These burritos aren't bad, just not my favorite. Good service, overall average experience.
Michael Anthony
I placed an online order and picked it up. I drove home and we opened our orders. All but one order was missing the queso that we paid extra for. I took 3 of the 5 items back to the restaurant and asked for the items to be remade. The worker (Mary) was extremely rude throughout the entire exchange. She told me that she made the order and that it was not her fault the order was made incorrectly. She told me that it was my fault the food was made incorrectly because I took too long to return to the store to get it fixed. I returned to the store within 15 minutes of departing. We had a burrito supreme that was missing queso. We had a li'l burrito that was supposed to be smothered and was not. We had an order of two founder's chicken tacos that were supposed to have queso added and only one of them had queso. Those three items were brought back and shown to Mary. She berated me the entire time I was there telling me it was not her fault and that it was my fault for taking thirty minutes to come back. She said that she called the manager named “Jessica” and she said not to remake the cold food or refund the cost and that she could offer us a small cup of queso and nothing else. She said that me taking thirty minutes to come back did not justify her remaking $50 worth of product. I asked how it was $50 worth of product when the entire bill was only $30 and I only brought half of the items back to be fixed. She said well it was actually $32 and pointed to my receipt. I asked how it came out to be thirty minutes when I was back in 15 minutes and she said well you had to wait for me to help the customer that was in here and then I had to call the manager and she said not to remake the food or give you a refund because it had been too long. We went home with cold incorrectly made food and a cup of queso on the side.
David Lewis
Honestly, I've tried a lot of different places in Crestview, and by far, this is one of the best. I like it much better than chipolte. They have a lot of vegetable options for vegetarians and their protein options are very good
Dezaree' Davis
Kaleb was extremely helpful and had great energy. This was my first time trying Hothead Burritos and I will definitely be coming back Thanks to Kaleb and the awesome food! Give him a raise , it’s hard to come across employees that are helpful these days.
Nichole Dubique
I usually have wonderful service here. I have only had bad service a few times, one male employee makes the burritos so small. Then tonight I went and the women M charged me for queso on both of the burritos I ordered even though I didn't get any queso. She also completely ignored my child when she said thank you multiple times right to her face. Their burritos are too spendy for what you get.
Cody Bahler
Kaleb was amazing and very personable. We love coming here when he’s working. Food is always good and fresh.
Amanda Ramsey
Caleb with the backwards hat gets our order exactly right EVERY time! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
David Martin.
The last order I had from here was abysmal!!! I see this place going “out-of-business!!!” No amount of sauce selection is going to save this place!
Atmosphere: 1
Food: 1
Service: 1
Matt Roden
Went on 10/10/24 and had an awesome visit! The employee was very kind and helpful! The food is good too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
Craig Ballenger
My current favorite ? I get the Americano burrito, the lady likes the Hawaiian bowl. So good!!
We always get good service and excellent food here. It's better than the others around town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Sweet Habanero
L Y
My wife and I are new in town. This is a different style chipotle-like restaurant. We had a burrito and a burrito bowl. We have eaten here 3 times already. 5 stars.
Atmosphere: 5
Food: 5
Service: 5
Alicia Noble
I e been here many times and it’s always consistently great. The food is always perfect, huge portions, and the customer service is always amazing. I always see the same two employees and they’re awesome.
Atmosphere: 5
Food: 5
Service: 5
Donald Ervin
Came by on 06/16/204 at 4 pm and they were temporarily closed. They had a sign that stated they be back soon, but o waited until 4:30 pm.
These burritos aren't bad, just not my favorite. Good service, overall average experience.
I placed an online order and picked it up. I drove home and we opened our orders. All but one order was missing the queso that we paid extra for. I took 3 of the 5 items back to the restaurant and asked for the items to be remade. The worker (Mary) was extremely rude throughout the entire exchange. She told me that she made the order and that it was not her fault the order was made incorrectly. She told me that it was my fault the food was made incorrectly because I took too long to return to the store to get it fixed. I returned to the store within 15 minutes of departing. We had a burrito supreme that was missing queso. We had a li'l burrito that was supposed to be smothered and was not. We had an order of two founder's chicken tacos that were supposed to have queso added and only one of them had queso. Those three items were brought back and shown to Mary. She berated me the entire time I was there telling me it was not her fault and that it was my fault for taking thirty minutes to come back. She said that she called the manager named “Jessica” and she said not to remake the cold food or refund the cost and that she could offer us a small cup of queso and nothing else. She said that me taking thirty minutes to come back did not justify her remaking $50 worth of product. I asked how it was $50 worth of product when the entire bill was only $30 and I only brought half of the items back to be fixed. She said well it was actually $32 and pointed to my receipt. I asked how it came out to be thirty minutes when I was back in 15 minutes and she said well you had to wait for me to help the customer that was in here and then I had to call the manager and she said not to remake the food or give you a refund because it had been too long. We went home with cold incorrectly made food and a cup of queso on the side.
Honestly, I've tried a lot of different places in Crestview, and by far, this is one of the best. I like it much better than chipolte.
They have a lot of vegetable options for vegetarians and their protein options are very good
Kaleb was extremely helpful and had great energy. This was my first time trying Hothead Burritos and I will definitely be coming back Thanks to Kaleb and the awesome food! Give him a raise , it’s hard to come across employees that are helpful these days.
I usually have wonderful service here. I have only had bad service a few times, one male employee makes the burritos so small. Then tonight I went and the women M charged me for queso on both of the burritos I ordered even though I didn't get any queso. She also completely ignored my child when she said thank you multiple times right to her face. Their burritos are too spendy for what you get.
Kaleb was amazing and very personable. We love coming here when he’s working. Food is always good and fresh.
Caleb with the backwards hat gets our order exactly right EVERY time! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
The last order I had from here was abysmal!!! I see this place going “out-of-business!!!” No amount of sauce selection is going to save this place!
Atmosphere: 1
Food: 1
Service: 1
Went on 10/10/24 and had an awesome visit! The employee was very kind and helpful! The food is good too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
My current favorite ? I get the Americano burrito, the lady likes the Hawaiian bowl. So good!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Taco
Restaurantji Recommends
Definitely a good experience
Atmosphere: 4
Food: 5
Service: 5
We always get good service and excellent food here. It's better than the others around town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl, Sweet Habanero
My wife and I are new in town. This is a different style chipotle-like restaurant. We had a burrito and a burrito bowl. We have eaten here 3 times already. 5 stars.
Atmosphere: 5
Food: 5
Service: 5
I e been here many times and it’s always consistently great. The food is always perfect, huge portions, and the customer service is always amazing. I always see the same two employees and they’re awesome.
Atmosphere: 5
Food: 5
Service: 5
Came by on 06/16/204 at 4 pm and they were temporarily closed. They had a sign that stated they be back soon, but o waited until 4:30 pm.
Atmosphere: 1
Food: 1
Service: 1
Loading...