I am VERY disappointed in my experience with this Tropical Smoothie location!!!My co-workers and I ordered from Tropical Smoothie Cafe via Ubereats. The delivery driver handed me my smoothies (no straws) but there was no food included. When I asked where my food was, she said they didn't give her any. I asked if she was going back and she said she doesn't get paid enough to.I reached out to the store. The manager on duty said that she would call Uber and see if another driver could deliver it. She called me back to say Uber would not do such a thing. She said there is nothing they could do and that's when I said I would pick up the food considering I was already out $77 that I wouldn't be getting refunded.(On a side note, Uber refused to refund me as well)I picked the food up and she said it had been sitting there all along. I asked how it works when delivery drivers pick food up but she placed all the blame on the driver saying that the driver was handed the food. She then said it was their prime time and they were very busy then. I don't understand what that has to do with me getting my order that I paid for...Returning to work, my co-worker received the wrong wrap!!! The hummus veggie wrap had chicken in it. I again called the store and said my co-worker received the wrong wrap and the manager said ok, she would make it herself. No apology. Seemed like maybe she was used to this happening. My co-worker had to then drive to the store to get her food herself.I finally calmed down and opened my wrap. Come to find out, my wrap was made improperly as well. I was over it. I just threw it in the trash. I am beyond disappointed in the carelessness that went into reading the orders correctly when making the food. I am upset that they placed all the blame on the Uber driver for not taking the food. I am angry that I had to leave work to pick up the (WRONG) food. I am just in complete disgust with this location. None of us will be ordering from here again. I would rather order from a place that is further away that can get the order notes correct than possibly receive something that we didn't order or worse, have this problem arise again. I am also done with Ubereats, but that's a different story!
Food: 1
Service: 1
Liz Pinto
Drinks are good, service... I was at the cashier per 20 min to order a single thing, and it looked like they were not interested in selling, this place also has a weird smell.
Atmosphere: 2
Food: 4
Service: 3
Joel Rosenthal
Good food prepared quickly..Always hot and fresh..I use the app to order..good rewards too.
Atmosphere: 4
Food: 4
Service: 4
Sheren Jean
I ordered from this location today for the first time, and I had it delivered by door dash. When I got my drink, I didn't realize that there wasn't any tape to cover the lid hole when being delivered. I tried the restaurant, and someone picks up and says, "Hello, who is this?" Now part of my job is customer service, and that getting alone threw me off. I said Hi, I am a customer calling with a question, please. He immediately starts dialing some numbers and hangs up on me. When I tried calling back, he blocked me. I tried a couple times again to see if he really did and yes the guy blocked me!! All I had was a question.... my first and last time at this location. Davie is better! I have them 3 stars only because the food was pretty decent, but I need them to start taping lids for delivery.
evil ivy
They have really good food I would not recommend dining in because they are always very busy I would order your food to go and pick it up if they do mess up your food they fix it right
Atmosphere: 4
Food: 5
Service: 4
George Ford Jr
Got my drinks from Uber eats and they were watered down. I got a 2 for one special and I guaranteed you they used the ingredients from one drink to make 2. It tasted like lightly flavored water. I’ve ordered this drink before and the flavor was very rich. Last time using this location how Petty the management or lazy employee
Atmosphere: 1
Food: 1
Service: 1
Marc Hollander
Good food ,tasty at a fair price ,no brainer, you'll like it.
Atmosphere: 4
Food: 4
Service: 4
john stanton
Smoothie was hella nice and the snicker doodles were so good. Syrus blessed up with the smoothie. I recommend it everytime ur in the
Atmosphere: 5
Food: 5
Service: 5
Jackie D.
Easily the best run Tropical Smoothie Cafe in the area. Everyone is always polite and attentive. They keep the place clean even during busy times. The order is always correct. And if you have a question or concern they’re always receptive. My favorite spot for a quick bite to eat! A+ to the management and employees there.
No issues with the service or the smoothies I ordered when I went.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Peanut Butter Cup
Tay Laster
Love this Location! Everyday during break I make a stop for my daily smoothie and wrap. Andrina the cashier knows I’m on my 30min break and waste no time getting my order ready and having the wrap fresh, everyone here makes it such a great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Magic
drew jones
Adrina the manager Is Spectacular She Greeted Me at The Door Let Alone My Smoothie Was Immaculately made delicious I really enjoyed it I’m overly
I am VERY disappointed in my experience with this Tropical Smoothie location!!!My co-workers and I ordered from Tropical Smoothie Cafe via Ubereats. The delivery driver handed me my smoothies (no straws) but there was no food included. When I asked where my food was, she said they didn't give her any. I asked if she was going back and she said she doesn't get paid enough to.I reached out to the store. The manager on duty said that she would call Uber and see if another driver could deliver it. She called me back to say Uber would not do such a thing. She said there is nothing they could do and that's when I said I would pick up the food considering I was already out $77 that I wouldn't be getting refunded.(On a side note, Uber refused to refund me as well)I picked the food up and she said it had been sitting there all along. I asked how it works when delivery drivers pick food up but she placed all the blame on the driver saying that the driver was handed the food. She then said it was their prime time and they were very busy then. I don't understand what that has to do with me getting my order that I paid for...Returning to work, my co-worker received the wrong wrap!!! The hummus veggie wrap had chicken in it. I again called the store and said my co-worker received the wrong wrap and the manager said ok, she would make it herself. No apology. Seemed like maybe she was used to this happening. My co-worker had to then drive to the store to get her food herself.I finally calmed down and opened my wrap. Come to find out, my wrap was made improperly as well. I was over it. I just threw it in the trash. I am beyond disappointed in the carelessness that went into reading the orders correctly when making the food. I am upset that they placed all the blame on the Uber driver for not taking the food. I am angry that I had to leave work to pick up the (WRONG) food. I am just in complete disgust with this location. None of us will be ordering from here again. I would rather order from a place that is further away that can get the order notes correct than possibly receive something that we didn't order or worse, have this problem arise again. I am also done with Ubereats, but that's a different story!
Food: 1
Service: 1
Drinks are good, service... I was at the cashier per 20 min to order a single thing, and it looked like they were not interested in selling, this place also has a weird smell.
Atmosphere: 2
Food: 4
Service: 3
Good food prepared quickly..Always hot and fresh..I use the app to order..good rewards too.
Atmosphere: 4
Food: 4
Service: 4
I ordered from this location today for the first time, and I had it delivered by door dash. When I got my drink, I didn't realize that there wasn't any tape to cover the lid hole when being delivered. I tried the restaurant, and someone picks up and says, "Hello, who is this?" Now part of my job is customer service, and that getting alone threw me off. I said Hi, I am a customer calling with a question, please. He immediately starts dialing some numbers and hangs up on me. When I tried calling back, he blocked me. I tried a couple times again to see if he really did and yes the guy blocked me!! All I had was a question.... my first and last time at this location. Davie is better! I have them 3 stars only because the food was pretty decent, but I need them to start taping lids for delivery.
They have really good food I would not recommend dining in because they are always very busy I would order your food to go and pick it up if they do mess up your food they fix it right
Atmosphere: 4
Food: 5
Service: 4
Got my drinks from Uber eats and they were watered down. I got a 2 for one special and I guaranteed you they used the ingredients from one drink to make 2. It tasted like lightly flavored water. I’ve ordered this drink before and the flavor was very rich. Last time using this location how Petty the management or lazy employee
Atmosphere: 1
Food: 1
Service: 1
Good food ,tasty at a fair price ,no brainer, you'll like it.
Atmosphere: 4
Food: 4
Service: 4
Smoothie was hella nice and the snicker doodles were so good. Syrus blessed up with the smoothie. I recommend it everytime ur in the
Atmosphere: 5
Food: 5
Service: 5
Easily the best run Tropical Smoothie Cafe in the area. Everyone is always polite and attentive. They keep the place clean even during busy times. The order is always correct. And if you have a question or concern they’re always receptive. My favorite spot for a quick bite to eat! A+ to the management and employees there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Buffalo Chicken
Latrice terrible my samdwhixh came out damn near
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
No issues with the service or the smoothies I ordered when I went.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Peanut Butter Cup
Love this Location! Everyday during break I make a stop for my daily smoothie and wrap. Andrina the cashier knows I’m on my 30min break and waste no time getting my order ready and having the wrap fresh, everyone here makes it such a great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Magic
Adrina the manager Is Spectacular She Greeted Me at The Door Let Alone My Smoothie Was Immaculately made delicious I really enjoyed it I’m overly
Atmosphere: 5
Food: 5
Service: 5
Kya and the team were awesome ?
Atmosphere: 5
Food: 5
Service: 5
Latrice is the
Atmosphere: 5
Food: 5
Service: 5