostile response from the manager. Such a lack of basic customer service and cleanliness is unacceptable, and I will be taking my business to a different ice cream brand in the future.
Atmosphere: 1
Food: 1
Service: 1
Christine T
Love Carvel!!!
Atmosphere: 5
Food: 5
Service: 5
Jevon Mascalino
I went there on a Sunday evening with my wife, and the three employees behind the counter were running it like a well oiled machine on a very busy night. They were efficient and the ice cream was amazing. I've been coming through this location for years and have never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae
Stephanie L
We come to this location a lot in the past . Today my 7 year old child received his ice cream thought it was the same as last time took a bite attempted to return it to switch and they charged for a new one. I thought that was a bit ridiculous. I did not think they would but apparently the sorbet is “very expensive .” I have been to so many ice cream places and had minir things like that happen but I have not had an experience like this.
Vivienne M (viv)
I just got a simple chocolate milk shake but carvel always hits the spot when I want smth sweet ?
I’ve eaten here multiple times, the ice cream is average and the staff are friendly.
Parking: Hundreds of spots in the parking lot.
Kid-friendliness: 8/10 Kid friendly
Wheelchair accessibility: There is wheelchair accessible parking.
Atmosphere: 4
Food: 4
Service: 4
R Feldman
This Carvel has been great to our family for years. You were always greeted with a smile. In the past several months the staff has changed. Rude at times. You need to hire happy people. With so many options in the area, there’s no need to go back. Very disappointing.
Atmosphere: 1
Food: 4
Service: 1
Nikolas Optional
I’ve eaten here multiple times, the ice cream is average and the staff are friendly.
Parking: Hundreds of spots in the parking lot.
Kid-friendliness: 8/10 Kid friendly
Wheelchair accessibility: There is wheelchair accessible parking.
Atmosphere: 4
Food: 4
Service: 4
Mo
Delicious
kevin ashraf
Everything was great about this place, very friendly staff and the ice cream was
The team member was extremely nice and helpful!
Atmosphere: 4
Food: 5
Service: 5
Bad service and no ice cream at the bottom of my cone lol she was being cheap!
If I could give this place ZERO stars I would. I usually enjoy Carvel but the service that was rendered to me here lives I. My head rent free as it was nothing short of horrendous!
Back on 3/3/24 I visited the Carvel location at 5621 Coral Ridge Dr. with with both my daughter and niece (both 6yr old girls) whom I was rewarding for academic success. Upon entry we were not greeted or acknowledged, which was rather obvious as we were the only patrons at the counter. As girls can be extremely undecided at this age they didn’t know if they wanted cotton candy ice cream or vanilla. After several attempts to get the employee attention for service he finally came over in a very confrontational manner. At an attempt to break the ice, I jokey said that the girls have a very critical decision to make between cotton candy and vanilla flavored ice cream and asked if the girls can have a sample to assist in determining. My request seemed to have set the employee off. He became very irate and stated “Carvel doesn’t offer samples” the look on the girls faces immediately changed while they began to tug on my arm and asked if they could go to a different creamery. In my attempt to try and teach them life skills I thought let’s solve this problem by choosing an option they know and love and go with vanilla. The employee began to violently open the ice cream display and sloppily scoop their icecream, moved strait to the register and gave me the total. I explained to the employee that I would also need an additional separates serving because the children would not be sharing 1 ice cream between the two of them, he violently opened and slammed the ice cream display and scooper and gave me my new total. I then asked him if she could give us an option of toppings to choose from he stated “they cost money they are not free” (which was rather insulting) I politely thanked him for informing me and reassured him the additional cost wouldn’t be an issue. He threw sprinkle all over the ice cream haphazardly. At this point I asked the employee his name and point of contact for management. He reluctantly informed me his name was Alex.
When I asked Alex again for the store managers name or general manager’s name,
Alex states that he is both the store manager and general manager! When I asked for the store number/ store ID he told me to look on the front door (In which the store number was not listed the store number is different from the store address.) When I asked for the corporate info or franchise owners info he told me to Google it!
This appalling experience at the Carvel ice cream establishment infront of two impressionable young ladies has ensured I will never return. From the moment I walked in, I was met with rude and dismissive staff who seemed more interested in anything else than in assisting customers. The store was poorly maintained, with sticky counters and unclean surfaces When I finally received my order, the ice cream was half-melted and the portion size was significantly smaller than advertised. To make matters worse, when I politely raised these concerns, I was met with an unprofessional and hostile response from the manager. Such a lack of basic customer service and cleanliness is unacceptable, and I will be taking my business to a different ice cream brand in the future.
Atmosphere: 1
Food: 1
Service: 1
Love Carvel!!!
Atmosphere: 5
Food: 5
Service: 5
I went there on a Sunday evening with my wife, and the three employees behind the counter were running it like a well oiled machine on a very busy night. They were efficient and the ice cream was amazing. I've been coming through this location for years and have never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Fudge Sundae
We come to this location a lot in the past . Today my 7 year old child received his ice cream thought it was the same as last time took a bite attempted to return it to switch and they charged for a new one. I thought that was a bit ridiculous. I did not think they would but apparently the sorbet is “very expensive .” I have been to so many ice cream places and had minir things like that happen but I have not had an experience like this.
I just got a simple chocolate milk shake but carvel always hits the spot when I want smth sweet ?
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Soft Serve Chocolate Ice Cream
I just got a simple chocolate milk shake but carvel always hits the spot when I want smth sweet ?
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Soft Serve Chocolate Ice Cream
great ice cream and great service....very attentive
Atmosphere: 5
Food: 5
Service: 5
Friendly staff! Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I’ve eaten here multiple times, the ice cream is average and the staff are friendly.
Parking: Hundreds of spots in the parking lot.
Kid-friendliness: 8/10 Kid friendly
Wheelchair accessibility: There is wheelchair accessible parking.
Atmosphere: 4
Food: 4
Service: 4
This Carvel has been great to our family for years. You were always greeted with a smile. In the past several months the staff has changed. Rude at times. You need to hire happy people. With so many options in the area, there’s no need to go back. Very disappointing.
Atmosphere: 1
Food: 4
Service: 1
I’ve eaten here multiple times, the ice cream is average and the staff are friendly.
Parking: Hundreds of spots in the parking lot.
Kid-friendliness: 8/10 Kid friendly
Wheelchair accessibility: There is wheelchair accessible parking.
Atmosphere: 4
Food: 4
Service: 4
Delicious
Everything was great about this place, very friendly staff and the ice cream was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Vanilla Cone
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