This is the saddest “original crust” pizza I’ve ever seen. The slices are teeny tiny. Disappointed.
Food: 1
C S
The management team and team leads up here have really stepped up their game from the old crew that was running the store. Definitely going out of their way to make sure that your food is absolutely right. Number one reason why I choose Papa John's over the other pizza places in town.
Atmosphere: 5
Food: 5
Service: 5
Heather Davis
I am so happy to finally get the amount of sauce cups that I paid for 🥰
Atmosphere: 5
Food: 5
Service: 5
Amazon. Amazon.
I got 23 pizzas
Atmosphere: 5
Food: 5
Service: 5
FedEx OnSite
I got 23 pizzas
Atmosphere: 5
Food: 5
Service: 5
Doego Aguilar
I’m writing to report an extremely frustrating and unacceptable experience I had using your service.
I placed an order around 12am. I was starving and hadn’t eaten all day. I attempted to pay for my order, but the app kept saying the payment didn’t go through. I tried again several times, only to later realize that my card was charged FOUR times for the same order.
Eventually, one of the attempts finally went through and I received a confirmation. However, when the delivery driver arrived at 1am, he refused to give me the food. He claimed the order wasn’t paid for, even after I showed him proof of the multiple charges. Instead of resolving the issue, he left with my food.
At that hour, there were no other places open, so I ended up going to bed hungry, upset, and having been charged multiple times for food I never received.
This is completely unacceptable. I expect:
1. A full refund of all charges, including the successful one (as I received nothing).
2. An investigation into the behavior of the delivery driver.
3. Compensation for the inconvenience, lost time, and emotional distress caused by this experience.
Please respond and resolve this immediately.
Update: I ended up going to the location to speak with a manager and spoke to Austin at the North Ferdon location. He was very kind and generous in resolving the situation. I truly appreciated his quick response and professionalism. His customer service was impeccable. Thank you, Austin!
Food: 5
Service: 5
Bobbob Sobbob
Person that supposed takes orders on walking ins brush me off with ,was very mean and needs to adjust his attitude when it comes to customers I'm sorry that it's busy but that's just how it works. You also need to wear hair nets that's not very good practice I'm sure you'll get a visit from the health department of Florida
Atmosphere: 1
Service: 1
Seily Ortiz
Service was fast.
Atmosphere: 5
Food: 5
Service: 5
Arnie Michels
They’ve changed something on the pizzas, perhaps the sauce to try and save money. Absolutely the worst Papa John’s pizza I’ve ever had!
Somehow greasier than any other Papa Johns I've ever had. Every pizza has 3 or 4 huge slices and the rest are tiny because they can't cut in straight lines. But it tastes good, it's ready quickly, and the employees are nice enough. Can't really ask for much more.
Atmosphere: 4
Food: 4
Service: 5
E
How about we get the guy with an eye patch a different job. The impressions on my cardboard are crooked.
Atmosphere: 1
Food: 1
Service: 1
Connie Banks
The lady was so rude, made me never wanna come here again. No hospitality or good customer service.
Atmosphere: 2
Food: 3
Service: 1
Charles Moore
Who ever is pulling/boxing the pizzas from the oven needs to be retrained on cutting. They are not cutting evenly and it is not even close. If this was the first time maybe they were busy but, this has been a consistent problem over the last year or so.
Food: 1
Service: 4
Dannis E Young (DEY Woodturning)
I called to inquire on the price of a pizza before I can ask another question she hung the phone up in my face and this is not the first time I experienced that I know you're busy but customer service is important as well so I guess this means they don't want my business so I'll take it elsewhere
Food was great and very affordable!
Atmosphere: 5
Food: 5
Service: 5
This is the saddest “original crust” pizza I’ve ever seen. The slices are teeny tiny. Disappointed.
Food: 1
The management team and team leads up here have really stepped up their game from the old crew that was running the store. Definitely going out of their way to make sure that your food is absolutely right. Number one reason why I choose Papa John's over the other pizza places in town.
Atmosphere: 5
Food: 5
Service: 5
I am so happy to finally get the amount of sauce cups that I paid for 🥰
Atmosphere: 5
Food: 5
Service: 5
I got 23 pizzas
Atmosphere: 5
Food: 5
Service: 5
I got 23 pizzas
Atmosphere: 5
Food: 5
Service: 5
I’m writing to report an extremely frustrating and unacceptable experience I had using your service.
I placed an order around 12am. I was starving and hadn’t eaten all day. I attempted to pay for my order, but the app kept saying the payment didn’t go through. I tried again several times, only to later realize that my card was charged FOUR times for the same order.
Eventually, one of the attempts finally went through and I received a confirmation. However, when the delivery driver arrived at 1am, he refused to give me the food. He claimed the order wasn’t paid for, even after I showed him proof of the multiple charges. Instead of resolving the issue, he left with my food.
At that hour, there were no other places open, so I ended up going to bed hungry, upset, and having been charged multiple times for food I never received.
This is completely unacceptable. I expect:
1. A full refund of all charges, including the successful one (as I received nothing).
2. An investigation into the behavior of the delivery driver.
3. Compensation for the inconvenience, lost time, and emotional distress caused by this experience.
Please respond and resolve this immediately.
Update: I ended up going to the location to speak with a manager and spoke to Austin at the North Ferdon location. He was very kind and generous in resolving the situation. I truly appreciated his quick response and professionalism. His customer service was impeccable. Thank you, Austin!
Food: 5
Service: 5
Person that supposed takes orders on walking ins brush me off with ,was very mean and needs to adjust his attitude when it comes to customers I'm sorry that it's busy but that's just how it works. You also need to wear hair nets that's not very good practice I'm sure you'll get a visit from the health department of Florida
Atmosphere: 1
Service: 1
Service was fast.
Atmosphere: 5
Food: 5
Service: 5
They’ve changed something on the pizzas, perhaps the sauce to try and save money. Absolutely the worst Papa John’s pizza I’ve ever had!
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Somehow greasier than any other Papa Johns I've ever had. Every pizza has 3 or 4 huge slices and the rest are tiny because they can't cut in straight lines. But it tastes good, it's ready quickly, and the employees are nice enough. Can't really ask for much more.
Atmosphere: 4
Food: 4
Service: 5
How about we get the guy with an eye patch a different job. The impressions on my cardboard are crooked.
Atmosphere: 1
Food: 1
Service: 1
The lady was so rude, made me never wanna come here again. No hospitality or good customer service.
Atmosphere: 2
Food: 3
Service: 1
Who ever is pulling/boxing the pizzas from the oven needs to be retrained on cutting. They are not cutting evenly and it is not even close. If this was the first time maybe they were busy but, this has been a consistent problem over the last year or so.
Food: 1
Service: 4
I called to inquire on the price of a pizza before I can ask another question she hung the phone up in my face and this is not the first time I experienced that I know you're busy but customer service is important as well so I guess this means they don't want my business so I'll take it elsewhere
Atmosphere: 1
Service: 1
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