If I could give a negative stars, I would. I went here last night around 8pm, waited in the drive thru 15 minutes just to order. When the woman finally began taking my order it was a hassle (she was new, so I’ll give her grace). Once I ordered, I waited another 15 minutes to make it to the window. When I finally made it to the window, I paid. I was reviewing my receipt, I seen my order was wrong and everything was rung up individually, also. On top of all of us, the worker notified me that I had to wait 16 minutes because they had no chicken. I asked for a refund. The refund process took even longer. I’m going to assume there was no manager on duty because the young man present had to FaceTime a woman to learn how to refund me back my money ( I paid with my debit card). Finally, he was able to do so. I drove off, got home and seen in my account that he in fact did not refund my money.
Atmosphere: 1
Food: 1
Service: 1
Derek sirois
Despite having seen a lot of bad experiences posted on local community Facebook Groups for Crestview I decided to stop in for lunch today because I was looking for something different.
I was pleasantly surprised With piping hot fresh and tasty food. Definitely not representative of what I’ve read from the Google reviews and the Facebook community groups.
My food came out very quickly, and the staff was very attentive and friendly. Whoever was in charge for lunch today, definitely hit the bull’s-eye. I will Add this place to my regular lunch rotation from now on.
Atmosphere: 5
Food: 5
Service: 5
Adarius Knight
Unfortunately, we were unable to place an order during our visit. We waited approximately five minutes at the drive-thru window with no acknowledgment, so we went inside. Once inside, we waited an additional ten minutes before anyone addressed us. When a team member finally asked if we had been helped, they went to the back to get assistance, returned shortly after, and informed us that they were doing shift change and someone would be with us soon.
During the entire time we waited, multiple employees made eye contact but did not greet us or acknowledge that help was on the way. This experience reflected very poor customer service. I recommend additional staff training to ensure guests are acknowledged promptly.
This incident happened on 12/01/2025 At 4:20 pm
Martina Pollins
These workers don't give a shit about customers they won't even take orders
Atmosphere: 1
Service: 1
Angela port
Stopped in to pick up some dinner. The lady Ms.Ceicily was very friendly, energetic and communicative. She let me know it would be 5 minutes before the filets was ready and another employee checked on me while I waited. So refreshing to see happy, energetic employees. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Kevin Adrianson
Service was a little slow but enjoy KFC
Aaliyah Werdebaugh
Went today when they opened for an early lunch and got the #1 combo meal extra crispy. Everything was very fresh and food came out in no time at the drive thru. My 1 yr old who doesn’t even eat Mac and cheese devoured theirs lol
Atmosphere: 5
Food: 5
Service: 5
Ian Schmitt
I went to KFC earlier last night. I waited for over 10 minutes to make an order only to be told they were understaffed and that they were out of chicken.
Atmosphere: 1
Food: 1
Service: 1
C B
Definitely not what I paid for nor expected after waiting 15 minutes. I thought it was taking so long due to them dropping some potato wedges and 20 spicy wings. Get home and boy was I wrong. Chicken was not the freshest but the wedges were older than my great great grandmother. Will not be going back anytime soon that’s for sure. 30+ dollars wasted.
Atmosphere: 2
Food: 2
Service: 2
Ashley McGee
They really have stepped up their service recently! My order was hot and correct and the employees were super professional and friendly.
Bad bad bad. All around bad. Waited for a half hour for order AFTER ordering it a half hour before arriving there! Plus ordered a 6 piece meal extra crispy and got only 4 pieces and original! Also ordered a large gravy and didn’t get that either! What an absolute waste of time. Go with Popeyes if you can. Stay away from this KFC.
Atmosphere: 1
Food: 1
Service: 1
Creeper Boom
I simply gotta say, THERE MUST BE IMPROVEMENTS! The main issue was cleanliness. A female worker was changing garbage bags in the trash cans and did not wash her hands or put on gloves before packaging my food. She heard my order and put down the trashcan and then went immediately to the chicken bucket and starting fulfillment of my order. Unacceptable standards I must say. She should have washed hands after touching them trash cans before she started preparing my chicken and sides. Makes me more than a little uncomfortable to eat this food. The management needs to be sure proper cleanliness is followed by staff with no short cuts to avoid cross contamination and food poisoning. The second issue was missing items. When ordering a 16 piece family pack you would expect 16 pieces, not for it to be a staggering 8 pieces short. Big hige fail. All in all, with the question of here being hit or miss, most definately a MISS.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Wyman
The food was good employee are friendly and heard they got a new RGM they must care it shows.store even looks clean
Atmosphere: 5
Food: 5
Service: 5
Jessica West
Through the years when everyone else complained about this place, I never had an issue. However, the last two times that I have done a pickup/online order, it has not been right. Today I did an order for the 10 wings/12 nugget with wedges meal. I was in a rush so I didn't check it. I love 30 minutes away. I get home and I have 10 wings and instead of nuggets, I have a 4 piece original recipe and none of my chosen sauces. Like this is not a we forgot part of your order, this is the second time there has been something totally different than what I ordered. I don't what is going on but it needs to get fixed. My husband loves KFC but he'll have to forgo it if the service stays like this.
Atmosphere: 5
Food: 5
Service: 3
diamonds glitz n glam
Best chicken in the area it qas HOT and fresh thank you ! We really enjoy the fresh meals !
If I could give a negative stars, I would. I went here last night around 8pm, waited in the drive thru 15 minutes just to order. When the woman finally began taking my order it was a hassle (she was new, so I’ll give her grace). Once I ordered, I waited another 15 minutes to make it to the window. When I finally made it to the window, I paid. I was reviewing my receipt, I seen my order was wrong and everything was rung up individually, also. On top of all of us, the worker notified me that I had to wait 16 minutes because they had no chicken. I asked for a refund. The refund process took even longer. I’m going to assume there was no manager on duty because the young man present had to FaceTime a woman to learn how to refund me back my money ( I paid with my debit card). Finally, he was able to do so. I drove off, got home and seen in my account that he in fact did not refund my money.
Atmosphere: 1
Food: 1
Service: 1
Despite having seen a lot of bad experiences posted on local community Facebook Groups for Crestview I decided to stop in for lunch today because I was looking for something different.
I was pleasantly surprised With piping hot fresh and tasty food. Definitely not representative of what I’ve read from the Google reviews and the Facebook community groups.
My food came out very quickly, and the staff was very attentive and friendly. Whoever was in charge for lunch today, definitely hit the bull’s-eye. I will Add this place to my regular lunch rotation from now on.
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, we were unable to place an order during our visit. We waited approximately five minutes at the drive-thru window with no acknowledgment, so we went inside. Once inside, we waited an additional ten minutes before anyone addressed us. When a team member finally asked if we had been helped, they went to the back to get assistance, returned shortly after, and informed us that they were doing shift change and someone would be with us soon.
During the entire time we waited, multiple employees made eye contact but did not greet us or acknowledge that help was on the way. This experience reflected very poor customer service. I recommend additional staff training to ensure guests are acknowledged promptly.
This incident happened on 12/01/2025 At 4:20 pm
These workers don't give a shit about customers they won't even take orders
Atmosphere: 1
Service: 1
Stopped in to pick up some dinner. The lady Ms.Ceicily was very friendly, energetic and communicative. She let me know it would be 5 minutes before the filets was ready and another employee checked on me while I waited. So refreshing to see happy, energetic employees. Will be back!
Atmosphere: 5
Food: 5
Service: 5
Service was a little slow but enjoy KFC
Went today when they opened for an early lunch and got the #1 combo meal extra crispy. Everything was very fresh and food came out in no time at the drive thru. My 1 yr old who doesn’t even eat Mac and cheese devoured theirs lol
Atmosphere: 5
Food: 5
Service: 5
I went to KFC earlier last night. I waited for over 10 minutes to make an order only to be told they were understaffed and that they were out of chicken.
Atmosphere: 1
Food: 1
Service: 1
Definitely not what I paid for nor expected after waiting 15 minutes. I thought it was taking so long due to them dropping some potato wedges and 20 spicy wings. Get home and boy was I wrong. Chicken was not the freshest but the wedges were older than my great great grandmother. Will not be going back anytime soon that’s for sure. 30+ dollars wasted.
Atmosphere: 2
Food: 2
Service: 2
They really have stepped up their service recently! My order was hot and correct and the employees were super professional and friendly.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad bad bad. All around bad. Waited for a half hour for order AFTER ordering it a half hour before arriving there! Plus ordered a 6 piece meal extra crispy and got only 4 pieces and original! Also ordered a large gravy and didn’t get that either! What an absolute waste of time. Go with Popeyes if you can. Stay away from this KFC.
Atmosphere: 1
Food: 1
Service: 1
I simply gotta say, THERE MUST BE IMPROVEMENTS! The main issue was cleanliness. A female worker was changing garbage bags in the trash cans and did not wash her hands or put on gloves before packaging my food. She heard my order and put down the trashcan and then went immediately to the chicken bucket and starting fulfillment of my order. Unacceptable standards I must say. She should have washed hands after touching them trash cans before she started preparing my chicken and sides. Makes me more than a little uncomfortable to eat this food. The management needs to be sure proper cleanliness is followed by staff with no short cuts to avoid cross contamination and food poisoning. The second issue was missing items. When ordering a 16 piece family pack you would expect 16 pieces, not for it to be a staggering 8 pieces short. Big hige fail. All in all, with the question of here being hit or miss, most definately a MISS.
Atmosphere: 1
Food: 1
Service: 1
The food was good employee are friendly and heard they got a new RGM they must care it shows.store even looks clean
Atmosphere: 5
Food: 5
Service: 5
Through the years when everyone else complained about this place, I never had an issue. However, the last two times that I have done a pickup/online order, it has not been right. Today I did an order for the 10 wings/12 nugget with wedges meal. I was in a rush so I didn't check it. I love 30 minutes away. I get home and I have 10 wings and instead of nuggets, I have a 4 piece original recipe and none of my chosen sauces. Like this is not a we forgot part of your order, this is the second time there has been something totally different than what I ordered. I don't what is going on but it needs to get fixed. My husband loves KFC but he'll have to forgo it if the service stays like this.
Atmosphere: 5
Food: 5
Service: 3
Best chicken in the area it qas HOT and fresh thank you ! We really enjoy the fresh meals !
Atmosphere: 5
Food: 5
Service: 5
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