Excellent taste of their wings and fries but this place especially this place has the worst service I have ever seen they have like 8 people in the kitchen and it seems that none of them received training because there is a lot of mess when they deliver the orders it is impossible for an order of 5 wings and some fries took more than an hour to deliver to me and there were several people with the same problem
Atmosphere: 1
Food: 4
Service: 1
Maribel Cardona
Worst service ever! Took 40 minutes for 6. Wings on a Tuesday night at 10. That’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Red Rodriguez
My wings yesterday tasted like straight dish soap every single bite was soap flavor like they didn’t clean there dishes right. Also my corn was frozen in the middle, super nasty they rushed everything because they were super backed up in orders
Andy -
wow. Waited at this wing stop for just over an hour. As we grabbed our drink the bottom broke and spilled all over the carpet. Thankfully due to the long wait we had enough time to clean it up OURSELVES. Very poor service and a very unnecessary amount of time to wait
Atmosphere: 1
Food: 4
Service: 1
Maria Marerro
Good evening, I have been delivering for years, sometimes I go to pick up, they last a long time, sometimes I waited and also ate. Recently, one of the managers of that place treated me very badly the day I picked up delivery, she was the first person to treat me badly in a way that should not have been talked about. She had a very ugly attitude, she wanted to humiliate me, I told her where the manager is, she told me I'm the manager, I didn't know who she was, she spoke very ugly to me, I told her what's wrong with you because she talks to me like that. I canceled my deliveries after I had been waiting for a long time just because I stopped to see if my deliveries were ready since there was almost no one in the store that day. As a manager, she is useless, they must throw her away. It has never happened to me like this, I always go to pick up at that place. Here I leave the photo so you know who should not be working does not treat customers well
sarah chinchilla
Every single time we order online it’s never ready. Just waited half an hour and put the order in an hour ahead of time. When you ask how much longer, they can’t tell you.
Atmosphere: 1
Food: 2
Service: 1
K Block
First time here it was ok I got the 6 wings combo came with fries n a drink. The fries weren't crispy and neither were the wings. I was able to get 2 flavors so I picked Garlic Parmesan which I didn't taste and Korean BBQ I didn't like. I won't be going back anytime soon. The staff was friendly and restaurant was clean.
Atmosphere: 4
Food: 3
Service: 3
Renee Medina
Always a great experience I eat here about 1 -2 times a week. The staff is all so friendly and always says hello when we walk in.
Atmosphere: 5
Food: 5
Service: 5
Shane Santacroce
Went to eat at Wingstop for the first time in a while. We normally order but I decided I wanted to take my 2 teens and get out of the house.This situation was ridiculous.Ordering in itself was challenging as there was a language barrier. However, this is something I'm used to living in South Florida so not a reason for a negative review.When ordering, I asked for all flats. The young lady said there would be an extra charge, that's typical so I said no problem. There was another worker which I'm assuming was the manager who rudely said "NO, we aren't doing that today, we are out of flats"Ok, I guess drumsticks it is, not the end of the world.I asked for Medium Garlic, but I was told they didn't offer that option. Mind you I've placed that order for delivery at least a hundred times over the years lol.I asked if I could get them medium with garlic on the side, and she said yes. She then asked if I'd like the garlic tossed in. Since that's exactly what I was asking for to begin with, I said yes.They asked if we'd like to eat or take out. We opted to eat in and sat down.When they called my name, my son went to get the food and it was all packed as takeout. Ok, mistakes happen. We simply unpacked everything.When I opened my order, not only did I have half flats (so they weren't out) they also gave me garlic parmesan with no Buffalo sauce at all.I walked up to the window and was confronted (not greeted by any means) by the same lady (manager) who lied about the flats.I explained that I asked for Medium with a side of Garlic. She said "We don't mix flavors so you're going to have to pay for the sauce"I said no problem and pulled out my card. Her response was "Go get in line"At this point, the line was deep, and pretty much out the door. I wasn't waiting to pay for a sauce for an order they messed up.I walked back to the window and told them I would just prefer a refund. The same woman who I believe is a manager said "you can have a mild sauce" No thank you.I did not order or want garlic parmesan with mild sauce.She then told me she couldn't refund 1 item, I'd have to get back in line, cancel my order, and redo it without the wings. I said ok, I sat back down and ate a chicken sandwich that I had ordered for us to try, it was a new flavor.In the middle of my eating, she came and asked me to handle the transaction when I was ready. However, her tone and aggressive approach made it clear she wanted it handled now and not later.I gladly got up and took care of the transaction.Once done I started to clean up the table. We dined in so not something you'd be expected to do and since they packed everything as takeout, there was quite a bit of trash.There was no trashcan available to customers so instead of leaving everything on the table or counter, she saw me looking for trash. Instead of taking it and throwing it away, she pulled a can from behind the counter and let me dump it. This I would understand somewhat if there was a bunch of bones or food but everything was collected and put in the to-go bags they served us in.As we are walking out of the restaurant, she stops my teenage daughter and tells her she forgot to clean up her drink cup. My daughter being polite, apologized and went back for the cup.I was already outside when this happened and frankly, I'm happy I was. That would have probably been the last straw and I would have responded in a not-so-polite way.I would advise you to stay away from this specific location. Overall I love Wingstop and order at least once or twice a month. I can assure you I will never give this location my business again while she's employed there.Hope this helps someone from having a bad experience and ruining the franchise for them.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken Wings
Elisha Harley
Just. Gross. Fries were undercooked the boneless Chicken wings were not seasoned well
I ordered 3 chicken combos and they only gave me 2 and still incomplete the truth is it's a shame two times that has happened to me.
Shalini Sidhu
They always say 25-30 mins wait, always! This is never the case, they will keep pushing your wait time for almost an hour. Their inline wait time and in person wait time is the worst. Never trust their wait time, plan on waiting waaaay more then they tell you to. I have been here so many times and it’s always the same.
Charles Ceno Walker
I ordered food on the app to be picked up...They said their system was down so they never got the order...Asked for a refund and never got the refund after calling up to the store on multiple occasions
Mandy S
Ordered via DoorDash and got Cajun fries and requested them well done. Fries came under cooked and with no seasoning, not even the regular seasoning they use! My order was packed by “Jen”. Do better Jen. The fries are the simplest part. Also everytime I come in to order I have to wait 20 min past the pickup time to get my food
Antonia Chen
The workers at this location are horrible. They are rude no manners to the customers and they have no proper customer service. I called no too long ago but I didn’t get the girls name who picked up the phone. She didn’t even wait for me to finish my sentence she hung up the phone. Yall need to hire better people. All these teenagers are ridiculous that’s what they behave like anyway. I’m wait almost 2 hours for my hour absolutely ridiculous
Excellent taste of their wings and fries but this place especially this place has the worst service I have ever seen they have like 8 people in the kitchen and it seems that none of them received training because there is a lot of mess when they deliver the orders it is impossible for an order of 5 wings and some fries took more than an hour to deliver to me and there were several people with the same problem
Atmosphere: 1
Food: 4
Service: 1
Worst service ever! Took 40 minutes for 6. Wings on a Tuesday night at 10. That’s ridiculous.
Atmosphere: 1
Food: 1
Service: 1
My wings yesterday tasted like straight dish soap every single bite was soap flavor like they didn’t clean there dishes right. Also my corn was frozen in the middle, super nasty they rushed everything because they were super backed up in orders
wow. Waited at this wing stop for just over an hour. As we grabbed our drink the bottom broke and spilled all over the carpet. Thankfully due to the long wait we had enough time to clean it up OURSELVES. Very poor service and a very unnecessary amount of time to wait
Atmosphere: 1
Food: 4
Service: 1
Good evening, I have been delivering for years, sometimes I go to pick up, they last a long time, sometimes I waited and also ate. Recently, one of the managers of that place treated me very badly the day I picked up delivery, she was the first person to treat me badly in a way that should not have been talked about. She had a very ugly attitude, she wanted to humiliate me, I told her where the manager is, she told me I'm the manager, I didn't know who she was, she spoke very ugly to me, I told her what's wrong with you because she talks to me like that. I canceled my deliveries after I had been waiting for a long time just because I stopped to see if my deliveries were ready since there was almost no one in the store that day. As a manager, she is useless, they must throw her away. It has never happened to me like this, I always go to pick up at that place. Here I leave the photo so you know who should not be working does not treat customers well
Every single time we order online it’s never ready. Just waited half an hour and put the order in an hour ahead of time. When you ask how much longer, they can’t tell you.
Atmosphere: 1
Food: 2
Service: 1
First time here it was ok I got the 6 wings combo came with fries n a drink. The fries weren't crispy and neither were the wings. I was able to get 2 flavors so I picked Garlic Parmesan which I didn't taste and Korean BBQ I didn't like. I won't be going back anytime soon. The staff was friendly and restaurant was clean.
Atmosphere: 4
Food: 3
Service: 3
Always a great experience I eat here about 1 -2 times a week. The staff is all so friendly and always says hello when we walk in.
Atmosphere: 5
Food: 5
Service: 5
Went to eat at Wingstop for the first time in a while. We normally order but I decided I wanted to take my 2 teens and get out of the house.This situation was ridiculous.Ordering in itself was challenging as there was a language barrier. However, this is something I'm used to living in South Florida so not a reason for a negative review.When ordering, I asked for all flats. The young lady said there would be an extra charge, that's typical so I said no problem. There was another worker which I'm assuming was the manager who rudely said "NO, we aren't doing that today, we are out of flats"Ok, I guess drumsticks it is, not the end of the world.I asked for Medium Garlic, but I was told they didn't offer that option. Mind you I've placed that order for delivery at least a hundred times over the years lol.I asked if I could get them medium with garlic on the side, and she said yes. She then asked if I'd like the garlic tossed in. Since that's exactly what I was asking for to begin with, I said yes.They asked if we'd like to eat or take out. We opted to eat in and sat down.When they called my name, my son went to get the food and it was all packed as takeout. Ok, mistakes happen. We simply unpacked everything.When I opened my order, not only did I have half flats (so they weren't out) they also gave me garlic parmesan with no Buffalo sauce at all.I walked up to the window and was confronted (not greeted by any means) by the same lady (manager) who lied about the flats.I explained that I asked for Medium with a side of Garlic. She said "We don't mix flavors so you're going to have to pay for the sauce"I said no problem and pulled out my card. Her response was "Go get in line"At this point, the line was deep, and pretty much out the door. I wasn't waiting to pay for a sauce for an order they messed up.I walked back to the window and told them I would just prefer a refund. The same woman who I believe is a manager said "you can have a mild sauce" No thank you.I did not order or want garlic parmesan with mild sauce.She then told me she couldn't refund 1 item, I'd have to get back in line, cancel my order, and redo it without the wings. I said ok, I sat back down and ate a chicken sandwich that I had ordered for us to try, it was a new flavor.In the middle of my eating, she came and asked me to handle the transaction when I was ready. However, her tone and aggressive approach made it clear she wanted it handled now and not later.I gladly got up and took care of the transaction.Once done I started to clean up the table. We dined in so not something you'd be expected to do and since they packed everything as takeout, there was quite a bit of trash.There was no trashcan available to customers so instead of leaving everything on the table or counter, she saw me looking for trash. Instead of taking it and throwing it away, she pulled a can from behind the counter and let me dump it. This I would understand somewhat if there was a bunch of bones or food but everything was collected and put in the to-go bags they served us in.As we are walking out of the restaurant, she stops my teenage daughter and tells her she forgot to clean up her drink cup. My daughter being polite, apologized and went back for the cup.I was already outside when this happened and frankly, I'm happy I was. That would have probably been the last straw and I would have responded in a not-so-polite way.I would advise you to stay away from this specific location. Overall I love Wingstop and order at least once or twice a month. I can assure you I will never give this location my business again while she's employed there.Hope this helps someone from having a bad experience and ruining the franchise for them.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken Wings
Just. Gross. Fries were undercooked the boneless Chicken wings were not seasoned well
Restaurantji Recommends
I ordered 3 chicken combos and they only gave me 2 and still incomplete the truth is it's a shame two times that has happened to me.
They always say 25-30 mins wait, always! This is never the case, they will keep pushing your wait time for almost an hour. Their inline wait time and in person wait time is the worst. Never trust their wait time, plan on waiting waaaay more then they tell you to. I have been here so many times and it’s always the same.
I ordered food on the app to be picked up...They said their system was down so they never got the order...Asked for a refund and never got the refund after calling up to the store on multiple occasions
Ordered via DoorDash and got Cajun fries and requested them well done. Fries came under cooked and with no seasoning, not even the regular seasoning they use! My order was packed by “Jen”. Do better Jen. The fries are the simplest part. Also everytime I come in to order I have to wait 20 min past the pickup time to get my food
The workers at this location are horrible. They are rude no manners to the customers and they have no proper customer service. I called no too long ago but I didn’t get the girls name who picked up the phone. She didn’t even wait for me to finish my sentence she hung up the phone. Yall need to hire better people. All these teenagers are ridiculous that’s what they behave like anyway. I’m wait almost 2 hours for my hour absolutely ridiculous
Atmosphere: 1
Food: 1
Service: 1