I’m writing to report an extremely frustrating and unacceptable experience I had using your service.
I placed an order around 12am. I was starving and hadn’t eaten all day. I attempted to pay for my order, but the app kept saying the payment didn’t go through. I tried again several times, only to later realize that my card was charged FOUR times for the same order.
Eventually, one of the attempts finally went through and I received a confirmation. However, when the delivery driver arrived at 1am, he refused to give me the food. He claimed the order wasn’t paid for, even after I showed him proof of the multiple charges. Instead of resolving the issue, he left with my food.
At that hour, there were no other places open, so I ended up going to bed hungry, upset, and having been charged multiple times for food I never received.
This is completely unacceptable. I expect:
1. A full refund of all charges, including the successful one (as I received nothing).
2. An investigation into the behavior of the delivery driver.
3. Compensation for the inconvenience, lost time, and emotional distress caused by this experience.
Please respond and resolve this immediately.
Update: I ended up going to the location to speak with a manager and spoke to Austin at the North Ferdon location. He was very kind and generous in resolving the situation. I truly appreciated his quick response and professionalism. His customer service was impeccable. Thank you, Austin!
Food: 5
Service: 5
Bobbob Sobbob
Person that supposed takes orders on walking ins brush me off with ,was very mean and needs to adjust his attitude when it comes to customers I'm sorry that it's busy but that's just how it works. You also need to wear hair nets that's not very good practice I'm sure you'll get a visit from the health department of Florida
Atmosphere: 1
Service: 1
Seily Ortiz
Service was fast.
Atmosphere: 5
Food: 5
Service: 5
Arnie Michels
They’ve changed something on the pizzas, perhaps the sauce to try and save money. Absolutely the worst Papa John’s pizza I’ve ever had!
Atmosphere: 3
Food: 1
Service: 2
Alex DJ
Somehow greasier than any other Papa Johns I've ever had. Every pizza has 3 or 4 huge slices and the rest are tiny because they can't cut in straight lines. But it tastes good, it's ready quickly, and the employees are nice enough. Can't really ask for much more.
Atmosphere: 4
Food: 4
Service: 5
E
How about we get the guy with an eye patch a different job. The impressions on my cardboard are crooked.
Atmosphere: 1
Food: 1
Service: 1
Connie Banks
The lady was so rude, made me never wanna come here again. No hospitality or good customer service.
Atmosphere: 2
Food: 3
Service: 1
Charles Moore
Who ever is pulling/boxing the pizzas from the oven needs to be retrained on cutting. They are not cutting evenly and it is not even close. If this was the first time maybe they were busy but, this has been a consistent problem over the last year or so.
Food: 1
Service: 4
Dannis E Young (DEY Woodturning)
I called to inquire on the price of a pizza before I can ask another question she hung the phone up in my face and this is not the first time I experienced that I know you're busy but customer service is important as well so I guess this means they don't want my business so I'll take it elsewhere
I ordered delivery from Papa John’s gave them my name address and they gave my pizzas to the wrong apartment. They took no ownership on what they did when I called back they kept saying it was on DoorDash. I did not order my food through DoorDash. I ordered my food through Papa John’s. I got the two one topping medium pizzas for 6.99 the first time And the second time I called to try to re-order my food they tried to charge me full price considering the fact that I didn’t get any of my food the first time this was really unfair and poor customer service. I will never eat here again.
Atmosphere: 5
NutNbutSpeed
Ordered the Super Hawaiian which according to the app comes "loaded" with pineapple, canadian bacon, hickory smoked bacon, 3-cheese blend. Well, this was the worse Hawaiian I've ever had. It barely had any ham and there was no bacon of any kind! It just tasted bland like something was missing.
Food: 1
Service: 5
Dana McKinney
The store was clean, employees all very welcoming and the food was delicious ❤️ highly recommend. I will be returning
Atmosphere: 5
Food: 5
Service: 5
Donald Perry
Pizza arrived on time, hot, and less than 20 bucks.
Atmosphere: 5
Food: 5
Service: 5
Ja Gr
Placed a delivery order. Got my order and it was the wrong pizza. They gave me someone else’s order. It also wasn’t even hot.
Called to let them know and the manager seemed very annoyed with the fact I called for not getting what I ordered. Said they would make a new one and have it brought to me. It’s been almost an hour and still haven’t received my replacement. Not happy.
I got 23 pizzas
Atmosphere: 5
Food: 5
Service: 5
I’m writing to report an extremely frustrating and unacceptable experience I had using your service.
I placed an order around 12am. I was starving and hadn’t eaten all day. I attempted to pay for my order, but the app kept saying the payment didn’t go through. I tried again several times, only to later realize that my card was charged FOUR times for the same order.
Eventually, one of the attempts finally went through and I received a confirmation. However, when the delivery driver arrived at 1am, he refused to give me the food. He claimed the order wasn’t paid for, even after I showed him proof of the multiple charges. Instead of resolving the issue, he left with my food.
At that hour, there were no other places open, so I ended up going to bed hungry, upset, and having been charged multiple times for food I never received.
This is completely unacceptable. I expect:
1. A full refund of all charges, including the successful one (as I received nothing).
2. An investigation into the behavior of the delivery driver.
3. Compensation for the inconvenience, lost time, and emotional distress caused by this experience.
Please respond and resolve this immediately.
Update: I ended up going to the location to speak with a manager and spoke to Austin at the North Ferdon location. He was very kind and generous in resolving the situation. I truly appreciated his quick response and professionalism. His customer service was impeccable. Thank you, Austin!
Food: 5
Service: 5
Person that supposed takes orders on walking ins brush me off with ,was very mean and needs to adjust his attitude when it comes to customers I'm sorry that it's busy but that's just how it works. You also need to wear hair nets that's not very good practice I'm sure you'll get a visit from the health department of Florida
Atmosphere: 1
Service: 1
Service was fast.
Atmosphere: 5
Food: 5
Service: 5
They’ve changed something on the pizzas, perhaps the sauce to try and save money. Absolutely the worst Papa John’s pizza I’ve ever had!
Atmosphere: 3
Food: 1
Service: 2
Somehow greasier than any other Papa Johns I've ever had. Every pizza has 3 or 4 huge slices and the rest are tiny because they can't cut in straight lines. But it tastes good, it's ready quickly, and the employees are nice enough. Can't really ask for much more.
Atmosphere: 4
Food: 4
Service: 5
How about we get the guy with an eye patch a different job. The impressions on my cardboard are crooked.
Atmosphere: 1
Food: 1
Service: 1
The lady was so rude, made me never wanna come here again. No hospitality or good customer service.
Atmosphere: 2
Food: 3
Service: 1
Who ever is pulling/boxing the pizzas from the oven needs to be retrained on cutting. They are not cutting evenly and it is not even close. If this was the first time maybe they were busy but, this has been a consistent problem over the last year or so.
Food: 1
Service: 4
I called to inquire on the price of a pizza before I can ask another question she hung the phone up in my face and this is not the first time I experienced that I know you're busy but customer service is important as well so I guess this means they don't want my business so I'll take it elsewhere
Atmosphere: 1
Service: 1
Restaurantji Recommends
I ordered delivery from Papa John’s gave them my name address and they gave my pizzas to the wrong apartment. They took no ownership on what they did when I called back they kept saying it was on DoorDash. I did not order my food through DoorDash. I ordered my food through Papa John’s. I got the two one topping medium pizzas for 6.99 the first time And the second time I called to try to re-order my food they tried to charge me full price considering the fact that I didn’t get any of my food the first time this was really unfair and poor customer service. I will never eat here again.
Atmosphere: 5
Ordered the Super Hawaiian which according to the app comes "loaded" with pineapple, canadian bacon, hickory smoked bacon, 3-cheese blend. Well, this was the worse Hawaiian I've ever had. It barely had any ham and there was no bacon of any kind! It just tasted bland like something was missing.
Food: 1
Service: 5
The store was clean, employees all very welcoming and the food was delicious ❤️ highly recommend. I will be returning
Atmosphere: 5
Food: 5
Service: 5
Pizza arrived on time, hot, and less than 20 bucks.
Atmosphere: 5
Food: 5
Service: 5
Placed a delivery order. Got my order and it was the wrong pizza. They gave me someone else’s order. It also wasn’t even hot.
Called to let them know and the manager seemed very annoyed with the fact I called for not getting what I ordered. Said they would make a new one and have it brought to me. It’s been almost an hour and still haven’t received my replacement. Not happy.
Loading...