Worst KFC. The only thing they are consistent at is being terrible with service. It always takes forever and if you go inside you'll be treated to the workers arguing with each other while you wait. I finally stopped going after too many chances. I am happy they fixed the sign though.
Amy Scott
Staff were great but the place looks so run down and they didn't even have ice for drinks
Atmosphere: 1
Food: 2
Service: 5
Recommended dishes: Famous Bowl Combo, Gravy, Chicken Tender
Tim Bartley
They are always out of chicken and it's always 30 min to make more and for some reason the answer is "we didn't get a truck today" sorry but I've heard that story too often. Management should take a hard look at what's happening here
Atmosphere: 1
Food: 1
Service: 1
Micheal Johnson
Waited 20 minutes in the drive through today. Ordered closed to $40 worth of food. When someone is spending that much they expect some level of competency, given that the order is being placed face to face at the drive though window. Get all the way home just to notice that half of my order was missing. Called twice and the phone rings and rings with no one answering. Like are you for real.
Atmosphere: 1
Food: 1
Service: 1
kaytlin hall
Never open when they’re supposed to be open. Piss poor service. Shitty attitudes. Needs new management
Service: 1
Micheal Johnson
Waited 20 minutes in the drive through today. Ordered closed to $40 worth of food. When someone is spending that much they expect some level of competency, given that the order is being placed face to face at the drive though window. Get all the way home just to notice that half of my order was missing. Called twice and the phone rings and rings with no one answering. Like are you for real. Noted that none of the drinks had ice in them. Calling the bank to get my money back
James Johnson
Ordered a 16 piece family meal. They up front said they were out of biscuits but substituted fries instead, I was ok with this. But then they short me two pieces of chicken and only give me a medium order of fries( inplace of 8 biscuits). The sad thing is, the chicken is really good.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Dale Mitchell
Horrible. Ordered app order for 4 pm. Picked up and they gave me the wrong order. I left then immediately returned. The real person whose order I had was waiting for his order. I gave it to him. Staff them told me my order would be minimum 25 minutes. Order was made about 1:45 for a 4 pm pickup.
Atmosphere: 1
Food: 4
Service: 1
melissa willis
This is the worst experience I ever had at a kfc. “Ashely”the manager refused to give me the store number to call corporate and hung up on me. I don’t know who is over this establishment’s but the people of crestview are sick of your horrible customer service Ashely needs to be fired and just on principle cause she hung up in my face I am taking it all the way. Ridiculous screams at me about a sandwich in the drive thru that’s crazy
I don't know when KFC started having limited amounts of food, but I don't dig it. I've been to this location four or five times, and no matter what time of day, they're always out of something.
Corn, green beans, mashed potatoes, gravy, hot sauce, chicken. CHICKEN. How does a place that only sells chicken run out of chicken? Do they have someone who comes in, fries all the chicken and makes all the sides for the day, then leaves?
Prepare to be disappointed. They'll probably be out of the thing you went there for.
Check your order. Can't tell you how many times I've gotten cole slaw instead of Mac and cheese.
This is the worst KFC Can't go in always closed water dripping from ceiling come on we can do better
Anthony Baez
Closed not enough help ?
Laslie Harp
If I could give 0 stars I would. The lobby is ALWAYS closed. They are forever out of chicken and pot pies. They do not answer phone calls and most employees have attitudes. I used to love eating here but now I dread even seeing it pop up on a Doordash. It is a waste of money, time, and gas to even pick up dashes or food in general here. They take so long to bring out any food at all and usually is messed up when brought. Taking too long not only drops their ratings but Dashers too making them miss out on money. Not considerate at all. I’ve waited a hour on one dash bc if I drop it my completion rate tanks with it. They honestly should just be closed down, get new management, or better employees because no one knows what they are doing here.
Atmosphere: 1
Food: 1
Service: 1
Peggy Cumbie
Every time I go to KFC they never have a Potpies, Chicken is always dried out!
Nasty disgusting sewage to food exposure.
Atmosphere: 2
Food: 1
Service: 4
Worst KFC. The only thing they are consistent at is being terrible with service. It always takes forever and if you go inside you'll be treated to the workers arguing with each other while you wait. I finally stopped going after too many chances. I am happy they fixed the sign though.
Staff were great but the place looks so run down and they didn't even have ice for drinks
Atmosphere: 1
Food: 2
Service: 5
Recommended dishes: Famous Bowl Combo, Gravy, Chicken Tender
They are always out of chicken and it's always 30 min to make more and for some reason the answer is "we didn't get a truck today" sorry but I've heard that story too often. Management should take a hard look at what's happening here
Atmosphere: 1
Food: 1
Service: 1
Waited 20 minutes in the drive through today. Ordered closed to $40 worth of food. When someone is spending that much they expect some level of competency, given that the order is being placed face to face at the drive though window. Get all the way home just to notice that half of my order was missing. Called twice and the phone rings and rings with no one answering. Like are you for real.
Atmosphere: 1
Food: 1
Service: 1
Never open when they’re supposed to be open. Piss poor service. Shitty attitudes. Needs new management
Service: 1
Waited 20 minutes in the drive through today. Ordered closed to $40 worth of food. When someone is spending that much they expect some level of competency, given that the order is being placed face to face at the drive though window. Get all the way home just to notice that half of my order was missing. Called twice and the phone rings and rings with no one answering. Like are you for real. Noted that none of the drinks had ice in them. Calling the bank to get my money back
Ordered a 16 piece family meal. They up front said they were out of biscuits but substituted fries instead, I was ok with this. But then they short me two pieces of chicken and only give me a medium order of fries( inplace of 8 biscuits). The sad thing is, the chicken is really good.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Fried Chicken
Horrible. Ordered app order for 4 pm. Picked up and they gave me the wrong order. I left then immediately returned. The real person whose order I had was waiting for his order. I gave it to him. Staff them told me my order would be minimum 25 minutes. Order was made about 1:45 for a 4 pm pickup.
Atmosphere: 1
Food: 4
Service: 1
This is the worst experience I ever had at a kfc. “Ashely”the manager refused to give me the store number to call corporate and hung up on me. I don’t know who is over this establishment’s but the people of crestview are sick of your horrible customer service Ashely needs to be fired and just on principle cause she hung up in my face I am taking it all the way. Ridiculous screams at me about a sandwich in the drive thru that’s crazy
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I don't know when KFC started having limited amounts of food, but I don't dig it. I've been to this location four or five times, and no matter what time of day, they're always out of something.
Corn, green beans, mashed potatoes, gravy, hot sauce, chicken. CHICKEN. How does a place that only sells chicken run out of chicken? Do they have someone who comes in, fries all the chicken and makes all the sides for the day, then leaves?
Prepare to be disappointed. They'll probably be out of the thing you went there for.
Check your order. Can't tell you how many times I've gotten cole slaw instead of Mac and cheese.
Food: 4
Service: 2
Recommended dishes: Chicken Sandwich, Famous Bowl Combo, Fried Chicken, Gravy, Spicy Chicken Sandwich
This is the worst KFC
Can't go in always closed water dripping from ceiling come on we can do better
Closed not enough help ?
If I could give 0 stars I would. The lobby is ALWAYS closed. They are forever out of chicken and pot pies. They do not answer phone calls and most employees have attitudes. I used to love eating here but now I dread even seeing it pop up on a Doordash. It is a waste of money, time, and gas to even pick up dashes or food in general here. They take so long to bring out any food at all and usually is messed up when brought. Taking too long not only drops their ratings but Dashers too making them miss out on money. Not considerate at all. I’ve waited a hour on one dash bc if I drop it my completion rate tanks with it. They honestly should just be closed down, get new management, or better employees because no one knows what they are doing here.
Atmosphere: 1
Food: 1
Service: 1
Every time I go to KFC they never have a Potpies, Chicken is always dried out!
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