Absolute Thai & Noodles Restaurant (Crestview)

I thought a long time about making this review, especially since it's a small business, but I can't get over how we were treated.

My boyfriend ordered us two Sukinam noodle soups with ONE extra order of glass noddle and bean sprout to be put on the side. We were charged for two extra orders of noddle and bean sprout and they were cooked into the food, so it absorbed all the broth, became bland and soggy. We rarely ever return food or ask for it to be remade but this was a $55 meal that I didn't care to eat. Keep in mind its a $3 up charge per order of bean sprout and $4 per order of noodle.

My BF calls in and asks if there's any way to make this right, and explained the situation of how our order was placed wrongly. Never once did we ask for a refund but was offered one by the front desk. He was instructed that he would have to drive again back in town to be able to charge the refund. He apologized at least 4 or 5 different times about the situation, even though it wasn't our mistake, but we both felt guilty getting refund from a small business. ( I listened to the entire phone call with him)

He drives back to the restruant for the second time that night and as he's trying to process the refund, a man who I can only assume was the manager, storms out from the kitchen and tells him that he needed to bring the food back. Again, we never "return food" so we're not used to the process and was not once informed over the phone to bring it back, as we had already tossed it in the trash. As my boyfriend was trying to explain that he was not instructed over the phone to bring back the food, he was interrupted by this manager who proceeded to raise his voice at him and demanded "No you will let me speak" which he continued to yell and lecture my BF about why he needed to bring the food back. Keep in mind my BF never once was rude or demanded anything from them to warrant such an aggressive response.

My BF came back home frustrated over the whole ordeal, explaining the entire situation as he fished the food from the trash. I went with my BF to return to the restaurant, for a third time that night. My BF walked into the store a little before me and I could see through the window the manager again storm up to the kitchen window. As soon as I walked in behind my BF, I saw the managers demeanor change. I proceed to ask who yelled at my bf and ended up confronting the manager on how yelling at him over miscommunication, that was soley their mistake, was inexcusable. To which the manager stated he didn't want to make this a big ordeal, would refund us and threatened to call the cops. Yet he was the one that blew up at my BF and was nasty to him when he was at the restaurant alone, but as soon as I joined my BF, the manager acted as if we attacked him.

The food was disgusting, expensive and even after clarifying our order 3 times it was still made incorrectly. The customer service with the front desk was great, but management was appalling to say the least. We will not be returning and I do not recommend this restaurant to anyone else.

There's plenty of other authentic food in the area I highly recommend Lao-Thai express for good Thai and Arirang for good koren food, both are located on main street.

The food was delicious, 5 star.
The menu says Ball pappers, but they ment Bell Peppers 😅

Atmosphere: 5

Food: 5

Service: 5

It was okay. A nice change of pace, just not a restaurant I'm going to rush back to.

Atmosphere: 3

Food: 4

Service: 4

the wait was a little long but the noodles are to die for

Atmosphere: 5

Food: 5

Service: 4

The wife and I were having our vehicle serviced, while we waited we decided to walk around and found this restaurant tucked away. I'm not much on Thai cuisine, but the food was extremely good. We had the Thai rice with a medium hot spice. It was very flavorful and pleasing and the portions were generous. Alan, our waiter was pleasing and the rest of the staff were very gracious. I'll definitely be back. It's right behind smoothie king. You won't be disappointed!

Atmosphere: 3

Food: 4

Service: 4

We love eating here! They are so kind, their food is amazing, I can't say enough about Absolute Thai & Noodles restaurant!!

Atmosphere: 5

Food: 5

Service: 5

First time visit and will be back time and time again. Absolutely loved the yellow curry. It was perfect, comfort food and such a gracious portion. I can’t wait to try so much more of the menu. We had the steamed dumplings too. We ordered a second serving as well because they were so good. The staff were very friendly and attentive. The restaurant was clean and beautiful. What a gem to find.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Yellow Curry

Clean friendly and delicious

Atmosphere: 5

Food: 5

Service: 5

Service was excellent and so was the food!

Enjoyed the atmosphere. Loved the food I ordered and it was reasonably priced. Great service.

Atmosphere: 5

Food: 5

Service: 5

Great service, great food, clean. Respectful staff, family owned- everything you’re looking for in a Thai restaurant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pad Thai

Decent food, great service. Located in a small strip mall.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Red Curry, Pad Thai

Food was awesome. I had green curry and loved it.

Atmosphere: 4

Food: 5

Service: 5

I used to really like their glassy noodle salad with shrimp, but the last few times, they put in too much salt and other times too much spice even though I asked for no spice. I like their Thai tea Saturday special but if the food is too salty, the special isn't worth it. Service is excellent.

Dietary restrictions: They use too much salt.

Atmosphere: 5

Food: 3

Service: 5

I’m literally obsessed and can’t stay away. Staff is extremely friendly, everything comes out very quickly and it’s always clean inside. Definitely one of my top Thai restaurants

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Noodle Soup